Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJonathan Mallet pulled together a good portfolio of properties to view which fit our requirements and was helpful throughout the process.
Dear Thomas, Thank you for taking the time in providing such lovely comments about Jonathan in our Balham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleHard work from the team all round. Harry found me exactly what I wanted and was easy to communicate with throughout the whole process.
Dear Hettie, Thank you very much for your great review regarding our Balham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleVery proactive and Tom G especially really went the extra mile to maximise our viewings so that we could see different types of properties.
Dear Elizabeth, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Balham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJonathan Mallet and his colleagues have been great with my property purchase. Friendly, swift to reply and generally a pleasure to work with. Thanks!
Dear David, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Balham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleVery helpful team from a buyers perspective. Will definitely be considering them to sell when it becomes time as well. Personal, professional and helpful throughout the process.
Dear Daniel, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleSuper efficient, personable and amazing service with my experience with Harry Laflin in my house hunt.
Dear Vanessa, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleJonathan Mallet - absolute great guy, always professional , helpful and on time - highly recommend
Dear Dominic, Thank you for your great review regarding our Balham office. I will pass on your comments to the team who will be delighted to hear them. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleExcellent communication with Sales Consultant Sophie Taylor who was professional, helpful, and knowledgeable about the properties.
Dear Ben, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleSophie Doughty did a fantastic job in managing our sale with consistent communication and great service.
Dear Ash, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations
5/5
TrustpilotKirk did a great job
Kirk did a great job. Very professional and knowledgeable about the property. Excellent service.
Dear Dan, Thank you for taking time out of your day to leave a 5 star review. We really appreciate your positive feedback. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleEd and the team are great. Ed has a wealth of local knowledge and was invaluable with his help and assistance throughout. Money well spent!
Dear Alex, Thank you for taking the time to write a review about the great service you received from our Balham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GooglePleasant experience throughout the process, would like to call out Jonathan Mallet specifically as being very helpful and responsive throughout.
Dear Matt, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleHarry Laflin from Jacksons have been very helpful in adjusting viewing windows to our very limited availability - much appreciated!
Dear Stephan, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleEfficient and very pleasant to deal with. Thomas Gardiner and Jonathan Mallet, in particular, have been great! Hoping that it continues to completion.
Dear Tochi, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI can't fault the advice, honesty and guidance I have received. Way above my expectations.
Dear Jo Jo, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleSophie showed me a number of properties and was very informative about the local area
Dear Sandra, thank you for your 5* review. We are pleased that Sophie delivered great service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotBailey Burton Review
Bailey has been very polite and helpful.
5/5
GoogleExcellent advice and support from Raymond Addy.
Dear Eleanor, Thank you for your positive review regarding Raymond. It is really appreciated. Kind Regards, Sarah Tranter, Customer Relations
5/5
TrustpilotThe five star review is for Kerry
The five star review is for Kerry. Very attentive and keeps us well informed as to progress with resolution of a damage claim and repairs with our tenant, and dealing with the quotes. Keep up the good work (hopefully the remedial works will be sorted swiftly!) Best James & Jennie Saunders, 67 Thornbury, SW2 (Landlord)
5/5
GoogleI found Helen and Davina at Jacksons to be very professional and very helpful at all times. I would definitely recommend them
Dear Paul, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThe service has been amazing throughout. The team are so professional and responsive and have been brilliantly helpful all the way through
Dear Jenny, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleJonathan M has gone above and beyond to try and find us a place!
Dear Chris, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleI viewed multiple properties with Jonny Mallet who was very responsive and excellent throughout.
Dear John, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleQuick to respond and good service
Dear Angeline. Thank you so much for your 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jacksons, London won Platinum.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
