5/5
GoogleWayne was great. Smooth process in our property search. Thanks
Trusted Agent profile · London
Hastings International London reviews
★★★★★
634 reviews across 2 platforms
42 Borough High Street, London, SE1 1XW
Hastings International's office in London, at 42 Borough High Street, is rated 4.4 out of 5 across 634 reviews on two platforms, including 320 Google reviews rated 4.7.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleHastings managed to sell my place at asking price! Lee McDermott remained very calm and helpful navigating a flow of difficult legal enquiries between both buyer and seller solicitors. Outstanding work by Lee! Thomas Backlog also helped with the brochure. All my input was taken care of, all my questions were answered rapidly. Phone calls always returned timely. I highly recommend Hastings! My general advice for fast tracking a property sale would be to agree that both parties use the same solicitor!
5/5
GoogleWe completed the sale of our flat yesterday. We had a number of problems on the way, but Lee McDermott ensured that the sale progressed and we met each hurdle in a positive way. He was excellent at communicating, responding personally and promptly to all calls and emails. He was totally committed to the sale and ensured that we maintained confidence in the process. We are very happy and would highly recommend Hastings International for property sales.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotSuch an easy and straightforward renting experience
Renting a place has never been this easy and straightforward. Communication with Alexa couldn’t been easier, always available to answer any question. Everything was provided as offered at the beginning or even better. Thank you Hastings International
5/5
GoogleI only have great things to say about Hastings. I've been dealing with Duncan he has been the best agent I've ever come across. He's kept me informed with the whole process and I couldn't be happier. The rest of the team has also been incredible.
5/5
GoogleVery helpful staff. Duncan handled arranging the viewings and letting me know what to expect when moving flats. I would highly recommend working with him as he is very friendly and personable.
1/5
TrustpilotYou will never get your deposit back
I’ve been a tenant with Hastings for 12 months and after the end of tenancy, it took me almost four months to get my deposit back. First they ignored my emails and phone calls for three months and then they kept coming up with new lies about damage that was already there on check in. We got our deposit back after endless email chains and phone conversations but let this be a warning for everybody who wants to rent at Hastings. Also other reviews at this platform confirm that this is not an incident but common practice at HastingsMy advice: if you ever become a tenant with Hastings, make sure you make pictures of every minor damage (if in doubt, add it to the check in report) because they will try to cut your deposit even if the damage was already there.
5/5
TrustpilotPolite and Efficient
We have used Hastings for many years to rent out our flats and they have always been efficient and good to deal with. Kay handles the agreements and arrangements, and has always been polite, efficient and helpful. We will continue our working relationship
5/5
TrustpilotEfficient management for a decade
Hastings has managed the let of our apartment for more than a decade now. The client vetting has been commendable; they have dealt with the (few) problems arising; they have dealt professionally with all matters relating to services (tax, gas, electricity, etc); and have (to my knowledge, at least) established good working relations with our tenants. This has all been of great benefit as we live abroad.
5/5
TrustpilotHastings has managed the let of our flat
Hastings has managed the let of our apartment for more than a decade now. The client vetting has been commendable; they have dealt with the (few) problems arising; they have dealt professionally with all matters relating to services (tax, gas, electricity, etc); and have (to my knowledge, at least) established good working relations with our tenants. This has all been of great benefit as we live abroad.
5/5
TrustpilotRenting a flat through Hastings International
We had the pleasure of renting a flat through Hastings International, and our experience, particularly during the contract renewal, was outstanding. Kay and the entire team at Hastings International provided prompt and knowledgeable responses. They demonstrated a deep understanding of the market, skillfully negotiating an agreement that was convenient for both us as tenants and the landlord. We highly recommend Hastings International for their exceptional service and seamless rental experience.
5/5
GoogleLee Mac has been a brilliant estate agent. He was very professional, responsive, and helped us purchase our flat. Thanks for everything Lee, it was a pleasure dealing with you!
5/5
TrustpilotThank you for helping me secure my…
Thank you for helping me secure my dream flat!Everyone from sales to the admin teams etc have always been super helpful and responsive when I have communicated with them.Special thanks to Louise & KayCouldn't recommend the team enough!
5/5
GoogleI was looking for the house nearby as i work in St thomas hospital, i found Canterbury house nearby the hospital and met the agent named Wayne Ellis, who showed me the property and he was very polite and wonderful person who helped me in the process of move in. Thankful for th Timely response and helpful efforts for Wayne and Hastings International.
5/5
GoogleHad an amazing experience and found an apartment I’m very happy with in the span of three days, with the help of Duncan, which was very polite and more than happy to help me and answer all questions I had. I’m very grateful and would highly recommend!!
5/5
TrustpilotAlways great working with Hastings
Always great working with Hastings, particularly the Rotherhithe office. I have been with them for almost 2 years now. Abel. Andrew, Stevie and Louise have made it an extremely smooth and efficient process to handle moving in/out and any issues regarding the property. Very grateful for all of their help, cannot fault it at all. Highly recommend.
5/5
GoogleWayne was a brilliant estate agent! He was willing to help out with whatever concerns I had and I'm over the moon with my new flat. Thanks for everything!
5/5
TrustpilotI have been a customer for 9 years
I have been a customer for 9 years. My experience with the company as a landlord based in the USA has been outstanding. The company is extremely efficient and responsive. They are able to rent the flats relatively quickly at good rents. They also take care of all maintenance issues in a timely manner. They manage the finances impeccably. I can’t recommend them highly enough. I specifically want to highlight two individuals who work there, Kay and Jason. They are extremely professional, diligent, dedicated, and talented. Absolutely delightful to work with. Can’t recommend highly enough.
5/5
GoogleA big thanks to Alexa F. She was an awesome agent. She was very accommodating from day one to all our inquiries. She was friendly and easy to talk with. Very happy with the service.PositiveResponsiveness, Professionalism
5/5
TrustpilotKay from Hastings …
Kay from Hastings gave my daughter great service, she help negotiate her home. We look forward to being long term clients of the company! Kay is a real credit to her team.
5/5
TrustpilotWe have worked with Hastings for years…
We have worked with Hastings for years for both sales and rental properties, they're consistently helpful, polite, proactive, and excellent at what they do. They make renting and managing properties hassle free - absolutely ideal! I highly recommend the Hastings team.
5/5
GoogleTom was a great support during a longer than expected process. Responses were fast, information thorough, genuine and honest. He and the team went the extra mil to get our purchase over the line and would very much recommend them.
5/5
GoogleGreat experience, Alexander was very helpful. Speedy turnaround with quick communication and professionalism. Would highly recommend Hastings.
4/5
GoogleExcellent service from all at the London Bridge office, particularly Tom and Lee.Without whom our very challenging flat sale would not have occurred. Cant thank them enough for their professionalism, great negotiating skills, hard work, and excellent communication throughtout. Would recommend them without hesitation.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Hastings International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
