Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst rental experience I have ever…
Worst rental experience I have ever had.( st albans) As a seasoned renter both in the UK and Australia, and as a landlord myself I would never recommend this estate agent. Every single part of their business is contracted out from inventory to ID checks and financial background so no personal service whatsoever. They take zero responsibility for any part of their business and are really just a revenue agent. Very poor disorganised communication. Didn't know we were turning up for the keys and all manner of nonsense. Whilst maintenance issues were attended to - that's really the only positive thing I can mention. On vacating the property (professional couple resident only) the inventory check out was so ridiculous that we considered it vindicitive and persecutory. An clerk listed items such as " chip to underside of sink 0.3 mm" requiring £30 compensation. Even on the blow up photo it was almost invisible. ( and was most likely there on check in).They wanted to charge us £500 in "damage" which also included a "scuff mark" inside a broom cupboard and a small cobweb that the cleaners missed. We challenged ever single item they listed and they immediately rolled over and gave us our deposit back in full, and did not even try to negotiate, which basically confirmed that it was just an additional revenue opportunity. Avoid this agency.
Laura · 16 May 2019
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to receive your review. Feedback is very important to us and we will ensure the comments in your review are investigated further. Thank you again for taking the time to leave us a review.
★★★★★ 1/5
TrustpilotStay well clear of this estate agents
Stay well clear of this estate agents. Worst experience I have ever had. As a tenant, they will continuously disregard your comfort in your property, acting solely in the interest of money and landlords. They have been pestering us for "missed rent payments", threatening to take us to court even though we have all provided proof of payment to them several times. The communication that they have between their staff is clearly awful, as a tenant you end up repeating yourself several times before they actually do anything about what you say. I informed them of mould and damp in the property when I first moved in and nothing was done to resolve this health issue. They accused us of staining mattresses and say they will deduct costs for new ones off our deposit, however the mattresses were stained when we moved in.At the end of our tenancy, they organised a viewing with someone without informing us before, so I returned home one day to unexpectedly find a woman looking round my bedroom.They informed me with an incorrect check out time so they "checked" the property before I had even fully vacated and cleaned the property, and then when I complained about this I was told that there was no chance of a second check, I would have to settle with the first check, which effects my deposit return. Aside from all that, and other issues I have not mentioned, they are completely unprofessional, emails have spelling mistakes and are carelessly written, staff seem to struggle with basic english and fail to understand what you say.Hampton's have honestly put me off renting all together, would rather move back in with my parents than have to deal with something like this again.
Eleanor · 14 May 2019
Agent replied · 11 June 2024
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to receive your feedback. We take our responsibility of ensuring Tenants have peaceful tenancies and a smooth exit transition very seriously and guarantee your feedback will be passed on to be investigated by a Property Management Team Leader. Please rest assured any necessary action will be undertaken to ensure our service levels meet expectations on all occasions. Thank you again for taking the time to provide us with your feedback.
★★★★★ 4/5
TrustpilotAmeesha Florant
Ameesha Florant has been assisting with the management of my property prior to and during this difficult time [Covid-19 virus]. I have appreciated her patience, perseverence and professionalism throughout.
Kiwi · 30 June 2020
Agent replied · 11 June 2024
Thank you for leaving us a review, we will make sure Ameesha is made aware of your kind feedback, thank you again.
★★★★★ 1/5
TrustpilotNever again
Never again. It's been almost 2 years I'm staying at a flat managed by Hamptons and all other problems aside, they didn't even try to solve our main problem for a year, which is the terrible toilet smell that fills the house when the neighbour is in. I can't remember how many times we complained and how many times they said they'll look into it, but the best thing they did was suggesting to use a drain unblocker as if we couldn't really think about it. They clearly don't think being an agent doesn't mean helping both sides but only being on the landlord's side.
Gokhun · 12 April 2019
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review. Customer service is very imporant to us and we are saddended to hear you are experiecing this issue in your property. The matter has been raised with your Landlord and your property manager is awaiting his approval for works to take place. Unfortunately we cannot instruct works to be carried out unless we have approval from the Landlord. I can see your property manager is working hard to resolve this matter and having just received an email from you, we will ensure this matter is also addressed in line with our customer care procedures. Thank you.
★★★★★ 5/5
TrustpilotThank u for your assistance
Thank u for your assistance You was solved the problem more quickly then I expected, wich it’s amazing thing for Hamptons tenants…
Dana · 25 July 2024
★★★★★ 5/5
TrustpilotExceptional Property Management by Grace
Grace Campbell from Hamptons has been an exceptional property manager! She is always quick to respond to any concerns or issues we raise and ensures they are resolved promptly and thoroughly. Her dedication and follow-through give us peace of mind, knowing we are in good hands. Grace consistently goes above and beyond to make sure we’re comfortable and well-settled in our property.
Luca · 29 November 2024
★★★★★ 5/5
TrustpilotA reliable well managed company with excellent service from Patryk Lehmann
A reliable well managed company with valuable ties within the variety of services (property/rental management, accounting including taxes, sales, etc). I have experienced excellent service from my property manager - Patryk Lehman - who was always prompt and reliable. When the flat required repairs due to a water leakage from above, he went out of his way to ensure this was done fast and in a cost effective manner.
Salaam · 7 August 2024
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Louisa from Hamptons Estimate Agency, and I must say that their service was absolutely exceptional. From start to finish, they exceeded my expectations in every way possible.A massive thank you to Louisa.
Jean · 20 June 2023
★★★★★ 5/5
TrustpilotEfficient Service
Currently renting a Hamptons managed house. Issues are dealt with quickly by the Property Manager who liaises with the Landlady and the appropriate business to get things fixed. Someone also came round to check things are in working order after 4 months of being in the property and then fed back to the Property Manager for things that needed doing. The staff in general are friendly and try and help out in any way possible.
Maria · 19 April 2024
★★★★★ 4/5
TrustpilotGreat Property Manager!
Our Hamptons Property Manager has been great. Very responsive, always quick to communicate. Our PM always understood the (few) issues we had during our rental.
Rogan · 20 May 2024
★★★★★ 5/5
TrustpilotGreat service and special thanks to Sarah Golder
Fast, friendly and very professional! Sarah is our deposit manager - never an easy job. She’s done a great job sorting out problems, liaising between all parties and coming up with fast solutions. Highly recommended!
Damaris · 18 October 2023
★★★★★ 1/5
TrustpilotTerrible experience in London W8
Terrible experience in London W8. The agent bothered to answer my e-mails, when I called directly suggested to contact by e-mail to fix appointment. Instead of arranging requested viewings I got tonnes of rabish overpriced apartment offers. The same agent asked me every time to send my property search requirements. I felt absolutely ignored. As the result, after nearly 2 weeks chasing for viewing arangement the apartment went ''under offer''.
Bookkeeper · 9 November 2021
Agent replied · 11 June 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotHamptons - property management
Jana Volfikova was our property manager at Hamptons and she made our lives so much easier! She was courteous, helpful and responsive - never had to chase her!
Melbourne · 29 June 2020
Agent replied · 11 June 2024
Thank you for leaving us your feedback about Jana, customer service is very important to us and we have no doubt she will be delighted to read your review. Thank you again.
★★★★★ 5/5
TrustpilotHamptons have always been friendly
Hamptons have always been friendly, reliable, and helpful regarding my rental. Any issues have been dealt with very quickly by David Whiting and his team.
Liz · 14 May 2024
★★★★★ 5/5
TrustpilotGood work by Hamptons & John Williams Heating
I called Jennie this morning as the house we rent had a leak under the sink. Although a difficult time of year, she arranged for John Williams Heating to come out very quickly to rectify the problem. Thank you Jennie and John Williams Heating.
Robin · 23 January 2023
★★★★★ 5/5
TrustpilotMaintaining High Standards of Service
My property Manager, Patryk Lehmann has been helpful and eager to address my concerns.I’ve been with Hamptons for several years. They have maintained their high standards and professionalism.
Vivian · 14 March 2024
★★★★★ 5/5
TrustpilotHamptons provide a very professional…
Hamptons provide a very professional sevice. Anca is a very competent memeber of the management team who provides excellent feedback.
Andrew · 8 August 2024
★★★★★ 5/5
TrustpilotShardai Whitter-Lewis - great property manager!
Shardai is extremely responsive, kind and empathetic property manager and we really appreciate all of her help so far. We have had a few issues with the property and every time Shardai has managed these well, collaborating both with us tenants and the landlord. Highly recommended!
Elina · 5 November 2022
★★★★★ 5/5
TrustpilotThank You Jacob
Thank you so much for all of your help and support during our recent move. Moving house is always a stressful experience and even more so during COVID 19 but the support from Hamptons and in particular Jacob Forster from the Stratford Upon Avon branch was fantastic and really made the process as simple as possible. M Bullock
M · 21 December 2020
★★★★★ 5/5
TrustpilotExcellent service by Sarah Golder-…
Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!
Miss · 21 June 2023
★★★★★ 5/5
TrustpilotRebecca Hitchman at Hamptons
Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy
Simon · 25 November 2022
★★★★★ 5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
Li · 2 February 2023
★★★★★ 5/5
TrustpilotHamptons Management Agents
On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.
Donna · 30 June 2021
★★★★★ 5/5
TrustpilotShahena has been very professional and responsive
Shahena has been a great property manager for us, keeping us regularly updated and being proactive when things need repairing or there are any issues.
Mike · 27 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
