Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNobody responded to my phone call, they responded to my emails without actually reading them, online forms too rigid and no way to get responses to my questions. Clunky and difficult.
Blah · 18 June 2025
Agent replied · 18 June 2025
Hi there, this is hugely upsetting for us. We are really sorry you felt the experience has been clunky, we are committed to building a solution that makes renting easy and enjoyable for renters. We’d love the opportunity to make things right. Please reach out to us directly on WhatsApp at +44 7863 186140, and we'll make sure you get the support you need.
★★★★★ 5/5
GoogleHaving being previously despondent with a previous estate agent on the selling of our house, I changed agent to Brockenhurst. From the onset they were highly professional; clearly motivated and focussed in selling our house. They were frank and honest concerning the realistic selling price set against the housing market trend - this was helpful in getting the house sold after a few months. Selling the house has been a team effort but in particularly the service provided by Karen and Clare has been of the highest quality and commitment.
Photo · 31 August 2019
★★★★★ 5/5
GoogleThe lettings team provide a very professional and efficient service. They are always willing to help us with the challenges of being a landlord!
Kathryn · 31 August 2025
Agent replied · 31 August 2026
Thanks so much for your kind words. We're glad to hear the team has been helpful and efficient, we're always here to support you with the challenges of being a landlord!
★★★★★ 5/5
GoogleBrilliant service, very attentive, professional and most importantly patient (with us small portfolio landlords:). )
Can’t recommend enough!
Ps - Go lettings
Adrian · 31 August 2025
Agent replied · 31 August 2026
Thank you so much for your lovely review! We're really pleased to hear you found our service attentive, professional, and patient, it’s always a pleasure supporting landlords, no matter the size of the portfolio. 😊
We truly appreciate your recommendation and look forward to continuing to work with you.
All the best,
The Brockenhurst Lettings Team
★★★★★ 1/5
GoogleOne of the worst experiences I have had. Incompetence doesn’t cover it. As someone who demands reliability and integrity I would not use this company. They are poor at communicating and when direct emails are sent they are ignored. If you are a seller I would choose another company as they will more than likely lose you clients. As a buyer I would go direct to the owner of the property and make an off the cards offer and cut them out.
Richard · 31 August 2024
★★★★★ 5/5
GooglePaula visits regularly as part of the Brockenhurst inspection/review of rented property. She gave me a months notice of the visit, called to confirm the day beforehand and arrived on time to the minute. Paula was very professional, friendly and polite. The inspection progressed without any problems, Paula taking photos where necessary.
Paula acknowledged the visit in writing later that day.
John · 31 August 2022
★★★★★ 5/5
GoogleImmediately, Claire and Karen put us at ease and made us feel confident about selling our home. They were both instrumental in the process and helped us sell our property within a matter of weeks. We received an offer for the full asking price and could not be happier. I would definitely recommend Brockenhurst to anyone wanting to buy or sell in the area, thank you so much, we are so glad we chose you!
Sophy · 31 August 2019
★★★★★ 5/5
GoogleGiuseppina has been absolutely fantastic in finding a suitable tenant service. She was very efficient throughout the process.
Thank you Hybr and Giuseppina.
Ash · 16 March 2023
Agent replied · 15 October 2024
Hi Ash, thank you for your kind words! Giuseppina is amazing :) It means the world to the whole team to hear you had a great experience with us.
★★★★★ 5/5
GoogleI have just rented a property in Whitchurch via Brockenhurst, and I dealt with Hannah the whole way through. Unbelievably competent and efficient, everything was completed on time and with great communication. Really can’t overstate just how easy the whole process has been, a real relief and Hannah helped reduce the stress of renting a new place hugely. Exceptional service, and I don’t say that lightly!
Alex · 31 August 2021
★★★★★ 1/5
GoogleThis agency is unprofessional!! J exchanged a few emails with them and they promjsed me that the landlord will get back to me. After a few days I ringed them again and they told me rudely that I’m not the only student looking for accommodation and that they are busy. I don’t think it’s that difficult to set up an automatic reply saying that the property has become unavailable.
K · 18 March 2023
Agent replied · 15 October 2024
Hi Klara, our founder and CEO will reach out to you to better understand what went wrong. We're so sorry to hear you had a negative experience with us. We have an automated email sent out to all students when a property is no longer available but we're very sorry that the landlord didn't get back to you in time. We would love to help you rent another property, we have lots of other great rooms and landlords that would love to rent to you. Please email us back at hello@hybr.co.uk. We're always here to help :)
★★★★★ 5/5
GoogleThey have been very helpful after I expressed my difficulty in reaching out to them, found out it was only a miscommunication problem.
Mag · 21 June 2025
Agent replied · 12 June 2025
Hi Mag, thank you so much for your understanding, we really appreciate it!
★★★★★ 5/5
GoogleJay was wonderful! He kept checking up on how the process was going and spoke with me on the phone several times to answer all my questions. He definitely made the process easier.
Cat · 17 June 2024
★★★★★ 5/5
GoogleJay was wonderful! He kept checking up on how the process was going and spoke with me on the phone several times to answer all my questions. He definitely made the process easier.
Clem · 17 June 2024
★★★★★ 5/5
GoogleI went with Hybr to rent with for many reasons including; allowing students, which many place do not. There is also a study area offered at Anchorage.
Maria · 16 August 2024
★★★★★ 1/5
GoogleI love the goal of helping students but wish they were more responsive. Have tried calling, emailing, the chat service etc
Edit in March
They need to have an option to filter out "coming soon" properties from the website. Because truthfully they're not coming soon. Been on the waiting list for such properties since December and only one ever actually became available and it was apparently fully booked on viewings the same day. When I emailed I was told there was no guarantee the properties would actually become available at all. So they just have a bunch of unavailable properties cluttering the website
Holly · 18 April 2024
★★★★★ 5/5
GoogleWhat can I say? The hard work and tenacity of Clare and her team were second to none. Through a protracted and challenging chain they were supportive, they chased down solicitors and other estate agents to provide regular updates. Clare is thoroughly professional, honest and knowledgeable. I would recommend Brockenhurst in Ludgershall to any prospective property buyer or seller, they were a pleasure to work with.
Helen · 31 August 2019
★★★★★ 5/5
GoogleWas shown around a flat yesterday by Emma Smith and she was amazing! Great tour and all questions asked were answered. Thank you Emma!
Chloe · 31 August 2021
Agent replied · 31 August 2026
Hi Chloe, thank you for leaving such a lonely review for Emma. I’ve passed your comments on to Emma and her colleagues. Regards, David
★★★★★ 5/5
GoogleBig thank you to Amy and Kerri for helping buy our first home. Amy showed me round on the initial viewing of the property and was friendly, professional and knowledgeable about the property and the surrounding area
Helen · 31 August 2023
★★★★★ 5/5
GoogleHonestly Hybr have been fantastic, the process of finding a suitable student house and sorting out issues was very easy. We talked on WhatsApp rather than email which was much quicker & they were able to get a quicker response from potential estate agents/ landlords. Made my life much easier.
I’d send a quick text and they’d sort everything out for me, I highly recommend them.
Omar · 16 August 2024
★★★★★ 1/5
GoogleWorst letting agency I have ever dealt with! Not even located in your area (in my case Bristol) they are all based in London and are no help. Will not be using again and will be advising other Landlords against these agents.
Alice · 16 March 2024
Agent replied · 15 October 2024
Hi Alice,
We’re sorry to hear that you had a negative experience with Hybr, and we would like to address your concerns as soon as possible.
Unfortunately, we were unable to find your details in our system, which makes it difficult for us to investigate the issue.
We would greatly appreciate it if you could contact us directly at hello@hybr.co.uk / 0203 966 4594 to discuss the matter in more detail.
At Hybr, we take all feedback seriously and strive to provide the best possible customer experience.
We appreciate your time and hope to hear from you soon.
★★★★★ 1/5
GoogleAvoid this estate agent at all costs. This has been one of the worst experiences we have ever had with any supposed “professional” company. The lack of integrity and transparency from the agents is truly unbelievable. We asked to end the contract based on a catalogue of errors and failures by Brockenhurst, they said that they would only release us from the contract if we dropped our formal complaint and sent to them in writing that we would not leave any negative reviews. Both of which are fully within our rights to do, but shows they only care about their own image and not the impact and poor service they have on their customers.
Nikki · 31 August 2023
★★★★★ 5/5
GoogleThese people are simply amazing. Each individual contributes to a very organised and efficient team. Hannah in rentals (has really been tested), she has shown nothing but strength, patience and professionalism. Clare- has put us in an absolute amazing position with selling our house, she is simply fab. I will always recommend these guys, not just their renting and buying knowledge and expertise. But the friendly and professional manor each of them have is second to none. So a huge huge thank you "again" from me guys xx
Narell · 31 August 2023
★★★★★ 5/5
GoogleHarry was so helpful and communicative when I was desperately looking for a flat. He made the whole process so easy!! Thank you.
Melisa · 16 March 2024
★★★★★ 5/5
GoogleHybr team is indeed very helpful in finding the right accommodation. Special Thanks to Giuseppina for the extended efforts to follow up with the property owner and carrying out the process smoothly. Thank you so much
Neeru · 16 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
