Trusted Agent profile · London
★★★★★
1,165 reviews across 3 platforms
29 Denmark Hill, London, SE5 8RS
Hunters's office in London, at 29 Denmark Hill, is rated 3.7 out of 5 across 1,165 reviews on three platforms, including 621 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAll talk no action
They contacted me as they said my current estate agent was not promoting my house to its best potential.I was promised a quality service with excellent communication but as it turned out they are worse than my current estate agent .I would avoid hunters as they are clearly having serious issues across the company.
1/5
TrustpilotWast time
Wast time. After I saw the house and paid a deposit because we want to take it, they started not answering the phones or saying they were busy. They promised to contact us the next day but nothing.After several messages and contacts they told me that the house we want is not their agency-Thinq Agency.Those who read this review, please do not use the services of the Thinq Agency.Thinq Agency and Hunters are two related agencies who don't care about customers.
1/5
TrustpilotDefinitely one to avoid for buying and selling
This agent was absolutely hopeless. I was trying to buy a property they were selling...but their communication was appalling and they made me feel like a nuisance. They didnt respond to emails and on the rare occasions their phones were answered they didn't return calls. In the end I resorted to going in person to their office where I would have to wait ages and was often then met with a blank look and confusion. They seemed to want to do very little for their commission and several times tried to pass parts of their job on to my solicitors. From my point of view, as a buyer, they were inefficient, slow and seemed to have a poor understanding of the process of selling a house.....I think they did a really poor job for the vendors too.Perhaps they are brilliant at lettings?Certainly not one to buy or sell property through!
5/5
GoogleHad a great experience with Darren Vicary as a first time buyer. Head and shoulders above the other agents we met with. He was communicative and helpful, providing insightful advice at every stage. He devoted a lot of time liaising with lawyers, land registry etc. and made everything happen. Thank-you
Thank you Matt. It was a pleasure to help you purchase your new home. I hope you and Marisa are settling in OK and enjoying it. Many thanks Darren
5/5
TrustpilotHighly recommend
Highly recommend - Steph Peart-ThomasIt has been almost a year to purchase a property, so frustrating!However, we are so lucky to have Steph as our account manager. She kept chasing seller solicitor and my solicitor, without her I would withdraw the purchase long time ago. She also shared me with my concerns. Truly helped. Highly recommend.
1/5
TrustpilotHunters letting agent
Hunters were the letting agent for a property that I rent out. My experience with them has been terrible and I have now moved to a different agent. There have been far too many problems to detail here but, if you are looking for a professional and competent letting agent, I would try somewhere else. When I complained about the problems encountered at branch level to the Head Office I was astounded that they were equally dismissive about such big failings, which shows it is an problem across the organization.
1/5
TrustpilotBe careful
Be careful, they are1 Rude2 Hardly ever answer calls 3 Rarely check requests on zoopla and Rightmove4 They care less about youThat was exact feedback I got from one of my friends who was looking so much in market and she finally got a house. I told her I found this property in Cookridge through hunters that I’m planning to view, she was like good luck if they ever answered you or even bothered, I didn’t believe her but she was right in every word. I left two requests through Rightmove on day of advert but no reply, called them ten times over two days no answer and left them voice message with all details, they answered after three days when I did more requests through Rightmove at last, the lady was like I have received offers no more viewings I could take your name, I tried to explain myself it’s unfair I did this and that everything you said calls voice notes online booking , she was like sorry bye, she must be joking… when you think you hit rock bottom in worst customer service, no there’s more and hunters is a live example. I wish some good people in hunters read this so they could do something about it so their work wouldn’t be undermined by their rude unprofessional colleague.
5/5
GoogleMichael the estate agent was highly professional in his approach answering all our questions that we had about the property. Friendly and kind individual.
Thank you Fran, these kind words are much appreciated.
5/5
GooglePositive experience working with Jesse - he was responsive, helpful, and great at communicating the current status and next steps of the renting process at all times. Many thanks!
Thank you! It was a pleasure working with you.
5/5
GoogleGreat service and communication from Jesse Oteri :)
Thank you Lucy for your kind words! We’re delighted to hear that Jesse provided great service and communication. It’s always our goal to make the process as smooth as possible, and we're so glad Jesse was able to deliver that for you.
1/5
TrustpilotHunters Grimsby
Hunters Grimsby Allowed us to live in a rat infested property with a baby, two older children and a baby on the way. The landlady hid behind the agent and denied knowing about the issues even though the neighbours stated environmental health were involved. The drains didn’t work properly, parts of the house we couldn’t use yet we still had to pay a premium to live in the property. The lady that dealt with us handing our notice in was very rude and demanded money for repairs that were there when we moved in. Luckily for us we had proof or the poor state the property was in.
1/5
TrustpilotAbsolutely Pathetic Service
Pathetic, 0 ProfessionalismI wanted to rent a 2 bed flat, just after the viewing I confirmed that I will be putting the holding deposit and asked for the account details. I was informed over a text message that they will be sending the details to everyone who viewed the property on next working day. I called back at 9:00 am Monday and I was told that I will be getting the mail with account details and I should go ahead with deposit. I did the same, later to know that property is already blocked as someone did the deposit earlier than me as they received the mail on Saturday itself.Upon asking why the mail was not sent to me on Saturday like other even after confirming and why you did'nt inform about the same in our morning conversation. I was told it's of no use to go round and round, we will not give you any answers. Clearly she didn't have any answer and was not ready to accept that she preferred someone over me because of some X,Y,Z reason. If that's the professionalism of a manager, then the average review rating certainly confirms the quality you expect from this organisation.
5/5
GoogleThe sellers of our flat used Hunters and they kept us informed in timely fashion throughout the process, and negotiated effectively to secure a completion date that worked for us.
Thank you, much appreciated.
5/5
GoogleThe best experience I've had with an estate agent. John Adlam and his colleagues are really professional, punctual and personable and have great integrity. I will definitely use them in future.
Thank you Mary, that is really kind of you, the team are delighted!
1/5
TrustpilotCriminals
Misrepresentation, poor service, property management and unlawful practice
1/5
TrustpilotUse Hunters.com at your Peril
We engaged Hunters without searching on Trustpilot - what a Big mistake.Since engagement it has been a car crash.The franchise owner is ever so condescending, he says that they are professional - they cannot spell as we have 14 versions of the property particulars - they do not update you on viewings, even when you call them they never return a call. I wish I could exit the contract but the time they returned a call quickly was when we asked to exit the contract and then they wanted their 50% fee paying.They cannot even get the GDPR statement completed properly
5/5
GoogleHunters were a great help throughout our recent property purchase. Daniel in particular was on hand throughout the process for any queries and responded v quickly! Thanks to the team at Hunters!
Thank you Nick, enjoy your new home ! Hunters Camberwell
5/5
GoogleWe rented our latest property thanks to the support of Jesse Oteri. He was quick to respond through email and phone which made the process seamless. Happy to help at every step
Thansk Lewis, much appreciated
1/5
TrustpilotDishonest and unprofessional
Dishonest and unprofessional estate agents, did not honour their written commitments to us. Routinely rude, very unpleasant to deal with. They treat customers like pests, and do not try to hide it. I do not understand how they stay in business.
1/5
TrustpilotWORST Agent
Worst experience I recently migrated to UK and wanted to locate a house in the city centre. senior agent showed me a house just opposite to the bus station and I accepted the offer but he didn’t revert to me even after 5 to 7 days. I gave them calls messages and called the agency customer care numbers many times but they didn’t have the courtesy to call me back and respond. I had to waste my one week in a hotel also not looking for some other property since they stopped showing other properties. Senior agents have a very bad attitude and they are not holding a responsibility towards the customers very bad agent please don’t opt for these agents if you’re looking for a house in a hassle free way
5/5
GoogleGood Communication from all the team at Hunters (Kirstie, Vanessa and John) if we were to experience any issues. Thank you again for your help and fast responses.
Thank you, much appreciated.
5/5
TrustpilotImpeccable services for 7 years now
These guys have managed a portfolio of flats for me for almost 7 years now, they are fantastic agents, I can’t find a bad word to say about their services, they are always on the end of the phone and constantly in touch with the market in terms of rent reviews etc, I can’t recommend these guys enough
5/5
GoogleJesse Oteri helped me and my friends find a place to live in the current crazy london rental market! It seems a miracle, he is very friendly, professional and helpful. 10/10!
Thanks Nourish, we're glad we could help you!
5/5
GoogleRecently rented out our property with hunters and they were great. Jesse really understood what we were looking for, he was really responsive and great to work with. Would definitely recommend
Was great finding you what you were after Abi, really enjoyed working with you and hope to build an even better relationship going forward
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, London won Platinum.
