Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe problem was sorted out and I was…
The problem was sorted out and I was reassured ,thank you
Mr · 29 March 2023
Agent replied · 10 June 2024
Good Afternoon Nicholas,I am pleased the Advisor you spoke to today was very helpful, this is the experience we want for all of our customers. Thank you for taking the time to leave us a 5* review.Kind RegardsLouise
★★★★★ 4/5
TrustpilotHelpful assistant (Reece)
Amy · 23 April 2025
★★★★★ 5/5
TrustpilotGreat response from a very polite lady…
Great response from a very polite lady called clare
Paul · 16 May 2023
Agent replied · 10 June 2024
Hi Paul, Thank you for taking the time to leave such a positive review for Clare, we are happy Clare could answer all your questions in a polite manner and I will be sure to pass over your feedback.Thanks, Rebecca
★★★★★ 5/5
TrustpilotI received the information that I was…
I received the information that I was looking for
Pauline · 9 May 2023
Agent replied · 26 October 2024
Good Morning PaulineIts great to hear that we were able to provide you with the information you were looking for. Thank you for taking the time to leave us a 5* review.Kind RegardsLouise
★★★★★ 5/5
TrustpilotOnline chat with Rebecca
Online chat with Rebecca. Sorted my problem promptly
Customer · 3 June 2023
Agent replied · 10 June 2024
Good Afternoon,Thank you for taking the time to leave a 5* review. I have passed your kind words across to Rebecca.Kind RegardsDavid
★★★★★ 5/5
TrustpilotHelpful
Helpful. Problems solved
Tracie · 11 October 2023
Agent replied · 10 June 2024
Hello Tracie Thank you for taking the time to leave a 5* review. I am glad we could help get your problem solved. Many thanks Stephenie
★★★★★ 5/5
TrustpilotQuick and friendly service
Quick and friendly service. All questioned answered.
Luke · 27 June 2023
Agent replied · 10 June 2024
Hi Luke,Thank you very much for taking the time to leave a 5* review. It is excellent to hear that you received a quick and friendly service.Kind RegardsDavid
★★★★★ 5/5
TrustpilotWent on chat and got more information…
Went on chat and got more information than I thought I would from Claire
Ne · 10 November 2022
Agent replied · 10 June 2024
Good Afternoon,Thank you for taking the time to leave us a 5* review. It is brilliant that Claire was able to help you out.Kind RegardsDavid
★★★★★ 5/5
TrustpilotQuick and efficient response
Quick and efficient response. Awaiting call out now
Moira · 22 May 2023
Agent replied · 10 June 2024
Hello Moira,Thank you for taking the time to leave us a 5 star review. I'm glad our live chat service was able to assist you efficiently.Kind regards,Phoebe
★★★★★ 5/5
Trustpilotquick and efficient
Hailee sorted out my repair quickly I was very pleased with the service
Judith · 5 December 2022
Agent replied · 10 June 2024
Hi Judith,Thank you very much for leaving Hailee a 5* review. I will make sure to pass this compliment onto her.Kind RegardsDavid
★★★★★ 5/5
Trustpilotvery helpful
very helpful, and answered my question straight away
Mags · 16 May 2023
Agent replied · 10 June 2024
Hi Mags, Thank you for taking the time to leave a 5* review for our advisors, we are happy to hear your questions were answered fast and efficiently and i will be sure to pass over the feedback.Thanks,Rebecca
★★★★★ 5/5
TrustpilotVery professional and helpful
Very professional and helpful. Louise going a great work
Marzena · 14 April 2023
Agent replied · 10 June 2024
Hello Marzena,Thanks for taking the time to leave us a 5 star review. I'm glad that I was able to help.Kind Regards,Louise
★★★★★ 5/5
TrustpilotA very quick and precise response
A very quick and precise response. Thank you very much.
Mr · 10 March 2023
Agent replied · 10 June 2024
Good Afternoon Mr GeorgeThank you for taking the time to leave us a 5* review. I am pleased that you received a very quick and precise response today, we really appreciate your feedback.Kind RegardsLouise
★★★★★ 5/5
TrustpilotVery good
Very good. Always very helpfull.
Jaan · 4 August 2023
Agent replied · 10 June 2024
Good afternoon JaanIts great to hear that you were provided with an excellent customer service today. Thank you for your 5* review, we appreciate your feedback.Kind RegardsStephenie
★★★★★ 2/5
TrustpilotBecause still they did not resolve the…
Because still they did not resolve the issues
Midia · 4 May 2023
Agent replied · 10 June 2024
Hello Midia,I'm sorry to hear that your issues still haven't been resolved. It would be helpful to know if you have made a complaint about this. Could you contact us and tell us more as we’re really keen to help. It would be extra helpful if you could mention that you’ve talked to us on Trustpilot, giving us your user name, so we can link all your queries together.Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotQuick professional help
Quick professional help. Easy to understand. Nice staff
Marzena · 2 May 2023
Agent replied · 10 June 2024
Hi Marzena,Thank you so much for taking the time to leave us a 5 star review. I'm glad we were able to help you efficiently !Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotMemorable Chat
Excellent conversation with one of your team.
T · 22 May 2023
Agent replied · 10 June 2024
Hello,Thank you for taking the time to leave us a 5 star review. I'm glad our team was able to help you with your query efficiently. Kind Regards,Phoebe
★★★★★ 5/5
TrustpilotA quick response to a problem and…
A quick response to a problem and completed. Thank you.
Mr · 14 February 2023
Agent replied · 10 June 2024
Hi Nicholas,Thank you for taking the time to leave a 5* review. We are grateful for the feedback.Kind RegardsLouise
★★★★★ 5/5
Trustpilothailee was brilliant and professional…
hailee was brilliant and professional and is a credit to your company
Mr · 5 December 2022
Agent replied · 23 August 2024
Thank you for taking the time to leave a 5* review. I'm glad you were happy with the service you received from Hailee and I will be certain to pass on your kind words to her.Louise
★★★★★ 5/5
TrustpilotVery quick response
Very quick response. Helpful and resolved the issue. Thank you.
Mr · 9 February 2023
Agent replied · 10 June 2024
Hi Nicholas, Thank you for taking the time to leave us a 5* review. It is great to hear your issue was resolved.Kind RegardsDavid
★★★★★ 5/5
TrustpilotWanted to find out a general enquiry…
Wanted to find out a general enquiry and angelo really helped! Thank you for the great customer service.
Sara · 2 March 2022
Agent replied · 10 June 2024
Hi Sara,Thank you very much for leaving us a review. I will make sure Angelo is aware of your lovely comments when we feed this review back to him.Thanks,Daniel
★★★★★ 5/5
TrustpilotAlways someone at the end of the phone…
Always someone at the end of the phone to help!!
Carol · 26 January 2023
Agent replied · 10 June 2024
Good Morning CarolIts great to hear that you find Home Group so helpful. Thank you for taking the time to leave us a 5* review.Kind RegardsLouise
★★★★★ 5/5
TrustpilotQuick response and very polite and easy…
Quick response and very polite and easy to book
Midia · 27 February 2023
Agent replied · 10 June 2024
Hi MidiaI am pleased to hear that you received a quick response from ourselves today and you found the advisor very polite. We appreciate your lovely feedback and thank you for taking the time to leave us a 5* review.Kind RegardsLouise
★★★★★ 4/5
TrustpilotThank you.
Rearrange my appointment in minutes, thanks.
William · 23 May 2023
Agent replied · 10 June 2024
Hi William,Thanks for taking the time to leave us a 4 star review. I'm glad our live chat service was quick and stress free to utilize today.Kind Regards,Phoebe
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.