Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been with haart for more than 25 years and Ben has been managing my flat for about 20 years.
He has been very efficient, helpful and prompt in sorting out any issues with my property.
Sandhya · 10 June 2023
Agent replied · 11 June 2024
Dear Mrs Verma, Thank you for taking the time to share your experience. We are so pleased that you have been satisfied with the service you have received over the years. We look forward to looking after your property for many years to come hopefully.
Regards, Ben - haart South Woodford Lettings
★★★★★ 1/5
GoogleAvoid! I got locked into an overly restrictive contact (6 months)
Haart unlike other agents signed me up with them for 6 months! I had discussed a short term contract preferences on the valuation. On 3 occasions despite asking …
Gold · 17 July 2025
Agent replied · 17 April 2026
Terry, as you are aware we are handling your complaint in line with The Property Ombudsman complaints process. We will deal with every client with professionalism and apologise where we are at fault. Haart South Woodford
★★★★★ 5/5
GoogleThank you Dermid and Ben for the wonderful service and guidance provided to me during the course of my property search.
Rajesh · 2 June 2024
Agent replied · 11 June 2024
Dear Rajesh,
Thank you for this great review. You are very welcome.
Regards, Dermid and Ben, haart South Woodford Lettings
★★★★★ 5/5
GoogleSince my first meeting with Ellie, I have felt that we were both on the same page. She understands me and the kind of property that I would like and she is not afraid to be honest with me when giving me advice. She has gone above and beyond with looking at the design of properties and the use of space and how to get this to work effectively. I thoroughly recommend her and the team at Haarts South Woodford!
Fiona · 13 October 2023
Agent replied · 11 June 2024
Morning Fiona, thank you for leaving me this lovely review. It has been my pleasure helping you with your property search so far. Hopefully we can continue to! Regards, Ellie - haart South Woodford Sales
★★★★★ 5/5
GoogleEllie provided us with a wonderful service and was a great support throughout the process when buying our new home. Thank you so much Ellie!
S · 11 March 2024
Agent replied · 11 June 2024
Thank you for the positive review you have given. Regards, Ellie haart South Woodford Sales
★★★★★ 5/5
GoogleMany thanks for an absolutely brilliant service through the whole process. Ben was really helpful and always available to help and guide with all the stages, was very understanding and adaptable to my circumstances. Definitely recommend
Мохира · 10 June 2023
Agent replied · 11 June 2024
Dear Mokhira,
Thank you for your detailed review and recommendation. I hope you are enjoying your lovely new home.
Regards, Ben - haart South Woodford Lettings
★★★★★ 5/5
GoogleGemma has been extremely helpful in assisting me in completing my property licence application form which is quite involved and time consuming .
Carol · 10 April 2024
Agent replied · 11 June 2024
Thank you very much Carol for leaving this lovely review. It has been my pleasure assisting you and I'm here if you need anything else.
Kind Regards Gemma - Property Management
★★★★★ 5/5
GoogleI’ve dealt with many agents over time and Ben Pooley is definitely one of the best in my experience. A professional and personable agent and importantly very friendly. His communication was first class and he did all he could to make the transaction as smooth as possible. Thank you Ben.PositiveResponsiveness, Professionalism
Emmanuel · 25 August 2021
Agent replied · 11 June 2024
Dear Emmanuel, thank you for the wonderful review. I look forward to seeing you again next week to handover the keys to your new home! I hope you have a great weekend. Regards, Ben - haart South Woodford Lettings
★★★★★ 5/5
GoogleI want to thank Dermid Thomas who has been really helpful, professional and has helped me with all my questions regarding property. Also Ben has been really helpful to. Thank you so much for making it so easy for me to find a good property 👍. Very satisfied😊PositiveResponsiveness, Quality, Professionalism
Higerta · 23 October 2021
Agent replied · 11 June 2024
Dear Higerta, thank you for the five star rating. We hope you are settling in well to your new home. Regards, Dermid - haart South Woodford Lettings
★★★★★ 4/5
GoogleThroughout the sales process, the team at Haart worked hard to deliver the best and most professional service possible. We had several challenges along the way on our sale, but Danny and his team were responsive, level headed and provide strong support and professional advice. Would recommend to anyone in the area.PositiveProfessionalism
Daniel · 10 June 2021
Agent replied · 11 June 2024
Hi Daniel,
Thank you for your review. It was an absolute pleasure to work with you in selling your stunning property. We wish you and the family all the best.
Regards,
Danny Bailey
Branch Partner Sales
★★★★★ 5/5
GoogleThe best letting agency i have ever seen.
Taking into account the market in nowadays in London.
After an unsuccessful viewing from where the owner decided to give the property to someone else, Ben encouraged me to view another flat, which was better than the first one and he promised that he would do his best for me to rent this place.
And that’s what happened,next day he called me to confirm that i was chosen to rent the flat.
And after moving in he called to check if everything is ok and if he could assist me any help.
And on top of that they give you a welcome gift box with goods inside, which makes you feel really welcome.
I would definitely recommend.
Automation · 13 September 2023
Agent replied · 11 June 2024
Dear Elton,
Thank you so much for your detailed feedback. It has been a pleasure helping you, I hope you enjoy your new home. Have a great day!
Regards, Ben - haart South Woodford Lettings
★★★★★ 5/5
GoogleI had registered with another agent previously who did not get my flat sold and were very slow. As soon as Jason came round he was great, very knowledgable, speedy, booked an open day then got me the best price. He's brilliant. Throughout the aftersales process Jan has been fantastic keeping me informed every step of the way. Thanks guys!
Emma · 11 June 2018
Agent replied · 11 June 2024
Dear Emma Timothy, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. I wish you all the best in your new home.
★★★★★ 5/5
GoogleGemma was great , acted quickly and efficiently to get our renewal done.
Mel · 22 September 2024
Agent replied · 22 October 2024
Thank you so much Mel, your kind words are very appreciated. Gemma Senior Property Manager
★★★★★ 5/5
GoogleI couldn't recommend Haart highly enough. Ellie Atkinson worked extremely hard to match the property I was selling, with the right buyer. She was empathetic and professional at all times, and was always diligent with feedback from viewings. At no point during the process did I feel that I need further information. I feel that she treated both sides (both myself and the buyers), with honesty and integrity. Very highly recommended, and thanks for a great result.
John · 12 November 2023
Agent replied · 11 June 2024
Hi John, thank you for leaving me this lovely review. It has been my pleasure helping you sell Fairlight Avenue. Regards, Ellie - haart South Woodford Sales
★★★★★ 5/5
GoogleRented a property through Haart South Woodford.
Dermid Thomas especially has been amazing. Right from viewing the property, to the application process and renting the property for the last 2 years has been so smooth and easy, and very accommodating of any needs I had.
He has been extremely helpful, efficient and always available. I cannot fault the service, 10/10.
Isabella · 22 September 2024
Agent replied · 22 October 2024
Dear Isabella,
Thank you very much for your kind words, we appreciate this review. Regards, Dermid - haart South Woodford Lettings
★★★★★ 5/5
GoogleThe process was hard and Ellie made so much sense of everything and really went out of her way to get everything moving. Highly recommend 🧡 …
Philipbirchall · 12 December 2023
Agent replied · 11 June 2024
Hi Philip, thank you for leaving me this lovely review. I am so glad we got you over the line in purchasing Marquess Heights. Regards, Ellie - haart South Woodford Sales
★★★★★ 5/5
GoogleI had a great experience with Haart South Woodford. Ellie was really helpful, always contactable, and a reliable go-between for me and the Seller. Would definitely recommend.
Tom · 12 December 2023
Agent replied · 11 June 2024
Thank you Tom for leaving me this review and I was happy to assist you in purchasing. Regards, Ellie haart South Woodford Sales
★★★★★ 5/5
GoogleDanny and the team went above and beyond to ensure that our sale happened, supporting us throughout and accommodating a number of requests which we were forced to impose at short notice. Unreservedly recommended.
Julian · 10 June 2023
Agent replied · 11 June 2024
Dear Julian,
Congratulations on the sale of your property and thank you for leaving us a great review. We are delighted we were able to assist you in ensuring the sale went through smoothly. We all would like to wish you all the very best!
Regards,
Danny Bailey
Branch Partner, haart South Woodford
★★★★★ 5/5
GoogleMy wife and I had the pleasure of meeting Ben Pooley today, who kindly showed us a property as we are currently in search of a new place to live. We were impressed by the adorable flat and appreciated Ben's friendly and professional demeanor throughout the viewing. Although we have decided not to proceed with this particular property, we remain hopeful that Ben can assist us in finding the right home to move into. We sincerely appreciate the time Ben dedicated to us today. Thank you once again for your assistance. Best regards, Isaias and Karol
Isaias · 15 July 2023
Agent replied · 11 June 2024
Dear Isaias,
Thank you for taking the time to share your experience with us! I look forward to hopefully being able to help you further in the future.
Regards, Ben - haart South Woodford Lettings
★★★★★ 5/5
GoogleI want to thank all the team especially Ben for all of the help getting my tenancy agreement sorted out so quickly especially during at a distance going into a weekend.
James · 15 July 2023
Agent replied · 11 June 2024
Dear James,
Thank you for this review. We are so pleased we were able to move you in so quickly. We are also very grateful to you for being so responsive. We hope you are happy in your new home!
Regards, Ben - haart South Woodford Lettings
★★★★★ 5/5
GoogleAsked Haarts South Woodford to handle a house sale for a deceased family member's property for which we were executors. Scott Aiken who handled the sale was helpful and professional from the outset, kept appointments and was a good communicator at all stages. People in the office were always proactive and friendly when telephoned and the company exceeded expectation in understanding the local area and achieving and completing the sale. We are totally satisfied with the progress and outcome of this, at times, stressful procedure.
Viv · 10 June 2023
Agent replied · 11 June 2024
Dear Viv,
I would like to thank you for your kind words. I’m really glad I could assist you with the sale of the property and would be more than happy to assist you again should you have any future requirements.
Regards, Scott - haart South Woodford
★★★★★ 5/5
GoogleThanks to the incredible help and guidance of Ben and Dermid at Haart South Woodford, my partner and I were able to smoothly and successfully move into our new property. They were both extremely professional, knowledgeable, and patient throughout the entire process, answering all of our questions and concerns with care and attention. We couldn't have done it without them and we highly recommend Haart South Woodford to anyone in search of their dream property. Thank you again, Ben and Dermid, for your excellent service!
Valentina · 10 June 2023
Agent replied · 11 June 2024
Dear Valentina,
Thank you for taking the time to leave this amazing feedback, it is much appreciated! We are so pleased that we were able to assist you in finding your new home. You are very welcome.
Regards, Ben and Dermid - haart South Woodford Lettings
★★★★★ 4/5
GoogleWe dealt with the Group partner Danny Bailey from this office and from our initial contact was very impressed with his knowledge and professionalism. We found him straight talking and his valuation of a price we could expect was achieved. He looked after everything for my elderly father to reduce the stress of selling a property.If I had any concerns I was able to call Danny direct on his Mobile and things were always sorted that day.He was always very polite and courteous and nothing ever seemed too much trouble. It was a pleasure dealing with him ..something not always said about Estate agents. I would recommend this office and in particular if you deal with Danny.
Dawn · 10 June 2023
Agent replied · 11 June 2024
Dear Dawn, Thank you for taking the time to write this lovely review, it really is much appreciated. I wish you all the very best for the future. Regards, Danny Bailey, Branch Partner, haart South Woodford
★★★★★ 5/5
GoogleThank you Danny and the rest of the Haart team for supporting my parents through the ups and downs of their move. We always felt you had our best interest in mind when dealing with our sale. All the best for future.
Arijit · 10 June 2022
Agent replied · 11 June 2024
Dear Arijit,
Thank you for your 5 star review. We all would like to wish you & your family all the best and thank you for trusting us with your parents sale. I hope they settle quickly in their new home too.
Regards,
Danny Bailey, Branch Partner, haart South Woodford
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