Trusted Agent profile · London
★★★★★
305 reviews across 2 platforms
2 Vanguard Way, London, E17 6DL
Greystar's office in London, at 2 Vanguard Way, is rated 2.6 out of 5 across 305 reviews on two platforms, including 121 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotLiterally the worse company.
This company, and ALL of their employees, will refuse to communicate with you- especially when they want to charge you double utilities when you move out. Management is severely lacking, and it shows through the whole company. They will scam you. Listen to the reviews and don't trust this company.
1/5
TrustpilotAs an employee of Greystar I can tell…
As an employee of Greystar I can tell you that YES we are told to nickel and dime the residents. My property manager and maintenance personal continually did shady stuff like putting scuff marks on walls and scratching paint in the apartments of tenants who would recently moved out. Also we would charge tenants for new carpet while only having the carpet cleaned. I saw the most horrific money grabbing of the elderly and disabled. Management would continually go after the total amount of the cleaning deposit while only doing minimal repairs. Especially if there were a lot of empty apartments on the property. Management does the cleaning deposit charges once the tenant leaves and if the tenant moved into another city a lot of times they could not fight the charges. That's why they hold your cleaning deposit for 30 days after you move out. Total scam. I felt dirty after my first day. Needless to say I only lasted a few months tell I found a better job. Also the pay was lousy and benefits were horrible.
5/5
GoogleGreat location as there is overground and tube stations just 5 minutes walk from my home. The management team is great. They take care of the maintenance and repair work promptly. In addition, there are various social activities every month.
Hi Samuel, Thank you so much for your 5 star review. We're so pleased that you're enjoying … More
1/5
TrustpilotBIGGEST NIGHTMARE
Unfortunately Greystar acquired my property rental as I moved out. Legally, they are obligated to honor my lease which stated the security deposit I was required to pay was $3025. I filed a small claim and was awarded the security deposit. I have been waiting since I moved out 05/16/25 (yes they have 21 days in CA). All the "corporate" or "regional" office phone numbers are recordings that end the call regardless of the selection made. I don't understand how they are still in business with the terrible experience everyone has. I'm starting to think this is all a stage since no one above a property manager can be reached.
1/5
TrustpilotNAVAJO BLUFFS APARTMENTS
NAVAJO BLUFFS APARTMENTS. San Diego CA. Managed by Gray Star Properties. 92119. They rent gouge! Almost every month the rent is higher then the last! They charge for everything water,trash ,parking an anything they can think of! 12 guess parking for 210 units an have to get approval for them ! Rents are to High for what you !!!
1/5
GoogleUnreasonably priced for the amenities. Staff rarely answer emails and you have to harass them to get a response. They pretend to be pet friendly but there is a difference between accepting pets and being pet friendly. There is no hot water almost twice a month for hours on end. They try to get every penny they can when you move out. Couldn’t recommend.
Hello We are very sorry to hear that your experience at Equipment Works has not been as it should. If you would like to discuss this further with the team please do contact us at 020 3962 7960. Thank you The Equipment Works Team
5/5
TrustpilotI had a mouse situation at Avana Chase…
I had a mouse situation at Avana Chase and they were very very quick about coming and and taking care of it. maintenance made sure I felt secure I with the repairs to close up the hole. I have lived in this community for over 12 years and I work from home and I have nothing but peace and quite. I love it and would recommend it to anyone.
2/5
GoogleRent went up by 20% on renewal with no real grounds, insect infestation for most of the year, when you leave you are pushed to pay for their cleaning service, and then riddled with costs and don’t get full deposit. Not really a social building like other buildings around- hardly any events. Not worth the hassle, management are money grabbing. Sad bc this place has great potential. Frustrating customer service
Hi Hanana, thank you for your review. we're sorry to see it's only 2 stars. We would appreciate your feedback, so please feel free to reach out to the team so we can improve the factors that have influenced your rating.
5/5
GoogleWe have entered into our third contract living at Equipment Works. It really is an all-in-one experience with fantastic amenities and friendly, caring staff. The community is welcoming and the feeling is one of safety and security
Hi James, Thank you so much for your glowing 5 star review! We're delighted that you've … More
5/5
GoogleWonderful building Thanks to chrisanne and Dan They support me and my husband my husband signed a contract we are so happy state is Building because! The building so much clean The most important we have a security at night And I feel so safe Thanks to Ali He’s a security at Night We are new resident He Help Me and my Husband so much at Night and he so friendly 👍🏻👏🏻😀
Hi Fateme, Thank you for the 5* review! We're so happy to hear you love Equipment Works, we feel the same. Our team are dedicated to providing amazing customer service and making our residents feel like they are at home so we're so happy to read your review. We hope you continue to enjoy living at Equipment Works!
1/5
TrustpilotFire Accident due to Greystar Negligence - Life Threatening
IF you value your life, please do not move here.This review is for 221 Bergen St - Greystar property.1. No proper inspection is done prior to apt move in.2. Got into a fire accident the other day where the oven caught on fire within a minute of turning it on for the first time. Even when there was nothing inside it. Fire originated from below the bottom panel and shows clear signs of negligence from management.Management is pretty rude and are self centered. Attaching one of the videos, which shows soot from under the bottom panel where the fire started from.3. Extremely dirty house was given with cobwebs hanging from ceiling and dirt streaks in toilet, dirty water dispenser and with most appliances in repair.When I showed pics of water dispenser to management, I got a pretty rude response asking me to adjust to how things are. Rather than cleaning it.4. Witnessed couple of bugs as well.5. Also after moving in, it took me 4 weeks of chasing after them to have the dryer fixed, cleaning, kitchen repairs, fire alarm repairs and other repairs done.6. Insurance management is a mess. Even after providing proper insurance details, still received multiple mails and emails for more details of insurance from Assurant.7. Maintenance is mentioned as 24/7 on website which is a lie. It is only available between 9am and 6pm. But that is only if staff is available. Otherwise, emergency maintenance such as in case of gas/water leakage etc kind of incidents - apparently is available.8. Deliveries are often left at wrong place as drivers get confused due to the multiple doors. Packages are mishandled.I have pics and videos but since the app does not let me post, you can check for "221 Bergen St" apartments on Google maps for the attached pics and videos. So people can be careful when they visit this place.
1/5
TrustpilotReally no star
Really no starThis company basically collects your rent and does maintenance. They only give you a text number, not a phone number. There is never anyone covering the front desk. Even if they put a sign up saying they are away from the desk , they have no coverage.The only time they are in sight is when they are taking a tour around. Your contact method is by text only, which they usually do not answer. DO NOT MOVE HERE. It looks pretty, but it is hollow inside . Once you are here it is costly to move out, so you are stuck
1/5
TrustpilotImprint Apartments Supports Scientology
I have recently found out that the owners and management of Imprint support the Church of Scientology. The Cult of Scientology has committed many crimes against humanity. They are involved in Human Trafficking, Child and Elder Abuse, Family Disconnection, and Financial Fraud. On March 3rd, 2024, Scientology opened its new Ideal Org in Printer's Row. The management of Imprint threatened a tenant with trespass if they allowed a known Scientology protester to enter the building. First off to think a company that you pay a monthly fee to would threaten you with trespass is horrid enough, but to side with the Church of Scientology is despicable. I stand for humanity and refuse to rent from anyone who would support such crimes.
5/5
GoogleToday I attended an event with best friend and her daughter at Equipment Works. I was really impressed by the team that work there, especially Sherise who was so helpful with my Goddaughter (best friend’s daughter) getting her involved. Really great place for families.
Thank you for your positive review! We're pleased that the event was awesome for the kids. Your kind words about our team mean a lot. We're excited to bring more great events in the future!
1/5
TrustpilotAVOID ALL GREYSTAR-MANAGED properties
0 Star RATING: AVOID ALL GREYSTAR-MANAGED properties. Several negative complaints posted about Everleigh Short Pump 55+. We have rented for awhile at Everleigh Short Pump 55+ Apt Homes Community & the services & attentiveness to us have greatly deteriorated. Management staff has changed a couple of times & the current management team are a group of emotionally-immature, young, highly defensive, passive-aggressive draconian style team members who manage Everleigh Short Pump Greystar in Richmond’s West End. The Property Manager has been highly unprofessional & turns a blind eye to complaints about her staff members. In addition, our VALUES DO NOT MATCH those of Everleigh Short Pump Greystar’s Management Team!They have created a toxic environment at Everleigh Short Pump & have been engaging in micromanaging & controlling residents especially ours when food is brought out to the Clubhouse for residents. Greystar engages in MARKETING SCAMS. The property is beautiful inside & outside but DO NOT BE TAKEN ON NOR FOOLED BY these features! Awful deceitful intolerant Management Staff. No cameras in management offices. NO CAMERAS IN ANY OF THE COMMON AREAS NOR STAIRWELLS. They practice favoritism when it comes to attentiveness & helpfulness & services to residents. Discriminate if residents’ personalities upsets them & then avoids & ignores these residents’ concerns. Leasing Agent started out great & but started to disengage from certain residents whom she disliked due to complaints against her! Do NOT TRUST ANYONE IN EVERLEIGH SHORT PUMP MANAGEMENT OFFICE! They engage in gaslighting residents when confronted with residents’ complaints about staff members.Property Manager refuses to intervene in tenant-tenant harassment as well. The new Assistant Manager makes excuses for staff members when complaints about their attitudes are voiced to her. Very unprofessional!They have each other’s backs but NOT ALL the residents’ backs!Tenants are afraid to complain to management office as some staff members are aggressive & engage in intimidation tactics. Complaining to the Everleigh Short Pump Management Team HAS TURNED OUT TO BE INEFFECTIVE FOR US! They only make excuses for staff & HAVE TOLD US THEY DO NOT GET INVOLVED IN ANY TENANT-TENANT ISSUES INCLUDING HARASSMENTS! THIS 55+ Apt complex is run like an Assisted Living Facility.DO NOT RENT AT EVERLEIGH SHORT PUMP 55+A VERY MIS-MANAGED APARTMENT HOME PROPERTY
5/5
GoogleToday I attended an event with best friend and her daughter at Equipment Works. I was really impressed by the team that work there, especially Sherise who was so helpful with my Goddaughter (best friend’s daughter) getting her involved. Really great place for families.
Thank you for your positive review! We're pleased that the event was awesome for the kids. Your kind words about our team mean a lot. We're excited to bring more great events in the future!
5/5
GoogleSince I moved here I felt like home. The management is amazing, Dan is always ready to help. Ali is the most amazing person, I feel safe because he is always there checking if everything is fine. He always there smiling and to have a chat with before going to your apartment. He organise the parcel room and he did an amazing job. Amazing place to live in.
Hi Valentina, your review is really appreciated. Ali is truly a great addition to the already amazing Equipment Works team who are dedicated to ensuring our residents have the best rental living experience possible. Once again, thank you for your review!
1/5
TrustpilotFabricated noise ordinance - blatant cover up
we have endured months and months of being awakened in the middle of the night--2am, 3am, 4am and so on-- and kept awake, by our upstairs neighbors who have admitted to us in a letter that they work during the night from home and sleep during the daytime hours--the exact opposite of when most residents adhere to the state-wide and community expressed quiet hours of 10pm - 7 am to refrain from making loud noises. There is a large family in a 2 bedroom who get up, shower, dress, use their washer and dryer and other computers and heavy machines--we can even hear them on their keyboards above our bed. Their constant banging is a mystery to us--they rarely leave the home even in daylight--but the banging can go on all night.We were advised by our management to record videos to demonstrate frequency and noise by date and time which we did. We played management a sample to hear. After more complaining to management, including verbal, written and in-person meetings, we were informed that a Notice to Cure was sent.The noises and banging nightly continued, also recorded by us. Management then asked for copies of the recordings which we provided, as well as preparing the legal position of both the community lease and this county's (Polk) noise disturbance ordinance--both clearly stating the quiet hours 10 pm - 7 am, tenants' right to peaceful enjoyment of their property, and the county noise ordinance stating NO decibel level is required to constitute disturbance.After 5 months of sleepless nights, management then informed us that their company's lawyer had advised them that unless they created a disturbance above 75 decibels (!), no further action could be taken. They offered us a different apartment, or the option of leaving altogether without penalty. They also advised us to get a white noise machine. We refused all 3 options--none of these 'solutions' curbed the problem of the neighbors' noise.We next asked to speak with their lawyer to seek a copy of this 'so-called decibel ordinance' since it directly contradicted the one we had provided. When we called their lawyer, he was rude, refused to speak to us, and told us that we could find the law ourselves. Click--he hung up on us, mid-sentence!We then consulted the Polk County code enforcement police officer, and in two emails to us, the police confirmed that no such decibel level existed to define a disturbance.We once again copied management on the county ordinance and the police reply refuting their interpretation of the law to protect us from chronic nightly, noise.We were informed finally, after sending 2 emails, the first ignored, that management would do nothing further; that we would need to call the police ourselves in future.NO ONE HAS EVER RETURNED OUR CALLS OR MESSAGES TO REGIONAL MGT. NOW OVER 3 WEEKS AGO! NOISE CONTINUES NIGHTLY!!!
1/5
TrustpilotI had a horrible experience with the…
I had a horrible experience with the greystar receivable company! They don’t even deserve that 1star at all! They avoid communication at all costs bcz they know they are charging you unfairly for moving out fee! I called them several weeks leaving messages and emails but none of them was answered! I don’t recommend at all! They didn’t give my security deposit back of 500$ and they sent me an email saying that i owe them 900$ for carpet replacement and stove top replacement which i don’t understand why bcz am very sure those had normal wear and tear! I requested for pictures and receipts but none of my messages was responded! They deserve 0 star
5/5
GoogleThoroughly enjoyed my viewing here with one of your lovely staff named Princess, she was very knowledgeable and helped accommodate all my questions I had regarding renting in serviced apartments.
Hi D, Thanks so much for your lovely review. We’re really glad you had a great visit. Princess will be happy to hear she made things easy and answered all your questions about our community here at Equipment Works. Kind Regards Equipment Works Management Team
5/5
GoogleThe place is very cozy and comfortable, making it easy to relax after a long day. It has a warm and welcoming atmosphere. The flat feels homely and peaceful. …
Hi Suki, Thank you for your review! We're so pleased that you've made Equipment Works … More
1/5
TrustpilotRoaches
Moved into an apartment managed by Greystar on 11/17. There was a roach problem, the apartment was filthy, and its been like pulling teeth to get anything fixed. THE ROACH PROBLEM IS STILL NOT FIXED. I'd like to point out that failing to provide a insect free living environment is a violation of Arizona statute 9-1303. I have been as patient as possible but if this issue is not RESOLVED by the end of December, I will be hiring a lawyer.
1/5
TrustpilotLiving in one of properties at…
Living in one of properties at greenford quay, London highly recommend not to rent from here. Been living here for 8 months and the management just ignores the issues pointed out or try to avoid. Security lack of cleaning main issues compared to high rental
1/5
Trustpilot0 Star communities, Rude management, worst maintenance
Is there a way to give 0 star?Very bad management.Residents are bound to over pay rent and they don't do any single work after you sign the contract since now anything happened, residents are bound to follow the rules but the leasing office is not. Would not recommend this to anyone. They just care about money.There is a high pitching sound coming out of our bathroom which by the way can be heard in the entire house and it affects our sleep. We wake up in the middle of the night and then not able to sleep. But they are not doing anything for this since it is NOT EMERGENCY according to the leasing office and maintenance.They are asking for much more in the rent but the apartment is not even worth $50.AGAIN - Would not recommend this to anyone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Greystar's London office has 305 reviews across two platforms: 121 on Google, 184 on Trustpilot (across the whole business).
Greystar London is rated 2.6 out of 5 across all 305 reviews, and 4.6 out of 5 on Google from 121 reviews.
Greystar London, 2 Vanguard Way, London, E17 6DL.
