5/5
TrustpilotThank u for your assistance
Thank u for your assistance You was solved the problem more quickly then I expected, wich it’s amazing thing for Hamptons tenants…
Trusted Agent profile · London
Hamptons London reviews
★★★★★
1,573 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,573 reviews on two platforms, including 182 Google reviews rated 4.7.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExceptional Property Management by Grace
Grace Campbell from Hamptons has been an exceptional property manager! She is always quick to respond to any concerns or issues we raise and ensures they are resolved promptly and thoroughly. Her dedication and follow-through give us peace of mind, knowing we are in good hands. Grace consistently goes above and beyond to make sure we’re comfortable and well-settled in our property.
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Louisa from Hamptons Estimate Agency, and I must say that their service was absolutely exceptional. From start to finish, they exceeded my expectations in every way possible.A massive thank you to Louisa.
5/5
TrustpilotA reliable well managed company with excellent service from Patryk Lehmann
A reliable well managed company with valuable ties within the variety of services (property/rental management, accounting including taxes, sales, etc). I have experienced excellent service from my property manager - Patryk Lehman - who was always prompt and reliable. When the flat required repairs due to a water leakage from above, he went out of his way to ensure this was done fast and in a cost effective manner.
5/5
TrustpilotEfficient Service
Currently renting a Hamptons managed house. Issues are dealt with quickly by the Property Manager who liaises with the Landlady and the appropriate business to get things fixed. Someone also came round to check things are in working order after 4 months of being in the property and then fed back to the Property Manager for things that needed doing. The staff in general are friendly and try and help out in any way possible.
1/5
TrustpilotTerrible experience in London W8
Terrible experience in London W8. The agent bothered to answer my e-mails, when I called directly suggested to contact by e-mail to fix appointment. Instead of arranging requested viewings I got tonnes of rabish overpriced apartment offers. The same agent asked me every time to send my property search requirements. I felt absolutely ignored. As the result, after nearly 2 weeks chasing for viewing arangement the apartment went ''under offer''.
Agent replied · 10 June 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotGreat service and special thanks to Sarah Golder
Fast, friendly and very professional! Sarah is our deposit manager - never an easy job. She’s done a great job sorting out problems, liaising between all parties and coming up with fast solutions. Highly recommended!
4/5
TrustpilotGreat Property Manager!
Our Hamptons Property Manager has been great. Very responsive, always quick to communicate. Our PM always understood the (few) issues we had during our rental.
5/5
TrustpilotHamptons - property management
Jana Volfikova was our property manager at Hamptons and she made our lives so much easier! She was courteous, helpful and responsive - never had to chase her!
Agent replied · 10 June 2024
Thank you for leaving us your feedback about Jana, customer service is very important to us and we have no doubt she will be delighted to read your review. Thank you again.
5/5
TrustpilotGood work by Hamptons & John Williams Heating
I called Jennie this morning as the house we rent had a leak under the sink. Although a difficult time of year, she arranged for John Williams Heating to come out very quickly to rectify the problem. Thank you Jennie and John Williams Heating.
5/5
GoogleVery happy that I chose Hamptons City Office to market the sale of a 2 bed flat in Spitalfields. In a difficult market of higher interest rates they provided sound advice and found me a choice of good buyers. The sales process went smoothly with sound advice and good communication throughout.
Agent replied · 11 June 2024
Hi Suzanne, we are delighted that you enlisted Hamptons Estate Agents City of London and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotHamptons have always been friendly
Hamptons have always been friendly, reliable, and helpful regarding my rental. Any issues have been dealt with very quickly by David Whiting and his team.
5/5
TrustpilotShardai Whitter-Lewis - great property manager!
Shardai is extremely responsive, kind and empathetic property manager and we really appreciate all of her help so far. We have had a few issues with the property and every time Shardai has managed these well, collaborating both with us tenants and the landlord. Highly recommended!
5/5
TrustpilotMaintaining High Standards of Service
My property Manager, Patryk Lehmann has been helpful and eager to address my concerns.I’ve been with Hamptons for several years. They have maintained their high standards and professionalism.
5/5
TrustpilotExcellent service by Sarah Golder-…
Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!
5/5
TrustpilotHamptons provide a very professional…
Hamptons provide a very professional sevice. Anca is a very competent memeber of the management team who provides excellent feedback.
5/5
TrustpilotRebecca Hitchman at Hamptons
Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy
5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
5/5
TrustpilotHamptons Management Agents
On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.
5/5
TrustpilotAmazing experience!
My experience with Hamptons has been nothing but positive, starting with property hunting with Patrick.Our property manager Sana has been on top of the managing since she took over the property! Sana has been responsive, kind and reliable. All of the issues are addressed promptly.
5/5
TrustpilotShahena has been very professional and responsive
Shahena has been a great property manager for us, keeping us regularly updated and being proactive when things need repairing or there are any issues.
5/5
TrustpilotJacob Forster
Our experience with Hamptons has been excellent. We were supported as buyers by Jacob who was fundamental in getting us to the contract exchange stage. He has been patient, helpful and tenacious in making sure everyone knew the process, were connected up and the process moving along. Thank you Jacob, over and above. Very happy.
1/5
TrustpilotI moved into a property which was…
I moved into a property which was refurbished to a supposedly high standard. Well from the minute I moved in there were a number of issues. Water coming in through the light switcheswater coming in through the walls when it rained, causing a lot of damage. Boiler leaking, washing machine leaking, floorboards cracked and grouting in floorboards coming out. Toilet blockage caused by the sewage pipe being installed incorrectly. Which resulted in not being able to use the toilet for 3 days. Shower leaking which resulted in water damage to the kitchen ceiling. Once I moved out the landlord accused me of cracking a window pain- this was already there when I moved in, which I need to pay for to get repaired. Toilet seats repair due to rust...Bizzare!I would not recommend Hamptons as they were not helpful to me at all when we ended this contract.
5/5
TrustpilotBest in class
I have been fortunate to have had excellent service from Jacob Forster at Hamptons Stratford Upon Avon branch in the recent sale of my property. Jacob gave good advice, was agile and quick to respond to all my needs and in fact was a step ahead in many aspects of the sale. He went above and beyond to help me as I was transacting whilst living abroad. Outstanding and personal service. Thankyou.
Agent replied · 10 June 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
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