Hastings International London reviews

★★★★★ 4/5

Google

I moved in my new home about a week ago and this was only possible thanks to Alexa and her amazing work/help. Thanks a lot to her and Luke for their professionalism and reactivity!PositiveResponsiveness, Professionalism

Stéphane · 26 August 2021

★★★★★ 5/5

Trustpilot

landlord in Asia

We are oversea landlord in Asia, running some London poperties Therefore we rely on some letting agents to manage all the rental issues.It was not an easy task for both tenants and agents, especially during the difficult time of PandemicsJust a personal view from the last 7 years, the services provided by Hastings International London (Rotherhithe Street) is very satisfactory and is smooth as silk

Alvin · 22 July 2023

★★★★★ 5/5

Google

Had amazing support and help from Duncan, always super friendly and quick to help if we ever had any questions. Really grateful to Duncan for going above and beyond and making the whole process as easy as possible for us!

Liz · 27 November 2024

★★★★★ 4/5

Trustpilot

I have used Hastings International to manage my rental property

I have used Hastings International to manage my rental property for a number of years now and they have always been very responsive, providing helpful guidance when tenants move on and with respect to changing landlords responsibilities, and my property has never been vacant for more than a day or so. I do think that the accounts they provide for each tax year could be a bit more user friendly (they are cumulative accounts and it would be easier if they more clearly and simply stated the tax year rental income and the tax year expenses).

Mark · 24 November 2021

★★★★★ 4/5

Trustpilot

Good but could be better.

While Hastings International has provided good service, it can improve on certain areas e.g my previous tenant moved out and left the apartment in a mess with work to be done to make it livable and I had to foot the bill. The deposit money from the previous tenant is meant to cover such costs. For the deposit money to be released, I was told it had to be done by a solicitor. Due to Covid, it was not released as the solicitor was working from home. Since Freedom Day, where normal life has been restored, I have yet to receive the deposit money. Hastings has fallen short in service in this respect.

C · 24 November 2021

★★★★★ 5/5

Trustpilot

I have had Hastings to rent and manage…

I have had Hastings to rent and manage my flats for over 10 years. Their services are very good and professional. Kay Kendall has done very well in negotiating rents for tenancy agreements. Jason Gunns and Victor Ozobia have done very good job in managing the properties. Thank you Hastings.

YM · 7 June 2024

★★★★★ 5/5

Google

Just bought my first flat through Hasting International. Lee McDermott was the agent helping me out with the purchase and I cannot stress enough how helpful he has always been with a hundred questions that I always had! Lee completely took the stress away and always responded extremely quickly. He was very accommodating with my diary and always helped to find a suitable time to view the property, which we did multiple times. Always professional and on time. A pleasure to deal with!PositiveResponsiveness

Mona · 26 August 2021

★★★★★ 5/5

Google

I'm very pleased with Hastings International in particular Lee McDermott who managed to quickly find me a buyer for my property. I would definitely recommend Hastings International and Lee to anyone looking to sell their property.

Darius · 26 August 2020

★★★★★ 5/5

Trustpilot

We have peace of mind as we give…

We have peace of mind as we give instruction to a group of professionals - Stevie Hanley and Jason Gunns. The small matters on unpaid bills by tenant are quickly actioned by the team and reduce our hassle factors.

Alexon · 9 November 2024

★★★★★ 1/5

Trustpilot

Avoid this disgusting company

Avoid this letting agent to save yourself a lot of time and money. It takes weeks for them to arrange critical repair works and they are reluctant to pay for any non-essential works; I was told this by numerous engineers who carried out work at the flat, they made recommendations but warned that Hastings never pay for these works. The property management team are extremely rude are a complete nightmare to deal with, when it comes to reclaiming the deposit they will charge for existing damage and completely disregard any email correspondence when submitting final claim amounts, it is scandalous. We changed a tenant part way though our letting period and the inventory check needed to be redone. We were given no warning prior to the inventory check being carried out. Many of our items were included in the new inventory check and Hastings refused to remove them despite us telling them via email, they also created absurd charges for cleaning despite us still living there.When it came to the end of the tenancy they refused to take the original inventory check and the email chains discussing the removal of our personal items as proof that items were not originally in the flat.By far the worst company i've had to deal with. Avoid this company at all costs, absolute parasites.

JP · 14 July 2021

★★★★★ 5/5

Google

Duncan Maclellan from Hastings International was an outstanding agent and demonstrated a high level of professionalism throughout our interaction. He was knowledgeable, responsive, and went above and beyond to ensure I could get a viewing. I highly recommend Hastings for the excellent service and commitment to clients.

Ran · 26 June 2024

★★★★★ 5/5

Google

Worked with Lee Hastings as first time buyers and we were happy. He gets tucked in and works closely with the time line. Had good relation with the Sellers and also on top of our requests. Both happy parties overall!

Nikhil · 27 August 2018

★★★★★ 5/5

Google

Just had the pleasure of viewing a flat with Duncan at Hastings. He was warm, professional and courteous. He even suggested a fantastic little coffee shop nearby for us to grab a bite when we mentioned we were peckish.

Naomi · 1 November 2024

★★★★★ 1/5

Trustpilot

The worst property agent in London

The worst property agent I've ever had the misfortune of dealing with. Their handling of our tenancy agreement was very disorganised, and they left everything until the last minute which left us worrying if we'd even have a place to live. They only accept references from an agency called Rent4Sure who are terrible to deal with and will force you to provide excessive amounts of personal data compared to the alternatives. Then 90 days before your tenancy expires they will try to badger you into signing a renewal agreement by threatening to put your flat back on the market, misrepresenting your statutory rights in the process, and won't take no for an answer even after being told multiple times. I tried phoning them to tell them the matter was closed and to stop emailing me, and the agent was very rude and insisted on turning it into an argument. Avoid at all costs.After telling Kay Kendall from the Rotherhithe Branch at least 10 times that we wouldn't be renewing our tenancy contract with them, she emailed our landlord this morning to tell them that we had agreed to renewing the contract. The level of dishonesty of this company is beyond belief.

Darren · 14 June 2021

★★★★★ 1/5

Trustpilot

Ive tried replying to trust pilot link

Ive tried replying to trust pilot link, the link isnt working.Just to add i asked them to end my policy on monday but they didn't and are now charging me for 5 more days.Check out there facebook page lots of people having issues

Joanne · 2 April 2022

★★★★★ 5/5

Trustpilot

Excellent as Ususal

Kay was great to deal with, very quick and efficient with clear advice. Excellent as usual.

Keith · 23 May 2023

★★★★★ 5/5

Google

Duncan found us our PERFECT apartment which we’re so excited to move into next week! Simon helped so much with negotiations and both have been amazing in helping our transition smooth!! Highly recommend! Super nice people and easy to deal with!

Marli · 23 September 2024

★★★★★ 2/5

Trustpilot

Improved services to be expected

I have appointed Hastings to manage my flat for many years. Perhaps due to COVID-19, their services have declined dramatically in the past 2 years. For example, they were supposed to follow up with the insurance company regarding water leakage to the tenants beneath but I have not been informed of the progress even though I have asked them twice if I could claim back the money that I spent on fixing the water leakage. Recently, my tenants complained about the hot plate what was not working and Hastings asked me for options. I asked Hastings to seek my tenants’ preferences on either the solid or ceramic hot plate instead of my making decisions for them. It has been 3 weeks but I have not heard anything from them. I sincerely hope that Hastings can improve their services.

Eugenia · 28 April 2021

★★★★★ 5/5

Google

wayne Ellis was my agent and helped me through the entire process. he clarified every doubt and reassured me when i was hesitant! i recommend this agency ⭐️⭐️⭐️⭐️⭐️PositiveProfessionalism

Maria · 12 January 2022

★★★★★ 4/5

Trustpilot

We have a property in London managed by…

We have a property in London managed by Hastings since 2018. Service has been alright and they did take care of the mess left by the first tenant. Communication with them can be spotty, especially with Louise, the property manager. We recently had a rent payment not coming through to our bank and repeated inquiries with her weren't responded to in a timely manner. Eventually, I was able to get in contact with their managing director, Morris. I wish everyone else would handle issues with a sense of urgency and care like Morris, who authorized a second payment transfer immediately when they found out their bank dropped the original transfer without explanation. I have always complained to them about their rent payment process as they would delay payment when the scheduled event falls on a holiday (like Christmas) or weekend. The length of time taken for the money to go through the UK banking system doesn't help either. Their fees are not exactly exorbitant when compared to the likes of JLL. Since they actively solicit feedbacks by emailing clients, I hope they do take whatever complaints raised seriously and improve service to everyone, landlords or tenants.

Ivan · 20 April 2021

★★★★★ 2/5

Trustpilot

Jeez Louise

It's become a running joke with my housemate to see how Louise from Hastings responds to our emails! Comically snarky and unhelpful (well you have to laugh because it's so ridiculous, but considering it's our livelihood maybe not). We had mold growing on our wall (looked like water damage) that took about 9 months to be seen to. As the liaison with our landlord, we were shocked when they actually tried to raise rent in the height of COVID lockdown and no one was moving into the city- couldn't tell if that was their idea or the landlord's, but they could've at least tried talking him out out of that.

CentralLondoner · 16 April 2021

★★★★★ 4/5

Trustpilot

Hastings Rotherhithe.

I can recommend this agency to landlords. They’ve let my flat in Bermondsey for over 7 years. The tenants they brought in have all been reliable and contented - this to me is their stand-out skill. They are professional and on the whole fair. A few unexpected costs have popped up, but nothing intolerable. In addition they have been prepared to offer occasional advice and support on management. Good job so far - thanks.

Henry · 15 April 2022

★★★★★ 3/5

Trustpilot

Company let down by Maintenance Department and greedy landlords.

This company is let down in the way it handles its tenants. It clearly looks after the landlords by obtaining Tenants for their properties but it needs to let the land lords know with the expensive rents they are charging the tenants need to be valued so when ever the property needs maintaining they should allow Hastings to get the maintenance done !! Tenants should be respected especially long standing ones ! Tenants have a right to expect a standard of maintenance and if the toilets do not flush or the bathroom fittings are coming off the wall and there is damp on the walls, why don't they just get it fixed ! why does the tenant have to keep chasing the maintenance department to get jobs done! It is after all an investment to keep a property in good order as bad maintenance will devalue a property if and when they want to sell.I feel sorry for the staff as you keep ringing until you are blue in the face to get things maintained. The poor tenant shows care and attention by reporting items and situations that need maintaining but the maintenance department spend ages getting quotes from all over then the repairs come to nothing. However Kay in the lettings department has always been fair with us throughout our tenancy. Now we are in a pandemic and people are waking up to the fact they are being overcharged for a shoebox and they want space and fresh air, many people are moving out of London and working from home in the country. Tenants will want value for money as they realise they do actually have an alternative now.

Julie-Ann · 23 March 2021

★★★★★ 5/5

Trustpilot

Good Service - Responsive and takes care of my interest as landlord

Contrary to many of the bad reviews here, I think Hastings has provided me (landlord) a good service and were responsive to my requests. I want to specially commend Louise, Kay, Bobby and in the past Paul Curtis who assisted me with renting out my property and managing it thereafter.Though the experience is not totally problem free from securing a tenant to administrative things like invoicing and payments, I think overall the experience is positive and the mistakes are negligible. Handling the tenants and administrative stuff like various payments to the agencies gave me (a Singapore landlord) a peace of mind to almost be hands-free.I hope Hastings will continue to provide good service till the end of our working relationship. I would recommend Hastings to fellow landlords from Singapore. To other customers of Hastings, I don't know your experience, but I guess if you mistreat the service staff at Hastings, it is likely that you will not get good service. How about you try to be nicer to people and I believe the kindness will be reciprocated? works both ways right?

Leon · 23 March 2021