Hamptons London reviews

★★★★★ 1/5

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The most traumatic experience ever!

The most traumatic experience ever!From start to finish our Hamptons managed tenancy was a joke. Who needs an oven, right? We lived without one for over 8 months. Hamptons and the landlord failed to fix it. They failed to fix broken windows, lights and lots of other ‘insignificant’ issues. They failed to communicate with us in the way you would expect an agent who is managing your property would. It’s the most shocking experience we ever came across and the company did an absolute zero to rectify things. They simply do not care about tenants. They didn’t return us our deposit and we will go as far as taking them to the property ombudsman and the small claims court to have some sort of justice. Avoid, avoid, avoid!

Julia · 7 May 2021

★★★★★ 5/5

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Complete internal reconstruction of a house due to serious water damage whilst the property was was vacant between tenancies. k

Internally, my house was completely destroyed due to a burst water pipe that leaked continuously when the house was vacant.I was travelling overseas throughout the reconstruction period and was totally reliant on Hamptons to project manage the renovation on my behalf.Hamptons were my representative in negotiations with the Insurance loss adjustor ,the nominated contract administrator and the main contractor tasked with performing the repairs.They managed to convince me to redesign the en-suite bathroom.redesign the kitchen,redesign the front door which was a safety hazard because of the glazing arrangement. I was happy to give them full control of flooring selection and curtain and blinds selection as I was overseas .Hamptons were able to negotiate with the insurance company terms for loss of rental income on my behalf which was completely unexpected.Hamptons performed all these activities with minimal cost to myself under a vacant possession management contract .In the final analysis I was able re-market the property at a much increased rent because of the enhancements that were made.

Edmund · 19 May 2024

★★★★★ 5/5

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I've lived at a Hamptons-managed…

I've lived at a Hamptons-managed property for about 3 months now and the communication with the management team has been great. Melanie is our property manager and she has always been timely and responsive in her communication and updates. Maintenance tickets have been responded to within 24 hours, and she always confirms our availability before scheduling any work on our flat.

Rachelle · 15 November 2021

★★★★★ 1/5

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Been threatened by an agent

HiI had no choice but seek legal advice from Martin solicitors because of the treatment I received From Iulea Pennell from Hamptons. I moved in the property in 6th of January. My partner has suddenly very young passed away. After the big shock stress anxiety pain and depression, I still was encouraged and emailed Julia Pennell to ask to release me from the flat since I’ll no longer be able to pay the rent there. Julea Pennell came to my flat and told me if they find a tenant I have to leave the flat immediately which I agreed, I also had a witness with me on the day tanks God.When I moved out on the 1st of March I let Pennel know, she accepted and after they done the reference she sends me an email that I have to pay the rent until beginning of May Plus keeping my deposit which in the end I did agree to keep my deposit but I NEVER agreed to pay for further rent, otherwise I would’ve stayed in the property until May makes sense.She refuses to give me the end date when I actually moved out from the flatShe called me and threatening me over the phone, and when I said to her how hard for me is already losing my partner, she replied : I don’t care and that’s your problemSeriously ?On top of this before I moved in, Rupert Woodley have guaranteed me 100% that the leak on the wall will be repaired before I moved in. I moved in and Nothing was repaired on top of that, toilet seat was broken. The cleaning was not done there was grease leaking on the cabinets in the kitchen and dust everywhereMelissa apologise and said they will make sure they will repair the leak as soon as possible. I’ve been emailing constantly to have the repair done after weeks, they sent a Plumber, Who Removed The plastic on the wall and expose electric wires from the wall they were sticking out so if you pass on the hallway, you’ll touch them which is absolutely dangerous. I Complained, but there was nothing done about that. I also fall off in the hallway and hurt my elbow because there was so much leak that was coming from the roof through the wall and on the floorsJulia Pennel Refuses to give me The correct end of tenancy when I actually moved out of the flat and added 2 additional months plus keeping my deposit. Because of the more stress she added to my situation already I have even worse Panic attacks and anxiety all because of Julia Pennel. Someone hire up needs to get in touch with me and with Julia Pennel needs taken further actions and apologize for how bad I was treated

Catalina · 16 May 2024

★★★★★ 5/5

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Thank you to Jennifer and the team

Thank you to Jennifer and the team! We had a recent minor maintenance issue and they had it sorted really quickly and no questions asked. Have been very professional throughout our lease overall.

Coolcamper · 26 April 2024

★★★★★ 1/5

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Disappointed landlord

Having recently received our fully managed property back from a 2 year let, I write this as a disappointed landlord. Amongst several issues, a dispute over damage to a fridge has caused unbelievable stress as the agent will not accept there was a difference between the photographs of what was handed over on move in day and what was returned on move out day. The photos from the agent-arranged final inventory show the damage, a deep gouge ¾ of the way across the front of the fridge, which was not there on move in day (also in a Hampton's arranged inventory)Our house was cleaned by a Hampton’s recommended cleaner and left in a poor state, dirty oven, dirty floors, cobwebs. Don’t waste your money. Much of this might have been alleviated if Hamptons had handed the house directly over to the landlord at the end of the tenancy and walked through with us so that we could discuss issues; as they do with the tenant. Instead, we are left fighting for compensation because they didn’t believe what was found. I strongly would not recommend the fully managed service as the landlord’s interests are not served. Coupled with a part-time, newly appointed property manager who is difficult to contact and did not return calls this was a thoroughly unsatisfactory system. No wonder the parties involved are incredibly frustrated and fed up.

Hamnett · 7 April 2021

★★★★★ 1/5

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Hamptons Blackheath Village + Lettings Director - Stay clear. Absolutely appalling

Engaged Hamptons Blackheath Village to let our 6-bedroom house in Blackheath. Of all the agents, and based on prior experience, Hamptons' glossy brochures looked and communicated the most professional service. Sadly, far from it. From the word go, alarm bells started ringing: They don't feed back after viewings - let you ' the client - 'hang'; don't read emails, multiple Hamptons people involved, different replies from different staff - left hand doesn't know what right hand is doing, let themselves into your property with viewers without notification (woman alone in house hearing someone sticking key into front door keyhole while in shower... no agent/viewing expected or agreed...scary and wholly unacceptable. Once tenant found, more errors, getting the Tenancy Agreement (TA) to signature stage was a living nightmare, multiple people involved again, more left hand doesn't know what right hand is doing. Demands that tenants gain access to 'measure up' two days before TA signed.... rather than focusing on getting TA signed. Several complaints in process. Uncouth Regional Director gets involved to 'help' but makes the whole thing worse. Justifies errors and perpetuates comms problems and handling. Whole thing underscored by repeated (as in 15-20 times) requests for sensitivity of handling due to property owners' terminal illness. Hamptons showed themsleves wholly incapable of comprehending and showing sensitivity, judgment and respect for the situation. Gross incompetence and lack of professionalism, let alone empathy. Finally make a formal complaint to Customer Care. They ask Regional Director to handle - aka asked Boris Johnson to assess Boris Johnson's handling of the corona crisis. More evidence that Hamptons just don't have a grip of things. Came back a whitewash of course. Next: tenants in place and rent payment process agreed, included in TA and all working fine (tenants lovely and paying rent as agreed), Hamptons contact tenants and tell them they're in rent arrears ...... Upset us enough, now also upsetting our tenants.We refer to National Director of lettings. Long conversation. Back comes an email that talks to improving processes going forward but fails to show any redress of OUR problems, let alone offer any form of compensation or reduction in fees for this nightmare, instead a patronising suggestion that Hamptons may make a contribution to a charity on our behalf. How appalling. We make our own contributions to charity thank you very much. You make yours. Nothing to do with this case. We paid up full fees for whole year to free us from further dealings with Hamptons and notify them of wish to terminate the contract in view of the appalling handling and conduct and full fees paid up. Lawyer has confirmed we're in our right to exercise the termination clauses in contract with no further obligations or fees due to Hampton in view of the handling and conduct. 10 days later: zero reply. Just reported them to the Association of Residential Lettings Agents and The Property Ombudsman and notified them that we will go fully legal if they don't confirm termination of contract within 5 days. Let's see if that makes a difference . We have already deterred several neighbours from going anywhere near Hamptons in Blackheath Village. To all of you here: DON'T get taken in by their glossy brochures. It's all gloss. Not a surprise that 40% of reviews of Hamptons here are in 'bad' category. Wish I had checked before. You are now warned

Jeanette · 1 April 2021

★★★★★ 5/5

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From the moment I walked in the door of…

From the moment I walked in the door of the Stratford-upon-Avon branch the service has been impeccable. Communication has been outstanding and prompt. I have moved over from Australia and this is my first time renting in the UK, both Jasmine and Matilda have been brilliant at answering all my questions and liaising between myself and the landlord, making the process as smooth as possible. I can only speak for the rental team, but I have no hesitation in recommending Hampton's SUA.

Sian · 11 May 2024

★★★★★ 4/5

Trustpilot

Letting a property can be problematical.

We own a rental property in Stratford upon Avon which has been managed by Hamptons for some time now. Letting a property can be problematical. Like many landlords we have had exemplary tenants but also, sadly, some horrible ones. However our experience with the staff in the Stratford office has been excellent and we have also been helped by a number of extremely responsive property managers over this period. Our latest property manager, Matilda Hall, is great. She keeps us informed and deals with property maintenance issues in a calm and efficient manner.Unfortunately we are less impressed with the Accounts Department and have had numerous concerns over recent years. very regrettable given the excellence of the staff who actually take care of the day to day problems.

Lesley · 10 May 2024

★★★★★ 5/5

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Amelia, Charlotte and Harriet

Amelia, Charlotte and Harriet were very helpful in both helping me find a new flat to rent as well as helping me complete the formalities associated with exiting my old flat. Always friendly, responsive and helpful

Robert · 23 January 2020

★★★★★ 1/5

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promised to value my house without the…

Promised to value my house without the need to visit They were all over me like a bad rush prior to agreeing to valuation Requested plethora of details which was provided and hadn't heard from them since This kind of could not give a flying monkey attitude helps Estate Agents to continually gain the top place for being most respected and loved profession in the country successfully beating Double Glazing and Used Cars SALESMAN by a MILE. GREAT ACCOLADE FOR GIVING ITS MIDDLE FINGER TO THE CUSTOMER

Koraljka · 12 March 2021

★★★★★ 5/5

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Mya Miller

Mya Miller has been an excellent property manager with whom we have a very good relationship. Her communication skill are excellent and we will hate to loose her when she is inevitably promoted!

Corte · 17 April 2024

★★★★★ 4/5

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Hamptons Services

Renting was a daunting experience having lived in the same house for almost 20 years. Christina Petitt a consultant @Hamptons was professional, polite, and very patient with our individual requirements. Many thanks, looking forward to my 1st year with Hamptons management.

Beatrice · 27 October 2023

★★★★★ 5/5

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Gemma has been really responsive and…

Gemma has been really responsive and responsible being our property manager. We are in the process of dealing with a squirrel problem and she has been very helpful since day 1. Being a tenant, having a great property manager really reduces the stresses of property maintenance and I really appreciate her help.

C · 4 December 2022

★★★★★ 5/5

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What a delight it is to have Patryk as…

What a delight it is to have Patryk as my property manager. He has addressed issues really promptly and work has been done in super quick time. In the past anything needing doing took months to be seen to so the change is so appreciated. I have now had the delight of meeting Patryk when he took the trouble to come to the property. He is very professional and supportive. Hamptons are very lucky to have him on the staff. Well done Patryk, thank you.

Ms · 2 May 2024

★★★★★ 1/5

Trustpilot

Horrible experience with Hamptons

We have been having an extremely negative experience with Hamptons as the management company of our lease. We have been good tenants paying regularly our rent for one and a half years now. We contacted them over a month ago about a couple of issues we had: an unhealthy mould in the kitchen and a broken shower in our main bathroom. They sent an engineer who confirmed the issues a couple of days later and we have been waiting for a response ever since. Hamptons has not been clear about what the problem is and we don't have an idea about if and when these problems will be solved. Meanwhile, we can't use our shower and we have reduced space in the kitchen, all of which is extremely inconvenient. We really don't understand why this is taking so long. Unfortunately, we had a similar problem with them not carrying out works in a timely way at the beginning of our lease. We have found this behaviour unprofessional and unhelpful, so once again, we would not recommend having Hamptons as a management company.

Antonella · 8 February 2021

★★★★★ 5/5

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Excellent Rental Property Management Service

I have used the Hamptons Property Management Service for my rental property for the past 3 years and I continue to remain very satisfied. Professional, proactive and extremely efficient, Melissa Jeynes and the team at Hamptons Banbury give me complete peace of mind, ensuring that the many regulatory requirements facing landlords (and any issues that arise with a tenancy) are managed effectively.

Philip · 9 July 2021

★★★★★ 1/5

Trustpilot

BE AWARE - HIGHLY ILLEGAL PRACTICES

Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.

Customer · 29 January 2023

★★★★★ 1/5

Trustpilot

BE AWARE - HIGHLY ILLEGAL PRACTICES

Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.

LDB · 29 January 2023

★★★★★ 5/5

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Having a house to sell in Stratford…

Having a house to sell in Stratford upon Avon after the passing of my Father was always going to be a difficult situation for myself.Jacob Forster of Hamptons of Stratford handled the whole process with sensitivity and great professionalism for both myself and the purchasers, a total professional and I would not hesitate to recommend him and Hamptons Thank you all involved

N · 16 June 2021

★★★★★ 5/5

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Sold in Blackheath

We have recently sold our house in Blackheath through Hamptons and would like to thank Kat, Peter and the team for such exceptional service. The communication and feedback have been excellent throughout and the whole sale process has been largely stress free because of this. I wouldn't hesitate to use Hamptons again and would definitely recommend the services of the Blackheath office.

Alex · 14 June 2021

★★★★★ 5/5

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Hamptons

My experience with Hamptons has been exemplary. Their attention to detail, helpfulness and positive attitude is a real credit to their ethos.

Charlie · 21 March 2026

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service from Jacob at Hamptons Stratford-upon-Avon. We had a rather protracted conveyancing and Jacobs support and pro-activity really helped to complete our purchase.I'd highly recommend Jacob, Paul and rest of the Hamptons Stratford-upon-Avon team.

Nick · 20 January 2020

★★★★★ 5/5

Trustpilot

Great first year

Having never let a property before it was all a bit daunting but Hamptons have made the whole experience extremely pain free, with their fully managed service. All the staff have been helpful and efficient, Melanie Hudson, our personal property manager really has gone ‘above and beyond’ taking care of us and our property perfectly, answering my, probably silly, questions in a friendly and timely manner. I would thoroughly recommend Hamptons to anyone looking for a professionally managed letting service

Andrew · 19 April 2024