Trusted Agent profile · London

Hastings International London reviews

4.4

★★★★★ Great

634 reviews across 2 platforms

42 Borough High Street, London, SE1 1XW

Hastings International's office in London, at 42 Borough High Street, is rated 4.4 out of 5 across 634 reviews on two platforms, including 320 Google reviews rated 4.7.

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4.7 / 5

320

Reviews on Google

This office

Trustpilot logo

314

Reviews on Trustpilot

This office

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thank you Jason and Kai

Thank you Jason and Kai, for being able to negotiate and keep a reasonable price for our extantion of the tenansy agreement at this difficult financial days.

Mr · 1 August 2023

5/5

Google

Michael Nulty was great to deal with in securing our lease in London. He was flexible in arranging a time for viewings and was helpful during the offer stage. We would recommend Michael and use him again!

Dilani · 26 August 2022

5/5

Google

A great team at Hastings. We personally dealt with Wayne and only have positive things to say. Professional, efficient and responsive. Would recommend

G · 30 October 2023

5/5

Google

Hastings are a trustworthy estate agents. Professional and understanding, they were so helpful on every part of our move. Duncan deserves a special mention, who is professional yet kind and extremely knowledgable. He helped ensure the process of obtaining our property was as smooth as possible and I can’t recommend him enough! Thank you!

Molly · 23 September 2024

1/5

Google

DO NOT rent with them❌ - Irresponsible, deceptive and bipolar attitudes before and after signing the lease. - Hastings also attempted to request additional disputes to deduce our deposit without prior notice but was rejected by the deposit protection scheme. Better luck next time. - Constantly ignores emails from tenants involving lease terms and landlords’ responsibilities, claiming that “they’re only responsible for letting the property and lease terms”

Zoe · 29 December 2023

5/5

Google

Duncan provided excellent support. Thanks to his guidance, the entire process felt much less stressful. I would definitely recommend him to others.

Ho · 16 October 2025

5/5

Google

Duncan is professional and friendly, great agent to work with. 10/10 recommmend!

Tong · 27 May 2024

5/5

Google

Hastings were very professional. Wayne was polite, punctual, and really helpful during the moving process.

Jess · 28 March 2024

5/5

Google

Lettings Agent Duncan was prompt to respond and very helpful

Aliya · 26 June 2024

4/5

Trustpilot

Well done Hastings

We rent out our apartment through Hastings and have always found their staff to be professional in all our dealings with them. In particular Kay has always been efficient negotiating renewals and Louise has always responded and dealt with any issues that arise promptly.

M · 17 April 2021

5/5

Google

It was a pleasure to deal with Hasting International . We found all of the team members were very helpful in Hastings of London specially Lee . We could almost say that Lee is one of the best estate agent in City of London who acted professionally every time we met.

Sanjiv · 27 August 2018

5/5

Trustpilot

Great services from Hastings

Hastings has provided great services for the past 4.5 years. Special thanks to Kay Kendall and Louise Norris for their efficiency in the leasing and the renewal of the tenancy, and also for managing the flat and for handling the requests from the tenants.

Emily · 25 March 2021

5/5

Trustpilot

More than happy to recommend the services of Hastings International

I have decade of interaction with property management companies in both London and other cities like Manchester and Liverpool. For me Hastings International really stand out from the crowd as the most reliable, professional and competent I have worked with. I would particularly mention Kay Kendall (Renewals Negotiator) and Louise Norris(Property Management) right now for their excellent ongoing support but really there is no one we have dealt with over the last ten years who has not impressed

Steve · 22 February 2023

5/5

Trustpilot

No issues here - Great experience

Luke and the rest of the staff handled my letting professionally and with exceptional responsiveness. Compared to other agencies I've experienced, they were better and more technically advanced.I would recommend Luke to anyone. He is an excellent agent and makes certain he does a good job.

Jeff · 30 July 2020

5/5

Google

I had the pleasure of meeting with Duncan. Not only was he professional and thorough, but his friendly approach made the entire process smooth and stress-free.

Sophie · 20 August 2025

1/5

Google

I have been an overseas landlord with them for the past 7 years. Throughout this time, it has been a consistently surprising journey, as they always manage to make me feel like they are only working for their own benefit. They charge my account without any prior agreement, fail to provide updates in the statement, and their response time is notably slow. I deeply regret having chosen to work with them.

Ellie · 26 August 2023

5/5

Trustpilot

It was an absolute pleasure to have…

It was an absolute pleasure to have Alexa assist us through the letting process. We had a really difficult time trying to find the flat and Alexa made the whole process so much easier. Thanks for all the help!

Marko · 9 December 2021

5/5

Trustpilot

Great customer service!

Hastings has offered the best service I’ve received from any Lettings agency. A massive thanks to Fintan Mchugh for helping me find a property at such short notice. The move was a seamless process. All around great customer service and exceeded expectations!

Maryam · 1 April 2021

5/5

Google

We had a fantastic experience with Hastings International! Luke Hewens was a pleasure and found us exactly what we were looking for. The best estate agents we found from dealing with many in London - everything is transparent and honest when working with them. Would definitely recommend!

Victoria · 27 August 2019

5/5

Google

Duncan is an amazing agent. Very patient. Would recommend.

Heather · 27 May 2024

5/5

Trustpilot

Recommend

10/10. Abel is very helpful

VV · 5 August 2024

5/5

Google

We received amazing and professional service from Duncan. He stood out from other agents we had previously spoken to by being very transparent and easy to communicate with, exactly what we were looking for in an agent. I highly recommend Hastings International if you're looking for a property in London and want agents you can trust!

Fared · 26 June 2024

5/5

Google

Duncan and Amiyah, have both been amazing in the process for renting a property in London, it was my first time for this so it has been great to have two people who have been so helpful to us throughout the whole process, thank you!!

Annabel · 4 December 2024

5/5

Google

Duncan has been fantastic! Cannot fault his service!! Thank you.

Ruby · 27 April 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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