Greystar London reviews

★★★★★ 1/5

Trustpilot

I could give this community less than a…

I could give this community less than a one I would - looking to get out of the west and you’re looking to go somewhere nice in the south this community is not where you wanna be.Horrible horrible horrible - absolutely no level of customer service of any kind. God Forbid the community finds out they might want to take vengeance against for filing this complaint. Talk about being afraid for your rights and your legal well-being & every morning you wake up and Cars are on milk crates

N/A · 10 October 2024

★★★★★ 1/5

Trustpilot

Extremely disappointing experience

Extremely disappointing experience, I would not recommend this property

Myles · 20 August 2026

★★★★★ 5/5

Google

Great location 1min the station. Great customer service and Kiew is a delight, super helpful and the team are always ready to sort things out for you.

Jchronicals · 2 December 2024

★★★★★ 1/5

Trustpilot

My Experience With Greystar: Why I’ll Never Rent From Them Again

I wish I could give this company zero stars.

Vanessa · 22 August 2026

★★★★★ 1/5

Trustpilot

⭐ 1 Star

⭐ 1 Star, Extremely Disappointing Experience with Greystar

Shivananda · 19 August 2026

★★★★★ 1/5

Trustpilot

If I could give them 0 stars I would!

Margaret · 15 August 2026

★★★★★ 1/5

Trustpilot

If I could give Greystar zero stars

If I could give Greystar zero stars, I would.

Andressa · 30 July 2026

★★★★★ 1/5

Trustpilot

Poor training of Personnel - Abuse of power!!!

Greystar, Inc. apartment management teams are untrained in civil rights of residents, appropriate and professional communication skills, management staff awareness/knowledge of the situations and problems in the complexes they manage, consequences when their Property Managers have screaming tirades against senior residents in front of other residents and staff, etc...

Kay · 17 August 2025

★★★★★ 1/5

Trustpilot

Do not move to Polaris Junction

Do not move to Polaris Junction in Colorado Springs.

Ninos · 7 July 2026

★★★★★ 1/5

Trustpilot

I was at Leander Junction apartments and it was turned over to Greystar management

I was at Leander Junction apartments on Ronald Reagan. After numerous management company changes I left when my lease was up. They did not provide me with 60 day renewal notice. I reminded them of this so they said they would not pursue, but I needed to be out by March 14, 2022. Now in 2024 they have a collection agency trying to collect unpaid fictitious charges. Electric ( I had PEC) and that is who I paid. Now they say I owe for trash, pest control and other charges from 2021. I demanded they send me a print out of each and every rental invoice and my payment to the complex. They have failed to do so. I got a call from Genesis collections. I sent them a dispute email along with their list of fictitious and fraudulent charges I was disputing. If, I did not pay these charges ( they were included in my monthly invoice) I would have been advised of it and evicted. They refuse to send me all of this documentation.

Mar · 8 April 2024

★★★★★ 2/5

Trustpilot

★☆☆☆☆ Luxury Prices

★☆☆☆☆ Luxury Prices. Budget Service.

Stromtrooper · 13 July 2026

★★★★★ 1/5

Trustpilot

Smoke infested crap hole of a building…

Smoke infested crap hole of a building with management who never answers concerns or complaints. Was forced to break the lease because I have a lung condition and the fact no one would do anything about he excessive cigarette smoking in the building. Gave them 60 days notice - while I lived with friends because I could not live there - and only two months AFTER I moved did they decide (without a conversation or notification) that they wanted another 2 months of rent. THEY BREACHED THE LEASE, not me. I signed a lease for a smoke free building and it was like living inside an ashtray. I have taken them to court, I have the NYS Attorney General investigating them. If you lived there, you should the same - it's easy to open a case online.

Dana · 23 March 2024

★★★★★ 5/5

Google

Love it here so far. Concierge is at the reception 24/7 so no problems at all. Thanks Dan and Ali.

Haider · 12 June 2022

★★★★★ 1/5

Trustpilot

Do NOT move here

Do NOT move here. TERRIBLE communication, they dont answer the phone you have to go into the office for EVERYTHING The club house is All smoke and mirrors, the clubhouse music is loud you can not concentrate and they will Not turn it down, the computer room DON'T BE FOOLED is just monitors no computers attached, the stair wells smell like dog urine, the management is VERY rude Ingrid, Alexas and Tamera. the leasing agents can't even put in your rent payments, if you complain about repairs that DON'T get done they will retaliate, everything goes to management which impossible to deal with if they don't like you the will stop accepting your rent even violate housing laws and kick you out. These staff in my opinion races.if you are not Latino don't move here you will suffer and pay for it is very sad to see how they treat human beings.

ELEVATION · 1 February 2024

★★★★★ 1/5

Trustpilot

DO NOT DEAL ON THIS COMPANY

I rarely leave reviews, but I feel compelled to share my experience with the Adagio apartment complex and the management company, Graystar. Unfortunately, I can't even give them a one-star rating. Their services and promises are unbelievable.

Lance · 27 September 2025

★★★★★ 1/5

Trustpilot

Where to begin?

This review is for Greystar property management, a multi-state company.I live at Deer Run Apartments in Brown Deer, WI, and I have been a resident for over 18 years. Since Greystar took over several years ago the quality of life and resident services has steadily trended downhill. Here are a few areas of concern:1.) Ensuring competence of fire alarm system installers? How about nearly having my door broken down by the Fire Dept. when the alarm origin was actually from a different unit.2.) Snow removal? Unless they want to shovel their own driveways, residents may be stranded for days after a winter storm. Previous management was much more prompt.3.) Paying a monthly fee for fitness center maintenance, yet not ensuring that broken equipment is either promptly repaired or replaced.4.) Summer of 2023 - the swimming pool was out of commission for nearly the entire summer. Another lacking amenity that's part of what I'm paying $1320/month for a single bedroom apartment for.5.) Failing to support onsite maintenance departments with adequate resources and personnel. Deer Run currently has ONE maintenance man (a very competent one) to take care of 232+ units.These are some, but definitely not all, areas of concern. Just the ones that have affected me personally.

PETER · 13 January 2024

★★★★★ 5/5

Google

Hi, just wanted to emphasize our lovely security guy Ali! It’s people like him who can make a real difference to your morning when leaving for work or evening/night when coming back. He’s always genuinely smiling and asking how you’re doing and I’m always happy when I see him at the reception. It also make me safe, as I trust him. More people like Ali please!

Natalie · 12 June 2022

★★★★★ 1/5

Trustpilot

Greystar wont even respond

My experience with Greystar, specifically the River North property management team, has been nothing short of deplorable, dishonest, and predatory. If I could give zero stars, I would.

The · 20 November 2025

★★★★★ 1/5

Trustpilot

Thieves.

They will charge you crazy high deposits and will not return them in the timeframe required by state law. We are 3 months out waiting on a $2,000 deposit for the Cottages of Boone in Boone, NC. This company does not care about the "little people". AVOID THE COTTAGES OF BOONE. They know that people have no other choice than to rent these unsafe/unhealthy apartments because the housing is so sparce and hard to find in this crazy college town. They will never be forced to "be better". Their corporate numbers lead only to voicemail so they never have to admit anything to you personally. Good luck if you are forced to rent with them.

VickiBoggs · 7 December 2023

★★★★★ 1/5

Trustpilot

CEO supports Crime by his Employees

This building is Section 8 housing and is riddled with crime, elderly people beaten up in the elevators, lawsuits, crime perpetrated by the leasing office employees (and releatives that reside there- Shel’s friends) and the Concierge desk that harasses residents. Cars spray painted, residents physically attacked all the time, employees stealing from storage units (and then NDA agreements to hide it all)...the reviews are all employees. The CEO of Greystar is well aware and looks the other way…what a great guy.

John · 16 November 2023

★★★★★ 1/5

Trustpilot

Never Again, Greystar

I rented from a Greystar owned apartment complex, Westmount at Ashwood, in Atlanta, GA for about 6 months.

Michele · 19 February 2026

★★★★★ 5/5

Google

Went on a viewing last week with Marigona, and she was very friendly and helpful, and explained everything to me very clearly. Nice and new apartments there. Love the wetlands nearby. Might move in in the near future

Yunqing · 5 June 2024

★★★★★ 1/5

Trustpilot

Absolutely awful management and they…

Absolutely awful management and they price gouge and overcharge for everything!! Lots of hidden fees. Extremely overpriced apartments.

Jane · 16 February 2026

★★★★★ 1/5

Trustpilot

Stay far away!

I wish this company could improve their management. In the past, I moved into an apartment, and before my lease was up, some properties switched to Greystar. It’s been my experience that things tend to go downhill when they take over. They often bring in their own staff who, in my experience, have not been as attentive because a lease is a contract! Not much you can do to break it without penalties.I’ve learned from firsthand experience that if it’s Greystar, I avoid renting there. Regardless of how great the exterior and interior may appear, it’s not worth it to me.

Tonya · 17 September 2023