5/5
TrustpilotMya Miller
Mya Miller has been an excellent property manager with whom we have a very good relationship. Her communication skill are excellent and we will hate to loose her when she is inevitably promoted!
Trusted Agent profile · London
Hamptons London reviews
★★★★★
1,573 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,573 reviews on two platforms, including 182 Google reviews rated 4.7.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotHorrible experience with Hamptons
We have been having an extremely negative experience with Hamptons as the management company of our lease. We have been good tenants paying regularly our rent for one and a half years now. We contacted them over a month ago about a couple of issues we had: an unhealthy mould in the kitchen and a broken shower in our main bathroom. They sent an engineer who confirmed the issues a couple of days later and we have been waiting for a response ever since. Hamptons has not been clear about what the problem is and we don't have an idea about if and when these problems will be solved. Meanwhile, we can't use our shower and we have reduced space in the kitchen, all of which is extremely inconvenient. We really don't understand why this is taking so long. Unfortunately, we had a similar problem with them not carrying out works in a timely way at the beginning of our lease. We have found this behaviour unprofessional and unhelpful, so once again, we would not recommend having Hamptons as a management company.
Agent replied · 10 June 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
5/5
TrustpilotExcellent Rental Property Management Service
I have used the Hamptons Property Management Service for my rental property for the past 3 years and I continue to remain very satisfied. Professional, proactive and extremely efficient, Melissa Jeynes and the team at Hamptons Banbury give me complete peace of mind, ensuring that the many regulatory requirements facing landlords (and any issues that arise with a tenancy) are managed effectively.
5/5
TrustpilotWhat a delight it is to have Patryk as…
What a delight it is to have Patryk as my property manager. He has addressed issues really promptly and work has been done in super quick time. In the past anything needing doing took months to be seen to so the change is so appreciated. I have now had the delight of meeting Patryk when he took the trouble to come to the property. He is very professional and supportive. Hamptons are very lucky to have him on the staff. Well done Patryk, thank you.
1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
Agent replied · 10 June 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
Agent replied · 27 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotGemma Ward
Gemma Ward, my Property Manager at Hamptons International, has been extremely helpful and efficient over several issues relating to my recent letting. I have always found the company, and particularly Gemma, very quick to respond to my requests and they have always resolved the issues very satisfactorily. I would not hesitate to recommend their services.
5/5
TrustpilotHaving a house to sell in Stratford…
Having a house to sell in Stratford upon Avon after the passing of my Father was always going to be a difficult situation for myself.Jacob Forster of Hamptons of Stratford handled the whole process with sensitivity and great professionalism for both myself and the purchasers, a total professional and I would not hesitate to recommend him and Hamptons Thank you all involved
5/5
TrustpilotSold in Blackheath
We have recently sold our house in Blackheath through Hamptons and would like to thank Kat, Peter and the team for such exceptional service. The communication and feedback have been excellent throughout and the whole sale process has been largely stress free because of this. I wouldn't hesitate to use Hamptons again and would definitely recommend the services of the Blackheath office.
5/5
GoogleI had Josie help me find a flat for 3 of us. She sent me a couple of options and was honest about whether the particular flats would suit our needs. Our application process wasn't straightforward as we're all contractors or recently located to London from overseas, however Josie answered all my questions in order for us to complete the forms accurately and negotiate with the landlord successfully. Thanks Josie!
5/5
TrustpilotGreat first year
Having never let a property before it was all a bit daunting but Hamptons have made the whole experience extremely pain free, with their fully managed service. All the staff have been helpful and efficient, Melanie Hudson, our personal property manager really has gone ‘above and beyond’ taking care of us and our property perfectly, answering my, probably silly, questions in a friendly and timely manner. I would thoroughly recommend Hamptons to anyone looking for a professionally managed letting service
5/5
TrustpilotHamptons
My experience with Hamptons has been exemplary. Their attention to detail, helpfulness and positive attitude is a real credit to their ethos.
5/5
TrustpilotProperty Management
Anca Ciobanu has been the property manager of my rental flat for a number of years. She is always polite, conscientious and delivery focused. I highly recommend her and Hamptons.
1/5
TrustpilotWithheld my deposit
Withheld my deposit. I left the place cleaner than I found it. Difficult and unprofessional in the checkout process. Shame as prior to that Jack and Julia were very helpful.
Agent replied · 10 June 2024
Thank you for your review. We are disappointed to hear your feedback and would like to assure you that we absolutely would never withhold a deposit if an agreement between Landlord and Tenant has been made. We would like to look into your experience further and invite you to contact customercare@hamptons.co.uk with your full name and details who can then look into this further
5/5
TrustpilotCan I just say how easy it is to deal…
Can I just say how easy it is to deal with Hamptons. As a company they are polite, professional, very friendly, and get the job done with absolutely no hassle at all. Rebecca Hitchman has been a pleasure to work with and I look forward to building that relationship on any/all future business.
5/5
TrustpilotProperty Manager, Melanie, Bristol area.
Melanie is an ace Property Manager. She is very efficient, kind and patient. She is a credit to her profession. I have used Hampton’s for 5 years and I would highly recommend them.
Agent replied · 10 June 2024
Thank you for leaving us a review, we look forward to sharing your feedback with Melanie and the team.
5/5
TrustpilotWe have been renting through Hamptons…
We have been renting through Hamptons for a number of years. Mandy and the team always respond promptly and the few issues we have hand they have sorted. Excellent service to date.
1/5
TrustpilotRude, disrespectful and arrogant.
The sales agent is extremely rude, disrespectful and messes us around. We had kept several days free in order to have viewings, and in the last minute, they said the viewings will not happen. On top of that, they promised to show us properties, and last minute had additional requests on what we need to provide them with - for a simple viewing only !
Agent replied · 10 June 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExceptional service from Sally Campbell at Hamptons in Salisbury
Exceptional service from Sally Campbell at Hamptons's Salisbury branch whilst looking at rentals in the Salisbury area for my daughter in London. Sally was quick to identify the needs and suitable properties and kept our three way email link informed. Throughout her charming, professional and helpful manner has ensured we will engage with Hamptons again.
5/5
TrustpilotJust moved in to our first home
Just moved in to our first home, Hamptons were extremely helpful throughout the process and helped communicate very clearly. Would recommend, big thanks to Hamish/Owen and the team at Stratford Upon Avon branch.
5/5
TrustpilotExcellent support from Hamptons
Hamptons manage our apartment in Maidenhead.Our contact Douglas Booth is excellent. Selection of new tenants, the "check in", the visit reports and the day to day issues are dealt with professionally.
5/5
TrustpilotHamptons letting service
I have been letting out my property with Hamptons using their fully managed service. I spend a lot of time abroad and have peace of mind that both, the house and the tenants are being cared for. Amelia, who is dealing with the maintenance issues is proactive, efficient and professional. She managed major works at the property in between lettings efficiently and has a keen eye for detail. The rest of the lettings team at Hamptons are all knowledgeable and good people to deal with. I highly recommend them to any landlords.
5/5
TrustpilotFeedback on Gemma Ward as property manager
Gemma Ward is an extremely efficient property manager, always responding promptly to my requests / instructions and dealing with contractors effectively with a great deal of patience and perseverence. I wish she had always been my property manager for my flat.
5/5
TrustpilotHamptons have been a great ageny
Hamptons have been a great ageny to rent with. Anca Ciobanu is very promt with ensuring our request are dealt with. We have had no issues and appreciate their professionalism
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Tell us what you need and we'll put you in touch. Hamptons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
