Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleClaudia helped my wife and I find the perfect place on day one! The flat is exactly what we were looking for and Claudia was extremely helpful providing us with advice and leading us through the applications process. We're extremely grateful for all her hard work and would recommend her to anyone looking to rent in the area.
Simon · 8 June 2022
Agent replied · 8 June 2023
Dear Simon. Thank you for taking the time to leave a review regarding your experience with Claudia in our Balham office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleTatyana has been amazing throughout the process of finding our flat. She kept us informed throughout and has been a pleasure to liaise with. Very grateful to have had Tatyana help us through the process especially with the market being so competitive at the moment.
Molly · 25 August 2023
Agent replied · 24 August 2024
Dear Molly, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe overall experience was brilliant with Jackson's. I found the staff extremely helpful and in particular Peter James went above and beyond when helping me and my partner with our searches. We had used other estate agents before for over a year and found the service to be lack luster and un-resourceful. I would highly recommend Jacksons to people looking for outstanding service and staff that have a genuine desire to help you.
Eddy · 30 October 2017
Agent replied · 29 October 2023
Dear Eddy, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleOur point of contact was Claudia and she was great! After showing interest in a property she squeezed us in last minute as it suited our needs perfectly. It ended up being a successful offer that we put in and Claudia has been incredibly responsive with getting everything sorted for us since. Thank you Claudia!PositiveResponsiveness, Professionalism
Maylynn · 25 August 2022
Agent replied · 8 June 2023
Dear Maylynn. Thank you for taking the time to leave a review regarding your experience with Claudia in our Balham office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThis was our first time using Jacksons to find a new home and we were very impressed with the whole process and in particular with our lettings consultant, Aaron. From showing us around the property to helping us with the paperwork, Aaron was totally professional and extremely helpful throughout. Will definitely be using Jacksons again when we come to buy. Thanks Aaron!PositiveResponsiveness, Professionalism
Kamran · 25 August 2021
Agent replied · 29 October 2023
Dear Kamran, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI was helped by Tatyana to find my property and she was fantastic from start to finish! Did a virtual viewing for me and couldn’t have been more thorough! She then took me and my flat mate through the hole process and helped us with all our question.
Great service from Tatyana, thanks 😊
Matt · 10 November 2022
Agent replied · 29 October 2023
Dear Matt, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleClaudia was a great help in finding a new flat. After we provided her with a few places we wanted to visit, she quickly assessed these and suggested a few others that may be suitable. From viewing the properties, to making the offer and contacting the landlord, Claudia has been super attentive and responsive throughout. We wouldn’t hesitate in recommending Claudia and Jackson’s Balham.
Dane · 8 June 2021
Agent replied · 8 June 2023
Dear Dane, Thank you for your kind words regarding Claudia and our Balham office. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI've been really impressed with my experience with Jacksons Balham - Claudia has been hugely helpful in finding my perfect flat and supporting with negotiations. She's been so personable and professional, and has made me feel very comfortable throughout the process :) I'd recommend any of my friends looking for a flat in the area to go with Jacksons.PositiveResponsiveness, Professionalism
Ellie · 9 January 2022
Agent replied · 8 June 2023
Dear Ellie, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleTatyana was wonderful. We met her viewing a flat and when we said we didn't want to put an offer in, she got back in touch in a few days to show us a property that was perfect for us!
We can't thank her enough. She has been kind and considerate all the way through the process.
Kitty · 8 June 2022
Agent replied · 8 June 2023
Dear Kitty, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleClaudia was great from start to finish. We had to move quickly and the process was smooth and easy. Viewings were conducted the same day as requested and we even did a second viewing that same day which wasn't a problem.
Communication has been fantastic throughout and always very professional. I've dealt with many bad estate/letting agents and Jacksons arent one of them, they're a much larger step above.
John · 30 October 2019
Agent replied · 29 October 2023
Dear John, We appreciate you taking the time to submit your review regarding the service you received from our Balham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleClaudia has been great with helping us find and sign for a new flat. From showing us the flat to answering questions about the contract Claudia has been friendly and professional and easy to contact when we have questions. She has made everything very simple and hassle free! Very glad we have used Jacksons and that Claudia has been helping us!PositiveResponsiveness, Professionalism
Hannah · 25 August 2021
Agent replied · 8 June 2023
Dear Hannah, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleOur agent Riley was really helpful securing our flat to rent. He was very informative and helped us every step of the way, making the process smooth compared to other agencies I have dealt with in the past.
Martin · 21 May 2025
★★★★★ 5/5
GoogleThank you Claudia for helping us find our dream flat! We were getting worried we would never find anywhere with the market the way it is, but you came and saved the day. Thanks for always being speedy, professional, and lovely. Jackson’s will 100% be our go to in future, whenever we look to move again.
Betsy · 8 June 2022
Agent replied · 8 June 2023
Dear Betsy, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleDennis and the team at Jacksons are really easy to deal with. As a landlord I appreciate their patience, advice and knowledge of the market. Would recommend 👍🏼 …
Louise · 26 August 2025
★★★★★ 5/5
GoogleWe were recommended Jackson’s Balham by a friend who had recently bought a flat in London with them. We have been very impressed with them also. Our agent, Jordan was very reactive with finding us a property that perfectly suited our needs and has made the whole process seamless and we can’t wait to move into our new place!PositiveResponsiveness, Quality, Professionalism
P · 25 August 2021
Agent replied · 8 June 2023
Dear Sir/Madam, We are delighted that you took the time to leave such a fantastic review which the Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleRiley has only just taken over the management of one of my properties with them and he is a delight to work with. A changeover of tenants is never straightforward but he has been hands-on with every aspect .. from the Deep Clean, the Inventory, advising on any issues that need to be addressed. Highly professional. Highly recommended.
Ann · 26 March 2025
Agent replied · 26 March 2026
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
★★★★★ 5/5
GoogleDemi has been absolutely fantastic in finding me and my cousin a flat. She informed us of the opportunity as soon as it came about and was extremely attentive the whole way through the process - even giving a FaceTime tour as we couldn’t do it in person. Thank you Demi!! X
Georgia · 11 October 2022
Agent replied · 8 June 2023
Dear Georgia, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Balham office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery smooth and professional process from Jackson’s from offer to move-in. Particular thanks to Jenelle for her help in making sure everything was as easy as possible.
Update: Jackson’s have been great to us while living in the apartment. Aaron went above and beyond for me today, staying late to help me after I locked myself out of the flat. A big thanks to him for that.
Sam · 30 October 2019
Agent replied · 29 October 2023
Dear Sam, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleTatyana has been amazing. She was very on the ball with ringing and booking in a viewing. She was able to tell us all about the property and was very helpful with all the questions we had. Tatyana has been very quick at replying to emails and we have sorted a property within a matter of days! Thank you!
Charlotte · 29 October 2021
Agent replied · 29 October 2023
Dear Charlotte, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI've been letting my 2 bedroom flat through Jackson's for many years now and am happy to recommend their services. They have always found me lovely tenants and made my life very easy. Aaron has been looking after me this time and has been both friendly and professional, not to mention effective. He has successfully found my new tenants in good time. Thank you Aaron.
Larry · 8 June 2020
Agent replied · 8 June 2023
Dear Larry, I was delighted to read the comments in relation to our Balham office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleOlivia from Jacksons Balham was really helpful in securing a rental flat, all the way from the viewings to completing the paperwork. She was quick to both show us and proceed with alternatives when the first one did not pan out and was constantly available and engaged throughout the process.
Mayukh · 2 December 2022
Agent replied · 31 May 2023
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThanks so much Renee for helping us find a property. We were nervous about having to look from abroad but you made the process super easy, couldn't have been more helpful and were super quick in your responses. We can't wait to move in to our new place!
Liana · 31 January 2023
Agent replied · 31 May 2023
Dear Liana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe've recently agreed a lettings contract with Jacksons and so far they have been brilliant. Abbe kindly tried to accommodate all of our requests, and they were very prompt in arranging a second visit to the flat, since I wasnt able to attend the first one. Service has been very speedy and attentive. Jay was also brilliant during our second visit! I'd totally recommend Jackson for prospective tenants.
Debora · 30 October 2018
Agent replied · 29 October 2023
Dear Debora, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations
★★★★★ 5/5
GoogleRiley has been really helpful in the process of signing for our rental flat. He is very responsive and has helped answer all our questions. It has made the process a lot less stressful! Thank you!
Molly · 17 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
