Trusted Agent profile · London
★★★★★
1,573 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,573 reviews on two platforms, including 182 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHi Hamptons manage the house we are…
Hi Hamptons manage the house we are renting . The Team are very efficient and the service from Rebecca Hitchman is first class . Many thanks Rebecca . I have no hesitation in giving Hamptons a first class recommendation.
5/5
TrustpilotMy experience with the St.Albans team…
My experience with the St.Albans team was very good. I felt that the whole team worked well together with myself on the sale of the house. Obviously there were setbacks and sometimes difficult decisions to make but I well advised and guided by them, resulting in a positive result.
5/5
TrustpilotPretty solid…
We’ve been using Hamptons to manage our two properties in the Bath area for the last 15 years or so as we work overseas. After a slightly patchy start with some less capable managers, Rebecca Hitchman has cemented their service at a solid five stars. Professional, responsive, smart and efficient, she is everything you’d want in a property manager. The back office work, contract preparations, accounting, etc has all been excellent - a huge relief when so far away…
5/5
TrustpilotAttentive, fair, helpful & speedy responses by staff
I think we currently have a far from uncomplaining tenant in my flat. In my opinion, she has been dealt with very well given the somewhat wide arc of her criticisms and demands. Whilst these complaints about noise in the vicinity might be very reasonable were the flat in the countryside, I may not be alone in thinking them not entirely well-grounded in Knightsbridge.
5/5
GoogleI've recently rented a flat with Hamptons. The process of hand over went smoothly and Georgia (the agent supporting me) have done great job making sure that all my requests are taken care of. Thank you so much for the work!
Hi there Gerald, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
TrustpilotPatryk Lehmann - Property Manager
Patryk Lehmann became the property manager for the flat that I let out earlier this year. I have been very pleased with the support he has given me in that role. He is very professional, very detail oriented and quick to respond to my queries - which as a landlord, I really appreciate. Well done Patryk.Best regards, Chris Hill - landlord
5/5
TrustpilotHamptons Property Management - Brilliant
Hamptons Property Management takes away any problems we have had with our multiple properties for the past 9 years. Elizabeth and Alex sort out any issues with minimum of fuss and really go the extra mile. We are more than satisfied as they are extremely professional at the same time having a very friendly attitude, and would highly recommend them.Linda in Chiswick
Thank you for leaving us a review. We are delighted to hear you have such a long standing and positive relationship with Alex and Elizabeth, we look forward to sharing your feedback with them.
5/5
TrustpilotWe wish to extend our thanks to Andrew
We wish to extend our gratitude to Andrew who does our work here - he is one of the most conscientious people I have met - he spent hours looking for the kitchen handles and didn’t need to but did and he also did an amazing job on our gate today also - no job is ever too big for him and he is always willing to help out - an amazing asset to your contract team - we would not want anyone else working here for us for sure - please pass on our thanks to him for his attention to detail approach and his help
1/5
TrustpilotAwful customer engagement.
Terrible service from a buyers perspective dealing with the Cirencester office. Made an offer and absolutely no feedback even after chasing them.
5/5
TrustpilotTaylor Hurley-Harrison
Taylor Hurley-Harrison is our Property Manager and has been very helpful in handling and solving all kinds of problems. She is a big win!
1/5
TrustpilotI was a tenant and am still awaiting deposit…
I was a tenant and am still awaiting my tenants deposit after a month. Appalling excuses for delays and slippery staff. Promised payment (again and again) by and nothing. Had to take out grievance with Tenant Deposit Scheme, which means they can keep money for another 6 weeks. BEWARE
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotJocelyn and the team at Hamptons have…
Jocelyn and the team at Hamptons have been great to deal with whilst they manage a 3 bed apartment in Kemptown. Always friendly and efficient, I highly recommend!
5/5
TrustpilotHamptons property management service - Shahena Ali
I have been with Hamptons property management for close to 6 years and year after year I continue to receive consistent professional service. In the past year, Shahena Ali has handled my property and she again has proven to be an extremely reliable account manager who is courteous, punctual and very well organized. All in all this gives me great confidence that my property is in the right hands.
5/5
TrustpilotHamptons Bath
The staff at Bath rental management are always efficient, helpful and friendly and Melanie Hudson is always on top of the job, as is Matt Crayman. Great practical help and advice.
5/5
TrustpilotHamptons Letting Agents in Bath.
The team in the Bath office have provided us with great service over the years. They always find reliable tenants and respond to any issues quickly, keeping us as landlords, and the tenants happy.Thanks to Mel and Matt.
5/5
TrustpilotWe have used Hamptons Rickmansworth for…
We have used Hamptons Rickmansworth for several years now to manage our rental property. Rebecca Duxbury, property manager, has not only been extremely professional and efficient but an absolute pleasure to work with. I cannot recommend Rebecca and the Rickmansworth rental team highly enough.
4/5
TrustpilotDidn't get offer taken, but very helpful
Claire was excellent in managing our relationship with the landlord. Despite us not having our offer accepted, I really appreciated the responsiveness she showed towards us and would definitely rely on her to manage a relationship in the future.
5/5
TrustpilotHoney Starling - Hamptons Twickenham
Thoroughly recommend the Hamptons Twickenham team and especially Honey Starling who helped navigate me through my purchase and kept everything in motion and was excellent at keeping me informed at every step. Thank you Honey and the team!
5/5
TrustpilotBrilliant - from start to finish
Whilst in the main we dealt with one person (Justin Partt) the whole support team were a pleasure to deal with. Clearly all were aware of our property and therefore, able to deal with questions as they arose. Attention to detail, great advice and support, what more could you want
5/5
TrustpilotGreat
Melanie is great communication and very good to work with
5/5
GoogleI've worked with many estate agents over the years and Alex Jewhurst has been the best. It was a particularly difficult transaction and Alex was on the ball at every stage and helped drive the competition. I always had full trust and faith that he'd make it happen. Thank you!
5/5
GoogleAs a first time landlord I have been incredibly impressed with Charlie’s professionalism. She responds quickly, persists until an issue is resolved, is proactive and has developed good working relationships with me and the tenant.
Hi, we are delighted that you enlisted Hamptons Estate Agents City of London and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleMy experience of Alex Rusling was when we were purchasing a property - Alex was acting for the vendor. He was incredibly responsive and smoothed the transaction through to get to exchange very quickly. In our dealings with him he has always been very courteous, knowledgeable and professional. Richard Johns
5/5
GoogleWe had very friendly and efficient service from Georgia Bullock, who worked fast to help us secure our flat. Very clear communication throughout the process.
Hi Matthew, we are delighted that you enlisted Hamptons Estate and Letting Agents City & West End and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
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