haart London reviews

★★★★★ 5/5

Google

The customer service received from Joanna Gregoriou at Haart Southgate has been exemplary and second to none. We are looking to purchase a property and Joanna and the Haart team have provided outstanding advice and support, making the whole experience enjoyable. We can’t thank Joanna enough for providing such a professional and friendly service and are recommending Haart Southgate for a true 5 star service.

Mo · 29 July 2019

★★★★★ 5/5

Google

The jewel of all Estate Agents.. I have worked with Rolanda on many occasions & she is a cut above the rest. Traditional estate agent who doesn’t cut corners & has your best interests at heart. I can’t recommend her enough. Cos

Cos · 26 May 2023

★★★★★ 5/5

Google

Many thanks to Fiona for arranging viewings immediately . Always on time, polite , informative and pleasant. Has been very accomodating to special circumstances even when this meant pressure on her existing schedule. Appreciated for going this extra mile, demonstrating professionalism and dedication!

Costakis · 26 April 2023

★★★★★ 5/5

Google

My experience with haart has mainly been with Tanyel Hussein, and she has been amazing. I've dealt with a lot of estate agents who have been pushy, arrogant and dismissive, but Tanyel was so down to earth, so helpful and so easy to talk to, not just about properties but in general. Have really appreciated dealing with her - she's a credit to haart!

Steph · 31 August 2019

★★★★★ 5/5

Google

Fiona was very good at focusing on what we were looking for quickly. I especially liked the fact she was proactive - she would phone after a viewing to see what we thought, and let us know very quickly when an interesting property came on the market. It worked. Thanks!

Dominik · 15 August 2022

★★★★★ 5/5

Google

Kadeem was extremely quick to approach when myself walked threw the door after conversation on phone. A very generous mannasium Very pleasant and polite. Covered everything I needed to know and tryed to help me as much as possible. And still will help me out and let me know about any properties that I might be interested in towards the future. Thank you Kind regards Andriana

Andriana · 23 March 2018

★★★★★ 1/5

Google

Turning up uninvited is neither professional nor acceptable practice. It reflects poorly on your agency and demonstrates a disregard for basic boundaries.

Zoe · 13 February 2026

★★★★★ 5/5

Google

Manda was really kind and helpful, she showed us around the place and explaining everything we needed to know, she was so patient as well. We had enough time and she was very professional too. Thank you Manda

Laura · 24 August 2023

★★★★★ 5/5

Google

Professional service, The team members always was ready to help us when we had many question in mind while choosing the property to purchase and a special thanks to Joanna who was always positive and helped a lot to have own residential house for our small family which we believe that new place will be enjoyable. 👍👍👍 …

Mehmet · 22 March 2021

★★★★★ 5/5

Google

I had a wonderful experience, Fiona made sure everything ran smooth and pleasant, she was extremely professional.

Ameen · 11 October 2024

★★★★★ 5/5

Google

We had the extreme good fortune of being recommended James Jalalian in Spring 2015, when we wanted to purchase our first property. He is quite simply amazing, Very reliable and courteous. I always felt that we were safe in his very capable hands. We will definitely be using his expert services for the rest of our days! Literally cannot recommend him highly enough.

Simon · 29 July 2019

★★★★★ 5/5

Google

Fiona was very helpful and professional, she gave me a good explanation of the questions. Can only write good words of her service 😁 …

Thanh · 21 May 2024

★★★★★ 5/5

Google

I would like to thank Fiona for finding the right property for us. She considered everything we told her when she showed us a flat that meets all our expectations. She also guided us through the process and found out extra information about the property for us

Izabela · 14 October 2022

★★★★★ 1/5

Google

We have recently sold our property with Haart. Having gone through a turbulent 12 month process and losing 3 buyers, we have eventually exchanged. Throughout the process, we were largely happy with the service received from Joanna and Fiona. Unfortunately, on the day of exchange, we recognised that there was a large discrepancy in the contract that Haart provided us. Over email and verbally, Joanna agreed a 1.5% fee with us in January 2023 when we first put the flat on the market with them. However, they had then written this as a fixed fee in the contract. To our detriment, we failed to recognise the discrepancy, costing us a lot more than we had anticipated when they were unable to sell our property at the price they had recommended 12 months later (we recognise that this is due partially to the declining market). Whilst we accept fault ourselves for this, the disparity between what was agreed during our meeting and subsequently on email and what was then written into our contract represented a pretty unethical sales practice. Following phone calls on the day of exchange to which the response was essentially “you signed the contract so tough”, we wrote to both Joanna and Rolanda twice to convey our feelings on the matter. The fact that our emails were not even acknowledged told us firstly that they had no explanation for misleading us, although that was indisputable given the clear pre-contract written communication we had forwarded. Secondly, it told us that customer care ends the second they are guaranteed your money. If Rolanda or Joanna had at least taken the time to offer some sort or explanation or apology, this rating wouldn’t be as low. We would urge all potential clients to carefully read the contract and ensure that what is agreed is accurately reflected in your contracts before signing. Unfortunately, this has left a sour taste and we will not be using Haart in future.

Dominic · 22 December 2023

★★★★★ 4/5

Google

Am giving 4 stars as I have only viewed 2 properties in same block and have not Exper much of Haart. However, I would personally give Fiona from the Southgate branch 5 stars. She was lovely, natural and not pushy or overbearing . The process was relaxing. Thank you Fiona.

Sue · 17 April 2022

★★★★★ 5/5

Google

I sold like to say that Joanna Gregoriou. Came across as a very professional competent member of haart,a estate agents the whole process was faultless she explained every aspect of the procedure from start to finish in a clear and concise …

Peter · 13 July 2025

★★★★★ 5/5

Google

Rolanda went above and beyond to get the sale of our property through. She was always, calm, professional and gave thoughtful advice. I definitely recommend using her services.

Simon · 20 February 2024

★★★★★ 1/5

Google

Very disappointed from this branch. I have been trying to contact property managers for weeks and no answer. My contact was to expire on 20 of October 2023. Since end of August I was trying to get hold of someone to renew my tenancy. I was told to communicate with property manager A Uzokov whom was ignoring my emails. I have called over 100 times and left over 50 voice messages ... Then 2 days before end of my contract I was contacted and told that if I want to renew it I need to pay an increase of more than 15%.. I don't appreciate the way you guys treated me and Im not happy .

Galin · 22 November 2023

★★★★★ 5/5

Google

I would like to thank publicly Erjon Kurtaj for being such a great professional at dealing with my property in NW London. Whenever I had a doubt, he would clarify it for me or provide guidance. Whenever I had a problem, he would guide me in the best and kindest manner. I really appreciate it as I live abroad and lately it was very difficult to deal with someone (or the same person) at Haart, having to repeat the same story o problem, regarding my property, again and again. Also, in some occasions, to be ignored not calling me back when I needed to talk to someone. He has got a more personalised approach and he is very efficient, focused and dynamic. Thank you very much, Erjon! Keep it up!

Ana · 22 November 2023

★★★★★ 5/5

Google

During the very challenging market conditions of Covid-19 pandemic, Joanna Gregoriou has been professionally handling sales of our property at the highest possible standards. She has always demonstrated excellent customer service putting client needs at the heart of her job. Joanna has always been taking necessary steps proactively through out the sales process.PositiveQuality, Professionalism

Ozan · 21 June 2021

★★★★★ 5/5

Google

Thank you Rolanda for organising a great viewing which hit our expectations.

Philip · 11 November 2024

★★★★★ 5/5

Google

Thank you Dear Erjon Kurtaj for the excellent service management in fast time and I extra quality. Hope to continue working for providing the best management. Thanks again kind Regards Mohamad

MHD · 22 November 2023

★★★★★ 5/5

Google

Rolanda was exceptional in her advice and knowledge regarding the local area, thanks for all your help

Amrish · 16 August 2024

★★★★★ 1/5

Google

Dont touch them with a barge pole! They never answer their phones. If by some chance you get to speak to someone they cant help. It is impossible to escalate it as head office dont talk to anyone- even their staff!!

Anne · 4 July 2025