John D Wood and Co Docklands and City reviews

★★★★★ 1/5

Google

No accountability. No response to mails. Pathetic service by John d Wood. Send a long mail to Bryan who is supposed to be the property manager and when I called him up 2 days later (with not even an acknowledgement), he has the gall to ask which mail and he hasn't seen it. Will never do business with this company again.

Thesouthamptondairy · 14 May 2025

★★★★★ 5/5

Google

Both me and my flatmate had a very pleasant experience with Vanet- top quality! Kayla was very helpful and efficient, she showed us the apartment the day after we enquired and we signed the contract the next day (excellent communication). 100% recommended

Emine · 17 June 2019

★★★★★ 1/5

Google

Awful experience at checkout, they make suffer before releasing your deposit. They show a lot of enthusiasm and fast comms when trying to get you into a place, once it's time to leave the place, they become a pain in the back to live with, I was considering legal action against them for witholding my deposit for no reason

Salma · 18 December 2023

★★★★★ 1/5

Google

Do not trust these incompetent people. Worst experience I have had dealing with an agency. Does not respond to mails. Does not take any accountability. 150 years of incompetence.

Aashiq · 18 April 2025

★★★★★ 5/5

Google

I've been consistently impressed with my property manager's (Bryan from Docklands & City Office) responsiveness and professionalism. They address concerns promptly and ensure everything is handled efficiently, making my experience smooth and stress-free. Highly recommend their excellent service!

Redpanda · 20 December 2024

★★★★★ 5/5

Google

We are from Australia and needed help finding our temporary home while we are here for work over the next three years. The personal and friendly service we received with Vanet made this stressful time so much easier and we can't thank them enough!

Rachel · 18 June 2015

★★★★★ 1/5

Google

Having seen some of the negative reviews just after we moved in I must say I was not surprised that they cut off all communication and offered no update on the return of our deposit. It’s now more than 2 weeks and still no update or return of our deposit, further most recently we received an email from the property manager informing us that we owe x amount of outstanding rent. The funny thing is, an email that was sent by “the director” in which this property manager was copied in to, stated the exact amount we owed before our move out of which we paid. Absolutely avoid this company and do not rent through them or you’ll regret it.NegativeResponsiveness, Quality

Haich · 24 August 2021

★★★★★ 1/5

Google

Completely unprofessional service and unwillingness to engage with tenants when there is a clear, documented issue with a new rental property. The number of agents owning different parts of the process means you are constantly passed onto somebody new who does not take responsibility. Instead of addressing issues, they prefer to claim that tenants are at fault, adopting a rude tone. For example, they claimed that a property with a blood stained sofa and filthy carpets had been cleaned to a professional standard before moving in and that it was still "liveable", despite photos proving otherwise. They also signed off on broken dining room furniture before moving in. Avoid properties listed with this agent if you can, a real nightmare to deal with.NegativeResponsiveness, Quality, Professionalism

Simon · 16 June 2021

★★★★★ 5/5

Google

Thanks to Vanet and our agent Chelsea who was an absolute star at finding our perfect property. Highly efficient and kept us updated throughout the whole process. Thanks and pop over for a drink anytime Chelsea ! G&G

GEORGE · 17 June 2019

★★★★★ 5/5

Google

Vanet is good at resource and management of property around canary wharf area. They are professional and not hard pushing during the whole process. Romualdas is a nice and responsible consultant. It was a pleasant experience to cooperate with him.

Bo · 17 June 2017

★★★★★ 5/5

Google

I have been fortunate to have had several great property managers at Vanet. I have been able to communicate with them in a professional and timely manner, they keep me informed every step of the way. Any changes to tenancies are dealt with very smoothly. Just what you need! I have had some minor issues in the past, however they have rectified them very quickly. Very happy with Razvan, David and Romulo.

Bhanu · 16 June 2022

★★★★★ 1/5

Google

AVOID. The agency will try to dispute your deposit for pre existing damages!

Stefania · 17 August 2025

★★★★★ 5/5

Google

Vanet were very supportive and efficient during my purchasing process. The purchase of my propery would not have gone through so quickly and easily had it not been for their involvement. I would not hesitate to recommend them to everyone.

Rashida · 18 June 2014

★★★★★ 1/5

Google

Stay away from this company. They are holding my deposit and have never made any claim to it. On the contrary, check-out process was approved by them. They are even ignoring responding to my deposit dispute. If you want to spend your time talking to walls and looking for your money, this is the place for you. I think this is one of the only reviews I have ever written for anything but it is so annoying and unprofessional. Hopefully, this will prevent the same from happening to others. This company is a scam.NegativeResponsiveness, Quality, Professionalism, Value

Shai · 24 August 2020

★★★★★ 1/5

Google

Similarly to all other reviews. The agency is great, but the moment you move in - the problem begins. You csimply cannot fix anything in a reasonable time. Property managers are not responding to your queries, i have been waiting few weeks, chasing every few days and nothing. Not to mention that property was not cleaned when we moved in and some issues raised where not solved. In return, when i raised points with the property manager, in return i received an information that this is the buy to let property and owner does not want to invest or put any money in it..very poor service. To compare, my previous agency - after each call, within a week there was a guy to fix the issue. Here, it is not possible.

Sebastian · 16 June 2020

★★★★★ 1/5

Google

Inquired about a property via email and was contacted shortly after to book a viewing. The agent called me an hour before my nominated time to inform me that the key for the apartment wasn't working, which was suspecious as I was informed on the same call that there were a number of viewings earlier that day. I was told that once the agent is able to get a set of replacement keys, she will contact me for another viewing. I never heard from this agent again and the property was removed from the website the very next day. The reason for my 1 start review is the lack of communication by the agent. If the property had been leased prior to my viewing, the agent should just be honest about that fact rather than saying that they will recontact me shortly.

Abhi · 16 June 2020

★★★★★ 1/5

Google

Decided to check out reviews of Vanet before proceeding with viewings as the Lettings team consistently surprised me with their incompetence and rudeness throughout the viewings booking process. Agents struggle to understand native English speakers, enjoy starting debates about whose phone line is responsible for disturbance during phone calls, are over 48 hours late in sending booking confirmations (and don’t bother making apologies), are prone to lecture prospective tenants on how sometimes emails don’t deliver when they are called out for not sending email confirmations, blatantly ignore customer preferences regarding viewings, and are very dismissive of customer feedback. After reading their reviews online, I see this is consistent with how they’ve interacted with other prospective clients. I feel bad for landlords renting through Vanet - even if I was really keen on a property I wouldn’t ever subject myself to going through Vanet again. Thanks all for the candid reviews and saving me a significant amount of time, money and hassle!!!

Gage · 16 June 2020

★★★★★ 5/5

Google

We’ve just moved in to a flat in the Royal Docks area. The flat is lovely, and despite having found a few small flaws the landlord is very cooperative and most of the issues have been repaired in the first few days of the tenancy. Special thanks to “agent” Egle, who spent a massive amount of time on calls, and exchanging messages with us, and promptly suggested similar flats when the first two became unavailable due to having been let by other estate agencies. All this just for the check-in fee that also included the professional cleaning.

Kajetan · 17 June 2019

★★★★★ 5/5

Google

Amazing company made everything really easy and professional. Razvan is an incredible guy and helped me with any problem I encountered. Didn’t know such a company exists in London.

Crismar · 16 June 2020

★★★★★ 1/5

Google

Slow to respond during rental period, even worse upon moving out. Essentially dealing with ghosts. Avoid. Took every opportunity to dive into the deposit they possibly could - a slightly dusty surface - to charging to fit one light bulb which was left in the flat. Took weeks to return deposit and they couldn't even do that right initially paying less than agreed. Asked for a reference upon moving and totally blanked. Unreal, unprofessional and scummy.

Jamie · 16 June 2020

★★★★★ 1/5

Google

Would not rent from this agency again. Property manager took long time to respond when we needed urgent repairs (heating was not working) and at the end of our tenancy they took more than half of our deposit for some very unreasonable damages. Needed the deposit back quickly so did not argue too much. Do not recommend renting from them. Maybe they treat buyers better.

Sandra · 16 June 2022

★★★★★ 1/5

Google

I rented a flat with them and I regret it. Flat not painted, or fixed and it wasn't clean when I moved in. Bad communication with Vanet staff. The company has constantly new workers that don't know anything about you and you have to proof everything that happened to you before they started to work there. Don't choose this agency.NegativeResponsiveness, Quality, Professionalism, Value

Melissa · 24 August 2022

★★★★★ 1/5

Google

If I could give no stars, I would. I don't usually write reviews but my experience with Vanet has caused me so much distress that I just HAD to share this!!!!!!! They tried to charge me over £700 more than I was required to pay when I first moved in, which they called an "admin error". Well this admin error almost gave me a heart attack! And if I hadn't picked up on it, lord knows if they ever would have. Since the day I moved in they made the lousiest effort to arrange a contractor to come fix the damages in my property. It's now been almost 3 months and my fridge was only fixed 2 weeks ago (food was going rotten) and there are still wires hanging in my bathroom and no toilet seat! On top of that, my Property Manager rarely replies to any of my emails which I have to chase up 2/3 times. She doesn't even address 80% of the concerns I raise when she does respond, and she makes simple errors when booking appointments. I've lost almost 2 whole days of work just to be at home so a contractor can come to fix these things, only to find she gave me the wrong date for the appointment!!!!! She doesn't even apologize for her mistakes and makes me feel as though it was my fault and not hers!!! I've even forwarded an email chain with concerns to the Head of Vanet and they didn't even respond.. AT ALL. So there's my last bit of hope gone out the window. And god knows if this review even means anything to them.

Tejbir · 17 June 2017

★★★★★ 1/5

Google

They were very keen when they want to sell/rent to you but once you rented from them, the service is far below standard. The first property manager - she NEVER replies my e-mails and I have to chase her on every single issue. When she replies, she'd pick the date that you said in the e-mails that you are unavailable. They never give people notice, they'd e-mail you at 16/17 in the afternoon asking to access the property tomorrow morning which I feel shows an extreme lack of consideration.

Amy · 17 June 2016