Trusted Agent profile · London
★★★★★
1,231 reviews across 3 platforms
29 Denmark Hill, London, SE5 8RS
Hunters's office in London, at 29 Denmark Hill, is rated 3.6 out of 5 across 1,231 reviews on three platforms, including 621 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJust started renting from Hunters, so far the house is all good, but what was really outstanding was the agent that was assigned to us, Jesse Oteri. He helped us from the get go and supported us through the renting process, making it much lighter on us, he kept on working even while sick at home. Definitely would recommend!
Thank you Tommaso
1/5
TrustpilotWould not reccomend
We bought our house through Hunters. Would wait days for responses to emails, take multiple attempts to get them to pick up the phone and when we did get our new home we found that it was full of an absolute mountain of crap. So much for any due diligence before selling the house? Do they not check that the previous owners leave it in an acceptable state before handing it over?
5/5
GoogleThe Hunters team are amazing - I've worked with both Darren Vicary and Catherine Roberts, and found them both to be really professional but also treat you as an individual. Buying/selling a flat is a stressful process but they are so understanding and go out of their way to take the pressure off in whatever way they can. Wouldn't hesitate to use Hunters again :)
Hi Hannah, it was our pleasure to help you sell your property and I thank you for the kind review. We wish you the best in your new home. Darren ad Cathy x
1/5
TrustpilotDon't fix the leak for 8 months
They respond only to the simplest things. Whenever it becomes tiny bit more complicated - nothing is taken care of. We have a leaking pipe on the outside of our property for 8 months. We let them know about this in the first several weeks of our tenancy. Over 8 months it's been back and forth, and NOTHING about this leak has been fixed. Every time someone takes a shower, we have a shower in our conservatory. They do send the workers, true, but only when there is no rain. And these are new workers every time, who look at it, scratch their heads and do nothing.You need to chase them every day, if you want to have anything done. They don't care about you, don't care about the property. The worst experience with the estate agents in my 12 years of renting.
1/5
TrustpilotRude Agents
Rude Agents , impolite responses and not helpful at all .
1/5
TrustpilotOne of the WORST agencies you can work…
One of the worst agencies you can work with. We booked a viewing for a house, confirmed it that day, drove an hour, and nobody bothered to come. When finally reaching them, after numerous phone calls, they just said they tried to contact us for another day. We had no phone calls, no messages, nothing. The lady I talked to was stunningly rude and yelled constantly. Please STAY AWAY FROM THEM.
1/5
TrustpilotTHIS RELATES TO HUNTERS IN NORTHENDON…
THIS RELATES TO HUNTERS IN NORTHENDON M22 4FZ.I have been using Hunters for the last two years and I have to say they are shocking and that is an understatement. Do not use this company. You constantly have to chase them to do things which your paying them for and they never answer their phone. This place is run by Alan who seems to have a chip on his shoulder and under him is John who simply makes it up as he's goes along. I've just ended my agreement with them and my tenant called to say despite promises from them to refund the deposit he still hasn't been paid and could I call them I just did to help him out and was told by Alan they no longer work for me. Just being an absolute idiot with an attitude. He then hung up on me. I went their last week to get the keys back and Nick had been dealing with my account, got told by John he wasn't there and then 5 mins later he walks out of the back room. Just a couple of examples of the way Hunters operate. Stay away from them is my advice. Plenty of estate agents in this area to go to.
1/5
TrustpilotDealing with anyone is this company is…
Dealing with anyone is this company is painful,we rented a property and hunters were in charge of it,we moved out over a month ago and left the property in good condition,but they took money for deep cleaning without our consent,they took other monies for items they claimed were missing,there emails to us were rude and dismissive,she always argued with everything we said,the most unprofessional person I have ever met,they stole our money from us and now we have to take legal proceedings against themWe are still waiting on receipts from the items they claimed to have bought & the deep cleaning,the apartment didn’t need to be deep cleaned,but the greedy landlord decided to keep most of depositAbsolute disgrace of a company won’t be dealing with them again
5/5
TrustpilotHunters Dursley branch
As always Hunters at Dursley provided a fantastic service. Katrina and the team were proactive in keeping me updated with progress and responded quickly to my queries. They did a great job and I would recommend them 100%
1/5
TrustpilotWorst nightmare you could have if you…
Worst nightmare you could have if you deal with Hunters , problem with next door renting of them ... done nothing ............... will get council to sort it out or police .. brimington chesterfield ... steeping close ..................
5/5
GoogleThanks for the fab service. We'd been looking for a 4 bed rental for a while and were getting disheartened but then Hunters have sorted us with a lovely flat. Our agent was Jesse Oteri and he was super helpful and organised!
Thank you Harriet and all the best for the future!
1/5
TrustpilotCompany is a front for some very dodgy…
Company is a front for some very dodgy practices through it's association with Kirsty O'Connor, including embezzlement of local government funds and illegal evictions
5/5
GoogleJesse gave me a great experience of renting my first place in London. Was quick sending through all the paperwork and gave us good advice on how to secure the flat. Would definitely recommend to anyone looking for a place in the area.
Thank you it was a pleasure working with you and glad I could help!
5/5
GoogleThe team at Hunters were very helpful at every step of the way - they facilitated a number of visits to the property and kept lines of communication clear and straight forward between the seller and us. Much appreciated.
Thank you very much Ben, much appreciated.
5/5
GoogleHad a great experience with Shania Rule at Hunters! Very professional and conscientious, Shania had an in-depth knowledge of the properties we viewed and the surrounding area - even local planning permissions! She was always on hand to advise and answer my many questions. Highly recommend.
Thank you we really appreciate the feedback.
5/5
GoogleWe switched to Hunters from another agency to sell our flat, and they did a superb job. The Hunters team were always on the ball, kept us up to date and informed, and advised us each step of the way. Great work in a tough market.
Thank you for taking the time to leave us a review! We're thrilled to hear that you had a great experience with us and it was a pleasure working with you.
1/5
TrustpilotLazy and unprofessional, sales pitch is a lie
Our house was for sale for 4 months with Hunters Ashford in Kent, we only had 3 actual viewings, never sold it, and had drama after drama. Cancelled viewings constantly, once notified to me by EMAIL the afternoon before! We asked and were assured we'd be told when viewings were done so we could re enter the property straight away, not once was this done. Never did anything other than suggest lowering the price to help sell it - not redoing wording, changing photos or doing extra promotions etc. Problems with initial photos too. Lazy and unprofessional at best.
5/5
GoogleJesse really made the move easy, kept us updated throughout and explained all the processes very clearly to keep everything stress-free
Thank you Jonny for your kind words! We’re thrilled to hear that Jesse helped make your move as smooth and stress-free as possible. Keeping our clients informed and comfortable throughout the process is our top priority, and we're glad Jesse’s clear communication and support made a difference. Wishing you all the best in your new home, and please don’t hesitate to reach out if you need anything in the future!
5/5
GoogleDaniel Derbyshire at Hunters was brilliant - he helped me find a new home that ticked all the boxes, and was extremely friendly and helpful throughout the process. Thank you!
Thank you so much for your kind review. We are delighted to hear that Daniel Derbyshire was brilliant in helping you find a new home that met all your requirements. Daniel's friendly and helpful approach is something we value highly, and it's wonderful to know he made your experience positive. Thanks once again for your kind words, and we wish you nothing but the best in the future.
5/5
GoogleJessie was brilliantly helpful, easy to contact and would thoroughly recommend
5/5
GoogleIt was a pleasure to have Daniel, Brett and Shania as our agents. They found us a buyer within 6 weeks of having our flat on the market, kept us in the loop regularly and were generally great to deal with! Thank you 🏡 …
Thanks Becky, We are really pleased for you and it was a pleasure working with you, thanks for all your help as well.
5/5
GoogleI recently sold and bought a property through Hunters and had a great experience! Starting with the initial valuation with Brett and the sale/purchase management with Daniel. I was always kept updated with prompt replies on all queries. Would highly recommend. Thank you all :)
Thank you Abigail, it has been a pleasure working with you.
1/5
TrustpilotI'm absolutely disgusted by the way the…
I'm absolutely disgusted by the way the Yatton branch of Hunters have treated me and my family. 3 months I truly trusted the manager !! of them. she looked at my daughter saying I will make the dream for having this house comes true. 3 months lots of stress but we thought she knows what she's doing but all were just nothing. we were even selling our furniture getting ready for the new house. at the end we were being treated like rubbish for her. I never use them again.
1/5
TrustpilotAbsolutely awful service from the…
Absolutely awful service from the Rugeley branch, had a viewing cancelled, my husband had to chase for next viewing only to be told the viewings were full and basically tough luck!! Then got a call to arrange a viewing, which we thought, ok let's go.... Only to show up and no one there.Rang the branch to be told they was viewing all morning so will call the lady who was doing the viewing.The nice young lady has to come back to us to tell us it was cancelled again and we should have received an email, which we never!The communication was truly awful, no follow up calls at all, absolutely dreadful Cust service...... Avoid!!!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, London won Platinum.
