Hamptons London reviews

★★★★★ 1/5

Trustpilot

We have used Hamptons for 4 years to…

We have used Hamptons for 4 years to let and manage our property and their level of service is appalling. We eventually had to take over the management directly with our tenant due to the poor service they were providing despite being paid to provide this service. Very unresponsive to any requests and we have moved on to another agent who provide a brilliant service. Be warned their customer service is appalling.

Trevor · 17 February 2021

★★★★★ 5/5

Trustpilot

20+ years of excellent service

I have dealt with Hamptons International for over 20 years with buying, selling and letting. The service from their Property Management Department is first class - the team of Rebecca Hitchman and Dawn Clarke ensure that all queries are dealt with promptly and courteously.

John · 28 November 2022

★★★★★ 1/5

Trustpilot

Hampton international not professional

Hampton international is a firm that is inefficient and unprofessional. When it comes to grabbing/finding a tenant they seem to be nice and quick. when it comes to the end of the contract they are slow and let things drag. We had to chase them with lots of emails with regards getting our deposit back. I urge all tenants to be aware of that.

Jia · 13 June 2022

★★★★★ 5/5

Trustpilot

Great agents

Yoanna was so helpful with getting us into our flat. We could tell that she really tried hard for us.We have a had a few issues with the property, but Melanie has been very helpful, always quick to respond, and has helped with any issue we had.

Liam · 20 July 2022

★★★★★ 5/5

Trustpilot

Excellent property management over several years

Hamptons has managed my flat for several years and the support I get from Holly, my property manager, is outstanding. She helped manage a large renovation project, including recommending contractors and overseeing their work, ensuring that everything was done to brief and snags were dealt with. Huge thanks to Holly.

Jane · 23 February 2022

★★★★★ 5/5

Trustpilot

Property Management

Our Property Manager Minneaux Schandorf is exception in ensuring all bases are covered - across timely and prompt communication with our tenant ; timely payment of service charges ; immediate attention to repair and maintenance related issues. Thanks very much Minneaux !!!

R · 26 January 2023

★★★★★ 5/5

Trustpilot

Sara at the caterham sales office is a…

Sara at the caterham sales office is a credit to your company. Incredibly helpful. Fantastic service and should be promoted to show others how it's done right.Thank you Sara

George · 16 January 2024

★★★★★ 5/5

Trustpilot

Thank you Anca!

Anca is so brilliant! She is managing our tenancy and she makes it very easy for us, when sometimes renting can be really difficult.

Barney · 26 April 2024

★★★★★ 5/5

Trustpilot

Great experience

A pleasure dealing with Hamptons Rentals throughout our tenancy, professional, competent and helpful. Paperwork, check in and out all online for easy tracking and reference. Thank you Charlotte, Jenny and Sarah.

Tash · 27 November 2023

★★★★★ 5/5

Google

Hamptons have found me tenants quickly and efficiently on two occasions now, and Jimmy Raizida is always most helpful in this. Ameesha Florant is my Property Manager. I have found her easy to communicate with, extremely helpful and considerate to my needs whenever I contact her.PositiveResponsiveness, Professionalism

Linda · 12 June 2022

★★★★★ 1/5

Trustpilot

You better not use this service

If you decided to use it, better don’t: you would need to do all the job, pay them, and never get any responsibility for their actions. They “agreed” with landlord to let a clean property, but neither cleaning, nor maintenance happened, and now the landlord drains our pockets for his crappy flat

Roger · 3 July 2023

★★★★★ 5/5

Trustpilot

Megan Sillett made our experience amazing

Megan Sillett made not only the move into the flat seamless, nothing was too much trouble - and she looked after us in the 2 years that we stayed at Butler's Wharf. I would have no hesitation in recommending Hamptons - 5-star service!

Tracy · 8 November 2022

★★★★★ 5/5

Trustpilot

The most helpful person I’ve met

Taylor went over and beyond to help smooth out the deposit return. Restored my faith in human nature

Martyn · 25 July 2024

★★★★★ 5/5

Trustpilot

Matilda has been great

Matilda has been great, very helpful and prompt! We're always comfortable knowing that there is help if we need with our rental.

Paul · 14 May 2024

★★★★★ 5/5

Trustpilot

I have just bought a property through…

I have just bought a property through the Esher branch of Hamptons. I had an excellent experience from start to finish. The agent dealing with my purchase went above and beyond to ensure the process was as smooth as possible. Thank you Team.. I would highly recommend!

Annie · 21 May 2022

★★★★★ 5/5

Trustpilot

Lucy Desborough has been great to us…

Lucy Desborough has been great to us over the last 2 years. We moved here from the Netherlands and appreciate the proactive management.

Tvdh · 24 April 2024

★★★★★ 5/5

Trustpilot

Great support and reliable staff.

We had great support from Hamptons team to rent a house. The procedures were smooth and Roni was very helpful. Now I have David Whiting to contact when I have problems or queries and I always appreciate his prompt responses very much.

Yoko · 13 December 2022

★★★★★ 5/5

Trustpilot

Excellent service

During the initial search through to moving in, we have had nothing but a great experience with Hamptons. The process was really smooth and efficient. Jen Powell, our property manager has been excellent, quick to react to a few small issues when moving in and keeping constantly updated. I would highly recommend using Hamptons (we are renting our property in London and wish we had the same level of service with our agent)

Daniel · 14 March 2024

★★★★★ 5/5

Trustpilot

We completed our sale via the Stratford…

We completed our sale via the Stratford team last year. A lengthy process during which the team were always helpful and professional. During a complicated and protracted completion Jacob worked tirelessly and with great attention to ensure we all stayed on side and get the sale over the line. I would not hesitate in recommending them if you want a complete service that best ensures you get the best result

FatBoyW · 2 March 2021

★★★★★ 2/5

Trustpilot

Poor service & communication were poor…

Poor service & communication from start to finish but the main issues were the under valuation that was based on a visit 12/18 months previously. My request to increase the price was described by the estate agent as "unrealistic" yet it turned out to be accurate. To the end of sale - the buyer was in the house before I even new completion had taken place. The only reason I give this 2 stars is because of a staff member Sara, who was professional and sensitive to our divorce sale but sadly I had very little dealings with her. I never did get an explanation as to why my ex had been contacted by Hamptons and not myself, surley it is simple courtesy? but this was the case all along regardless of my reminders. A complaint through the relevant channels just got bounced back to the branch with no resolve.

K · 3 October 2023

★★★★★ 1/5

Trustpilot

Don’t trust this company anymore

I have a very terrible experience with this company in St .Albans ! I was cheated by the salesman Sujad Hussain which told me to add the property buying offer is just for his favour or owner , not me ! Actually he didn’t fully notify me what the seller’s reply for my offer negotiations so , at the meantime,the other buyers keep on viewing the property even the seller get my offer ! ( this offer was told by this salesman said which seller request this amount) After my offer failure , this salesman told me that there was buyer offer higher to the sellers and actually the seller told him that the offer he told me to put was ONLY JUST MINIMUM REQUIREMENT for his consideration before he make the decision …OMG …my offer to seller is just for fun…if he told me before the whole story , I will sure change this offer ..I couldn’t imagine a salesman quality like this company…..

Simple · 1 October 2023

★★★★★ 5/5

Trustpilot

Hamptons are the best

We have enjoyed very strong customer relations with Hamptons management team. Rebecca Hitchman and her colleagues have provided us with with excellent management and support and given us the confidence to just "leave it to them"!Many Thanks Enjoy your new role Rebecca

Sally · 29 November 2022

★★★★★ 5/5

Trustpilot

Great management with Shardai

I have been renting through Hamptons for 6 months now and Shardai my Property Manager has always been super helpful. As a landlord and tenant myself I know how vital it is to be on the ball and Shardai is just that.

Jayne · 26 November 2022

★★★★★ 2/5

Trustpilot

Distressing

Individually super people, as a bunch totally hopeless and extortionately expensive.I contacted Marlborough branch to get a rental valuation. Amber came out and was charming, saying she had someone who would take the property immediately. I gave strict instruction as to what I required and that was acknowledged but totally ignored. Conditions that were intrinsic part of the contract ignored saying afterwards that they don't take up sureties even when it is part of their contract. One of the conditions was that everything was to be in hard copy but I only received the rental agreement three weeks after the tenant moved in. Extra keys were cut contra to my instruction and the agent, Karen, took it upon herself to collect the keys from a key safe, ensuring that my contracted cleaners could not gain access on the day and I live 250m away. Hopeless, charming but hopeless. Don't go there, it is expensive and they ignore all instruction, even charging over £300 to print out a tenancy from a template. There are other independent agents locally and go there for service and peace of mind, rather than be ignored and taken to the cleaners.

John · 25 September 2023