Trusted Agent profile · London

Jackson Stops London reviews

★★★★★ Excellent

857 reviews across 2 platforms

16 Sussex Street, London, SW1V 4RW

Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 857 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

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4.9 / 5

389

Reviews on Google

This office

Trustpilot logo

468

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent professional sales experience…

Excellent professional sales experience and prodeducre of 3 of my properties! The Newmarket branch were on top of all the sales process with client, purchaser, solicitors from start to finish. Cannot rate them high enough. Thank you Jackson's Newmarket!

Kirsty · 4 December 2023

Agent replied · 13 June 2024

Dear Kirsty, thank you for taking the time to leave a review and it's wonderful to hear that your experience with the Newmarket team was excellent. With best wishes from everyone at Jackson-Stops.

5/5

Google

The entire team at Jackson-Stops in Pimlico were fantastic, highly professional from start to finish. I couldn't recommend them more. Their knowledge of the market and the area hugely benefited us and ensured a quick and hassle free sale process. Many thanks Harry, Rob and team!

Emily · 21 June 2021

5/5

Trustpilot

More like friends than estate agents!

From the very beginning Anthony and Neil at Woburn JSS, were so supportive and friendly. It didn’t feel like a “normal” estate agent interaction and more like a friendly chat!They kept us informed every single step of the way and put up with some emotional situations at times! I would have absolutely no hesitation of recommending the whole JSS team in the future

Katie · 21 March 2021

Agent replied · 13 June 2024

Dear Katie, thank you for your heartfelt review of our lovely Woburn team. Best wishes from us all at Jackson-Stops.

5/5

Google

Excellent service from beginning to end, totally reliable the and definitely consider being managed to get the full experience. Thank you Pimlico team

Ruth · 22 June 2017

Agent replied · 20 June 2024

Dear Ruth, Thank you for the review, we have thoroughly enjoyed working with you over the years. Wishing you both all the best for the future and hope to be of help again. James and the Pimlico Team

5/5

Trustpilot

11/10

Among many unresponsive and incompetent solicitors, Lottie at Jackson stops what’s the only one who answered the phone, the only one who knew what they were doing, and the one who carried all the other’s dead weight. 11/10 would recommend, I’m certain we’d have lost the house if not for Lottie’s excellent stewardship of our purchase.

Christian · 13 May 2022

Agent replied · 13 June 2024

Dear Christian, thank you for such a glowing review of Lottie at our Newmarket branch. Best wishes from us all at Jackson-Stops.

5/5

Google

Georgia Ward helped me find a great flat in a lovely part of town. Nothing was too much trouble. Definitely 5* recommended.

Patrick · 9 October 2024

Agent replied · 23 October 2024

Dear Patrick Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

5/5

Trustpilot

Jackson-Stops in Lindfield

Jackson-Stops in Lindfield offer an excellent service. We bought and sold with them. The team were all very helpful and friendly, they also got the job done. I’ve already recommended them to a couple of friends.

Karen · 25 January 2024

Agent replied · 13 June 2024

Dear Karen, we will pass on your kind words to the Mid Sussex team and we are delighted to hear that the service you received was excellent. With best wishes from everyone at Jackson-Stops.

5/5

Google

We had an excellent experience with Georgia who dealt with us during the process of renting a flat with Jackson Stops. Highly recommended.

Cam · 23 September 2024

Agent replied · 23 October 2024

Dear Cam, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Cheveley rental

Jackson's managed our home in Cheveley with the utmost of professional care and diligence. All interactions with their office were seamless and they placed tenants that took excellent care of the property. Very happy with the service provided and happy to recommend.

Alistair · 1 September 2023

Agent replied · 13 June 2024

Dear Alistair, thank you for taking the time to leave a review for us, and it's wonderful to hear that you were treated with the utmost professional care. Best wishes from all of us at Jackson-Stops.

4/5

Trustpilot

Excellent experience at Reigate branch

Pip, Tim, Chris and Louise in the Reigate branch were all very professional, supportive and proactive when it came to selling our house recently. They made a potentially stressful time a lot less stressful!

Chris · 4 March 2024

Agent replied · 13 June 2024

Dear Chris, thank you for your review of our Reigate team, and it is wonderful to hear that you received a professional, supportive and proactive service. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

I've only got praise for Jackson-Stops

I've only got praise for Lottie and her team, they were exceptionally helpfull.

Richard · 5 July 2021

Agent replied · 13 June 2024

Dear Richard, it means a lot to our Newmarket team to see your review. Best wishes from us all at Jackson-Stops.

4/5

Trustpilot

Brilliant team approach, J.S Dorking

Excellent personalised service from Jackson Stops, Dorking , It's a whole team approach where all staff are aware of the status of your situation. Phones are always answered quickly and responses friendly and informative. Having been searching through the frenetic sales period of summer 2021 staff were often stretched but always available and courteous .Highly recommend this team .

JT · 11 November 2021

Agent replied · 13 June 2024

Thank you for sharing your experience of our Dorking team, highlighting our staff's teamwork, communication skills and professionalism. Best wishes from us all at Jackson-Stops.

5/5

Google

Jackson Stops were helpful and Rob has been a very knowledgeable and professional person to work with.

Tim · 21 June 2020

Agent replied · 20 June 2024

Dear Tim, We are really pleased to read your positive review regarding the service from our Pimlico Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Sam Farnan Customer Relations Team

5/5

Google

We recently bought a house via Jackson Stopps and I was extremely impressed at the level of service, which was unmatched by any of their competitors. Alexander Leon in particular was incredibly helpful, always available and very hands-on. I would definitely recommend them.

Harriet · 26 July 2023

Agent replied · 20 June 2024

Dear Harriet, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Hamish has been so efficient with the purchase of our property, first class with his communication to all parties and keeping the exchange process moving forward. Really impressed.

C · 21 June 2023

5/5

Google

First Class service. We have been with Jackson-Stops for a number of years and they have never let us down, always polite, courteous and helpful. Just completed a stress-free sale with the help of Jackson-Stops, Thank you all for your 5* help as always.

Pauline · 21 June 2023

Agent replied · 20 June 2024

Dear Pauline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Renting

We were absolutely delighted with the quick, efficient, and friendly service provided by Jodie and Paula in the Newmarket office. All the details concerning our rental were explained clearly, and the details were sent and processed quickly. They both went out of their way to be helpful, for which we were most grateful, as we are also moving house.

Mrs · 9 October 2021

Agent replied · 13 June 2024

Dear Mrs Spiller, thank you so much for your kind review of our Newmarket lettings team, it sounds like the process went smoothly thanks to Jodie and Paula's experienced and helpful approach. Best wishes from us all at Jackson-Stops.

5/5

Google

Daisy was amazing at helping me find my first flat. She knew from the get go what I was looking for and went above and beyond to find the perfect place for me. Thank you so much :)

Elizabeth · 21 June 2022

5/5

Trustpilot

A well-handled sale by James and Ria

A well-handled, calm sale - thanks James and Ria.

Peter · 11 January 2022

Agent replied · 13 June 2024

Dear Peter, thank you for your five star feedback for our Barnstaple team. Best wishes from us all at Jackson-Stops.

5/5

Google

We can't recommend the team at Jackson-Stops Pimlico highly enough. They were so proactive and patient at helping us sell a difficult property in a challenging market. The staff were always very helpful, knowledgeable and a pleasure to deal with.

CLARE · 24 September 2023

Agent replied · 20 June 2024

Dear Clare, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with the Pimlico team. Please do not hesitate to contact us again. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Harry and Hamish have been brilliant selling my flat in Gloucester Street Pimlico. I could not recommend them more.

Minnie · 2 November 2024

Agent replied · 9 November 2024

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, katie

5/5

Google

I had a great viewing tour with Henry, he had a great sense of humour but was also helpful with our rental search and talked us through the application process.

Peter · 21 April 2024

Agent replied · 20 June 2024

Dear Peter, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Pimlico and Westminster office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team

5/5

Google

I'd like to compliment Peter for the prompt, courteous and efficient assistance provided during my time in the apartment in Pimlico. Thank you, Peter!

Grant · 5 August 2024

Agent replied · 26 August 2024

Dear Grant, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Excellent

I have sold 2 properties through Jackson-Stops and at present have another under offer, all through the Bury St Edmunds brach. I have found the staff at Jackson-Stops helpful, pleasant and easy to deal with.Highly recommended.

Linda · 6 December 2023

Agent replied · 13 June 2024

Dear Linda, a wonderful review, thank you, and it's great to hear that you found our staff helpful, pleasant and easy to deal with. With best wishes from everyone at Jackson-Stops.

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Questions about Jackson Stops London

Has Jackson Stops won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Jackson Stops hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

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