Trusted Agent profile · London

Jackson Stops London reviews

★★★★★ Excellent

858 reviews across 2 platforms

16 Sussex Street, London, SW1V 4RW

Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 858 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

389

Reviews on Google

This office

Trustpilot logo

469

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Jackson Stops hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

Awards

The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service all round

Colin · 2 September 2025

Agent replied · 2 June 2026

Dear Colin, thank you for your five star review of Jackson-Stops!

5/5

Google

Will Dodds was incredibly helpful, immediately coming to the property when I had an issue with my keys. He solved the issue and then followed up the next day to check that everything was working smoothly. This was very much appreciated (especially as he had gone out of his way to help).PositiveResponsiveness, Professionalism

Elizabeth · 21 June 2021

5/5

Google

I recently used Jackson-Stops to find a flat in Pimlico. William understood my requirements as well as the budget I had to work within. He showed me a breadth of properties fitting my needs and fully appreciated what I liked and disliked about the properties. He was not off-put with my request to view multiple addresses in an evening after work nor visiting the same space on numerous occasions.

Harry · 21 June 2021

Agent replied · 20 June 2024

Dear Harry, Thank you so much for the fantastic feedback, the team at Pimlico & Westminster are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Trustpilot

I highly recommend the Bridport branch…

I highly recommend the Bridport branch of Jackson-Stops. Philip and Michelle handled the sale of my property with enthusiasm and a professional attitude backed up by a good administration team.

Will · 2 October 2024

Agent replied · 22 October 2024

Dear Will, a lovely five-star review - thank you. It is good to hear that the team at Bridport & Dorchester dealt with you with enthusiasm and a professional attitude. With best wishes from everyone at Jackson-Stops.

4/5

Trustpilot

Jackson-Stops: But the team keeps going.

Staff were always cheerful and helpful within the Agent. Although probably down to health circumstances, it was a shame we only had contact with the Director dealing with us once. The photographers they chose did not really provide good quality output and weren't particularly sympathetic to the Covid 'guidelines'. So, I would suggest they review their partners that they outsource such aspects to. Fees are on the high side.

Jonathan · 30 April 2021

Agent replied · 13 June 2024

Dear Jonathan, thank you for your review. Please could you let me know the branch location to help us take your feedback further. My email address is social.media@jackson-stops.co.uk. Many thanks in advance, Jo from the marketing team.

5/5

Trustpilot

First class Tunbridge Wells agents

Selling a house is always a stressful time but from start to finish we were very well supported by Tim Oatley and his Tunbridge Wells colleagues Debbie and Nikki and had total confidence in their reading of the market and the advice supplied. With prompt, friendly service at all times and attention to detail we would have no hesitation in using them again or recommending them should the need arise.

Vàlerie · 4 February 2021

Agent replied · 13 June 2024

Dear Valerie, thanks so much for your review, highlighting your confidence in our advice and our friendly and professional service. Best wishes from all the staff at Jackson-Stops.

5/5

Trustpilot

An excellent service from start to finish

We had an excellent service from Ro and the team at Jackson Stopps when selling our house. We were kept fully informed of progress at every stage. Ro was always prompt to return our calls and emails being enthusiastic, professional and courteous throughout. Highly recommended.

Alex · 7 December 2023

Agent replied · 13 June 2024

Dear Alex, "excellent service" are words we love to hear, and we are pleased that the service you received was prompt. enthusiastic and professional. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Great experience!

Had a great experience with Isabelle and her team at Jackon-Stops Sevenoaks. Friendly, warm yet hyper professional in their approach.

Patrik · 2 July 2021

Agent replied · 13 June 2024

Dear Patrik, thank you for your five star review, we're glad to hear you've found our Sevenoaks team such a pleasure to deal with. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Excellent

Excellent, helpful and super efficient team. They went the extra mile and found us a tenant quickly and did all the paperwork efficiently and fast. A fantastic experience working with a really good team.

MAC · 15 July 2024

Agent replied · 23 August 2024

Dear Mac, such a great review - thank you. We're pleased you had a fantastic experience working with a really good team. With best wishes from everyone at Jackson-Stops.

5/5

Google

Rob is professional and helpful for searching my first property in London. He provided detailed suggestions on my viewing the property and answered all my questions during the whole process of contract perparation and exchange. He is a nice person who can always be trusted.

Zhihua · 21 June 2022

5/5

Google

Daisy was very helpful and friendly when we were first looking to rent in Pimlico (as nervous first time renters). She also responded quickly and contacted us regularly when flats came on the market, which I did not have with other estate agents. Thank you!

Issie · 21 June 2022

5/5

Google

HI We purchased our property via Jackson-Stops. The agent Bryony was excellent made the purchase plain sailing and responded efficiently to the few enquiries we made, whilst keeping our solicitors within the loop. We would highly recommend JS to anyone reading thisPositiveResponsiveness, Quality, Professionalism, Value

Keith · 21 June 2022

5/5

Trustpilot

Thank you!

Anthony Inskip and his team were absolutely fantastic - really helpful throughout the whole process and so professional to deal with.

Tessa · 11 February 2021

Agent replied · 13 June 2024

Dear Tessa, thanks for your review, highlighting the helpfulness and professionalism of our Woburn team. Best wishes from all the staff at Jackson-Stops.

5/5

Trustpilot

Fantastic job, thank you

Of all the estate agents we saw, it was clear that Lottie and Ed had the best knowledge of the Newmarket market and we felt in extremely safe hands following their considered and sensible advice. Lottie subsequently did a fantastic job managing the sale and orchestrated competitive bids which led to a great price.

George · 7 March 2023

Agent replied · 13 June 2024

Dear George, thank you for leaving a review of your experience with Lottie and Ed in our Newmarket branch, and we're delighted to hear that about the service you received. With best wishes from all of us at Jackson-Stops.

5/5

Google

Henry (lettings) is an outstanding agent and provided best of class service. The whole experience from beginning to end was articulately managed in a seamless manner. I would highly recommend Jackson-Stops for the ultimate best and trustworthy letting experience.

Zofia · 22 March 2024

Agent replied · 20 June 2024

Dear Zofia, Thank you for your lovely words for Henry and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

Jackson Stops

Jackson Stops, very polite and helpful from the start. From the beginning of our journey to buy our new home they have been easy to contact and always return calls.We found they were also helpful when it came to the paperwork side of the purchase and gave advice throughout. I would recommend them to anyone wishing to purchase a property.

Jules · 11 July 2022

Agent replied · 13 June 2024

Hi Jules. Thank you so much for sharing your experience with Jackson-Stops, and we're pleased that it was such a positive one. Best wishes from us all at Jackson-Stops.

5/5

Google

Will was helpful with my property search, very knowledgeable and respectful. Even though we didn’t rent in Pimlico, he helped me get in touch with other offices in areas I was after which was a great help. He really went over and beyond!PositiveResponsiveness, Quality

Benjamin · 21 June 2022

5/5

Google

Sam contacted me and organized the viewing at a time that worked the best for me - kept me posted at every step and contacted me to seek the feedback. His communication skills are spot and I would highly recommend him and his services - thanks

ABHI · 9 April 2025

5/5

Trustpilot

Superb!

We used Lottie & Ed from the Newmarket branch after a recommendation from a friend. So glad we did, Lottie & Ed & the whole of the team were superb & made our house move so less stressful than it could have been.In particular we appreciated their patience, guidance & honesty. Thoroughly recommended!

Nathan · 3 March 2023

Agent replied · 13 June 2024

Dear Nathan, we are pleased to hear that the service you received from Lottie and Ed at Jackson-Stops Newmarket was patient and that you felt guided, and we're delighted that you took the time to leave a review and that you would recommend our services. Best wishes from all of us at Jackson-Stops.

5/5

Google

Will Dodds was fantastic in helping us find a flat and make a successful offer. He was very responsive, keen to help us negotiate with the landlord for the best offer to suit our needs and ultimately made the whole process quick and stress free. Great service, would recommend.PositiveResponsiveness, Professionalism

Chloe · 21 June 2021

5/5

Google

A really personal service. Our estate agent, Harriet was extremely helpful and responsive and really cared about helping us find the place that best suited us.

Maria · 22 June 2018

Agent replied · 20 June 2024

Thank you Maria for your kind review, it was lovely to meet you and your friends. We always work to find the perfect home for people we assist and wish you all the very best for the future. Kind regards, Harriet

5/5

Trustpilot

Jackson Stops sold my house.

The team at Jackson Stops are extremely professional, responsive and proactive. Throughout the process of selling my house they provided excellent advice and support. A joined up approach of high quality marketing and skillfully hosted viewings resulted in the successful sale of my house within 4 days of marketing the house. I was very impressed with the after sales service to ensure exchange and completion went smoothly

Gary · 9 March 2021

Agent replied · 13 June 2024

Dear Gary, thank you for highlighting the professional and effective service you received, from start to finish. Best wishes from us all.

5/5

Google

I finally decided to sell our flat and by chance Jackson Stops were able to put us in touch with a buyer before the property even went to market. The sale was helped through within 11 weeks in an extremely professional and efficient manner by Harry and his Team.

Mark · 21 June 2023

Agent replied · 20 June 2024

Dear Mark, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Trustpilot

Excellent

We obtained several valuations from local estate agents before marketing our property. With their balanced approach, high quality photography and excellent marketing skills Jackson-Stops (Woburn) were the obvious choice. Our buyer was found within a week. Every transaction has its ups and downs but all staff in the office were friendly and patient and we were kept well informed throughout. We have no hesitation in recommending Jackson-Stops.

Mark · 4 March 2021

Agent replied · 13 June 2024

Dear Mark, thank you for sharing your experience of our Woburn branch, we will be sure to pass this on to the team. Best wishes from us all at Jackson-Stops.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson Stops's Google reviewsLeave Jackson Stops a review

Questions about Jackson Stops London

Has Jackson Stops won any awards?

Yes. Jackson Stops won Gold in The Trusted Agent 2026 awards.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent