Greystar London reviews

★★★★★ 5/5

Google

Since I moved here I felt like home. The management is amazing, Dan is always ready to help. Ali is the most amazing person, I feel safe because he is always there checking if everything is fine. He always there smiling and to have a chat with before going to your apartment. He organise the parcel room and he did an amazing job. Amazing place to live in.

Valentina · 12 June 2022

★★★★★ 1/5

Trustpilot

Fabricated noise ordinance - blatant cover up

we have endured months and months of being awakened in the middle of the night--2am, 3am, 4am and so on-- and kept awake, by our upstairs neighbors who have admitted to us in a letter that they work during the night from home and sleep during the daytime hours--the exact opposite of when most residents adhere to the state-wide and community expressed quiet hours of 10pm - 7 am to refrain from making loud noises. There is a large family in a 2 bedroom who get up, shower, dress, use their washer and dryer and other computers and heavy machines--we can even hear them on their keyboards above our bed. Their constant banging is a mystery to us--they rarely leave the home even in daylight--but the banging can go on all night.We were advised by our management to record videos to demonstrate frequency and noise by date and time which we did. We played management a sample to hear. After more complaining to management, including verbal, written and in-person meetings, we were informed that a Notice to Cure was sent.The noises and banging nightly continued, also recorded by us. Management then asked for copies of the recordings which we provided, as well as preparing the legal position of both the community lease and this county's (Polk) noise disturbance ordinance--both clearly stating the quiet hours 10 pm - 7 am, tenants' right to peaceful enjoyment of their property, and the county noise ordinance stating NO decibel level is required to constitute disturbance.After 5 months of sleepless nights, management then informed us that their company's lawyer had advised them that unless they created a disturbance above 75 decibels (!), no further action could be taken. They offered us a different apartment, or the option of leaving altogether without penalty. They also advised us to get a white noise machine. We refused all 3 options--none of these 'solutions' curbed the problem of the neighbors' noise.We next asked to speak with their lawyer to seek a copy of this 'so-called decibel ordinance' since it directly contradicted the one we had provided. When we called their lawyer, he was rude, refused to speak to us, and told us that we could find the law ourselves. Click--he hung up on us, mid-sentence!We then consulted the Polk County code enforcement police officer, and in two emails to us, the police confirmed that no such decibel level existed to define a disturbance.We once again copied management on the county ordinance and the police reply refuting their interpretation of the law to protect us from chronic nightly, noise.We were informed finally, after sending 2 emails, the first ignored, that management would do nothing further; that we would need to call the police ourselves in future.NO ONE HAS EVER RETURNED OUR CALLS OR MESSAGES TO REGIONAL MGT. NOW OVER 3 WEEKS AGO! NOISE CONTINUES NIGHTLY!!!

Scott · 22 December 2023

★★★★★ 1/5

Trustpilot

I had a horrible experience with the…

I had a horrible experience with the greystar receivable company! They don’t even deserve that 1star at all! They avoid communication at all costs bcz they know they are charging you unfairly for moving out fee! I called them several weeks leaving messages and emails but none of them was answered! I don’t recommend at all! They didn’t give my security deposit back of 500$ and they sent me an email saying that i owe them 900$ for carpet replacement and stove top replacement which i don’t understand why bcz am very sure those had normal wear and tear! I requested for pictures and receipts but none of my messages was responded! They deserve 0 star

Atete · 30 October 2025

★★★★★ 5/5

Google

Thoroughly enjoyed my viewing here with one of your lovely staff named Princess, she was very knowledgeable and helped accommodate all my questions I had regarding renting in serviced apartments.

D · 2 April 2026

★★★★★ 5/5

Google

The place is very cozy and comfortable, making it easy to relax after a long day. It has a warm and welcoming atmosphere. The flat feels homely and peaceful. …

Suki · 2 April 2026

★★★★★ 1/5

Trustpilot

Roaches

Moved into an apartment managed by Greystar on 11/17. There was a roach problem, the apartment was filthy, and its been like pulling teeth to get anything fixed. THE ROACH PROBLEM IS STILL NOT FIXED. I'd like to point out that failing to provide a insect free living environment is a violation of Arizona statute 9-1303. I have been as patient as possible but if this issue is not RESOLVED by the end of December, I will be hiring a lawyer.

Ashlie · 3 December 2023

★★★★★ 1/5

Trustpilot

Living in one of properties at…

Living in one of properties at greenford quay, London highly recommend not to rent from here. Been living here for 8 months and the management just ignores the issues pointed out or try to avoid. Security lack of cleaning main issues compared to high rental

Sahin · 31 July 2026

★★★★★ 1/5

Trustpilot

0 Star communities, Rude management, worst maintenance

Is there a way to give 0 star?Very bad management.Residents are bound to over pay rent and they don't do any single work after you sign the contract since now anything happened, residents are bound to follow the rules but the leasing office is not. Would not recommend this to anyone. They just care about money.There is a high pitching sound coming out of our bathroom which by the way can be heard in the entire house and it affects our sleep. We wake up in the middle of the night and then not able to sleep. But they are not doing anything for this since it is NOT EMERGENCY according to the leasing office and maintenance.They are asking for much more in the rent but the apartment is not even worth $50.AGAIN - Would not recommend this to anyone

Drashti · 12 November 2023

★★★★★ 5/5

Google

I want to give a big shoutout to the flat staff, Kiew and Marigona. They are always so warm-hearted and quick to help me whenever I have any problems, making my time here so much easier. Recently, they did an amazing job decorating the flat for Halloween, it really added a festive touch and made the place feel even more welcoming. Overall, my experience living here has been fantastic, thanks to their hard work and dedication.

Yang · 27 October 2024

★★★★★ 1/5

Trustpilot

Don't live with them unless you want to get scammed!

If I could give 0 stars, I totally would. I really loved living at the M and their management team, even though our closets literally fell out of the walls, I still admired how the M team and their maintenance staff handled it. It wasn't until I moved out and they decided to charge me a $210 cleaning fee did I have a problem with them (did not charge my roommate, but given they haven't returned her security deposit...). I called them the day these charges came out and was told to email their management who can provide me the detailed responses, which was fine by me. It took me 17 days, ~10 emails, and 4 phone calls to finally reach someone, and they told me to "calm down" after I expressed my frustrations. Also, does it even make sense for me to email Greystar if it was the M team who conducted the inspection?

Chloe · 30 September 2025

★★★★★ 5/5

Google

After living here for almost three years, I'd like to give an honest review. :) Let me start with the team that works here. Shingy, who works at reception, has been here since the beginning. He's always friendly and helpful and will greet you with a big smile! He's always up for a chat or will help you with whatever you need. I do feel safe knowing he's here. The same goes for Nicki, who takes such good care of our flats. Unfortunately, he's leaving. He'll be missed! Nicki has helped me many times with blocked sinks and broken showers. He's always up for a chat, a laugh and a story to tell. Thank you, too, for all you're doing. Finally, let me tell you what you can expect when moving here. The team is nice, professional, and welcoming. They try to come up with new ideas for events, which I find lovely! Unfortunately, the community spirit is not as strong as it used to be. The events at the beginning would form friendships, but because People come and go, that faded. In the summer, expect plenty of spiders and flies to keep you company. If you go away for a few days, you'll return to a balcony full of spiderwebs. The perks of living that close to the Wetlands! ;) The flats are lovely and well-isolated. We have underfloor heating. Of course, the rent has increased, but that's the same everywhere. I want to mention that over the last two years in winter, we've been having a lot of hot water outages. I know they're working on fixing the problem, but I don't know how long it will take. So that's something to be aware of. I have enjoyed living here, and my flat feels like home. Anja

Anja · 26 July 2024

★★★★★ 1/5

Trustpilot

All is great until you move out and…

All is great until you move out and expect them to follow the legally binding lease/contract that you signed stating that you will receive your deposit back in 30-45 days.Kelly, assistant manager, won’t return calls or get on the phone when she’s standing right there. Faith has no clue what is going on.Moved out on June 14. Told on June 26 that account was closed out and check would be sent within a week. TWO months later here we sit.Get it together! DO BETTER!!! Don’t tell me you care. Actions…..or lack there of….speak MUCH louder than words.

Paula · 10 August 2023

★★★★★ 1/5

Trustpilot

Greystar apartments - Visconti @ the Glen Camelback Rd Scottsdale

Greystar apartments - Visconti @ the Glen Camelback Rd Scottsdale Unless you have no choice in taking housing at a Greystar property it’s best to look elsewhere. Their online rating about their deceptive business practices says it all. This company has a reputation for keeping security deposits after a renter has moved out and there are numerous online complaints online this issue. Obviously, this is no exception. After I moved out, I received a letter in writing stating that a refund of few hundred dollars was owed to me as the apartment was rented right after I moved out. A few days later a Greystar representative left a message stating that a refund was due to me and that they were looking into having it processed. Then about a week later another representative emailed me saying that there was an error and a small balance was due. No letter was ever mailed out so it most likely means they fixed the books to have the numbers go in their favor so they would not have to pay me the funds owed.The mailboxes for all the apartments use a skeleton key meaning that one mailbox key can open any of the other boxes. The only time in my entire life that I had a USPS mailing ever go missing as at Visconti. Also, maintenance men on several occasions tried to enter the apartment as early as 6am and a couple of times during a weekend. There were no works orders present, or immediate emergency needs and each time was and outside of normal maintenance hours. Ultimately the lock was temporarily changed to prevent possible theft of property as there was no valid reason for them to enter which is a basic violation of renter’s rights.

John · 17 July 2023

★★★★★ 5/5

Google

My experience here has always been great and the concierge team here always delivers a great service and are always happy to help. …

Huseyin · 2 April 2026

★★★★★ 1/5

Trustpilot

The maintenance staff here works hard…

The maintenance staff here works hard and does their best, but management and office supervision are failing residents. In fact, Jencyn ends up conducting the front office more than the actual property manager, which shows where the accountability gap really is. The supervisor is rarely present, pushes accountability onto others, and leaves serious concerns unaddressed. Cameras are installed but not actually monitored, which has led to ongoing package theft. Many doors remain unsafe, putting both children and disabled adults at risk. Staff is often unavailable during emergencies like power outages, and phone calls go unanswered. These are not small inconveniences, they are safety and quality-of-life problems.

Princess · 19 August 2025

★★★★★ 5/5

Google

I visit equipment works every day since it opened, as a courier. The team are amazing especially Kiew and Marigona who are always helpful and make me happy and welcome! 😁 …

Ali · 28 May 2024

★★★★★ 1/5

Trustpilot

Please listen to these reviews.

Unfortunately I didn't listen to the other reviews when booking from this company. They claim I damaged their unit very badly and requested payment, which was disappointing as my wife and I spent hours trying to clean the unit as to make the companies job easier. To make matters worse, they didn't notify us of the 'payment' and sent it straight to collections. This company has nice units and amenities, but they genuinely will try to milk you for every dime. Do not stay at any of these properties.

Kyle · 10 August 2025

★★★★★ 1/5

Trustpilot

Money First

After a year at Rosalia Verdae, Greenville SC, we had to leave. Management consistently overpromises and underdelivers. The 55+ community is more like an 85+ community. Management tries to come up with something to do for the elderly, like bingo, or wine or puzzles. Because of inequitable application of decision-making, residents have figured out it's easier to ask forgiveness than ask permission. Political postings and christian religious overtones abound, single resident parties of 30+ are allowed, perpetual reservation of limited tables for activities conducted by a few has not changed in a year, disapproval of attendance to activities by more than 4 nonresidents when requested by a reputible community group, and more. Management never asks or considers what the resident wants. All management decisions are plainly associated with a monetary bottom line and/or a fence erected by Greystar corporate.

Peter · 8 August 2025

★★★★★ 3/5

Google

The building is beautiful, and I really enjoyed the viewing. The lovely ladies who showed us around were warm, welcoming, and answered all of my questions with great knowledge and care. They made me feel comfortable and took the time to understand our situation, which I truly appreciated. However, I did find the initial welcome from the gentleman at the front desk a bit off-putting, he wasn’t very approachable and simply told us to sit and wait for the girls. Thankfully, the experience with the ladies more than made up for that. Looking forward to booking the one-bedroom!

Summer · 28 July 2025

★★★★★ 1/5

Trustpilot

Unpleasant

Was in hospital for six weeks for my disability. During that time, a request was made for a lease release as an accommodation. The lease was not released, eviction proceedings continued while I was hospitalized, and my belongings were removed. No coordination was made with my listed emergency contact. This experience was extremely distressing and had serious consequences for me.

Melissa · 27 January 2026

★★★★★ 5/5

Google

I just had my first experience with the maintenance teamhear at Equipment works! I have been living here for a few months now and booked my first maintenance easily through the resident's app They got here very quickly, (I thought it was going to take days!) and were in my flat the next day to assist me with my issue I believe one of the team member's names was Keneth He was super kind and very quick to resolve the issue in my flat They were super helpful and really fast and even though I made them wait for a little bit outside my flat they were still so so nice about it Thanks to everyone at the equipment works team!

Shaima · 12 April 2024

★★★★★ 5/5

Google

Lovely place to live! The receptionists are super friendly, great communal spaces, working area, games room and gym. Highly recommend

Peter · 26 March 2026

★★★★★ 5/5

Google

The girls at equipment works are always so helpful and nice to us especially princess, marigona & Mel

Jay · 9 April 2026

★★★★★ 5/5

Google

Just want to share a few words about Ali, the security officer. He is always so kind, friendly and helpful, welcoming everyone as they enter and leave the building, and dealing with difficult situations very professionally, taking his work very seriously. Ali is wonderful and Equipment Works wouldn't be the same without him!

Zahra · 12 June 2022