Trusted Agent profile · London
★★★★★
1,105 reviews across 2 platforms
Home Group Limited, Farringdon Point, 33 Farringdon Road, London, EC1M 3JF
Home Group Re Sales's office in London, at Home Group Limited, is rated 4.2 out of 5 across 1,105 reviews on two platforms, including 5 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick response and very polite and easy…
Quick response and very polite and easy to book
Hi MidiaI am pleased to hear that you received a quick response from ourselves today and you found the advisor very polite. We appreciate your lovely feedback and thank you for taking the time to leave us a 5* review.Kind RegardsLouise
4/5
TrustpilotThank you.
Rearrange my appointment in minutes, thanks.
Hi William,Thanks for taking the time to leave us a 4 star review. I'm glad our live chat service was quick and stress free to utilize today.Kind Regards,Phoebe
5/5
TrustpilotBoiler pressure
I explained on chat site what problem was. Emergency repair organised straightaway.
Hi Moira,Thank you for your review. We always aim for a right first-time approach.Thanks, Jordan
5/5
TrustpilotExcellent service from home group…
Excellent service from home group everytime
Hi,I'm happy to hear you received such a positive experience when contacting us here at Home Group, we do appreciate you taking the time to leave feedback and look forward to hearing from you again. Thanks,Rebecca
5/5
TrustpilotNeeded to get a repair
Needed to get a repair, very helpful and should be sorted by the end of today
Good afternoon, Thank you ever so much for leaving us a 5 star review!! I'm so pleased to hear our advisor was very helpful. Take Care, Laura
5/5
Trustpilotrepair
quick and friendly consultation
Hi Gosia,Thank you for leaving a positive review. We appreciate your feedback.Thanks, Jordan
5/5
TrustpilotVery helpful and quick response to our…
Very helpful and quick response to our inquiry
Hi Midia,Thank you for taking the time to leave a 5* review. We are grateful for the feedback.Kind RegardsLouise
5/5
TrustpilotFantastic communication no mess about…
Fantastic communication no mess about straight to point very quick service thanks for ur help
Good afternnon Leah, Thank you ever so much for taking the time to leave us a 5 star review! I'm pleased to hear your experience with Home Group has been a good one. Take care, Laura
5/5
TrustpilotExtractor fan
Quickly sorted the issue I had
Hi Susah,Thanks for leaving us a 5 star review. I'm glad to hear that your extractor fan was fixed efficiently.Kind Regards,Phoebe
5/5
TrustpilotPolite customer services and easy to…
Polite customer services and easy to book
Hello Midia,Thank you for taking the time to review our customer service team. I'm glad we made the process simple and stress-free for you :) ! Kind Regards,Phoebe
5/5
TrustpilotFantastic experience lovely and polite…
Fantastic experience lovely and polite lady very fast service
Hi Tracy,Thank you for taking the time to leave a positive review. Much appreciated.Thanks, Jordan
5/5
TrustpilotUsed live chat to arrange to speak with…
Used live chat to arrange to speak with housing managers. They logged the request for a callback. Thankyou
We're glad to hear this, Sheila, and hope everything gets sorted out for you soon. Thank you for your review.
5/5
TrustpilotGot my repair logged quick threw online…
Got my repair logged quick threw online chat so 10s all around for me qs my house is freezing lol x
Hi Jade.I'm pleased the chat team were able to help you so quickly. Thank you for your review. Emma
5/5
TrustpilotThe advisor was helpful
The advisor was helpful, friendly and understanding
Good Afternoon,It is excellent to hear that the advisor was so helpful. Thank you very much for leaving us a 5* review.Kind RegardsDavid
5/5
TrustpilotRequested postal address
Live chat answered quickly and I was given an address straight away. Thank you for your help.
Hi Sheila,Thank you for the positive feedback. Thanks, Jordan
5/5
TrustpilotBroken down boiler sorted straight away…
Broken down boiler sorted straight away by Laura , very much appreciated. Thank you.
Hi Anne, Thank you so much for taking your time to leave a review, I'm glad i was able to help rectify the issues with your boiler. Take care, Laura
5/5
TrustpilotExcellent communication
Excellent communication, louise who I chatted to was very efficient and very helpful
Good afternoon, Thank you ever so much for taking the time to leave feedback. Louise is a lovely lady i will make sure to pass your kind words on. Thanks, Laura
5/5
TrustpilotWas quick to get an agent and my repair…
Was quick to get an agent and my repair logged in.
Hi Karish.Thank you for your feedback. If you have any issues once the repair has been attended please get in touch with the team on Live Chat and we can look into it for you.Emma
5/5
TrustpilotHelpful
Helpful, even though I didn't know what I was doing. Very patient thank you 😊
Hi Donna, Thank you for taking the time to leave us a review. I am glad to hear you had a good experience with us. Kind Regards, Chelsea
5/5
TrustpilotVery friendly and helpful service
Very friendly and helpful service, had an appointment within a few days thank you.
Hello Laura, Thank you for taking the time to leave a review. I'm glad we're able to book you an appointment so quickly.Thanks Sophie
5/5
TrustpilotCouldn't get through on the emergency…
Couldn't get through on the emergency phone line, but the online chat dealt with it. Appreciated.
Hi Sheila. Thank you for your review. We'd also like to thank you for your patience when trying to speak with us. We're glad you were able to speak with us via our live chat service and hope you'll use it again in future. Thank you.
5/5
Trustpiloti reported anti-social-behaviour to a…
i reported anti-social-behaviour to a woman called catherine very helpful and kind sorted out my probs
Hi Garrett. We're glad Catherine was able to help you and we thank you for your review; It's much appreciated.
5/5
TrustpilotExcellent customer service today and…
Excellent customer service today and answered my query perfectly.
Thanks so much Sharon. It's amazing to hear we answered your query 'perfectly' :) We aim to do the very best we can. Your feedback is really appreciated and I will share with the team.
5/5
TrustpilotComputer nerd
Although I'm not very good on a computer, I found it easy and quick to use.
Hi Karen, Thank you for the feedback. Adrian
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Home Group Re Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
