5/5
TrustpilotThe Hampton’s team
The Hampton’s team, in particular Daniel Russell, are positive, knowledgeable, professional and ready to go the extra mile. Timely, provide sound advice and a pleasure to work with.
Trusted Agent profile · London
Hamptons London reviews
★★★★★
1,573 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,573 reviews on two platforms, including 182 Google reviews rated 4.7.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAll-around awful agency...
I had a terrible experience two times over with Hamptons.The first was the Clapham branch which failed to inform me for weeks of any update after placing an offer during the final stages for a place to rent. I had to personally reach out two weeks post submitting the offer to be told I had lost out. Seems a little slack for me.Then the worst of it, the Pimlico Branch, particularly an agent accurately named Henry Douch. I wrote to this one four times in order to get one simple viewing for a flat I was very keen on, just across the road from me. After finally managing to get one, he had absolutely zero knowledge or information on the apartment and seemed to "wing" the details, of which I knew more of from the advert. Despite that, the apartment was beautiful and so I followed up by requesting an offer form on numerous occasions, even though he said he'd send it right over after the viewing. Then, after putting in a very generous offer (£200 above asking price, almost perfect move-in date, long tenancy, etc.) I again had no response for over a week and so had to follow-up even more times. After getting worn out from the incomprehensibly poor communication, I decided to visit in branch to confront him. "A rabbit caught in headlights" wouldn't even justify it. I was told he was "just replying to my email" (yuh-huh) and then proceeded to offer me a multitude of excuses as to why it was taking so long and that he'd keep me informed. Finally, after not being informed yet again, I went ahead and chased some more. He surprisingly replied instantly this time to tell me that the property had been "removed from the market with no reasons from the landlord." Knowing this was a complete lie, I decided to visit the initial ad on Rightmove to discover that the property was now "Let Agreed" (posted by Hamptons) which leads me to believe he never even put my offer forward in the first place for whatever ulterior motive he may have had, so I lost out on my ideal flat with only 2 weeks remaining to find another one. Overall, absolutely appalling service and will never deal with these guys again. How there is not more protection around this kind of misconduct is beyond me.
5/5
GoogleHaving viewed a lot and a lot of apartments, I was so relieved when Georgia from Hamptons gave me a call and suggested a brand new apartment which hasn’t reached the market yet. She was very kind to book me in for a viewing same day within a couple of hours, and I ended up loving and going with that apartment. She already showed me other places before that and you could see that she actually cares about your needs and tries to find you better-suited options. I give her full credit for finding me the perfect apartment! Thank you:)
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review. We take great pride in offering a high level of customer service and as such are delighted to receive such wonderful feedback about Georgia. It is especially wonderful to hear you feel Georgia had your best interests in mind throughout the process and she was able to find you the perfect apartment. Feedback of this nature is very important to us and we look forward to sharing your review with the whole City team. Thank you again.
5/5
TrustpilotHamptons is an excellent agency
I have rented out my property through Hamptons for several years and frankly, they are fantastic. In particular, Andrew Walker was very helpful and professional with all the new legislation and was always on hand to call me back and follow up on any concerns. First class agency. Highly recommended.
1/5
TrustpilotOne of the worst rental experiences! Avoid
I have recently moved into a property let and managed by them. One of the worst experiences in my 12 years of renting in London. There are several faults within the flat, which I reported at viewing and afterwards. I was told by Hamptons City London office that all issues had been resolved by their contractors prior to move in (they tried to push move in during lockdown but I thankfully managed to postpone till the restrictions had eased). Upon move in, not only was the flat dirty, but none of the repairs had been completed. They kept blaming the unfortunate covid crises, without any explanation of why they had then previously said that it was all complete. The cherry on the cake: property had been unoccupied for 4 weeks giving them ample time to resolve. They are now saying that since I've only moved in last week, none of these issues can be counted as having existed for long since the previous tenants didn't report. Seriously?! So now, not only do I have covid, work and move to manage, I now need to coordinate all of their repairs as well (so much for protecting myself through social distancing) and am already out of pocket to the tune of £400 (in addition to rent and deposit)! Thank you Hamptons!Update: I’ve now been moved in for 3 weeks and none of these repairs have been completed!!! And of course no contact from Hamptons to try to remedy the feedback.
Agent replied · 10 June 2024
Thank you for leaving us a review. We are disappointed to hear that we failed to meet your expectations, we would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
1/5
TrustpilotTerrible Agents
I bought my flat via Hamptons and later used them as management agents when letting it out but have had constant issues with them throughout. I really would avoid using them at all costs. I find my property manager incredibly lazy and difficult to contact. I regularly have to resolve issues myself and have to spell everything out to my property manager. Whilst my property manager was on annual leave I had a colleague of hers cover however she knew absolutely nothing about the property and tried to charge me for the tenants broken TV. They do not act in the interest of the landlord and look for the quickest fix to a problem to get it off their plate. I was charged £200 overall for 2 boiler safety checks that I was harassed into organising because “legally” they were required. I found out that these checks were NOT required by law because the boiler had just been installed and this lead to a delayed start to my tenancy. I received about 6 aggressive missed calls whilst I was at work from Hamptons to harass me into paying for these visits. Every minimum charge for a “recommended” tradesman to attend my property comes in at exactly £100 so Hamptons are uplifting these costs on top of the fees I pay. I really have very little faith in them and can’t wait for my tenancy to end. More recently I received a court summons notice for unpaid council tax that I was not made aware of because Hamptons didn’t send me any of the prior notices.
Agent replied · 10 June 2024
Thank you for leaving us a review. We always aim to provide the best service possible so are naturally disappointed to receive your feedback. We are unable to ascertain who you have been communicating with, so please do email customercare@hamptons-int.com with further information so we can address your feedback further. Thank you again.
1/5
TrustpilotHow Hamptons treated us...
AVOID AT ALL COSTS ! Still waiting for refund after almost three months! Let’s talk about how Hamptons treated us during the lockdown. We were set to move into a flat in Blackheath as the covid19 pandemic lockdown began and were not allowed to move due to imposed regulations. My partner has asthma so we couldn’t risk her health or life to move into flat in London at the time due to government restrictions. We told them the situation and after paying the first months rent and a 6 weeks deposit, total of £3650 approx, we had to cancel the lease and requested a full refund. They deducted several weeks from the rent refund though we NEVER received keys or moved in, and they have taken over 2 MONTHS to return the funds, which at this point was only the rent refund. We are STILL WAITING for the rest of our deposit back after 3 months now.... This company is absolutely vile for how they’ve treated us in light of the lockdown and pandemic and I cannot believe that while income and employment have been suspended, they’ve refused to return our funds in any sort of timely manner. AVOID AT ALL COSTS! Deplorable.
Agent replied · 10 June 2024
Thank you for leaving us a review. We are disappointed to hear that we failed to meet your expectations, we would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
1/5
TrustpilotDo not trust Hamptons!
Dire experience with Hamptons International. Moved in to a property in central London and all the promises made by Alan Knightly and Julian Powell months before move-in date turned out to be false and lies. Their cleaners hadn't done their job - dust everywhere, mold in the bathrooms, loads of random things left in the apartment, an insect found in the fridge! So chaotic. A broken window wasn't replaced with a suitable plastic sheet and the fridge/freezer was broken during some of hottest days we've had. Over £300 worth of shopping was ruined! No advice on how to remedy the situation and an engineer sent 6 days later but still no solution. They are so slow and sloppy, its unreal. They just don't seem to care and so quickly blame COVID-19 for all their shortcomings. They just don't show any initiative and desire to want to help.
Agent replied · 10 June 2024
Good Afternoon, thank you for your feedback. I would like to assure you we treat all feedback very seriously and I am pleased to see that Julian has been in regular contact with you, even prior to your review to advise on how to resolve the issues and confirmed the relevant maintenance requests have been booked. Rest assured we care greatly about the well being and happiness of our tenants and Julian will continue to support you in bringing these matters to a close and be a positive contact for the remainder of your tenancy. Thank you again.
5/5
TrustpilotAttentive and supportive
Sharon was very attentive and supportive during our transaction and she made the whole process very painless - we are very happy
5/5
TrustpilotAmazing service is an understatement
We've been renting through the Hamptons for the past 4 years. Our contract was due to expire soon, and we were unsure whether to stay or find something else, possibly for a bit less money. It's been a super stressful 2 months for us, and we were unsure if we would be able to find something else on time. We've been dealing with our property managers, Patryk Lehmann and his colleague Darren Salmon. They were both extremely helpful and patient with us. They worked their magic to assist us, and indeed they did. Their massive help made the whole process super easy and stress-free for us. We were even able to stay at the same property. Absolutely amazing and outstanding customer service from both of them.
5/5
TrustpilotDaniel Johnson at Hamptons is very helpful
Daniel at Hamptons is very helpful, always ready to help and very good at looking after our flat and tenants
1/5
TrustpilotBen Constantinou - Unprofessional
Ben Constantinou - Unprofessional, forgetful, unorganisedCanary Wharf BranchWe were ready to make an offer to rent a property. We emailed him an offer an hour after our viewing at noon. Then at the evening, I called him again to say yes we would like to make an offer. We were then told to wait for some offer documents that he said he was going to send me "in 15 minutes". Never received them and the property was let agreed the next day without a single notice to me. Only found out by myself by checking the Rightmove website. Still no notice/call or whatever the following next day to my partner whom he dealt with directly. Amazing service. Shame on them because I was ready to offer a price way above the asking price.
Agent replied · 10 June 2024
Thank you for leaving us a review. We have addressed this matter with Ben and unfortunately there seems to have been some miscommunication. Ben was under the impression from what was discussed on the viewing that you had other properties to consider and were interested in different areas to the one you viewed with us. Please accept our apologies for any confusion, Ben was expecting to hear from you after you had completed your other viewings but please do contact him should you wish to make an offer, he and the team will be more than happy to help.
5/5
TrustpilotHappy with Hamptons Richmond
A very positive experience with Sheila at Hamptons Richmond, which allowed me to secure a rental property in Richmond (that I absolutely love) within 2 days! I would highly recommend Sheila for her communication and transparency.
4/5
TrustpilotHamptons are excellent quality
Hamptons are reliable, professional and a fantastic quality service. All the team I have interacted with have put the customer at the center of what they do. They went above and beyond expectations and I’m 100% comfortable my property is in good hands. Thanks to Holly, Catherine, Angela, Bethany for your service and support.
5/5
TrustpilotKeep up the good work !
Really impressed with the overall quality of service ! My journey with Hamptons started with Jack Quoroll from the lettings dept at Rickmansworth who perfectly understood my criteria and has been very pro-active in his search for the ideal property. It went on really well with Richard Rounding, property Manager, who replies, follows up and sorts maintenance issues by sending his team right away. It is so nice to know that you have a team in place and that your property is actually being looked after, in the most professional way. Keep up the good work guys !
Agent replied · 10 June 2024
Thank you for your review, we are delighted to receive your feedback and look forward to making Jack, Richard and the team aware.
1/5
TrustpilotA year of frustration
A year of consistent disappointment and frustration. I will never again rent any property managed by Hamptons and have countless stories to tell anyone who has the time to listen. Not entirely sure where to start;- Overrun maintenance works in the house. Contractors continually turning up without warning, losing keys and then expecting we go to their offices so they can cut a new set? Leaving our house a mess for weeks as we have to wait for their preferred suppliers, only to then have to listen to the contractors complain about how much they hate working in domestic properties?- Questionable work at best - painting one side of doors, painting a wall around a standing bookcase, taking 2 months to fix a nail in the flooboard- Coming home Friday evening to find fridge/washing machine/living room furniture wrapped in cellophane in the back garden with no prior warning, leaving our downstairs unusable- 24/7 urgent repair service telling me they "don't have time to be messing around on the internet," and telling me to sort it out myself (front door broken and couldn't be closed overnight)- Having to cover the payment myself which was instructed to be paid to me immediately, a month later I've had to chase it. - Tried to complain for the second time about account management not being up to scratch. Dismissive, pointless. If you value your sanity, don't bother.I haven't been treated like this by an agency since my student days 15 years ago. I spend too much money on rent in central London to find this acceptable.
Agent replied · 10 June 2024
Thank you for leaving us a review. We are naturally disappointed to hear you have had a negative experience with us and apologise for any inconvenience caused. Feedback of this nature is very important to us and we will ensure your review is passed onto senior management for review, rest assured after a thorough investigation, any necessary improvements will be made. Please do contact customercare@hamptons-int.com should you have any more information.
5/5
TrustpilotBig thanks to Hamptons
Big thanks to HamptonsSonsurae McDonald has been our Property manager for nearly two years she’s both helpful and communicative at every step of the process whilst dealing with any issues that arise (and there have been a few) she has been keeping us well informed during the process. I love that she expertly deals with our issues knowing the vulnerabilities we face health wise she has been a Godsend very professional and dedicated in following through repairs as things can be stressful She has shown a responsible maintenance approach and demonstrates care with heartfelt commitment . We appreciate the efforts and the small touches ensuring our safety.Many Thanks to the HamptonsTeam.
5/5
TrustpilotGemma Ward, Property Manager, Hamptons Teddington
Gemma at Hamptons Teddington has been extremely helpful helping us to settle into our new rental property and addressing the inevitable 'teething' problems that come with moving into a new house. She is always polite and helpful and responds in a very timely manner to queries or to provide updates. Thank you!
5/5
TrustpilotA really excellent service
A really excellent service. Staff were very professional, polite and really listened to our brief, when it came to finding the ideal tenants. I would like to make particular mention of Renae, who always had a smile on her face, and could not have been more more helpful. She found us the perfect tenants. The property was let quickly, and has attracted the rent we were wanting. Many thanks Hamptons. I would recommend you to anyone!
Agent replied · 10 June 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Ranae and the team.
5/5
TrustpilotI've experienced the best service ever
I've experienced the best service ever! Charlotte and the team have been absolutely amazing, providing instant responses, being incredibly helpful, and demonstrating unwavering reliability. Thank you all so much!
1/5
TrustpilotLandlords stay away from Hamptons International - they steal our money quietly and not response to us
We have been using Hamptons International as full management to let a flat since 2016. We have never doubted their services as we believed Hamptons is a well established company. Till recently they gave us some misleading advise and costed us £900 on painting walls. Even worse we found Hamptons over charged letting fee from us. We had a previous tenants who signed a two year contract and moved in this January. But for some unforeseen circumstance the previous tenants had to move out this September. Hamptons has already charged us two full year letting fee. After current tenants moved in we noticed Hamptons didn't refund those over payment to us. We immediately checked through the statements from Hamptons in the past three years and we noticed Hamptons did similar thing in 2017. It was 4 month over payment of letting fee at that time. As such, Hamptons has over charged us almost 20 month letting fee in total! We contacted our property manager in Hamptons as well as account team for refund. It has been 4 weeks now we have not heard a word from them. If you are landlords and use Hamptons as your full management - go and check your statement. Make sure they do not over charge your money too.
Agent replied · 10 June 2024
Thank you for leaving us a review. We take customer service very seriously and are disappointed to hear you have had a frustrating experience. Please do contact our customer care team who will be more than happy assist you - customercare@hamptons-int.com
5/5
TrustpilotFast. They get things moving
They were pretty fast handling all the due processes that are required once the price was agreed/accepted. Everything was done professionally from the beginning until the end. I would use them again if we needed to look for another home. Thanks Robert.
5/5
TrustpilotStratford on Avon
We have just completed a house sale through the Hamptons Stratford office. Jacob, along with Sara and Paul, worked well as a team and kept us fully informed throughout the process. They listened to what we needed and did a lot of chasing to make sure the deal was completed.We chose Hamptons on the basis of a recommendation from friends and feeling comfortable with the team we met. They were not the cheapest option but they got the job done. I would recommend them to anyone looking to sell a house in the Stratford area.
Agent replied · 10 June 2024
Thank you for leaving us a review. We are delighted to receive your feedback about our Stratford team and in particular that communication was to a high standard. Feedback of this nature is very important to us and we look forward to sharing your review with the team. Thank you again.
1/5
TrustpilotHamptons are the worst!!!
Didn't tell us they had taken over the management of our property and as such nearly lost a whole month's rent because we were never given the correct payment details or even informed we needed to pay our rent into another bank account. Left with a working shower from July to October when we eventually moved out. Left a leak in our bathroom ceiling for two months prior to us moving out then charged us for the mould on our bathroom, which was caused by the leak and poor maintenance of the property. Constantly lied and mislead is in all communications with them. I would strongly advised against renting a property that they manage if you don't want to face similar grief.
Agent replied · 10 June 2024
Thank you for leaving us a review. We take customer service very seriously and are naturally disappointed to receive your feedback. We can see you have already contacted our customer care team, who have confirmed a senior member of the property management department will investigate your concerns in line with our procedures. We do hope the team are able to assist you, thank you again.
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