Trusted Agent profile

iglu London reviews

★★★★★ Excellent

237 reviews across 1 platform

154 Hermon Hill, London, E18 1QH

iglu's London office at 154 Hermon Hill is rated 5.0 out of 5 across 237 reviews on 1 platform, including 237 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.

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5.0 / 5

237

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for iglu, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

As a first-time renter and complete novice, we were recommended to use Iglu. Adrian and Omer visited our property and gave a full run down on the processes we needed to do and how they could help, providing recommendations of trades persons that we would require for certifications. From the start to renting our property the process with Iglu has been straight forward and hassle free, I would highly recommend Iglu, especially as a new member to the Landlord community.

Andrew · 26 July 2024

Agent replied · 24 October 2024

Thank you very much Andrew for your great review, it’s been a pleasure helping you and your wife navigate through the legislative quagmire and assist you in finding a great set of tenants to look after your home. Many thanks for choosing Iglu. Adrian

5/5

Google

We wholeheartedly recommend Iglu. Adrian is highly professional, honest and reliable and goes above and beyond to find the right tenants. Nothing is too much trouble for him. We were very nervous about letting our property following some bad experiences in the past but every thing has worked out well and we feel confident and more than happy to leave the management completely in Adrian's hands while we enjoy our new life abroad.

Jan · 13 June 2018

Agent replied · 11 June 2024

Thank you for your lovely review Jan. It’s so nice to hear that you have every confidence in our ability to take care of your property.

5/5

Google

from day one adrian has been really friendly to deal with. no hassle. always been there to help. my and my fiance have been in our flat for almost 2yrs. we've only had a couple of minor issues with the flat (like in any flat or property.) adrian, omer, and the whole team have been quick to respond and to help find a solution. can't say enough good things about them.

Dan · 28 October 2024

Agent replied · 24 October 2024

Than you Dan, we really appreciate your supportive and kind words. It’s always a great pleasure in knowing our speed of response and communication helps any tenant and landlord when a maintenance issue arises. Thanks again for the 5 Stars. Adrian, Ömer and Team.

5/5

Google

I would highly recommend Iglu based on my experiences collaborating with Adrian. Even during the height of COVID quarantine, Adrian was exceptionally responsive, reliably professional, and produced high quality, well researched work for our needs. It's clear that he prizes excellent customer service and integrity for great work. I would be glad to collaborate with Iglu and Adrian again in the future - thank you!PositiveResponsiveness, Quality, Professionalism, Value

Ben · 12 June 2020

Agent replied · 11 June 2024

Hi Ben, thank you for your kind words, we always aim to provide a professional and reliable experience for all our clients. Have a great day! Thanks Iglu

5/5

Google

The Iglu team were very professional and accommodating all throughout. Omer is who we are in contact with since then. When ever we need something he is always very helpful and takes extra miles to make sure we get all the answer to our questions.

Maria · 12 June 2023

Agent replied · 11 June 2024

Dear Maria, Omer is over the moon to her you have mentioned his name. He always goes the extra mile to ensure all parties have a good experience when dealing with Iglu Lettings and Property Management. Thank you so much. Adrian & Tara

5/5

Google

I would give them ten stars. Both Adrian and Omer were very professional, straightforward with what they says, gives sound advice, has been understanding with what we saying and respond accordingly. My experience as a tenant with them was excellent and i will recommend to anyone. All the best guys!PositiveResponsiveness, Professionalism

R · 25 October 2022

Agent replied · 11 June 2024

Thank you for your great review, its nice to know we are appreciated from a tenants stand point. Landlords sometimes forget a happy tenant is usually a great tenant and its our job to ensure both Landlord, tenant and Iglu all work together to keep all parties happy.

5/5

Google

Is there a letting agent that takes care of your property from the get-go whilst maintaining regular, accurate and prompt communication? Yes, it's Iglu! I enquired with them with some scepticism having had poor service by other letting companies. No business has garnered this many 5 star reviews, surely? But once you see how they work, it doesn't take long to realise their reputation is well deserved. I had a rough start being hard-done by my previous letting agent, but Omer and Adrian have managed all the problems in their stride. True professionals! I'm so glad I found them and I look forward to being a lifelong customer.

Nick · 10 December 2023

Agent replied · 9 December 2024

Hi Nik, thank you so much for your great and detailed review. Its fantastic to hear your experience with us managing your property is far better than your previous experience. We do try and run a tight ship! Many thanks Adrian

5/5

Google

HIGHLY RECOMMENDED Adrian dealt with the routine administration of letting my flat, as well as all issues that arose, in a professional way but with a personal touch. He kept me informed throughout and answered any questions promptly, often out of normal working hours. He took whatever stress there was so that my experience was untroubled.PositiveResponsiveness, Professionalism

Janet · 25 October 2020

Agent replied · 11 June 2024

Hi Janet, appreciate the kind words, we always aim to have great communication with our clients and provide a stress- free experience, thank you for choosing us! Iglu

5/5

Google

from day one adrian has been really friendly to deal with. no hassle. always been there to help. my and my fiance have been in our flat for almost 2yrs. we've only had a couple of minor issues with the flat (like in any flat or property.) …

Dan · 16 April 2025

Agent replied · 16 April 2026

Than you Dan, we really appreciate your supportive and kind words. It’s always a great pleasure in knowing our speed of response and communication helps any tenant and landlord when a maintenance issue arises. Thanks again for the 5 Stars. Adrian, Ömer and Team.

5/5

Google

I an investor dealing with multiple letting agents. I have found Iglu to be very professional and hassle free. They do not unnecessarily charge landlords with extra costs. Adrain is very experienced, efficient and professional.

A · 12 June 2023

Agent replied · 11 June 2024

Thanks Dr. That’s very kind of you to take time to leave your fantastic review. Many thanks Amy

5/5

Google

I have had a great experience working with Adrian. As soon as he put my flat on the market for renting it was getting interest within 1 hour and was rented within a week. There was no pressure and the service was good. You can always get hold of Adrian as well, whatever time of day it is.

Rekha · 13 June 2019

Agent replied · 11 June 2024

Thank you Rekha. We do feel it’s important to be available to our customers both during, and outside of office hours.

5/5

Google

Great service and Omar is very helpful and patient.

Vithusan · 28 October 2024

Agent replied · 24 October 2024

Many thanks Vithsan, we are glad you appreciate our services and find the time to share, we are very grateful. Thank you, Ömer

5/5

Google

Is there a letting agent that takes care of your property from the get-go whilst maintaining regular, accurate and prompt communication? Yes, it's Iglu! I enquired with them with some scepticism having had poor service by other letting companies. No business has garnered this many 5 star reviews, surely? But once you see how they work, it doesn't take long to realise their reputation is well deserved. I had a rough start being hard-done by my previous letting agent, but Omer and Adrian have managed all the problems in their stride. True professionals! I'm so glad I found them and I look forward to being a lifelong customer.

Deprecated · 12 June 2023

Agent replied · 11 June 2024

Hi Nik, thank you so much for your great and detailed review. Its fantastic to hear your experience with us managing your property is far better than your previous experience. We do try and run a tight ship! Many thanks Adrian

5/5

Google

The Iglu team has been managing my property for six months now while I have been living abroad. The service has been excellent from the being of the rental (which is a very stressful time when moving overseas) to the present. I haven't had to worry about anything but also know that they are very quick to answer any questions if needed. I would highly recommend them, (which I already have) to any future customers looking to rent out their property.

Mark · 12 June 2023

Agent replied · 11 June 2024

Thanks Mark for your detailed review. It's great to hear we took the sting out of the stress of moving to a different country! I cannot begin to imagine how that must have felt. You are in good hands as you know, and your tenants are looking after your property impeccably. Its lovely to know we are helping you to relax and enjoy your time overseas. Thanks again for the kind words, Omer, Tara, Amy and Adrian

5/5

Google

We have rented our property through Adrian at Iglu for the last 3 years. He found the right tenant for us who has stayed in the property ever since. I found them to be very professional and always happy to help and give their expert advice on issues surrounding the property. There has never been issues with the rent. He communicates effectively through WhatsApp and emails and always send invoices for any work and financial statements on time. I have had no issues with Iglu properties since asking them to manage my property and will highly recommend them.

Sami · 12 June 2023

Agent replied · 24 October 2024

Thanks Sami, your a star for giving us 5 stars and your tenant is still as good now as she was when she first started the tenancy. Cheers Adrian

5/5

Google

Iglu estate agents have been so helpful from the very start! Adrian has been fantastic and kept me up to date with everything!! The best estate agents I have been with! 5 star rating and most definitely recommend thankyou!PositiveResponsiveness, Quality, Professionalism, Value

Louise · 12 June 2022

Agent replied · 11 June 2024

Hi Louise, Thank you for taking time out to give us a review, we hope you enjoy your new home! Iglu

5/5

Google

They are highly professional and courteous. I paid a holding deposit to view a property, but as it did not meet my requirements, they refunded the deposit immediately. I was impressed by their professionalism.

Ratul · 22 July 2025

Agent replied · 25 August 2025

Thank you so much Ratul, we feel ethics are extremely important and if things change that are out of someone’s control, then it’s only fair to refund in full and move on. Adrian

5/5

Google

Very professional... Adrian and Omar were so nice and professional i really liked there work.. they helped me so much in every step highly highly recommended i am really happy for there work thanks alot both of you..PositiveResponsiveness, Quality, Professionalism, Value

Aysel · 12 June 2022

Agent replied · 11 June 2024

Hi Salma, Thank you for your lovely review, your kind words mean a lot to us and we hope you and your family enjoy your new home. Iglu

5/5

Google

It has been an absolute pleasure working with Adrian and his team. The service provided by Iglu is truly excellent for a number of reasons. They are professional, timely, polite and helpful in the property industry these traits are vital. I would recommend anyone to use Iglu’s services in the future.

MWT · 12 June 2020

Agent replied · 11 June 2024

Thank you for your great review, we always try to provide the very best service possible, your kind words mean a lot. Tara.

5/5

Google

I recently had the pleasure of working with Adrian and Omer during my property search, and I cannot recommend them enough. After paying a holding deposit, I unexpectedly had to pull out from the agreement. Typically, agents do not refund …

Tashana · 16 April 2025

Agent replied · 24 October 2024

Hi Tashana, thank you for you’re kind words. We were able to use common sense and empathy here as the timing between deposit and withdrawal was a matter of hours, so we hand not started any third party references and not lost any other interest in the property. Good luck and thanks again for the 5 Star Review. Adrian

5/5

Google

Iglu estate agents have been so helpful from the very start! Adrian and Omar has been fantastic and kept me up to date with everything! Highly highly recommended.. so professional and amazinh in there work thanks alot..PositiveResponsiveness, Quality, Professionalism, Value

Abbas · 12 June 2022

Agent replied · 11 June 2024

Hi Abbas, Thank you for taking time out to write this review, we really do appreciate it, we hope you enjoy your new home. Iglu

5/5

Google

I had such an amazing experience with Iglu. The pictures of the property were stunning and the property looked the same as the pictures. Thank you so much for everything. Also the agent Adrian Mitchell was always there and he did everything he could to help me.PositiveResponsiveness, Quality, Professionalism, Value

Florentina · 12 June 2020

Agent replied · 11 June 2024

Hi Florentina, thank you for the positive response, glad to know we were able to provide you with a lovely home. Iglu

5/5

Google

Very professional, transparent and responsive - Highly recommended. A thorough and a seasoned professional in the industry, Adrian was courteous, accommodative and high on integrity in my dealings. I will certainly use the services of Iglu property in the future.PositiveResponsiveness, Quality, Professionalism, Value

Nitin · 25 October 2021

Agent replied · 11 June 2024

Hi Nitin, Thank you for taking time out to write us a review. We are glad to know you are happy with the services that we provide. Iglu

5/5

Google

As a very anxious and demanding person, I was extremely impressed how Adrian and Omer assisted me through the whole process of renting. They could not be more helpful answering all of my numerous questions. I highly recommend them.

Linda · 16 April 2025

Agent replied · 24 October 2024

Hiya Linda, thank you for your 5 Star review, it’s been a pleasure assisting you and actually refreshing to have a landlord that’s very astute and attention to detail is paramount, it keeps us on the ball, presents the bar high and ensures … More

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read iglu's Google reviews

Questions about iglu London

How many reviews does iglu London have?

iglu's London office has 237 reviews across 1 platform: 237 on Google.

What is iglu London's rating?

iglu London is rated 5.0 out of 5 across all 237 reviews, and 5.0 out of 5 on Google from 237 reviews.

Has iglu won any awards?

Yes. In The Trusted Agent 2026 awards: iglu, London won Gold.

Where is iglu's London office?

iglu London, 154 Hermon Hill, London, E18 1QH.

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