Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNothing but positive things to say about my experience with Brockenhurst. The sale of my flat was handled with professionalism and real efficiency. James and Anji were both fantastic and communicated with me throughout the process. Would recommend to anyone!
Emma · 31 August 2024
Agent replied · 31 August 2026
Thank you so much for taking the time to leave a review for Brockenhurst Estate Agents. We are thrilled to hear that you had a positive experience with our team during the sale of your flat.
It's always our goal to provide our clients with the highest level of professionalism and efficiency, and we're glad to hear that James and Anji were able to deliver that for you. We pride ourselves on strong communication throughout the entire process, and we're happy to hear that this was reflected in your experience.
Thank you for recommending us to others. We truly appreciate your support and trust in our services.
★★★★★ 1/5
GoogleDon’t use hyrbr!!!
The agents we spoke to were always really nice and apologetic but the organisation of the agency itself was awful and our living conditions were severely effected by this - when we moved in the house hadn’t been cleaned at all and the rooms had previous tenants possessions that we had to sort though (including passports, rubbish, clothes, dishes etc.) regardless of them saying it’d been looked through by a man who laughed and said ‘good luck’ to my housemate when handing over the keys. We also were unable to use one of the rooms in the house (for 2 months) that was completely filled with old mattresses, broken bed frames, broken bits of wood - as no matter how many times we contacted hybr to come and clear the rubbish they kept pushing back the dates to do so while refusing our ask for a rent reduction (we were paying almost £700 a month for this under kept and unsafe property!!) due to the state of the house when moving in and the loss of the room. We also had severe leak and mould issues in two of the rooms and there was little to no communication in terms of when (or if!) work would take place and when we woke up to scaffolding outside of our bedroom windows (with no curtains because they were broken!) it was a surprise to us all. They also mistakingly didn’t collect three of our rents for one month (because one of our housemates paid in advance for 3 months - which they had been told prior) regardless of us saying multiple times that this was a mistake they repeatedly said it wasn’t and that we had all covered our rent so no payment was possible - only for, when the landlord replaced hybr for SU lettings, them to spam call me asking for £1,836 immediately - admitting it had actually been their mistake all along while simultaneously harassing us for the payment the same day.
When SU lettings took over the property they said themselves that the state of the house when we moved in wasn’t acceptable and that alone meant we were guaranteed a return of our full deposits regardless of what it was like after we left due to the seriousness of the issues - since then we’ve had numerous works done to the property that were deemed unacceptable and unsafe by the new letting agents, that Hybr had played down or pushed aside.
Overall, there were countless incidents like this that won’t fit in this review - but i would say that while the agents themselves (especially Giuseppina) were always lovely to speak to and as helpful as they could be - the company as a whole does not care about the living conditions of its tenants and unless there is little to no other choice will continue to ignore any issues as long as possible - i have lived in multiple student houses with different agencies and have never been treated with such a lack of respect or made to live in such disgusting conditions while paying extortive rent prices.
Madison · 21 March 2024
★★★★★ 5/5
GoogleHybr is a great platform to find rental accommodation for students. They were incredibly helpful, especially when it came to chasing landlords for viewings. Their communication was always direct, and they made the entire process much smoother and less stressful. I would recommend Hybr to anyone searching for an intuitive way to find a residence to rent!
Trust · 22 August 2025
Agent replied · 11 March 2026
Thank you Trust! Too kind <3
★★★★★ 5/5
GoogleWe are delighted we chose the team at Stonegates to sell our parents' home and recommend them highly. From the first meeting, it was evident that James not only had extensive knowledge of the Hitchin property market, but that he understood the individual needs of his clients.
Anne led on the viewings to the property and she understood that we were selling more than bricks and mortar. She met us to understand the history of our parents' home and its unique features. She brought a positive energy, and wish to share the story of the house and locality, to each viewing.
James, Anne and Keith communicated with us throughout the process and we appreciated the regular feedback after viewings. When needed their advice was clear, helpful and always right, and nothing felt like too much trouble.
The team provided a professional and knowledgeable service, with a warmth and understanding, that helped us enormously.
Kathy · 7 November 2025
★★★★★ 5/5
GoogleI looked at a number of agents when deciding who to use to sell my house recently and am really pleased I chose Stonegate’s. The staff were extremely knowledgeable, helpful and friendly. Many thanks to the lovely Keith and Anne for helping make the process so smooth!
Mary · 7 October 2025
Agent replied · 7 September 2026
Dear Alicia, Thank you immensely for your glowing review and five-star rating. It's truly rewarding to hear that Anne and Keith provided you with a stress-free and smooth experience. Your recommendation means the world to us. We are always here to assist with any future property needs
★★★★★ 1/5
GoogleWorst company, never answer the phone, don’t answer emails, don’t answer WhatsApp, I have tried to get in contact for weeks and no one has responded, tried to rent a property heard nothing, tried to set up a viewing heard nothing, wouldn’t bother trying to buy or rent with this company.
Ella · 8 August 2025
Agent replied · 9 August 2025
Hi Ella, what’s your phone number? We will give you a call today and investigate immediately. We’re so sorry you’ve had this experience, this is not how we treat our students. Please let us help, and turn this around.
★★★★★ 1/5
GoogleEchoing the reviews of people before me It is virtually impossible to get hold of this company. They do not answer emails, phone calls, WhatsApp. I would not bother listing your property with them.
Rhea · 8 January 2026
Agent replied · 17 January 2026
Thank you for your feedback, and I'm really sorry for the frustration you experienced trying to reach us. I completely understand how disappointing that must have been.
The property you enquired about had already been let, but the agent hadn't updated the listing yet. We've addressed this with them directly. That said, we should have communicated with you much sooner, that's on us.
I'm glad our team has now been in touch to share other available properties and help with your search. We're taking your feedback seriously and working with our agents to make sure this doesn't happen again.
If there's anything else we can do to help, please do let us know.
Thanks again for giving us the chance to make this right.
Best,
Idnaan
★★★★★ 5/5
GoogleI wanted to applaud the level of efforts, professionalism and friendliness that Lou, our estate agent, displayed. She is a credit to Brockenhurst and has left an impeccable impression.
I really recommend this agency for first time tenants
Melissa · 30 September 2025
Agent replied · 31 August 2026
Thank you so much for your kind words! We’re delighted to hear that Lou made such a positive impression and supported you so well as a first-time tenant. She’ll be thrilled to see your feedback. Wishing you all the best in your new home!
★★★★★ 1/5
GoogleWe put an offer on a property, Brockenhurst didn't explain any issues with the seller, and we explained we were ready to move ASAP. We had a 2nd viewing at the property, to be told by the vendor they were in no hurry and kept their previous buyer waiting 9 months before the buyer pulled out after being kept waiting. This obviously sent alarm bells ringing with us, we didn't want our chain to fail because of us and loose the buyer for our house. We asked Brockenhurst if we could view other properties with them and they refused as we had pug in an offer on a property. We explained the situation with the house we put an offer in, but they were not interested, which meant we lost out on other properties. The vendor never replied to anything from our solicitor and wasn't a serious seller. Needless to say after 3 months and considerable expense to us and money we would never get back, we pulled out as it was not a serious house sale. Brockenhurst even confirmed the vendor hadn't been looking at other properties, Which Brockenhurst were aware of. Brockenhurst never responded to any queries and never explained the situation before taking our offer. The house is still on their website, over a year after our offer. Feel sorry for the 3rd person who had put in an offer and being messed about by Brockenhurst and vendor.
Lilly · 31 August 2022
★★★★★ 1/5
GoogleThe responses are too slow from the stage of booking the viewing, It has been 5 days since I have been trying to reach out but still I have no viewing booked
The person responding on Whatsapp take a day to reply to your text and would disappear again.
Very frustrating service.
17ID102.dhruvanshi · 30 January 2026
★★★★★ 5/5
GoogleI have to say a big thank you to Hannah and her team for all the help and advice she gave me when I enquired about letting my property. She was able to recommend companies for all my requirements and arranged for them to carry out work.
The property was let immediately the photos appeared on the web site and all the necessary checks were dealt with promptly so the tennant could move in.
Dan
Daniel · 31 August 2022
★★★★★ 5/5
GoogleI found the help offered to book and view an apartment so easy to do. Jay was efficient and managed to get me a viewing that day! I know if I have any queries, I can email or message through WhatsApp and get a reply quickly. Best company I’ve found yet!
Jess · 18 May 2024
★★★★★ 5/5
GoogleI found the help offered to book and view an apartment so easy to do. Jay was efficient and managed to get me a viewing that day! I know if I have any queries, I can email or message through WhatsApp and get a reply quickly. Best company I’ve found yet!
Aria · 18 May 2024
★★★★★ 5/5
GoogleEvery 6 months I have my inspection done by Paula Holywell who always makes me feel familiar in a way that is very welcome when you are letting someone roam around your house, a lovely lady who also gets the job done completely efficiently too
Emma Smith has been a fantastic help to us when it comes to getting fixtures done at the property, she has responded through our emails quickly and with all the information I need whilst making sure any maintenance issues are being sorted as soon as possible.
Absolute · 31 August 2021
★★★★★ 5/5
GoogleBrockenhurst has been extremely helpful and attentive with setting our minds at ease at the end of our tenancy and answering all manner of questions to help us through the journey.
James Griffiths from the Ludgershall branch we have to say is cracking at his job and should be given some sort of award for putting up with us and the bombardment of emails we have sent him over the last few months. He has been very patient and given us the right information we needed to make the situation we were in very smooth and not as stressful as it could have been.
Fi · 31 August 2021
★★★★★ 5/5
GoogleFrom my initial inquiry, I really want to emphasise my gratitude for the effort and generosity to the team at Brockenhurst, especially Donna, who I want to give a special shout out. Very friendly and helpful in her approach and made me feel at ease at these stressful times. A true pleasure.
Brockenhurst lettings not only have some of the best properties but they are some of the nicest in the industry. Thanks to Hannah for helping me acquire the place I wanted. A place I can call home. Keep up the good work guys👍🎉
Lanzio · 31 August 2021
★★★★★ 5/5
GoogleI’ve always been skeptical about using lead generators in the lettings industry, so when the decision was made for our company, Loc8me, to work with HYBR, I had my reservations. However, I can genuinely say that HYBR has been a breath of fresh air to work with.
The quality of leads they provide has been fantastic, resulting in multiple lets for us. Their vetting process is second to none, every lead we receive is a fully eligible applicant, complete with a guarantor that meets our requirements. This level of precision has made the process seamless and highly effective.
If you’re considering using a lead generation service, I would strongly urge you to give HYBR a try. I can confidently say you won’t regret it. They have exceeded my expectations, and I couldn’t recommend them enough.
Ashley · 12 February 2025
★★★★★ 5/5
GoogleWe have used Brockenhurst for years and have always found the members of staff friendly and efficient. I would highly recommend them and all the serviced they offer.
Sophia · 31 August 2025
Agent replied · 31 August 2026
Thank you for your continued support and loyalty over the years. It really means a lot to us. We're so pleased to hear that you've consistently found our team friendly and efficient, and we truly appreciate your recommendation. We're always here whenever you need us!
★★★★★ 1/5
GoogleI have had an extremely disappointing experience with Stonegates and would not recommend their services.
Their communication was poor, with emails and calls frequently going unanswered. …
Alison · 7 September 2025
Agent replied · 7 September 2026
We are very sorry to hear that you feel that the service you have recieved has not been to the usual high standards we would expect. As we have no tenant with the name of Alison, perhaps you could let me have your full name and I would be delighted to have a look into this case for you.
★★★★★ 5/5
Googlefriendly and efficient staff. CEO Hannah is great! Great website to use
Ruby · 27 August 2025
★★★★★ 5/5
GoogleI’ve always been skeptical about using lead generators in the lettings industry, so when the decision was made for our company, Loc8me, to work with HYBR, I had my reservations. However, I can genuinely say that HYBR has been a breath of … More
Ashley · 18 February 2025
Agent replied · 12 April 2025
Thank you so much Ashley, this means the world to us!
★★★★★ 5/5
GoogleEmma Horne was an absolute champion in my letting process. She knew how much I loved the property and worked tirelessly to ensure I got it and it fitted around the dates of my previous rental. I couldn't have asked for a higher level of service in the whole experience and she really did make it all a very smooth process with a very happy ending and us enjoying our new property very much. Thank you Emma - you are a star!
Brian · 31 August 2020
★★★★★ 5/5
GoogleI had the most positive experience with this real estate agency so far, from the beginning of renting the property until moved in. Samantha Roper (property administrator), has been very supportive, helpful and attentive to our needs, ensuring that any issues we have now living at the property are resolved quickly.
I highly recommend it!
Joao · 31 August 2024
Agent replied · 31 August 2026
Dear Joao,
Thank you for taking the time to leave us a review and for giving us a 5-star rating. We are thrilled to hear that you had a positive experience with our agency, from the start of renting the property until moving in.
We are also pleased to hear that our property administrator, Samantha Roper, provided you with excellent support and assistance throughout the process. We strive to ensure that all our clients' needs are met and it's great to know that Samantha was able to resolve any issues you may have had quickly.
We truly appreciate your recommendation and we look forward to continuing to provide you with exceptional service in the future.
★★★★★ 1/5
GoogleNo answer on phone, email or Whatsapp, you are FRAUDULENTLY advertising my clients properties please contact me URGENTLY to resolve.
Sarah · 4 November 2025
Agent replied · 5 November 2025
Hi Sarah, this is a claim we take very seriously. We have not received any missed emails from you and we've reviewed our Whatsapp and can't find anything under your name. Please email us at hello@hybr.co.uk this morning and we will respond immediately.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
