5/5
GoogleEl was wonderful and helped find us our new home 🏡 …
Trusted Agent profile · London
Jackson Stops London reviews
★★★★★
971 reviews across 3 platforms
17-21, Church Road, London, SW19 5DQ
Jackson Stops's office in London, at 17-21, is rated 4.8 out of 5 across 971 reviews on three platforms, including 502 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
502
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
468
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GooglePhoebe was quite helpful in finding out properties to my budget and liking and always kept me the loop with the same. Although I went through with a different company, it was all in all a great experience with Jackson-Stops.PositiveResponsiveness
5/5
GoogleI was looking for a flat in Wimbledon. Phoebe Crossland from Jackson-Stops was very supportive and arranged a number of viewings which were perfect for my family. I highly recommend Phoebe to anyone looking for properties to rent in Wimbledon.
5/5
GoogleAfter searching for a flat for a while I have finally found the perfect place thanks to Jackson-Stops! Phoebe showed me some wonderful flats that suited me perfectly. She was absolutely lovely plus very professional and helpful throughout the entire process - I definitely recommend both Phoebe herself and Jackson-Stops. Thank you for all your help!
Agent replied · 20 June 2024
Dear Savannah, I was delighted to read the comments in relation to Phoebe and our Wimbledon office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Marilyn Plews Customer Relations Team
5/5
GoogleLaura has been very helpful, friendly and professional in helping us secure a new apartment! She did a fantastic job with negotiating the best outcome for all parties and kept us in the loop - we are very thankful!PositiveResponsiveness, Professionalism
5/5
GoogleWe have had a very professional experience as a new tenant with Jackson Stops. Lara in the Wimbledon branch has been consistently responsive and highly professional at every stage of the process. She made the whole experience pain free and responded promptly to wrap up the details remarkably quickly to provide an excellent level of service.PositiveProfessionalism
Agent replied · 20 June 2024
Dear Rosemary, Thank you for taking the time in providing such lovely comments about Lara in our Wimbledon office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Marilyn Plews Customer Relations Team
5/5
TrustpilotFreddie's deep knowledge of Lewes and…
Freddie's deep knowledge of Lewes and the surrounding area and his kindness and experience, make him an invaluable agent to work with. He does all he can to take the stress out of buying/ selling and I couldnt imagine working with anyone else.
Agent replied · 13 June 2024
Dear Rosanna, thank you for leaving a review about your experience with Freddie and we're very happy to know that you appreciated his local knowledge and judge him to be an invaluable agent to work with. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotWimbledon office
Wimbledon office: Very attentive professional and to the point. Definitely a go-to agency fir goid options.
Agent replied · 22 October 2024
Dear Marialuz, thank you for taking the time to leave a review for our Wimbledon team, and we are pleased to hear that they were attentive, professional, and that they are your go-to estate agent. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI have been supported by Arnold Linturn from the Jackson-Stops Wimbledon office and he has been very professional, helpful and supporting of our property search. He really listened what we wanted and he recommended appropriate properties that met are requirements. One of the best agents i have interacted with.
Agent replied · 20 June 2024
Dear Fivos, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotI have let the flat above my shop for…
I have let the flat above my shop for many years now and Margaret has helped me over that time.Always understanding and patient she manages to sort any problems out smoothly.Thank you. Elizabeth Aram
Agent replied · 13 June 2024
Dear Elizabeth, thank you very much for taking the time to leave a review about your positive experience with us and especially with Margaret. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotDo not enter into a letting agreement…
Do not enter into a letting agreement with the Sevenoaks branch. If the property is JS managed then nothing will get done, even if it a hazard to you or your children. Then because of the special relationship between the property manager and the contractor you’ll get hit with a ridiculous bill on check out. DO NOT USE.
Agent replied · 13 June 2024
Dear Andy, I'm really sorry to see your review. Your feedback is important - if you would like to email me further details, to social.media@jackson-stops.co.uk, I will ensure you're comments reach our Sevenoaks branch Director. Kind Regards, Jo from the marketing team
5/5
TrustpilotGreat service from Debbie in Tunbridge…
Great service from Debbie in Tunbridge wells. Very flexible in terms of offering extra support and information which is so important when you have no idea about all the different paperwork and terms being used. Also offered to help with things like printing and emails, which helps if you are less digitally savvy
Agent replied · 13 June 2024
Dear Max, thank you for highlighting the kindness and professionalism of Debbie at our Tunbridge Wells branch, making you feel supported throughout the process. Best wishes from us all at Jackson-Stops.
5/5
GoogleVery professional service. Lesley who has manage our account for the past 6 years is very friendly and extremely efficient. Regular inspections are carried and any maintenance issues quickly dealt with whilst keeping us fully informed. I would have no hesitation in recommending Jackson Stops to other landlords.
Agent replied · 20 June 2024
Dear Patricia, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Wimbledon office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotI have dealt with the Jackson Stops…
I have dealt with the Jackson Stops Team in Bury St Edmunds in recent weeks and the service has been fantastic. Highly recommend their services.
Agent replied · 13 June 2024
Dear Aarran, thank you for your review and we are pleased to read that the service you received was fantastic and that you would highly recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI have dealt with Jackson-Stops Wimbledon, and the transaction was very smooth from start to finish. Scarlet was very professional and helpful throughout the process. Will definitely recommend J-S and Scarlet for people looking for rents/properties in Wimbledon.
5/5
TrustpilotHighly professional and efficient…
Highly professional and efficient service from start to completion. Anthony put a considerable amount of time into agreeing a realistic valuation, the photographs of the property were brilliant and potential buyers were well managed. Most importantly we were kept informed at every stage of the way.
Agent replied · 13 June 2024
Hi Malcolm and Caroline, we're pleased you experienced such a positive approach from Jackson-Stops and we appreciate the time you've taken to leave a review. Best wishes from all of us at Jackson-Stops.
4/5
GoogleThe team were very good from start to finish in getting us our current rental flat. Sienna was great to work with and we are happy with the service they provided
5/5
GoogleWe have dealt with lots of agents over the years and none of them have been as professional and helpful as Sienna Kalmendi. She was genuine, warm and absolutely excellent at her job. I would highly recommend working with her and Jackson-Stops if you have the chance.
Agent replied · 20 June 2024
Dear Georgina, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleWe had exceptional service through Jackson-Stops who were there every step of the journey in helping us find the perfect flat. Scarlet was incredibly professional and friendly and made the experience so much easier. Would 100% recommend!PositiveProfessionalism
5/5
GoogleMy first experience of renting via an agent in over 10 years and Laura was enthusiastic and thorough. She kept us updated through every stage of the process and made sure everything was in order till the very end. Thank you!
5/5
TrustpilotGreat service
I’ve had a very pleasant experience with Jackson Stops, specially with Loren Pogue, my agent. Our requests and concerns are promptly taken care of and she is always on top of things.
Agent replied · 13 June 2024
Dear Alejandro, we're pleased to hear you had a very pleasant property experience with Loren and the team and that your requests and concerns were taken care of. With best wishes from everyone at Jackson-Stops.
1/5
GoogleReceived marketing material from them stating they were pushing up higher rents and longer terms for Landlord. Thanks for being so proud of making renting harder and a longer commitment to tenants struggling in this market.
Agent replied · 20 June 2024
Dear Fraser, I am sorry to read your comments and I shall pass this to the office and our marketing team. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotGreat experience
Jackson-Stops, Newmarket, were extremely helpful to me and, I would say, went above and beyond to help me find a property in a particularly tricky situation. And they continue to offer friendly assistance should I need it. I’m very grateful to them.
Agent replied · 13 June 2024
Dear Alexander, thank you for taking the time to review Jackson-Stops Newmarket and we're pleased to hear that you felt the team went above and beyond to help you find a property. Best wishes from all of us at Jackson-Stops.
1/5
TrustpilotWent into their shop in Woburn
Went into their shop in Woburn, just to be spoken to like some idiot. The staff were incredibly rude and their service was s***, I thought this was supposed to be a serious establishment.
Agent replied · 13 June 2024
Dear Max, we’d be grateful if you could email info@jackson-stops.co.uk so that we can investigate your experience fully. With best wishes from everyone at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jackson Stops London
Has Jackson Stops won any awards?
Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Platinum.
