Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe chose Brokenhurst to sell our home after a really impressive sales pitch from Clare. Our concerns as first time sellers were made clear to Clare on her visit and we told her communication was the main reason for our decision to use their company. Our house sold within a week and our case was passed onto Jo, our move manager. We heard from her twice once when our house sold and then the day before exchange, and only then because our buyer informed her of the completion date. We feel really let down, the reason we chose Brokenhurst, communication, was the worst part of their service.
Simon · 31 August 2021
★★★★★ 5/5
GoogleMy representative Paula from the Andover branch is a real “trooper.” I have always found her to be very warm and understanding. It is a compliment
to your organisation to have a rep who listens. I have never found Paula the kind of person to fob you off. She follows up in a reasonable amount of time with any issues that have been discussed during her inspections. All in all you have a wonderful employee who is a credit to your company.
Sandra · 31 August 2021
★★★★★ 5/5
GoogleWe rented through Brockenhurst for just over 2 years. At first the service wasn't great with the original lettings team, but then I was put in contact with Paula Holewell. She was brilliant, a very lovely, kind and gentle person who is an asset to the Brockenhurst team. If it wasn't for Paula we probably wouldn't have stayed with Brockenhurst past 6 months. She listened and cared, and got all the issues sorted with the property. It was a joy to see her for inspection every 6 months. When we had our baby she often phoned us to check in on us and to see how the little one was. She's even been in contact since we moved out a few months ago. Thank you again Paula for all the hardwork, you were a star for us! I hope Brockenhurst reward you for all you do
Connor · 31 August 2021
★★★★★ 5/5
GoogleAbsolutely the best experience that anyone could have buying or selling.
Nigel · 7 September 2024
Agent replied · 7 September 2026
Thank you for such a kind review, very glad you feel that we deserve such high praise
★★★★★ 5/5
GoogleI have recently rented a property with Brockenhurst, and Hannah and the team were professional and friendly throughout. A smooth, simple process, I couldn't be happier with how it was handled.
Tony · 31 August 2021
★★★★★ 4/5
GoogleI had a viewing on a house to rent with 1 employee who was polite and informative.
I then met with another employe at another house, who was fantastic. Very enthusiastic, informative, chatty, happy and couldn't be more helpful. I put a deposit on the rental, and the process was very easy. She explained every step of the way with great communication back in for keeping me in the loop.
Was a pleasure to have an easy transaction into finding and renting our new home! Thank you 'Brockenhurst Ludgershal'. I highly reccomend
Stacey · 31 August 2020
★★★★★ 5/5
GoogleExcellent service throughout, always timely with responses and always willing to help and offer advice. Jo Leigh was brilliant through the whole process. Would definately recommend.
Alan · 31 August 2021
★★★★★ 5/5
GoogleExcellent service, friendly knowledgeable staff from start to finish
Victor · 7 September 2025
★★★★★ 5/5
GoogleVery quick and easy booking house viewings and great assistance when coming to book a flat. Thanks very much Zintle for all your help!
Niall · 16 March 2025
★★★★★ 5/5
GoogleFantastic letting agent, helped me and my friends find a property really easy and have supported us throughout the year very promptly when concerns came up. Treat students much better than other estate agents used in the past.
Joseph · 16 March 2022
Agent replied · 16 March 2026
Thank you Joseph, we're so glad you had a positive experience with us. We pride ourselves on excellent customer care!
★★★★★ 4/5
GoogleReally friendly and helpful staff, thank you!
Sarah · 7 September 2025
★★★★★ 5/5
GoogleHannah was an attentive, helpful agent and has greatly helped me with a couple of moves. I can't recommend Brockenhurst highly enough.
P · 31 August 2021
★★★★★ 1/5
GoogleYou lot are a two faced lying hipper critics and arrogant don't listen to what people has to say and don't reply to any phone calls or emails and you are a right con artist how much a rent is charged for a property
Kathy · 31 August 2019
Agent replied · 31 August 2026
Hello Kathy,
As you're not a client of ours, please could you call me on (01256) 892222 as I believe that you have mistakenly placed this review thinking we are a company with the same name as ourselves. If it’s a genuine review, then I’ll happily discuss it with you, but I sincerely believe that this was meant for a different company. Negative reviews can be very harmful to small companies like ourselves so I would be particularly grateful if you would take a moment to call me. Thank you, David Griffiths
★★★★★ 5/5
GoogleHybr made the process of finding and securing my third year student housing a whole lot easier, they were always fast to reply and very helpful with any questions i asked. Jay in particular was a great helping hand !
Robyn · 18 April 2024
★★★★★ 5/5
GoogleI had an amazing experience as an Intern at Hybr over the summer. My input as a student was really sought after, everyone was so friendly and dedicated to helping students!!!
Jude · 15 September 2024
★★★★★ 5/5
GoogleThank you Paula for getting to required works done on the rental property so promptly and keeping me in the loop at all times.
David · 31 August 2020
★★★★★ 5/5
GoogleHybr have given me such an amazing experience student renting and I would recommend the platform to everyone!!
Katherine · 16 March 2025
★★★★★ 4/5
GoogleMade it easy for us to get in contact with manager of a flat and secure a viewing
Sam · 11 March 2025
★★★★★ 5/5
Googleexcellent customer service always happy to go "the extra mile " ! thank you Paula for all your help.
Neal · 31 August 2021
★★★★★ 5/5
GoogleWould highly recommend, especially to any students. It made finding accomodation alot easier. Customer service was great and they made sure to make themselves available to answer any questions.
Jamie · 15 September 2024
★★★★★ 5/5
GoogleVery professional, We managed to get a rental property very quickly. Brockenhurst were very responsive and knowledgeable.
Nikki · 31 August 2021
★★★★★ 1/5
GoogleThe amount of issues I’ve had I would be here all night! If I could give no stars I would. The worst experience I’ve ever had to deal with!
Corrine · 31 August 2024
★★★★★ 5/5
GoogleThe second time in 2 years I have bought and sold via Karen, Claire and the staff in Ludgershall branch.
Amazingly quick, professional and friendly service... even if you are the customer who flips between selling and renting like I did... Apparently buying and selling houses is a very stressful period.... Not if you use Brockenhurst, thank you once again for your work A+, (ps would give 10 stars if I could)
Andrew · 31 August 2019
★★★★★ 4/5
GoogleThey helped me secure my accomodation for university. Very friendly, clear and quick to respond.
William · 16 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
