Trusted Agent profile · London
★★★★★
858 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 858 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have been very impressed with the professionalism and efficiency of Alexander Leon at Jackson-Stops. Without Alexander's input I doubt whether the property acquisition would have materialised. Many, many thanks
Thank you for your kind comments regarding Alexander and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRecommendation
We are delighted to have just sold of family home of many years with Anthony from Jackson-Stops Hale. His determination to get the deal over the line was excellent always available to speak to in order to move things forward, we would recommend all day long.
Dear Shaun, thank you for your review and we're delighted that you had a great experience with Anthony at our Hale branch and that you would recommend us. Best wishes from all of us at Jackson-Stops.
5/5
GoogleFantastic experience with Henry! Attentive, knowledgeable, and made the whole process smooth and stress-free. Highly recommend for anyone looking for top-notch real estate help!
Dear Leon, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
GoogleGreat agent, he helped us from day one, he was very friendly and helpful. Thanks William Dodds
Dear Parminder, We are delighted to read that we have achieved our aim of delivering a five star service. Feedback helps us continue to deliver a fantastic service. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleMy husband and I recently worked with Jackson-Stops Pimlico to rent out an amazing 1 bedroom flat. Our Agent, Harriet Devonald, was very professional and quick to organise a speedy move for us. It was our first time using a rental agency, and our experience with Harriet and Jackson-Stops was super positive and as stress-free as moving can be! Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Elisabeth, Thank you for your kind words regarding our Pimlico office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Mairlyn Plews Customer Relations Team
5/5
GoogleI can't speak highly enough of the team at Jackson Stops. Harry Buchanan and James Deans did a phenomenal job on what turned out (through no fault of theirs!) to be quite a complicated sale. They were absolutely on top of everything all the way from putting the property on the market to the day of completion. It's a friendly, efficient and professional team who went the extra mile.
Dear Mark, We greatly appreciate you putting aside the time to submit a review about our Pimlico Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Sam Farnan Customer Relations Team
5/5
GoogleJackson-Stops Pimlico was really helpful and allowed us to take our time with making sure the right property for us was chosen. Special thank you to Robert Dawson who was very reliable with sorting out appointments for me, and for being very patient and useful whilst I bought my new home. Many Thanks！
5/5
GooglePaddy was hugely helpful in helping us find out flat. Very tailored service, they listened to our requirements and only showed flats that were appropriate. Thanks
Thank you Alex, it has been a pleasure to help you with your property search. We are glad to have found a great tenant for a great flat. Good luck in your new home. Paddy, Pimlico Lettings
5/5
TrustpilotOutstanding Service
I have used Jackson-Stops Northampton namely dealing with Nick Pattison to sell two properties. The last being a flat in Northampton. The service received from initial contact up to completion was administered most professionally by Nick Pattison. I was kept fully informed as the sale proceeded and could not have enjoyed better service. Clive & Vicki
Dear Clive, thank you for taking a moment to review our Northampton team. We're delighted their professionalism evidently shone through. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotExcellent personal service from…
Excellent personal service from Anthony. Kept us informed of progress on the house we were buying from his client. All queries sorted out quickly and efficiently. Would definitely recommend him and Jackson Stops
Dear Beverley, thank you for your 5 star review and we are delighted to hear about your positive experience, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotA great service from start to finish
A great service from start to finish. The care and effort taken by all the team made our house move a success, despite setbacks and the inevitable stress of moving home. Well done to the Bury St Edmunds Team! Thank you!
Dear Andrew, a lovely review - thank you - and we are pleased to hear you experienced a great service from start to finish. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotI would give zero stars but…
I would give zero stars but unfortunately it’s not an option. They don’t respect people or people’s time. They are very quick to contact you when they need something but will make you wait for ages when you need anything from them. They don’t pass messages and it’s extremely difficult to find anyone knowledgeable there.
Dear M Pietrzak, we're really sorry to see your review. Please could you share further information to social.media@jackson-stops.co.uk so that we can look into this? Best wishes, Jo from the Jackson-Stops marketing team.
5/5
GoogleI have found Rob and his team very helpful and professional throughout my flat search.PositiveResponsiveness, Professionalism
Dear William, Thank you for taking the time to leave such great feedback regarding your experience with Rob and our Pimlico office. Kind Regards, Marilyn Plews Customer Relations Team
5/5
GoogleI have bought and sold through Jackson-Stops and had very positive experiences with both transactions. Harry and Rob’s friendly, professional approach significantly reduced the inevitable stress involved. I always felt fully informed and, importantly, felt Jackson-Stops were a genuinely honest broker acting in the best interests of all clients. I found them to be thoroughly decent people and I’ll definitely use them again.PositiveResponsiveness, Professionalism
Dear Belinda, I was delighted to read the comments in relation to our Pimlico office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Marilyn Plews Customer Relations Team
5/5
TrustpilotOutstanding!
The service offered by Lottie and Ed was outstanding from the moment I first viewed the house they were marketing to the completion some three months later. Nothing was too much trouble, and we were in constant contact. I would recommend them without hesitation to anyone looking for the ideal estate agent in the area. Bravo!
Hi David, we appreciate the time you have taken to leave a review - thank you - and we are delighted that you felt our Newmarket team offered an outstanding service. Best wishes from all of us at Jackson-Stops.
5/5
GoogleCongratulations to the Jackson-Stops team in Pimlico for getting a complex sale over the line. In particular to Hamish Gibson for his determination and drive in holding an uncertain chain together and keeping us fully informed. Also, to Harry B for managing connections with style and panache.
Dear David Laurence, Thank you for your review, and mentioning your experience with Hamish in our Pimlico office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI’ve been a Jackson-Stops customer for more than a decade, first as managing the rental of my flat, then more recently selling it. I’ve had consistent good service from both the lettings and sales teams, and helpful advice. I would recommend them.
Dear Peter, Thank you for leaving a 5 star Google review. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleHamish at Jackon-Stops handled a recent purchase. He was very professional, constructive, and on top of all the details and getting the purchase done. One of the best experiences I have had with a broker.
Dear Peter, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
GoogleHarry and the team are professional and hard working. They are available around the clock and go the extra mile to help with conveyancing processes as well mediating between parties to get a transaction over the line. I thoroughly recommend them if you want a commercial and pragmatic approach to conveyancing.
5/5
GoogleFrom start to finish, the whole team at Jackson Stops Pimlico were faultless in their professionalism in letting my property, and a great pleasure to work with. Their help and support has been invaluable during lockdown and I could not recommend them more highly.PositiveProfessionalism
5/5
GoogleJohnny at Jackson-Stops has been amazing throughout our journey, right from arranging viewings to exchanging contracts to completion. He has been really supportive, professional and helpful and has made things so easy and smooth in this process.
5/5
TrustpilotFantastic Service
This was my first move out of student accomodation and Jackson-Stops was the right choice to assist in this change. I liased with Harry Payne who was very professional, extremely helpful and successfully managed to find my dream apartment. I would definitely recommend this company!
Dear Heather, we are delighted that you felt you made the right choice with Jackson-Stops, and that you would recommend us. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotFantastic team
Fantastic team. Kept me informed throughout and managed the sale process from start to finish without drama. Could not have asked for a better experience
Dear Richard, a wonderful five-star review - thank you! We are very pleased to hear that you could not have asked for a better experience. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotThank you to Jackson-Stops for their help selling our family home.
Thank you to Jackson-Stops for all their time and effort ensuring the sale of our family home. They guided me through the process and kept me going when things got tough. Always professional and willing to help.
Dear Mrs M, a lovely review - thank you. It's wonderful to hear that you felt guided with our professional team. With best wishes from everyone at Jackson-Stops.
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Yes. Jackson Stops won Gold in The Trusted Agent 2026 awards.
