5/5
GoogleEmma of JBrown - We trust Emma to market and sell our property . She presented the property in an unique way and give a personal feel unlike most agents nowadays.
Trusted Agent profile
JBrown reviews
★★★★★
137 reviews across 2 platforms
281 Portland Road, London SE25 4QQ
JBrown's London office at 281 Portland Road is rated 4.3 out of 5 across 137 reviews on two platforms, including 67 Google reviews rated 4.1. Checked 9 October 2026.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleI recently purchased a flat listed through J.Brown and James couldn't have been more helpful throughout the process. He was very responsive, informative and was always on hand to nudge solicitors when the process slowed. Would highly recommend. Thank you for all your help James!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe were pleased with JBrown Estate Agents. James worked hard, was very efficient whenever there seemed to be an impasse and also helped us to obtain all the necessary documentation for our move.
5/5
TrustpilotMy partner and I were shown around by…
My partner and I were shown around by Kyle at JBrown. Super efficient and although we’re not going for the property we’d happily go through them again.
5/5
GoogleThe representative was most helpful and made the selling of my property relatively easy but he did a tremendous amount of work for me. Great help. I would definitely recommend him
5/5
GoogleWhen struggling to find a suitable property to rent in London, JBrown provided me with all the professional and caring advice I needed to meet my requirements. The service and liason process was second to none and I felt supported and informed from start to finish. A truly amazing service!PositiveQuality, Professionalism
5/5
GoogleReally impressed by the staff’s professionalism. Prompt action in case of need and really helpful with any issues. Strongly recommend this agency.
5/5
TrustpilotEfficient and prompt
We looked at a flat with Kyle. He was prompt, knowledgable and very nice. Estate agents were efficient and easy to work with
5/5
GoogleI an renting in one of JBrown’s properties and I can confidently say that they are amazing, very professional and attentive. Any issues that I had (which were not many at all) they helped me straight away. I recommend this agency if you are looking for reliable people.
5/5
GoogleJames Hutton provided clear and prompt communication from pre offer all the way through to after sale support, including various idiosyncratic processes specific to our purchase.
5/5
TrustpilotGenuine & helpful agents
Really great team. Genuine and honest and willing to help! The agents were able to answer all my queries and settle all my worries.
5/5
TrustpilotGood experience
JBrown were the agents for the sellers of my property.
5/5
TrustpilotGreat help
With Esther's assistance, I was able to get all of my questions answered and ensure a smooth transition into my new apartment thanks to the JBrown team's thoroughness and efficiency.
1/5
GoogleAlways ask for emma if you want your issue to be resolved
1/5
GoogleHorrible experience. I confirmed my viewing only for no one to show up at the property.
5/5
TrustpilotGreat service with JBrown
Great service with JBrown.
1/5
TrustpilotTerrible customer service from South…
Terrible customer service from South Norwood branch.
5/5
GoogleThis was a complex, lengthy sale and James stuck with it to completion, keeping us updated with actions required and the progress. Many thanks.
1/5
GoogleCovering illegal stuff for landlords in order to get their commissions, does not care about tenants and trap them in impossible situations
5/5
GoogleIncredible customer service experience. They are very helpful and always available. The renting prices was really easy and quickPositiveQuality
5/5
GoogleHighly recommend, attended for viewings and it was a very nice experience. Their punctuality and professionalism was amazing! Keep it up JBrown Team!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAmazing service, Micheal and James are very professional and friendly. Highly recommended to deal with them.
5/5
GoogleI had an excellent experience throughout the process of renting a property managed by JBrown. Services provided are marvellous :)
1/5
GoogleAwful estate agent - have children running around the office all day seems very unprofessional. Would not recommend these judgemental horrible people
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about JBrown
How many reviews does JBrown have?
JBrown's London office has 137 reviews across two platforms: 67 on Google, 70 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
What is JBrown's rating?
JBrown is rated 4.3 out of 5 across all 137 reviews, and 4.1 out of 5 on Google from 67 reviews, checked 9 October 2026.
Where is JBrown's London office?
JBrown, 281 Portland Road, London SE25 4QQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.