Trusted Agent profile · London
★★★★★
1,391 reviews across 1 platform
Pantoon Dock North Woolwich Road, London, E16 2AF
Hamptons's office in London, at Pantoon Dock North Woolwich Road, is rated 4.3 out of 5 across 1,391 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Hamptons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRebecca Hitchman at Hamptons
Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy
5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
5/5
TrustpilotHamptons Management Agents
On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.
5/5
TrustpilotShahena has been very professional and responsive
Shahena has been a great property manager for us, keeping us regularly updated and being proactive when things need repairing or there are any issues.
5/5
TrustpilotAmazing experience!
My experience with Hamptons has been nothing but positive, starting with property hunting with Patrick.Our property manager Sana has been on top of the managing since she took over the property! Sana has been responsive, kind and reliable. All of the issues are addressed promptly.
5/5
TrustpilotJacob Forster
Our experience with Hamptons has been excellent. We were supported as buyers by Jacob who was fundamental in getting us to the contract exchange stage. He has been patient, helpful and tenacious in making sure everyone knew the process, were connected up and the process moving along. Thank you Jacob, over and above. Very happy.
1/5
TrustpilotI moved into a property which was…
I moved into a property which was refurbished to a supposedly high standard. Well from the minute I moved in there were a number of issues. Water coming in through the light switcheswater coming in through the walls when it rained, causing a lot of damage. Boiler leaking, washing machine leaking, floorboards cracked and grouting in floorboards coming out. Toilet blockage caused by the sewage pipe being installed incorrectly. Which resulted in not being able to use the toilet for 3 days. Shower leaking which resulted in water damage to the kitchen ceiling. Once I moved out the landlord accused me of cracking a window pain- this was already there when I moved in, which I need to pay for to get repaired. Toilet seats repair due to rust...Bizzare!I would not recommend Hamptons as they were not helpful to me at all when we ended this contract.
5/5
TrustpilotBest in class
I have been fortunate to have had excellent service from Jacob Forster at Hamptons Stratford Upon Avon branch in the recent sale of my property. Jacob gave good advice, was agile and quick to respond to all my needs and in fact was a step ahead in many aspects of the sale. He went above and beyond to help me as I was transacting whilst living abroad. Outstanding and personal service. Thankyou.
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
1/5
TrustpilotWe have used Hamptons for 4 years to…
We have used Hamptons for 4 years to let and manage our property and their level of service is appalling. We eventually had to take over the management directly with our tenant due to the poor service they were providing despite being paid to provide this service. Very unresponsive to any requests and we have moved on to another agent who provide a brilliant service. Be warned their customer service is appalling.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
1/5
TrustpilotHampton international not professional
Hampton international is a firm that is inefficient and unprofessional. When it comes to grabbing/finding a tenant they seem to be nice and quick. when it comes to the end of the contract they are slow and let things drag. We had to chase them with lots of emails with regards getting our deposit back. I urge all tenants to be aware of that.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotGreat agents
Yoanna was so helpful with getting us into our flat. We could tell that she really tried hard for us.We have a had a few issues with the property, but Melanie has been very helpful, always quick to respond, and has helped with any issue we had.
5/5
TrustpilotSara at the caterham sales office is a…
Sara at the caterham sales office is a credit to your company. Incredibly helpful. Fantastic service and should be promoted to show others how it's done right.Thank you Sara
5/5
TrustpilotExcellent property management over several years
Hamptons has managed my flat for several years and the support I get from Holly, my property manager, is outstanding. She helped manage a large renovation project, including recommending contractors and overseeing their work, ensuring that everything was done to brief and snags were dealt with. Huge thanks to Holly.
5/5
TrustpilotProperty Management
Our Property Manager Minneaux Schandorf is exception in ensuring all bases are covered - across timely and prompt communication with our tenant ; timely payment of service charges ; immediate attention to repair and maintenance related issues. Thanks very much Minneaux !!!
5/5
TrustpilotThank you Anca!
Anca is so brilliant! She is managing our tenancy and she makes it very easy for us, when sometimes renting can be really difficult.
5/5
TrustpilotGreat experience
A pleasure dealing with Hamptons Rentals throughout our tenancy, professional, competent and helpful. Paperwork, check in and out all online for easy tracking and reference. Thank you Charlotte, Jenny and Sarah.
1/5
TrustpilotYou better not use this service
If you decided to use it, better don’t: you would need to do all the job, pay them, and never get any responsibility for their actions. They “agreed” with landlord to let a clean property, but neither cleaning, nor maintenance happened, and now the landlord drains our pockets for his crappy flat
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotThe most helpful person I’ve met
Taylor went over and beyond to help smooth out the deposit return. Restored my faith in human nature
5/5
TrustpilotMatilda has been great
Matilda has been great, very helpful and prompt! We're always comfortable knowing that there is help if we need with our rental.
5/5
TrustpilotLucy Desborough has been great to us…
Lucy Desborough has been great to us over the last 2 years. We moved here from the Netherlands and appreciate the proactive management.
5/5
TrustpilotMegan Sillett made our experience amazing
Megan Sillett made not only the move into the flat seamless, nothing was too much trouble - and she looked after us in the 2 years that we stayed at Butler's Wharf. I would have no hesitation in recommending Hamptons - 5-star service!
5/5
TrustpilotExcellent service
During the initial search through to moving in, we have had nothing but a great experience with Hamptons. The process was really smooth and efficient. Jen Powell, our property manager has been excellent, quick to react to a few small issues when moving in and keeping constantly updated. I would highly recommend using Hamptons (we are renting our property in London and wish we had the same level of service with our agent)
5/5
TrustpilotGreat support and reliable staff.
We had great support from Hamptons team to rent a house. The procedures were smooth and Roni was very helpful. Now I have David Whiting to contact when I have problems or queries and I always appreciate his prompt responses very much.
2/5
TrustpilotPoor service & communication were poor…
Poor service & communication from start to finish but the main issues were the under valuation that was based on a visit 12/18 months previously. My request to increase the price was described by the estate agent as "unrealistic" yet it turned out to be accurate. To the end of sale - the buyer was in the house before I even new completion had taken place. The only reason I give this 2 stars is because of a staff member Sara, who was professional and sensitive to our divorce sale but sadly I had very little dealings with her. I never did get an explanation as to why my ex had been contacted by Hamptons and not myself, surley it is simple courtesy? but this was the case all along regardless of my reminders. A complaint through the relevant channels just got bounced back to the branch with no resolve.
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Tell us what you need and we'll put you in touch. Hamptons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
