John D Wood and Co Docklands and City reviews

★★★★★ 5/5

Google

Extremely quick process. From viewing to moving it took us a week. Magdalena Lulkiewicz was very professional and efficient. We kept in touch throught the entire process which made is extremely smooth.

Matt · 16 February 2026

★★★★★ 1/5

Google

The worst agency and most unprofessional people I’ve ever dealt with. Avoid if you can! We’ve rented through them for two years, have had a few different property agents during this time. They would never resolve the issue in time, we had to follow up several times on every single matter. One of the issues took 8 months to get resolved!! The only good experience we’ve had was with Ope, who took over from another agent (incompetent and rude), and helped getting our deposit back.

Aleksandra · 28 November 2025

★★★★★ 5/5

Google

I had a very smooth and helpful purchase experience with the team, especially Claire Oki, who was incredibly proactive, respectful and a great communicator with both myself and the vendors. She was able to maintain momentum by ensuring …

Suzanne · 16 September 2025

★★★★★ 5/5

Google

I work with the lettings team here on our portfolio of properties in the area, and they are such a pleasure to work with! Nothing ever is ever too much trouble, they vet our guests thoroughly, manage the viewings flawlessly, and their communication is always top-knotch. As our portfolio gets bigger, they'll be be our go-to partners for finding us incredible guests.

Keiran · 2 April 2026

★★★★★ 1/5

Google

ABSOLUTELY TERRIBLE AGENCY! WOULD GIVE THEM 0 STAR IF THERE IS THIS OPTION At the beginning, the agent seemed nice on viewing - probably can't wait for getting the money. Contract was arranged at OK speed. But after all it is a nightmare and still is. Every email me and my flatmate received went to spam (a very big chance that it is not a trustworthy company), often contact the agent when we have some question or queries, the most response we have heard of were, blah blah blah is off to training, someone is having day off, is that really coincidence or is that how an agency treat their tenant? Maintenance... We were told to report any issues at the house within 14 days when the contract start and of course, no one contacted us with regards of maintenance, only received a call few days ago with one issue. Everyone is not responsible and not being helpful. From signing the contract till now, there are a change of people in charge, terrible arrangement. Should've read the google review before renting a place!

Asdfs · 16 June 2023

★★★★★ 5/5

Google

Had the luck of dealing directly with Ms Elena Cosciug, shes quick and sorted all our issues promptly during our tenancy, our deposit was also released with no delays or complications. Thank you Elena

Catarina · 16 July 2025

★★★★★ 1/5

Google

Absolutely terrible agents rented from them for a year. They never bothered cleaning or fixing anything in the apartment before I moved in and then have spent months making excuses and won’t return my deposit or return my emails. Even attempted to blame me for the poor condition of the property even though it was clearly documented that it was in that state before we moved in.

Rajan · 12 November 2025

★★★★★ 1/5

Google

I had a very disappointing experience with this agency. When I moved into the flat 6 months ago, there was no hot water, the kitchen hob didn’t work, and even basic furniture like the table and chairs were broken. The boiler was also not functioning properly. I reported all of these issues, but most of them were never fixed, even when I moved out, the hob was still not working. This level of neglect is completely unacceptable. Please be careful, I’m writing this because I don’t want anyone else to go through the same experience. I strongly advise avoiding this agency and finding a more reliable and professional service.

Mesut · 23 May 2025

★★★★★ 1/5

Google

WORST AGENCY AND PEOPLE EVER, DO NOT RENT FROM THEM. THEY WILL TRICK YOU INTO PAYING FOR THINGS THAT YOU DID NOT DAMAGE. I rented from Vanet for 1 year and I couldn't wait to leave because of them. They will play sneaky tricks and make you pay for things that were already ruined before you get there! They charged me for things I did not ruin. They purposely did not take a picture of a door handle as it was badly chipped, and did not include it in the inventory. After a few weeks at the property, I noticed it and realised that I could not have done that damage as it would have to have been with a tool of some kind and a lot of force. However on the check out report, they charged me for it. I was already waiting for this to happen. So I had to direct them to the inventory and explain to them that they did not include a photo on purpose as it was already chipped. Same thing happened to a deep scratch on the marble countertop in the kitchen, however this mark was very visible in the inventory report - they just hadn't been bothered to check it properly before charging me for it. They tried to charge me £2,700 rent when all was left was £900. It is obvious that they do not communicate and are disorganised as Aime emailed asking for this huge amount of money, and Romulo had to email me stating that in fact was only £900. Again, not even an apology after they were wrong and I was right. They are rude, VERY disorganised and lazy people. Not even an apology for trying to charge me for these things. I had to chase them for my deposit money and for the check out report. They do not care, unless it's to get money from you. Lucy was terrible, as she "dealt" with our moving in but actually caused a lot of stress. Aime Parsons was also useless and rude at check out of the property. The only person that was more or less helpful was Romulo, but they are all as bad as each other. Save yourself the stress and time and do not come near this company. They will trick you if you are not on top of things.NegativeResponsiveness, Quality, Professionalism

Carina · 24 August 2022

★★★★★ 1/5

Google

Dealing with the agent “ Magdalena Lulkiewicz” was a nightmare. Having constantly have to chase this rather cold and abrupt speaking agent for over a month she then tossed me to another agent who demanded A LOT of money prior to any contract. Weird. Don’t deal with her, she is cold in my experience

Gnostic · 16 January 2026

★★★★★ 1/5

Google

Dealt with this agency for a whole year. It has been a truly poor experience. We have rented an apartment in Pimlico area. These agents are everything wrong that you can expect from people in this industry. Do not deal with them especially when moving to London from another country with issues to view apartment yourself prior/ living in other country than the UK. It is a group of people who put themselves on a pedestal of the industry, strongly believe in it, but cannot handle even one tiny aspect of their own work. Here I do honestly wonder if they do know what their job is... besides making 'funny' comments and explaining their low standard with their own benchmark. - Inaccurate adverts and painting picture of the apartment during the discussion about the rental. Do not rent with them and if you do check it as properly as you can. - They tell the story so well that we were explained that the apartment is in a super high demand, and that thankfully on the day of the viewing they hold an open house which was around 1 PM. At 2 PM the agent texted us with a delay as they are in a car and on their way. Would an agent be late to an open house for an hour? Good one. - Explained the apartment to be quiet and peaceful and did not mention that it was located close to a very very busy street. - Employees do not reply and go ''missing'' right after the first charges to rent has been applied. During the rental - Zero interest and a very poor maintenance of the apartment. At our arrival the apartment had signs of just being used, stains and so on during the COVID pandemic. The agency did nothing to fix it. Yes a DIRTY apartment during the peak of COVID in UK was a dream. - Rats in the apartment (not an issue of the agency - so they did nothing) - Dishwasher going off with smoke after a first use (happens!) - Washing machine replacement took a month and only after pointing out a potential breach of the contract - the agents manage to change it. However they refused to even get insurance for the washing machine cause it is a task for the renters. Was asked to use details of the property manager and solve it for them... (Covid has delayed us so much we could not order a new one). - Whatever items to be fixed prior to our viewing where of course not done. So had to deal with tons of items that were expected to be done but of course where not - When you will make any complains the agent will laugh saying ''well this is London''. - Every talk seems like a complete waste of time as the agents are too busy to deal with simply anything! The list of ''wrong'' can take up to an A4 page. At the end of the tenancy. - Agents calling and stating that they do not care to do a viewing and ask for the renters to do the viewing for them. - Later if clients do not make offers or reach back - the clients are being called rude. - Complete mess when booking viewing, constant calling and pushing for viewing but never showed up. If you are super desperate maybe rent with this agency. If not avoid at all cost. - Also do enjoy reading the comments this agency writes themselves. On a side, yes I do not know many agents personally and worked with more. What Vanet represents should not be called a real estate agency. There were of course a few moments that they DID something that gave a false sense of ''they know what they are doing'' but beyond that you can expect 0 from them.

Patryk · 16 June 2022

★★★★★ 1/5

Google

Avoid at all costs. I lived at a property managed by Vanet for a year. The incompetence of our property manager Hannah Pickett was staggering. We were kept waiting (literally) weeks and months for basic maintenance and our emails were consistently ignored. At check out, Vanet tried to withhold part of our deposit with ridiculous claims for cleaning and damages. We opened a formal dispute with the deposit protection agency and won our case on every count. A very obvious scam. An appalling service provided by incompetent liars.

Alexandra · 16 June 2022

★★★★★ 5/5

Google

We have purchased our first property in the UK with the help of Karl and Claire. We had a great experience, they were very helpful with our questions and accommodating our travel schedules by showing us the property several times. They were always prompt, informative, and made the entire process smooth. Highly recommended to work with them for real estate in this area!

Merve · 2 September 2025

★★★★★ 5/5

Google

Claire was really helpful throughout the process and get us updated at every stage.

Lara · 3 September 2025

★★★★★ 5/5

Google

We’ve been dealing with Vanet for three years now and we are especially happy with our dedicated contact Ervina Muleronkaite. Ervina has been our portfolio manager since day one and she’s been the most responsive, helpful and understanding person ever since. Ervina would always return our calls, she timely follows up and coordinates on escalated maintenance matters and always provides updates. She’s been very helpful in renegotiating our lease agreement and has always been flexible in terms of timelines, whenever possible. It’s really been great dealing with Vanet, primarily due to Ervina. Thanks for all your support during the last three years !PositiveResponsiveness, Quality, Professionalism, Value

Nikolina · 16 June 2021

★★★★★ 5/5

Google

Great renting experience. Property was exactly as advertised, and at a reasonable price. Experiencing of letting was simple and stress-free throughout tenancy. Our property manager, Bryan Crail at the Docklands branch, was particularly helpful in resolving any issues we did have - especially when the landlord was less than cooperative or we had issues with furniture etc. Not all agents are as responsive. Would recommend.

Kane · 11 January 2025

★★★★★ 5/5

Google

Had a good experience with Claire as a buyer. She got me a good deal on my property and was good at chasing up seller and legal enquiries, clearly a determined person. Also they work long hours at the office and this helped me a lot with picking up keys and getting things done late in the day. Thanks!

Adam · 5 September 2025

★★★★★ 1/5

Google

My first review can be seen below. However having lived in a property managed by Vanet for 2 years, i'd like to offer advice of proceed with caution. They are great when they want money from you and to get you in, but when you need anything your concerns fall on deaf ears, consistently met with out office messages, various ignored calls and emails. When we finally would get a response it would be very prolonged before getting a resolution. Then when moving out we went through a whole ordeal where we ended up with far less of our deposit returned than we felt was acceptable, but the process was so drawn out that we finally gave in. This was also dealt with in a fairly disappointing manner in which we were given less than 1 hour to respond to demands, as well as leaving things to the final day of notice so that we had very little time to respond. First review can be seen here "Vanet Helped us find a flat to rent really quickly and efficiently, provided us with really helpful information from the get go. Caring and compassionate agents with a great level of knowledge. Egle was excellent in helping us find the perfect flat, and her colleague Chelsea was really responsive and keen to help with the processing of the flat. I would definitely recommend to anyone. Thank you guys!"

Charlie · 16 June 2020

★★★★★ 2/5

Google

While the lettings team were great initially (particular thanks to Kayla) we have unfortunately had a poor experience with Vanet since we moved in, mostly in terms of lack of communication and responsiveness. For 3 weeks we were not able to access the back garden as they had lost the keys. We had no property manager assigned during this time, however now that we do things are slower than ever! Maria hasn’t replied to a single email and when we prompt with a phone call she doesn’t seem to have chased up any of our queries about outstanding maintenance work - one item of which was in our terms of offer, so they are technically in breach of contract....

Cat · 16 June 2020

★★★★★ 1/5

Google

Ridiculous management of tenancy and deposit. It’s been over 7 weeks since I completed the end of tenancy report and they are yet to release deposit. I have had to escalate to local council, TDS protection. The management team is poor and most of their staff has quit because of that. Please do not get into any agreements with them. They have delayed deposits for multiple tenants and i have all confirmations on email. David and Bryan have been poorly managing it all

Sadhvi · 2 December 2024

★★★★★ 1/5

Google

I rented from this agency in 2023 for one year, and it was one of the worst experiences I’ve had with a letting agent. During my tenancy, I encountered two major emergencies, and both times, they ignored me. One of these incidents involved a broken lock, and despite having an emergency number, no help was provided. I had to call a locksmith myself and cover the cost of the repair. Getting reimbursed for that expense was a nightmare. It took months of constant chasing, and they only acted when they needed to reevaluate the property, which I refused to allow until I was reimbursed. Overall, this agency is incompetent, poorly managed, and unresponsive in emergencies. If you're renting, avoid them at all costs.

Max · 2 October 2024

★★★★★ 5/5

Google

If you want things to get done, rely on Ashleigh! After a few issues in getting in contact with the agency, she called me and sorted a contactor's visit within a few days. She also kept great communication flow with me. Thanks Ashleigh!

Filippo · 18 December 2023

★★★★★ 5/5

Google

I have been a tenant with Vanet since Feb 2016 and have been impressed on how professional they are. Andreia who is my property manager has been very helpful since day 1 (check-in) and in the 2 occasions where we had an issue with the property Andreia has addressed these quickly and professionally. She is polite and friendly and will seek to explain the situation and come up with solutions. Thank you Andreia!

Evangelos · 17 June 2017

★★★★★ 1/5

Google

I’ve been calling for 2 weeks and sent enquiries to view a flat and I’ve never been called back or received an email. When speaking to someone, I’m told someone will call back - they never do. I shouldn’t have to keep chasing an agent to view a property. Other agents call back immediately

Jas · 11 May 2025