5/5
TrustpilotExcellent Service
Ms Elle Seaby is an excellent property manager. She is efficient, helpful and is ever ready to assist me in solving issues arising from my property. Thank you.
Trusted Agent profile · London
Hamptons London reviews
★★★★★
1,573 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,573 reviews on two platforms, including 182 Google reviews rated 4.7.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGerrards Cross Lettings Office
Can I also say that I'm finding that the agents from Hamptons offices are some of the most pro-active agents I've come across in keeping in touch with their clients. Most agents I speak to who are given the same brief as I have given you tend to forget about you after a week so it's great that you don't.
Agent replied · 10 June 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear you have had such a positive experience with our Gerrards Cross team. It is especially wonderful to hear the team have been proactive and kept you up to date throughout. We look forward to sharing your feedback with the team in Gerrards Cross, thank you again.
5/5
TrustpilotExcellent customer service by Rebecca
Rebecca has been brilliant in overseeing the property that we rent. She is always polite, friendly and professional and efficient in getting things sorted out for us. I highly recommend Hamptons and rate Rebecca highly.
1/5
TrustpilotNo news about our deposit
We've been out of the property for 15 days, still no news from Greene & Co, now Hamptons, when our deposit is going to be transfered in. The landlord claims he's been chasing them as well to find out!I don't even understand whey they are holding our deposit when they didn't even manage the property. This should be illegal.
Agent replied · 10 June 2024
Thank you for leaving us a review. Customer service is very important to us, so we are naturally disappointed to received your feedback. We appreciate your frustrations but rest assured Hamptons International hold your deposit on behalf of the landlord to ensure it is correctly protected. Please do contact customercare@hamptons-int.com for further support.
5/5
TrustpilotWe love having Megan Sillett as our…
We love having Megan Sillett as our property manager. She is always super helpful and quick to respond and nothing is ever too much to ask.Highly recommend Hamptons and Megan. We will definitely be coming to you guys next time we are looking to rent out our property or move home ourselves.
5/5
TrustpilotSo very grateful to all of Melanie’s…
So very grateful to all of Melanie’s help through such a tricky time. Melanie took over looking after us for a short period but made such an impact and difference to our situation and we are truly grateful. Hamptons show a great deal of care to their customers on the whole and definitely sets them apart from others.
Agent replied · 10 June 2024
We are delighted to hear Melanie supported you through such a difficult time and we look forward to sharing your kind feedback with her. Thank you.
5/5
GoogleSuperb experience working with Matthew Johnsen at Hamptons. Very helpful showing us the property initially, patient and knowledgeable when we requested a second viewing. Helped me through the overall process right up to completion. Would highly recommend.
Agent replied · 11 June 2024
Hi there Ben, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
TrustpilotSo far so good
I've been renting with Hamptons International for the last 3 months and it's been a very positive experience so far. From the early pre-rent days, when we were getting all paperwork sorted, until now, the team at Hamptons has always been professional and responsive. My Property Manager, Melanie from Bath Lettings, is extremely helpful, polite, friendly and professional. Thanks!
Agent replied · 10 June 2024
Thank you for leaving us a review. It is wonderful to receive your feedback and in particular, we are delighted to hear both the team in our Bath branch and property management have been friendly and professional. We take customer service very seriously and look forward to sharing your review with the whole team, thank you again.
1/5
TrustpilotWorst property agent ever
I went for a property viewings wiht Hamptons. Despiste booking the viewing, the property agent (Ben Constantinou) never arrived to show me the flat. On top of that he kept saying that he js going to arrive whereas he never intended to. He wasted our 1 hour never responded to any of my calls. Very UNPROFESSIONAL SERVICE. DON’T use them.
Agent replied · 10 June 2024
Thank you for taking the time to leave us a review. Customer service is very important to us and we are naturally disappointed to receive your feedback. I can see Ben was running late and this was communicated to you by the office with Ben calling you on his arrival but receiving no answer. I understand the viewing took place at a development with many others nearby, understandably these buildings have many blocks and entrances and I believe perhaps you may have been at different locations within the premises and were unable to locate one another. We are passionate about providing an outstanding service and would be more than happy to rearrange your viewing with either Ben or another member of the team to ensure you have had the opportunity to view the property. Perhaps you could look at meeting at a nearby location and travel to the premises together to ensure this issue doesn't occur again. Thank you again for leaving us a review, I will pass your feedback onto the branch manager and should you wish to, please do not hesitate to contact the team to rearrange.
5/5
TrustpilotRebecca Hitchman is a STAR!
Rebecca Hitchman was always SO responsive to any requests or concerns we had. It was really nice to know that we would get a response on any requests that we had. She was fantastic!
5/5
TrustpilotProfessional, helpful and responsive
I would definitely recommend the Hamptons team for property management services and in particular Eloise. Hamptons have managed our flat in Clapham over the last +10 years, and always been helpful, responsive and very professional.
5/5
GoogleJulian was a very helpful property manager who dealt with all our requests in a timely manner! He was also very efficient in dealing with our deposit and making sure we get it back without any deductionsPositiveProfessionalism
4/5
TrustpilotRecommended from tenant perspective
We are renting and have been for 6 months. Hamptons has been very helpful. Form the initial viewing to the day to day. Matilda keeps in touch and most importantly follows up on outstanding issues , which is very refreshing . So far , all in all, to be recommended from a Tenant perspective.
5/5
TrustpilotExcellent…
Hamptons have given us a very professional service, and they are always prompt in dealing with any issues. Charlotte and the team have done an excellent job.
5/5
TrustpilotJulian Powell- Hamptons Sunningdale
Julian Powell is an outstanding Property Manager. He is on top of problems and finds solutions - all the while smiling and putting people at ease. It really is a pleasure dealing with him.
5/5
TrustpilotIt is difficult for me to manage my…
It is difficult for me to manage my property from 6000 miles away but Amelia acts as my eyes and ears. She keeps me aware of what certification needs doing and when and liaises with the tenant and mysel to ensure any work that needs doing is done and ensures that both of us are satisfied.
1/5
TrustpilotStay away
I’ve been a tenant in a flat under Hamptons for over 5 years. They are rarely timely with their responses on queries, have to follow up multiple times and good luck if any appliances break or if you want help and guidance when checking out! Stay away if you want to keep your sanity!
Agent replied · 10 June 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
5/5
TrustpilotHamptons Blackheath were great
I chose Hamptons Blackheath to sell my house based on the interest shown by Joe in getting the property on the books. He was prompt in communication, open to a tiered fee structure and quick to get pictures/ marketing materials. Peter, Cat and Lucy organised and conducted viewings and following an open day with several iniquities buyers, we accepted an offer. Hamptons appointed Jessica as the sales progressor and she followed up with us, our buyers and solicitors to keep us all updated. The team was respectful, helpful, considerate and responsive all through. From marketing to completion at a price point we were happy with in under 100 days including Christmas and people being off sick due to COVID - Hamptons definitely earned their commission - which isn’t something one often hears about Estate Agents. I would definitely recommend them.
5/5
TrustpilotGreat teamwork from Sevenoaks office!
The Sevenoaks team at Hamptons pulled all the stops out to sell my house. Special thanks go to Christian Bigwood who was so professional and reassuring after two of my sales had fallen through and managed the whole process exceptionally well. Thanks also to Deborah and Laura who provided invaluable advice and assistance.
Agent replied · 10 June 2024
Thank you for leaving us a review, we are delighted to hear the Sevenoaks team provided such a positive service.
5/5
Trustpilotwhen my remote key is broken
when my remote key for my garage is broken, my property manager Patryk Lehmann sort out as soon as he can and deliver the new remote soon. while calling with him, he communicate very politely with me and moved to sorted out very soon. It was very helpful.
5/5
TrustpilotHamptons is such a great letting…
Hamptons is such a great letting company. If we need anything repaired or replaced they react immediately and are so helpful in assisting us. Not like our previous letting company and that is why I will stay with Hamptons, it makes such a difference knowing someone is readily available to help. Thank you!
4/5
TrustpilotOverall Good Service
Overall a good experience from Hamptons - being a landlord & tenant it has been interesting to see both sides! My only critique would be to make sure they give prospective tenants better information about the property before they agree and sign - (we had a few ‘surprises’ come moving in day!) however, we cannot fault the excellent service from Katie Tucker (Property Manager) always ready to help and super professional - she is a credit to Hamptons! :)
5/5
TrustpilotMr J Frankiewicz
Laura Stronghill look after my apartment for several years . She was always proactive nothing was too much. Hamptons are lucky to have her. My experience with other agents on some of my other properties did not come close to the service provided by her and her colleagues
5/5
GoogleExcellent service from all the staff at Hamptons. Particular thanks to Harry, Alan and Laurice for their prompt and professional service throughout. Would thoroughly recommend this agency to all.
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Tell us what you need and we'll put you in touch. Hamptons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
