Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis agency is very unprofessional - I don't recommend working with them. I made an appointment to see one flat. The appointment was set - and then changed to the following day. I travelled all the way to the property (45 minutes). The agent arrived 10 minutes late to the viewing only to say she didn't have keys to show the flat - but tried to get me to see another flat instead. Very unprofessional - do not recommend.
Richard · 17 June 2017
Agent replied · 15 June 2024
Dear Richard,
many thanks for leaving your comments. We take feedback like this very seriously and would be grateful if we could discuss the matter you describe in more detail. We are currently investigating and our manager will contact you to resolve.
Kindest Regards,
Vanet Property Asset Management
★★★★★ 5/5
GoogleI've been with Vanet for quite a few years now and have no intention of changing. It's a cliché I know but they do seem to go the extra mile, particularly the individuals I deal with. Had a situation recently and was impressed by how fair they were to both tenant and landlord, which is not always an easy balance to achieve.PositiveResponsiveness, Professionalism
Duncan · 16 June 2022
Agent replied · 15 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleDo not use this company. They are always out of office, do not respond to emails, ignore issues to do with the property and won't let you escalate or get in touch with the actual landlord. Convinced they all have OOO to delay communications.
Matilda · 18 December 2023
Agent replied · 15 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIn my time looking for apartments in London, I came across unhelpful and disrespectful agents.
However, when I called Vanet and came across Arion Tsapis, I was pleased to find an agent who is responsive, respectful, fast, and caring.
Arion represents the highest level of professionalism and I would recommend any potential tenant to refer to Arion and Vanet in particular.PositiveQuality
Roy · 16 June 2022
Agent replied · 15 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleLiving in a flat they managed was ok, but they are not returning my deposit for several months despite me chasing them every now and then. I now have to apply to a small claims court to recover my deposit.
Alexander · 16 February 2024
Agent replied · 15 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleMy agent Ryan is very patient and helpful. I had a lots of questions and he solved them efficiently. Good agency and nice staffs. Well recommended.
Chyi · 17 June 2017
Agent replied · 15 June 2024
Hello Chyi
Thank you for leaving a lovely appraisal of Ryan we are glad that he was able to answer and resolve your questions efficiently.
Enjoy your new home!
Kindest Regards
Vanet Property Asset Management
★★★★★ 5/5
GoogleHigh-quality and rapid service! My agent Razvan was always there to assist with all questions I had. Would definitely recommend to anyone looking for an agent!
Aigerim · 17 June 2017
Agent replied · 15 June 2024
Hello Aigerim! Thank you for leaving a 5* of our Property Manager Razvan and for recommending us. We are delighted that Raz has been there to help assist with all questions you have had.
Best Wishes
Vanet Property Asset Management
★★★★★ 1/5
GoogleHorrible agency. Property management spent ages to do any repairs in the flat. Very slow to respond. Stay away from Hannah Pickett. She is either unavailable or away on leave. I have dealt with many estate agents in the past but this company by far is the worst.
Mohamed · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur negotiator Chelsea was great she show us the house in a short notice and send us over the documents really quickly.
Csenge · 17 June 2019
Agent replied · 15 June 2024
Wonderful to read Csenge that Chelsea was able to accommodate a viewing so quickly.
Kind regards, Scott
★★★★★ 5/5
GoogleI made a mistake but Vanet and especially Chelsea was able to help and always answering quicly. Great experiences great start.
Jean-françois · 17 June 2018
Agent replied · 15 June 2024
Thank you for the 5* rating Jean-François! We really appreciate your feedback. Kindest Regards, Vanet Property Asset Management
★★★★★ 4/5
GoogleThe Service provided by Romualdas was excellent and with his help we could find a best place in the short time span.
Jaishree · 17 June 2017
Agent replied · 15 June 2024
Hi Jaishree! Thank you for leaving a great review of Romualdas, we are thrilled that he found you suitable accommodation in a short amount of time. Enjoy your new home!
Kindest Regards
Vanet Property Asset Management
★★★★★ 5/5
Google‘David really helped me and guided me through the whole lettings process. Would definitely recommend Vanet as an agent’.
Rachel · 17 June 2019
Agent replied · 15 June 2024
Rachel, thank you for your recommendation and 5* review of our Vanet Property Asset Management team! I will make sure your kind comments are passed to David and the team. Best wishes, Mark
★★★★★ 5/5
GoogleVery professional agency. The service provides was fast and of high standards. Thank you Ryan and Chelsea for making this happen!
George · 17 June 2017
Agent replied · 15 June 2024
Thank you for the 5* rating George! We really appreciate your feedback. Kindest Regards, Vanet Property Asset Management.
★★★★★ 1/5
GoogleThe very worst agency I’ve ever dealt with. We had 7 agents in 1 year. Zero communication, not sure why anyone bothers to work there. I simply cannot stress how awful this agency is, please for your own sanity do not use them.
J · 16 June 2023
Agent replied · 15 June 2024
Hi we’re sorry to learn of your disappointment with the service we have been providing. We would really like the chance to make things better or to hear more about what has happened. Please email us at docklandpm.all@johndwood.co.uk and we will happily look into this matter for you.
Best wishes, JDW
★★★★★ 5/5
GoogleHad a pleasant experience when looking for a place with Chelsea, who saw us on short notice and got us access to areas in the development that wasn't yet open to the public. The flat we found has had no issues since we moved in, and we hope the process at the end of our tenancy will be as easy as it was at the start.
Kevin · 17 June 2019
Agent replied · 15 June 2024
Hi Kevin,
Thank you for your brilliant 5* review and I am really pleased to read that our Vanet Property Asset Management team provided you with an excellent service. Best wishes, Scott.
★★★★★ 5/5
GoogleNancy arranged everything to make the move-in process as smooth as possible for us, thank you Nancy!
Marianne · 17 June 2019
Agent replied · 15 June 2024
Hi Marianne, thank you for your 5* rating and nice review. Kind regards, Mark
★★★★★ 1/5
GoogleHello
I have spoken to Chinyere today, due to my contract for my flat, for which im waiting to receive a reponse for 3 weeks now. After another unsuccessful attempt to get some answers, she assured me she will give me a call by the end of today. As expected no phone call.
I would like to say, I'm extremely dissatisfied with your customer service.
Masha · 17 June 2018
Agent replied · 15 June 2024
Dear Maša, Thank you for leaving your feedback and please accept our sincere apologies regarding the service you describe below. This is not the usual standard of service that we teach or practice at Vanet and can assure you that we will be taking this very seriously. We are eager to find a resolution for you and would like to invite you to talk to our Head of Property Management on 0207 042 0033 (opt 4) or alternatively email us directly at info@vanet.uk.com. Best Regards, Vanet Property Asset Management.
★★★★★ 4/5
GoogleProperty manager Andreia has been very helpful and attentive during my letting period with Vanet. Would recommend.
Isabela · 17 June 2017
Agent replied · 15 June 2024
Hi Isabela!
Many thanks for leaving a great review of our Property Manager Andreia! We are delighted that you recommend our services.
Kindest Regards
Vanet Property Asset Management
★★★★★ 5/5
GoogleI was impressed with the level of attention Ope gave me. He was not only professional, but also easy to talk to. He took time to explain everything and I wouldn’t hesitate to recommend him.
IFEANYI · 25 March 2025
★★★★★ 1/5
GoogleBad experience.
They asked for a holding deposit to let us offer to the flat. We offered the asked price for it then they rised the price!!!
We got refunded but totally unprofessional experience.
We have lost a good flat and started all over again with our search!
Assmaa · 16 June 2022
Agent replied · 15 June 2024
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFound our perfect flat with no hassle and very quickly.
Thank you Egle
Rajaa · 17 June 2019
Agent replied · 15 June 2024
Thank you Rajaa for your 5* rating. Best regards, Mark
★★★★★ 5/5
GoogleVanet were amazing, smooth move no fuss.
Ivan · 16 June 2020
Agent replied · 15 June 2024
Thank you for your 5* review!
★★★★★ 4/5
GoogleThis agency provided a great service when I was choosing an apartment. They even made me a favor and moved the start date for almost a week: I really appreciated this gesture. It's 4 out 5 because after I signed the papers their service deteriorated a little. Well, it's a common thing, nothing unusual here. Still very good experience overall.
SwordlessOne · 17 June 2017
Agent replied · 15 June 2024
Hi Yaroslav, many thanks for leaving your review. We take feedback like this on board and have contacted you regarding the matter. Your feedback is really important to us and we are glad you had a good experience overall! Kindest Regards, Vanet Property Asset Management
★★★★★ 5/5
GoogleThe customer service of Vanet property is just amazing!!
We had a big problem that no orher agencies could solve and Arion from vanet was able to imdediately solve it! Impressed by the attention and special care we received!
Recommend it to anyone looking for a new home!PositiveResponsiveness, Professionalism
Joachim · 24 August 2021
Agent replied · 15 June 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
