Trusted Agent profile · London
★★★★★
604 reviews across 2 platforms
42 Borough High Street, London, SE1 1XW
Hastings International's office in London, at 42 Borough High Street, is rated 4.4 out of 5 across 604 reviews on two platforms, including 290 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been renting a flat through…
I have been renting a flat through Hastings for two years now and have been very happy with their customer service - they are very responsive, approachable and easy to negotiate with. They always answer any questions and generally are very efficient.
5/5
TrustpilotMaglin Jarrett-Elliott and the team at Hastings
Maglin Jarrett-Elliott, Zenna Rollings and Luke Hewens dealt with my last renewal but Hastings and Maglin have looked after my property for several years now. They have always been very helpful, found good tenants, negotiated good rents and limited void periods. I definitely recommend this team.
5/5
TrustpilotI’m really happy with Hastings and the…
I’m really happy with Hastings and the hard worker team ( Kay and Jason) they are very helpful and respond to the emails promptly and efficiently and explains everything in details. I’m really lucky that I rent my flat from Hastings
5/5
TrustpilotThanks Kay
Thanks for negotiating and agreeing the Tenancy Renewal with my tenant efficiently as always
5/5
TrustpilotReally helpful in managing the…
Really helpful in managing the property, trust worthy
5/5
TrustpilotGreat job a always for a smooth…
Great job a always for a smooth negotiation in the client's and tenants best interests.
5/5
GoogleFantastic service from Lee McDermott from start to finish. Greatly appreciated his genuine no nonsense approach. He was alsp really procactive when we went sale agreed in chasing people down to make sure they delivered to the agreed timescalesPositiveResponsiveness, Quality, Professionalism
5/5
Trustpilot5 years with Hastings
5 years with Hastings, and never an issue. Proactive and always a pleasure to work with.
5/5
TrustpilotEasy and helpful renewal process!
Kay very helpfully handled the rent renewal process and advised on, and successfully arranged a rental increase.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTSHastings international's behaviour is appalling - not only is their customer service the worst I have experienced in any sector, their business ethics are disgraceful. Take your business to a more respectable agency to both save money and to receive an even reasonable customer experience
5/5
TrustpilotWonderful agency!
Wonderful agency! They really helpful and quick. The make sure everything goes as comfortable and smooth as possible. Highly recommend!
1/5
TrustpilotStereotypically shifty
One of the worst Agents I've ever dealt with. Have lied about things from the very start, unhelpful, high fees, try to hoodwink you if you don't know the law and your rights, snuck extra wording into a Tenancy Agreement special clause at the last minute...
1/5
TrustpilotAs tenant this has been a nightmare
As tenant this has been a nightmare. The handling agent has been petty, slow and unprofessional throughout our contract. I was in close contact with the landlord who also wanted to change agencies, but was locked in to the contract.
4/5
TrustpilotLandlord review
As a landlord, it's important to me to receive clear and concise information regarding my property. Hastings has provided a good service along the years and are a reliable company, even though some communication channels can be improved.
5/5
TrustpilotExcellent and professional service
Excellent and professional service. Have been renting out a flat through Hastings for almost 8 years and Kay Kendall, Jason and the entire team has been very responsive and prompt en ensuring all issues are taken care of.
5/5
GooglePlease ask for Duncan- an absolute dream! Responsive, efficient, compassionate - just brilliant. Highly recommend.
1/5
TrustpilotDidn't bother to show up
Hastings International, London Bridge - made an appointment to value my flat and they didn't bother to show up. If they can't make one appointment, how can they expect me to trust them to manage my property? Terrible service and wasted my time.
5/5
TrustpilotVery professional service
Hastings have been very professional, quick to respond and helpful throughout our two year tenancy. They made moving to London a very easy and enjoyable experience!
5/5
GoogleHad a great experience dealing with Wayne. He was really accessible and helpful from the viewing to moving in. Made the entire process effortless and easy for us.
5/5
TrustpilotExcellent client service from Kay
Excellent client service from Kay. Always prompt and attentive. Five stars all round!
5/5
GoogleHad the pleasure of meeting Lee McDermott and dealing with him throughout the purchase of our apartment. Fantastic salesman and very responsive to emails and phone calls. Would highly recommend Hastings and Lee. Thanks again Lee for all you help and advice!
5/5
TrustpilotHastings are awesome
Hastings are awesome. We have been renting with them for nearly 5 years. Kay, Louise and Lee are just fantastic. Really professional and very friendly. Nothing ever seem to be too much for them. Highly recommended.
5/5
GoogleLee McDermott recently supported me with my successful flat purchase in Bermondsey, and was very helpful and supportive through the process. If there were any issues he helped me to resolve them and he directed me toward an excellent solicitor too.
5/5
TrustpilotGreat and efficient renewal service by…
Great and efficient renewal service by Kay from Hastings International. Thanks! - Hong
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