Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAdrianna Helinska - terrible - do not go with this agent. This agent shouldn’t be professional enough to be worth enough. Look elsewhere in Dulwich. Awful terrible service from this individual
David · 16 January 2026
Agent replied · 16 April 2026
Dear David,
We take all feedback seriously; however, we believe this review is not warranted. The individual you have named has not worked for our company for at least six months, and therefore your experience cannot be attributed to our current team or our services.
We would appreciate it if you could remove this review as it does not accurately reflect our business or our current staff.
If you do have any outstanding concerns or would like to discuss this further, please feel free to contact us directly.
Kind regards,
Haart Sales Team
★★★★★ 5/5
GoogleCeletia is very helpful and friendly showing around for viewings
Luke · 11 April 2025
Agent replied · 16 April 2026
Hello Luke,
Thank you for your positive review. We're happy to hear that you enjoyed your experience working with Celetia. Have a nice weekend.
★★★★★ 5/5
GoogleCeletia’s reception towards my husband and I during the viewing was top notch. Her patience, answers to each question asked was superb.
We hope to begin a contract with you.
Thank you Haarts.
Lynda · 22 April 2024
Agent replied · 21 June 2024
Hello Lynda,
We are delighted to hear that you have had such a positive experience working with Celetia. Please don't hesitate to let us know if you need any assistance during the lettings process of your new home or after.
haart Dulwich Lettings
★★★★★ 5/5
Googleas soon as i walked in the branch, i received excellent customer service from Lamarr, he was very helpful and patient.
Liliana · 2 April 2026
Agent replied · 16 April 2026
Thank you for your kind feedback! We’re delighted to hear that Lamarr provided you with excellent customer service. His helpfulness and patience truly reflect the level of care we strive to offer every customer. We’ll be sure to pass along your compliments, he’ll be thrilled to know he made such a positive impression. We look forward to welcoming you again soon!
★★★★★ 5/5
GoogleShakira was great in customer service. Was very helpful in passing on full detailed information & patiently listening & answering to my concerns about the property. An amazing asset to the organisation.
Ribin · 22 April 2024
Agent replied · 21 June 2024
Hi Ribin,
Thank you so much for your lovely review of your experience with Shakira. Please don't hesitate to let us know if you have any further questions.
haart Dulwich Lettings
★★★★★ 5/5
GoogleGreat comms throughout the offer process. Celitia has been super helpful in keeping us up to date! 5*’s
Nicky · 27 November 2024
Agent replied · 11 December 2024
Hello Nicky,
We are delighted to hear that you have had such a positive experience with Celetia.
Please do reach out if you need any further assistance.
★★★★★ 5/5
GoogleGreat to communicate with, arrange for tenancy and end-of-tenancy things, and for being very human in their approach. Jan Kurek has been a delight all throughout, and his colleague Colin Fosu was also great to have around viewings!
Bea · 24 November 2023
Agent replied · 21 June 2024
Dear Bea, Thank you for your kind feedback. Regards Jan Kurek, Haart - Property Manager
★★★★★ 5/5
GoogleSerkan Osman is a great estate agent! Very helpful and consistent. 5 stars!
6S · 16 January 2025
Agent replied · 23 January 2025
Thank you for your kind words and happy to help where I can.
Kind regards
Serkan Osman
Dulwich haart lettings
★★★★★ 5/5
GoogleFirst of all we want to say a Big Thank You to Patrik! We had a great experience with him . Hi was very friendly, very professional and quick to respond to our questions. . Hi was totally involved to find us a house to live! We really appreciate the effort! Many thanks Patrik! 🙏PositiveResponsiveness, Quality, Professionalism, Value
Sorin · 24 August 2021
Agent replied · 21 June 2024
Hi Sorin, Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind individuals like you make our job a pleasure.
★★★★★ 5/5
GoogleIt was quite a wonderful journey working with Patrick and Shakira, my first time renting and they didn’t make it difficult as I thought and as everyone has told me it would be, they were in communication all through the process and most especially cares about my health and safety, i was let in on every tiny piece of information until i got my keys 😁. If there was an extra star to give would definitely give them all of it.
Thank you so much guys ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Amaka · 22 February 2024
Agent replied · 21 June 2024
Hi Amaka,
Thank you for leaving your review. We are happy to hear that you had a good experience working with Patrick and Shakira and we hope you are enjoying your new home.
haart Dulwich Lettings
★★★★★ 5/5
GoogleHad an amazing experience with Etianne from Dulwich Haart - she was super helpful and made the whole process a pleasant experience!
Jeanne · 16 February 2026
Agent replied · 16 April 2026
Thank you so much, Jeanne! We are really glad to hear you had such a positive experience and that the process felt pleasant throughout. Please do recommend us in future for anyone looking for a place to rent.
Kind regards,
Haart Lettings Dulwich
★★★★★ 5/5
GoogleWe have been working with Thanisha to help carry out maintenance work on a number of the properties that she manages in the Dulwich area. Thanisha is excellent to work with as she is polite, approachable and professional at all times.
Adam · 22 June 2023
Agent replied · 21 June 2024
Dear Adam,
Thank you for your kind feedback.
Regards,
Thanisha, haart Dulwich Property Manager
★★★★★ 4/5
GoogleCeletia was amazing and helpful, thank you for your great service to find the right property for my family.
Mayte · 23 September 2024
Agent replied · 23 October 2024
Hello Mayte,
Thank you for leaving a positive review of the service you received from Celetia.
Please don't hesitate to reach out if you need any further assistance.
★★★★★ 5/5
GoogleI have let out my properties with Haart for some years now, and to be honest, the service has sometimes been lacking, to say the very least. But my new property manager, Jan Kurek, has been attentive, responsive and made himself available for my multitude of emails. He's by far the best property manager I've experienced and I'm so relieved I finally have a contact at Haart who makes such an effort to relieve my stress levels!
I'd also like to commend Patrick Jones for his patience with my anxieties with his calm and professional manner.
Fiona · 23 January 2024
Agent replied · 21 June 2024
Dear Fiona, Thank you for your kind feedback. Regards Jan Kurek, Haart - Property Manager
★★★★★ 5/5
GoogleMy partner and I recently viewed flats with Celetia and the experience was great from start to finish. She was very professional and I got confirmations and reminders for the viewing. She was happy to answer any questions we had and it was a pleasant experience overall. Definitely recommend!
Lucy · 16 May 2025
Agent replied · 16 April 2026
Hello Lucy,
Thank you for your positive review. We're happy to hear that you enjoyed your experience working with Celetia. If you have any further questions please do not hesitate to contact us!
★★★★★ 5/5
GoogleSuch a refreshing experience. Attentive, understanding, straightforward & all with an engaging character. Celetia is a credit to the industry. A rare professional outlook and service 10/10
Hamish · 22 April 2024
Agent replied · 21 June 2024
Good Morning Hamish,
Thank you for taking the time to leave Celetia such a lovely review.
haart Dulwich Lettings
★★★★★ 5/5
GoogleI have been looking for a property to rent for few months and thanks to this company I found the perfect house for me and my boyfriend.
A big thanks to Patrick Jones who showed us the property and dealt with the landlord to offer us an amazing deal.PositiveProfessionalism, Value
Nerlit · 22 June 2022
Agent replied · 21 June 2024
Hi Nerlit, Thank you for your kind words. We will update Patrick Jones from the East dulwich branch that you have left him a review.
★★★★★ 5/5
GoogleWorked with Shakira for my lettings process and she was brilliant. Very professional, very helpful, and very prompt to respond to my emails and enquiries! Very pleased and satisfied.
Patryk · 22 February 2024
Agent replied · 21 June 2024
Hi Patryk,
Thank you for leaving a review for Shakira.
We're delighted that you had a great experience working with her.
haart Dulwich Lettings
★★★★★ 5/5
GoogleBryan was easy going, happy to sort preliminary work with the landlord and quick responses.
Luca · 19 October 2024
Agent replied · 23 October 2024
Hello Luca,
Thank you for leaving a positive review of the service you received from Bryan.
Please don't hesitate to reach out if you need any further assistance.
haart Lettings Dulwich
★★★★★ 5/5
GoogleI have been renting via Haart for almost 3 years. My go to person is Carlo. Carlo is very professional and excellent communicator. He always follows up to check if I need anything and anything I mention is dealt with promptly. It is nice to see a letting agent providing great customer servicePositiveResponsiveness, Quality, Professionalism
Ms · 22 June 2021
Agent replied · 21 June 2024
Thank you very much for your kind feedback - we're very glad Carlo has been able to help and advise. Haart Property Management.
★★★★★ 5/5
GoogleMy boyfriend and I bought our first home together through Haart, and having dealt with heaps of estate agents we found them particularly helpful, professional, efficient and friendly. We dealt with Tim and Adrianna and they really looked after us, keeping us well informed and the whole process moving along. We also felt like they really cared about our purchase and were always doing their best to make sure things worked out for us. Definitely not just another sale on the production line!PositiveResponsiveness, Quality, Professionalism
Lucy · 22 June 2022
★★★★★ 5/5
GoogleI met with Celetia to view a property on 18/06/24. Before that she had been very prompt and efficient whilst communicating over the phone and via email. During the visit she was very helpful and answered all my questions in detail. After the viewing she was very quick to reply to questions we had about submitting the offer. All in all was a very positive experience, thanks. Andrew
Andrew · 19 June 2024
Agent replied · 23 August 2024
Hello Andrew,
Thank you for leaving such a lovely review of your experience with Celetia. Please do get in touch if you need anything else.
haart, Dulwich Lettings
★★★★★ 5/5
GoogleSuper friendly and quick service from the team in particular Celetia Martin.
Ceri · 26 October 2024
Agent replied · 9 November 2024
Hello Ceri,
Thank you for sharing such a positive review of the service you received from Celetia.
Please do reach out if you need any further assistance.
★★★★★ 5/5
GoogleThe Dulwich Team I dealt with were very helpful and made sure I was sorted out with a flat that met my needs and budget. Patrick Stewart was exceptionally attentive and driven to assist in everyday.
Yemi · 22 June 2023
Agent replied · 21 June 2024
Thank you for taking the time to write about the service you have received. We will pass your feedback onto Patrick Jones from the Dulwich lettings team.
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