5/5
TrustpilotDaniel Johnson at Hamptons is very helpful
Daniel at Hamptons is very helpful, always ready to help and very good at looking after our flat and tenants
Trusted Agent profile · London
Hamptons London reviews
★★★★★
1,391 reviews across 1 platform
Pantoon Dock North Woolwich Road, London, E16 2AF
Hamptons's office in London, at Pantoon Dock North Woolwich Road, is rated 4.3 out of 5 across 1,391 reviews on 1 platform.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHappy with Hamptons Richmond
A very positive experience with Sheila at Hamptons Richmond, which allowed me to secure a rental property in Richmond (that I absolutely love) within 2 days! I would highly recommend Sheila for her communication and transparency.
1/5
TrustpilotBen Constantinou - Unprofessional
Ben Constantinou - Unprofessional, forgetful, unorganisedCanary Wharf BranchWe were ready to make an offer to rent a property. We emailed him an offer an hour after our viewing at noon. Then at the evening, I called him again to say yes we would like to make an offer. We were then told to wait for some offer documents that he said he was going to send me "in 15 minutes". Never received them and the property was let agreed the next day without a single notice to me. Only found out by myself by checking the Rightmove website. Still no notice/call or whatever the following next day to my partner whom he dealt with directly. Amazing service. Shame on them because I was ready to offer a price way above the asking price.
Agent replied · 11 June 2024
Thank you for leaving us a review. We have addressed this matter with Ben and unfortunately there seems to have been some miscommunication. Ben was under the impression from what was discussed on the viewing that you had other properties to consider and were interested in different areas to the one you viewed with us. Please accept our apologies for any confusion, Ben was expecting to hear from you after you had completed your other viewings but please do contact him should you wish to make an offer, he and the team will be more than happy to help.
4/5
TrustpilotHamptons are excellent quality
Hamptons are reliable, professional and a fantastic quality service. All the team I have interacted with have put the customer at the center of what they do. They went above and beyond expectations and I’m 100% comfortable my property is in good hands. Thanks to Holly, Catherine, Angela, Bethany for your service and support.
5/5
TrustpilotKeep up the good work !
Really impressed with the overall quality of service ! My journey with Hamptons started with Jack Quoroll from the lettings dept at Rickmansworth who perfectly understood my criteria and has been very pro-active in his search for the ideal property. It went on really well with Richard Rounding, property Manager, who replies, follows up and sorts maintenance issues by sending his team right away. It is so nice to know that you have a team in place and that your property is actually being looked after, in the most professional way. Keep up the good work guys !
Agent replied · 11 June 2024
Thank you for your review, we are delighted to receive your feedback and look forward to making Jack, Richard and the team aware.
1/5
TrustpilotA year of frustration
A year of consistent disappointment and frustration. I will never again rent any property managed by Hamptons and have countless stories to tell anyone who has the time to listen. Not entirely sure where to start;- Overrun maintenance works in the house. Contractors continually turning up without warning, losing keys and then expecting we go to their offices so they can cut a new set? Leaving our house a mess for weeks as we have to wait for their preferred suppliers, only to then have to listen to the contractors complain about how much they hate working in domestic properties?- Questionable work at best - painting one side of doors, painting a wall around a standing bookcase, taking 2 months to fix a nail in the flooboard- Coming home Friday evening to find fridge/washing machine/living room furniture wrapped in cellophane in the back garden with no prior warning, leaving our downstairs unusable- 24/7 urgent repair service telling me they "don't have time to be messing around on the internet," and telling me to sort it out myself (front door broken and couldn't be closed overnight)- Having to cover the payment myself which was instructed to be paid to me immediately, a month later I've had to chase it. - Tried to complain for the second time about account management not being up to scratch. Dismissive, pointless. If you value your sanity, don't bother.I haven't been treated like this by an agency since my student days 15 years ago. I spend too much money on rent in central London to find this acceptable.
Agent replied · 13 June 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotGreat service
Max Barnes at Hamptons in Oxforshire has been great. He is very efficient and friendly and keeps abreast of the works required to the property (it is an old barn conversion so needs some TLC from time to time). It just feels like a very easy and professional relationship
5/5
TrustpilotGemma Ward, Property Manager, Hamptons Teddington
Gemma at Hamptons Teddington has been extremely helpful helping us to settle into our new rental property and addressing the inevitable 'teething' problems that come with moving into a new house. She is always polite and helpful and responds in a very timely manner to queries or to provide updates. Thank you!
5/5
TrustpilotA really excellent service
A really excellent service. Staff were very professional, polite and really listened to our brief, when it came to finding the ideal tenants. I would like to make particular mention of Renae, who always had a smile on her face, and could not have been more more helpful. She found us the perfect tenants. The property was let quickly, and has attracted the rent we were wanting. Many thanks Hamptons. I would recommend you to anyone!
Agent replied · 11 June 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Ranae and the team.
5/5
TrustpilotI've experienced the best service ever
I've experienced the best service ever! Charlotte and the team have been absolutely amazing, providing instant responses, being incredibly helpful, and demonstrating unwavering reliability. Thank you all so much!
5/5
TrustpilotExcellent Marlow Letting Team
Marlow - Letting Team Sonja & Maxine have been excellent in helping us find a rental property after our house was flooded and made sure the process went as quickly and smoothly as possible Patryk has then done a superb job dealing with any property issues there were in a fast and efficient way to ensure any snags were repaired as soon as possible We have been really pleased with the service we have received and thank them for making a difficult time for us so much easier to deal with
5/5
TrustpilotFast. They get things moving
They were pretty fast handling all the due processes that are required once the price was agreed/accepted. Everything was done professionally from the beginning until the end. I would use them again if we needed to look for another home. Thanks Robert.
5/5
TrustpilotHamptons Weybridge was excellent in the…
Hamptons Weybridge was excellent in the purchase of my property in particular Maya Dean. She was ever so helpful and enthusiastic. She really did push it to get it over the line which was so helpful to meet our deadlines.
1/5
TrustpilotTerrible service.. !
Worst agency and service as they did not reply to our emails or calls whenever we had tried to contact them. And they did not release our deposit even after vacating the property till 6 months. We had to contact TDS people and they tried to contact them and they did not replied and finally TDS had to Release our deposit after 6 months.. I wouldn’t give any stars or recommendations for this agency. And yes if your property manager is SALLY CAMPBELL then be careful as she will not reply to any of your emails after you rent the property and vacate the property.
1/5
TrustpilotWorst Agency and Services Ever!
We got to Hamptons through Accord Lettings, when we were looking for a apartment in Birmingham City Centre. When doing the paper work and process a lady named Sally did it quite quick like within a few days. But once everything was done. They were ever least bothered to ever respond to mails or any maintenance issues. They would take forever which was quite annoying and disappointing. When we ended the tenancy they wanted to deduct money from our deposit for no valid reason and a dispute was raised no response since then. And then we took action with the TDS and finally got our whole deposit back after 5months of vacating the place, which was quite ridiculous. They do not provide professional service at all. Act all nice during the start of tenancy and later it is disaster. Would not at all recommend Hamptons. When we used to call Sally on office number no response has ever been given nor replies to our emails. Worse and ridiculous. Wish there was a zero star rating.
1/5
TrustpilotHamptons are the worst!!!
Didn't tell us they had taken over the management of our property and as such nearly lost a whole month's rent because we were never given the correct payment details or even informed we needed to pay our rent into another bank account. Left with a working shower from July to October when we eventually moved out. Left a leak in our bathroom ceiling for two months prior to us moving out then charged us for the mould on our bathroom, which was caused by the leak and poor maintenance of the property. Constantly lied and mislead is in all communications with them. I would strongly advised against renting a property that they manage if you don't want to face similar grief.
Agent replied · 11 June 2024
Thank you for leaving us a review. We take customer service very seriously and are naturally disappointed to receive your feedback. We can see you have already contacted our customer care team, who have confirmed a senior member of the property management department will investigate your concerns in line with our procedures. We do hope the team are able to assist you, thank you again.
5/5
TrustpilotInes Riou is a star
One individual, Ines Riou, got the sale over the line in a very difficult market. She was tireless in dealing with multiple problems and kept me informed every day.
5/5
TrustpilotHamptons Rickmansworth
We've thoroughly enjoyed renting through Hamptons! A big thank you to Rebecca Pole who has gone above and beyond in everything we required during our 8 months of renting. Thank you!
Agent replied · 11 June 2024
Thank you for leavng us a review, we look forward to sharing your lovely feeback with Rebecca.
5/5
TrustpilotRecently moved into a property
Recently moved into a property. Hamptons were quick to resolve all the issues and in good time. Thanks David Whiting and the team.
5/5
TrustpilotFautless and friendly service
Absolutely fautless - and very friendly - service.Sharon and her team went above and beyond to get me sorted and into the right property asap. Their focus was the right proeprty for me - not what they had on their books.Very empathetic, objective and tireless commitment to help.
1/5
TrustpilotShocking customer service in Sunnindale
Shocked at the attitude on the branch staff in Sunningdale at the end of a high value rental in Ascot, as they would not approve the release of the _undisputed_ amount of our deposit of almost 6000.00 because of a claim (frivolous) by the landlord for 600.00 that we wish to take to dispute resolution. The offer letter from Hamptons said it as was an assured shorthold tenancy, which would have the full protection of the tenants deposit scheme (TDS), but the actual document provided we subsequently found was NOT an AST and they held our deposit in their client account and will not release it. We have now had to instruct lawyers for release of the undisputed amount, while initiating a dispute resolution process over the 600.00. The landlord lives in Monte Carlo and is a total cheapskate... claiming for replacement of transformers that failed and caused lights not to work, and claiming 160.00 for adjusting a carpet that lifted at the door retaining bar, after professional cleaning by the company they suggested ! We found the branch staff at Sunningdale to be arrogant and unhelpful and have now had to instruct lawyers. Shocking customer service... or perhaps they see the landlord as the client and we, paying over 4,000 per month, are just a nuisance. We will be following through with the company's complaints procedure.
Agent replied · 11 June 2024
Thank you for your recent feedback regarding the service which you have received from our Lettings office in Sunningdale. As a business, we treat customer satisfaction extremely seriously and we will always respond to any concerns raised to us, whether it be via a review or via our Company Complaints Procedure. We understand that a mutual agreement was reached between Landlord and Tenant on Friday and, the deposit release was subsequently actioned the same day. Any deposit paid to Hamptons is held by us as independent stakeholder and we are legally bound to obtain written consent from both parties (Landlord and Tenant) before releasing any portion, including the undisputed amount of the deposit. Our responsibility is to act on the instruction of both Landlord and Tenant following a mutual agreement between both parties. We always endeavour to assist both where possible with regards to the deposit process, however, when a property is not managed by Hamptons, we are not privy to any maintenance issues which may have arisen during the Tenancy and therefore are not in a position to negotiate the deposit at the end of the Tenancy. We need to ensure that the type of legal contract is suitable for the type of Tenancy, based on the information which a Tenant provides us with at the time of the initial negotiations and for this reason the Tenancy was a Non AST Tenancy. We hope the above provides some clarity, thank you again for taking the time to write to us.
1/5
TrustpilotThere was a agent name Sadia
There was a agent name Sadia. She was very rude and arrogant. People are coming for house. You need to help. That's not customer service. Very bad and worst. Never recommending.
4/5
TrustpilotJacob at Hamptons Stratford looked…
Jacob at Hamptons Stratford looked after our purchase with a great deal of patience (and he needed it!) putting him self out on several occasions to facilitate our timings.Thank you Jacob.
Agent replied · 11 June 2024
Thank you for leaving us a review. We are delighted to hear Jacob was so helpful and able to work in line with your time scales, and look forward to making him aware of your feedback. If there is anything we could improve to receive 5*s in the future, please let us know customercare@hamptons-int.com
5/5
TrustpilotDanish Ashraf assisted me and he was…
Danish Ashraf assisted me and he was really helpful and super kind!!!! g
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Tell us what you need and we'll put you in touch. Hamptons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
