Trusted Agent profile · London
★★★★★
305 reviews across 2 platforms
2 Vanguard Way, London, E17 6DL
Greystar's office in London, at 2 Vanguard Way, is rated 2.6 out of 5 across 305 reviews on two platforms, including 121 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotThis company is trying to extort me for…
This company is trying to extort me for moving out of my apartment weeks before my lease ended and gave them 8 months written notice. They stoop so low they try calling my 84 year-old mother who hasn't been on the lease for years, and they know it.
5/5
GoogleWe had a tour with Kiew today and she could not have been more amazing! Super knowledgeable about the building and local area and made the application process so smooth for us. We’re so excited to move into the building and she made this decision even easier in knowing she’ll be on hand to help once we’re residents. Thank you so much !!!
Thank you for your kind words! We're thrilled to hear that Kiew provided an amazing tour experience and made your application process a breeze. We can't wait to have you as residents and know that Kiew will continue to be a helpful resource for you.
1/5
TrustpilotI’m a resident living in Momento…
I’m a resident living in Momento Barking! I have tried all the methods but it doesn’t work that’s why I posted here.
5/5
GoogleReally enjoy living at Equipment Works. The management team is very friendly.
Hi Luigi, Thank you so much for your 5 star review and your lovely comments about our team … More
1/5
TrustpilotRun from Greystar a property management
Ever since Greystar took over management of the apartment complex at 3845 Frontier Parkway in Aubrey, Texas, living here has become extremely frustrating. The property has noticeably declined, and management appears unresponsive to ongoing issues within the community.
5/5
GoogleJason and Princess - great help and cool people.
Thanks so much Rickin - was lovely meeting you and showing you around Equipment Works this morning! Team Equipment Works
5/5
GoogleVery nice and warm clubhouse, service, and facilities. Highly recommended!
Hi PP C, Thank you for the glowing 5 stars and for your kind words about our social … More
5/5
GoogleMarigona and the team have been super super helpful in the leasing process. Really appreciate their comprehensive support!!
Thank you for the positive feedback! We are dedicated to providing comprehensive support during the leasing process.
5/5
GoogleLovely environment and safe. I'm happy with the management Chrisanne and Dan, organising a lot of activities and facilities always clean. Special thanks to Ali for taking care in the evening. Provided furniture is nice, great location, 2 mins to the Blackhorse Road Station.
Hi Edith, thank you for your lovely review. We agree that Equipment Works is situated in a great location with easy access to Blackhorse Road Station and other great locations in Walthamstow. We're so glad to hear that you are enjoying your apartment and the management staff! Thanks again for the review!
1/5
GoogleI would strongly advise against renting from Equipment Works due to their poor handling of financial matters and complete lack of communication. Our experience during the end of our tenancy has been frustrating and unnecessarily prolonged. Since January 17th, we have been trying to resolve two key issues. Firstly, we were overcharged for our final rent payment, despite being told that we would be billed on a pro-rata basis for 17 days (£1,184.52), we were instead charged the full month's rent of £2,160. Despite multiple follow-ups, this has yet to be corrected. Secondly, our end-of-tenancy deposit refund has been significantly delayed, with no clear timeline for when it will be returned. What makes this even worse is their complete lack of communication. They do not answer phone calls, nor do they respond to emails, it is beyond ridiculous. We have been patient, but the lack of urgency and professionalism in handling these matters is unacceptable. If you are considering renting from Equipment Works, be aware that you may face similar issues when it comes to financial transparency and basic communication. Rent elsewhere if you want peace of mind.
1/5
TrustpilotWarning: Scamming Business Practices, Rude Customer Service, and Poor Communication
I want to share my incredibly frustrating experience with Greystar Management, which involved unfair and illegal practices. When we had to break our lease early, they initially tried to charge us a break lease fee of double the rent, even though this was not part of our lease agreement and they were able to immediately re-rent the unit. We questioned this charge, but instead of addressing our concerns, they ignored us for weeks.
5/5
GoogleMarigona and Kiew were the best ever hosts. What a place. What a time. What a life
We appreciate your review! Marigona and Kiew will be happy to hear that they made such a positive impact.
1/5
TrustpilotI applied for an apartment in Oklahoma Eagle Point
I applied for an apartment in Oklahoma managed by Greystar and paid the application fee (around $200, high for the area).
1/5
TrustpilotHarassment
I moved into this apartment complex 2 weeks ago after escaping very extreme domestic violence, legal abuse, litigation abuse, extortion, and high level coercive control by my ex who is an attorney.
5/5
GoogleThe staff at equiptment works are phenominal. Especially Ali, his overnight service is next to none. My friend fell ill in the night and he ensured she was safe and got her to a hospital. Above and beyond care.
Hi Kayleigh, thank you for the 5* review. We strive to ensure your rental experience is positive so we are so glad to hear that Ali was able to help you and your friend. We hope you continue to enjoy your experience with us at Equipment Works!
5/5
GoogleThe place is fresh, spacious and located in a convenient area. The facilities are very useful for relaxing/working from home. Staff are also really friendly and helpful especially Ali who really helped us work the cinema room several evenings.
Hi Dorothy, thank you for your lovely review! We're so happy to hear you are enjoying being apart of the Equipment Works community. Our team are dedicated to providing amazing customer service and making our residents feel like they are at home so we're so happy to read your review. We hope you continue to enjoy living at Equipment Works!
5/5
GoogleKiew was so great hosting us for the FA Cup final!! Absolute legend!!
We're pleased to hear that Kiew made your FA Cup final experience fantastic! We'll be sure to pass on your kind words.
1/5
TrustpilotGreystar ruins good complexes
Greystar ruins good complexes. Broken payment portal, mystery utility charges, ghost office, ignored emails. Took over without notice, I'd have left. Run from Greystar. BBB complaint filed. Not recommended.
5/5
GoogleBeautiful building with great facilities. Also the staff are lovelyyyyy - especially Kiew on front desk
Thank you so much for your kind words! We're pleased we have provided exceptional experiences.
1/5
TrustpilotI've been a disabled tenant at Alexan…
I've been a disabled tenant at Alexan NoHo West for almost 10 months, and this has been one of the most exhausting experiences of my life. I have a spinal cord injury, neurological symptoms, fatigue and anxiety, and I rely on a service dog.
5/5
TrustpilotVery friendly and welcoming to everyone…
Very friendly and welcoming to everyone who comes into the office.
5/5
GoogleVery happy with the tour of the apartment i was given by Marigona. Very polite and approachable staff by the desks; the young lady Kiuw i believe her name was! The tour was very thorough with all questions i had answered. The facilities on site were impressive and the vibe in the lounges very calming! The blonde young lady was very happy and smiley and was able to help suggest the nearest coffee shops for lunch, and stations :)
1/5
TrustpilotAfter promised payment never arrived
After promised payment never arrived, lies upon lies it is now effecting my family’s health including my heart and their well being. Including two young children stressed and no money for groceries.Blocking us from moving in to Arborlada causing money loss, cancelling movers, missing work, to collecting all monies from us even though we were not approved. All monies promised back to us a month ago.Suddenly refund could not go to back to method we used that a manager would call us which she did and stated she would call the next day if she missed us. Called back same day while working no answer and was never called back. We then are emailed stating check would be expedited sent October 8th told this a couple of times I’m sorry a month is not expedited and the staff knew that was our only money to get moved into a new place.Last weekend we get an spammy unsolicited email saying it’s an Arborlada refund? No warning to what this is so we deleted it as we were told a check was mailed. We then call the company on email and told yes it was a refund and legit. We open the email they sent to find a refund for $300 and not what they took out of my bank account totaling $500. We desperately need that money but did not accept it as it’s incorrect.Since holding our money we were forced myself being disabled and have a heart condition, my wife has a broken leg and ankle we moved us our self because our money we paid was never expedited or given back. All the stress they put on our family I already thought was enough but because of direct involvement in holding our money we now are dealing with more pain and both suffering because of it. My doctor is recommending surgery again because something I lifted during the move has caused more damage, same with my wife possible repair because of the strenuous work she was also forced to do with no refund.Never in our life have we been put through something like this with no regard to our feelings, our suffering or well being.
1/5
TrustpilotMoving into a new apartment
Moving into a new apartment? Ask if it’s Greystar first. Trash property. Trash staff. Trash rules.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Greystar's London office has 305 reviews across two platforms: 121 on Google, 184 on Trustpilot (across the whole business).
Greystar London is rated 2.6 out of 5 across all 305 reviews, and 4.6 out of 5 on Google from 121 reviews.
Greystar London, 2 Vanguard Way, London, E17 6DL.
