Trusted Agent profile · London
★★★★★
1,576 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,576 reviews on two platforms, including 182 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAs a first time landlord I have been incredibly impressed with Charlie’s professionalism. She responds quickly, persists until an issue is resolved, is proactive and has developed good working relationships with me and the tenant.
Hi, we are delighted that you enlisted Hamptons Estate Agents City of London and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleMy experience of Alex Rusling was when we were purchasing a property - Alex was acting for the vendor. He was incredibly responsive and smoothed the transaction through to get to exchange very quickly. In our dealings with him he has always been very courteous, knowledgeable and professional. Richard Johns
5/5
GoogleWe had very friendly and efficient service from Georgia Bullock, who worked fast to help us secure our flat. Very clear communication throughout the process.
Hi Matthew, we are delighted that you enlisted Hamptons Estate and Letting Agents City & West End and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotBeen dealing with Jennifer Powell at…
Been dealing with Jennifer Powell at hamptons got a few months plus now and I can say she is good at what she does.Always there and when problems arise she deals with it promptly and gets the answer back ASAP.Dealing with jen everything just flows with no hassle I highly rate her and have got lots of time for her which makes me go above and beyond in everything I do for her which makes hamptons the best.Keep up the good work young lady
5/5
TrustpilotEllie Marsters has been very attentive…
Ellie Marsters has been very attentive and responsible manager for our property in London for tge letting and longtime management Hamptons is a top estate firmCordially danny GrossCheese Gate Flats
5/5
GoogleWe had very friendly and efficient service from Georgia Bullock, who worked fast to help us secure our flat. Very clear communication throughout the process.
Hi Matthew, we are delighted that you enlisted Hamptons Estate and Letting Agents City & West End and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
1/5
TrustpilotUnprofessional
Unprofessional. Had a viewing booked, no one turned up, been waiting in the rain for 20 min, no mobile phone provided and landline phone no one is picking up. Next day I’m getting a phone call with “I don’t care” attitude to book another viewing. Avoid.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotTotal Fraud
I recently moved out of Crawford Buildingand had a very frustrating experience with the property manager, Brooke, and the management company.
5/5
TrustpilotGreat property management!
I have been a tenant for just over a year now with Hamptons and the staff here have been nothing short of fantastic from day one. Patryk (my property manager) is very polite, friendly and approachable. He has been extremely helpful, very prompt in replying to emails and has never left me waiting. Great service, I hope it continues!
5/5
TrustpilotGreat Performance
Hamptons Stratford upon Avon performed brilliantly, they did everything they said they would do very quickly to get our property to the market. Our contact was extremely enthusiastic, he had done his market reach before the initial viewing and valuation knowing exactly how to price the property to get the right price and a speedy sale.
Thank you for your feedback about our Stratford team, we are delighted to hear you had such a good experience and we look forward to making them aware of your review.
5/5
GoogleI have worked with Hamptons for many years and find them very professional, responsive and helpful - often beyond expectations. Bravo and keep up the great work. Much appreciated, and a very special commendation to our manager Charlie Fleetwood
Hi Lisa! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
TrustpilotHead and shoulders above the others…
I have worked with Hamptons since 2014 and can honestly say that I've enjoyed every day. Before I began working with them I had worked with other letting agencies but none of them come close to the standard I have witnessed at first hand for over eight years.Hamptons are head and shoulders above the many other lettings agencies in the area - county actually. As is the property manager Jennifer Powell. She is excellent at dealing with landlords and tenants alike as well as trade professional like myself. I have never heard an ill word spoken about anyone at Hamptons or indeed Hamptons themselves and am extremely proud to represent them as an independent contractor.
5/5
TrustpilotNicole Drackett has been great!
Nicole Drackett has been really helpful organising key replacements. She’s been quick to respond and chase suppliers when needed and Has been really friendly in her communication with us.
5/5
TrustpilotHave been with Hamptons for 4 years now…
Have been with Hamptons for 4 years now and its been made incredibly easy because of David Whiting. All issues that come up are dealt with quickly and efficiently. I never have to worry about any works not getting done as I know he is chasing contractors and on hand to contact if I have any questions!
4/5
TrustpilotPatryk Lehmann - Property Manager
Patryk took over from a very lack lustre property Manager at the beginning of the year and so far so good. Very attentive, well organised and willing to go that extra mile to appease.A few issues that he will address on my behalf so let's wait and see how that works out but very confident in his ability 👍.
4/5
TrustpilotExceptional service
As a landlord of two let properties managed by Hamptons Maidenhead,we've been impressed. The team is unfailing courteous in dealings with ourselves, tenants and with tradesmen for maintenance & repairs. Their email and telephone communications invariably are timely and clear.Our primary dealings have been with Camilla Askew, Judy Palethorpe and Sarah Kinsella, but all of the team deserve plaudits.
Thank you for your review, feedback of this nature is very important to us and we look forward to sharing it with the team. Thank you again.
1/5
TrustpilotKingston branch - Extremely poor form
Extremely disappointed by the service. After a recommendation from a friend, we had regular contact with Malte Lau. Unfortunately his own interests came before that of his customers. It’s a real shame as Hamptons had such a positive reputation and now I will be telling friends and anyone who will listen to avoid them due to the actions of one employee.
Thank you for leaving us a review. Whilst we have no record of you on our system, we understand you may be posting on behalf of a customer we recently worked with. We have looked into his experience as a whole and whilst we do understand how unfortunate it is when a seller moves to a higher offer, it is ultimately their decision. We appreciate how disappointing this must have been for you but we cannot see an instance where Malte Lau has not offered a high level of customer care and followed procedures. Please rest assured we take customer service very seriously and despite this set back know the team are more than happy to help continue in assisting you with your search. Thank you again for providing us with your feedback, whilst you may not opt to use our services again, we do wish you the very best of luck with any future purchase.
5/5
TrustpilotTop service
Top service. Very understanding, professional and friendly and quick to respond team.
5/5
TrustpilotBecky Curtis and team dealt with a…
Becky Curtis and team dealt with a tricky sale professionally and with commitment.The famiky are delighted to have concluded a difficult probate sale
5/5
TrustpilotGreat service provided by Renae
Great service provided by Renae, she was professional and worked with us while finding a rental property. She found us the perfect barn that ticked all of our boxes. She was permanently on call to advise us and very friendly throughout. As a tenant or landlord you would be thoroughly impressed by the service provided.
Thank you for your feedback about Renae, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
5/5
TrustpilotBest experience for a first time buyer with Honey Starling
Honey Starling from the Hamptons Teddington branch helped us achieving the completion of our first house and everything went pretty smoothly since the first visit till completion.She’s been very helpful in explaining all the process and making things happen at a pace which ultimately made us move 2 months prior to the initial agreed date. I would like to thank her as well as the team from Hampton who supported me in every aspect of the buying process.
5/5
TrustpilotWhat a guy!
I just have to say, Ever since we’ve had Max Barnes as our property manager, he has done an incredible job on being quick and taking action when it comes to having minor issues with our rented property. It reassures you that the issue will be resolved pronto in the future. He also gives us a routine phone call to make sure everything is up to date/if we aren’t happy with anything at present. All round lovely guy, who is approachable and easy to communicate with. Give this guy some recognition. Dedicated to the job and always going that extra mile!
5/5
TrustpilotJust sold a property through Hamptons…
Just sold a property through Hamptons Richmond and would like to thank the whole team especially Jon for their patience, guidance and professionalism
5/5
TrustpilotExcellent Property Manager
Mya Miller has been an excellent property manager and a pleasure to deal with. She always responds to any emails in a timely fashion and is very helpful
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