5/5
TrustpilotI want to thank an employee
I want to thank an employee, Jasmine Touchet, for her excellent service with property management. She was very helpful over the phone and acted very quickly to help with our query.
Trusted Agent profile · London
haart London reviews
★★★★★
1,960 reviews across 2 platforms
17 Clapham Common South Side, London, SW4 7AB
Part of haart, see every office.
haart's office in London, at 17 Clapham Common South Side, is rated 3.7 out of 5 across 1,960 reviews on two platforms, including 432 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
Trustpilotit's easier to get a loan than to take…
it's easier to get a loan than to take the house from them, don't waste time, even more, they try to steal your deposit
5/5
TrustpilotRepairs result
Great result from Sophie in getting our long awaited repairs finally completed, very helpful and polite.
Agent replied · 28 August 2024
Good morning, thank you so much for submitting your feedback on your experience with Sophie on the lettings team here, we value your feedback and it's always great to hear we are doing a great job. As always please do not hesitate to reach out and ask should you need anything. We look forward to hearing from you again soon! Kind regards, haart residential lettings
5/5
TrustpilotGreat experience from Tatiana
Great experience from Tatiana. Arranged renewal of contract way in advance of renewal date.
Agent replied · 19 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleHaart Letting Agents have been fantastic and so helpful through are search and letting process with them. They are very efficient, thorough and have great customer service.
Agent replied · 15 June 2024
Dear Sophia Jones, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Please don't hesitate to reach out to us if there's anything more we can do!
5/5
GoogleI always find Jennie Tomkinson to be efficient, helpful and friendly - thank you!
Agent replied · 15 June 2024
Dear Mark, Thank you for taking the time to write such positive review always love to hear the feedback, Kind regards Haart Clapham Common Lettings.
1/5
TrustpilotAwful lettings team
Awful lettings team. Rude and unhelpful. Even their maintenance company agreed how awful they are
Agent replied · 28 August 2024
Dear C Bishop, thank you for taking the time to leave comments on your experience, we're sorry it wasn't a postive one. If you’d like to discuss further, please reach out to your area director Claire on claire.ballantyne@haart.co.uk. Thank you.
5/5
Trustpilotvery considerate
very considerate, well approachable and excellent informative
Agent replied · 19 June 2024
Dear Ademola, Thank you so much for your kind review and star ratingRegards haart Romford lettings
5/5
TrustpilotJoanne
I met Joanne for the first time. She was very kind and helpful. Thank you very much Joanne.
Agent replied · 28 August 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotYesterday a had a view one Flat with…
Yesterday a had a view one Flat with Davon it was very helpul thanks
Agent replied · 28 August 2024
Good morning Ezo Ezy, Thank you for your feedback , we are really happy to see your 5* review and pleasure to hear that you have enjoyed your viewing. Please feel free to get in touch with us for any further assistance. Kind Regards, haart Leytonstone Lettings.
5/5
TrustpilotThank you for the inspection today…
Thank you for the inspection today Joanne Matthewson great to meet you
Agent replied · 19 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
1/5
TrustpilotTerrible
Terrible. Do not communicate when requested. Cannot get anything done with the sales department
Agent replied · 19 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotThey are proactive in responding to…
They are proactive in responding to complaints and request. They are humble and friendly and they don't discriminate they are very accommodating.
1/5
GoogleAwful, take pictures to protect your deposit, they are still dealing with the same dodgy landlord. All 5 star reviews are from new Google profiles, what a coincidence...
Agent replied · 15 June 2024
Dear Andrea, We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to Oliver.haley@haart.co.uk. We hope to hear from you soon so we can resolve your issue as quickly as possible. Oliver Haley, haart Clapham Common (Lettings)
4/5
TrustpilotVery helpful agent extremely friendly…
Very helpful agent extremely friendly and sorted all issues out straight away
Agent replied · 19 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotExcellent customer service always there…
Excellent customer service always there to help you with your enquiries.
Agent replied · 19 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotSophie very helpful and always there…
Sophie very helpful and always there when I need herThank for your hard work
Agent replied · 28 August 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleAlex Offomata really helpful. Everything handled smoothly and quickly which was great.
Agent replied · 15 June 2024
Dear Liz, thank you for feedback, we really appreciate it. We're thrilled to hear you had an excellent experience working with Alex. Best wishes Haart, Clapham Common.
5/5
TrustpilotTatiana did a great job and supported…
Tatiana did a great job and supported us during the checkout process. Many thanks!
Agent replied · 28 August 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
4/5
TrustpilotLovely viewing today with Sophie Simpkins…
I was shown around by Sophie Simpkins today who was professional, punctual and polite. She made the viewing experience smooth and comfortable.
5/5
TrustpilotMeagan did an amazing job was super…
Meagan did an amazing job was super quick very friendly and very efficient in getting us a home.She is an asset to the companyThank you
5/5
TrustpilotGood viewing experience
Had a good viewing experience by Sophie Simpkins. Was on time and prompt with a follow up email as well.
5/5
TrustpilotI just like to say what a pleasure it…
I just like to say what a pleasure it was dealing with nick flower. Helped with all my questions and put my mind at ease. Highly recommend
5/5
TrustpilotConsiderate and clear
Saqib took my call today. I was following up on a query regarding my rental building being sold. My questions we clearly answered in a considerate way. Great service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about haart London
Has haart won any awards?
Yes. In The Trusted Agent 2026 awards: haart, London won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
