5/5
TrustpilotSmooth Experience
Maisie Whittaker was very helpful early on in the process with providing excellent options to rent and answered any questions I had. Overall very smooth experience!!
Trusted Agent profile · London
Grainger London reviews
★★★★★
138 reviews across 2 platforms
Silvertown Way, London, E16 1ED
Grainger's office in London, at Silvertown Way, is rated 4.3 out of 5 across 138 reviews on two platforms, including 65 Google reviews rated 4.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat review, well written and funny
Moving in was really smooth, they were really responsive and forthcoming with any help. Since moving in the resident services team have been really friendly and accommodating and have dealt with any issues promptly. The building is kept very clean and tidy. I've only attended one event so far but it was really fun and I got to drink cocktails and meet other residents. Turns out I'm the coolest one.
5/5
TrustpilotGreat letting experience
Best letting experience to date, especially Maisie Whittaker made our lives quite easy and has been super helpful.
5/5
TrustpilotTeam work Grainger and Adrem - AWSOME
Very grateful to Ms Miranda Rowe and Adrem Ltd for providing a caring and professional service and quickly providing bathroom taps that can be used by someone with limited dexterity. The original contractor said it could NOT be done without removing our bath. 🙈 - but Adrem provided an excellent work around that was fast, perfect for what we needed and didn’t move the bath! WELL DONE to all concerned. Very grateful. 🙏
5/5
TrustpilotWarm & Friendly
We had a really great experience thanks to Molli. We had quite a few things that we wanted & our timeframe changed a couple times which we were very much accommodated for. Extremely friendly and approachable - very happy 😃
5/5
TrustpilotAnna Rigby showed a few different style…
Anna Rigby showed a few different style 2 beds 2 bath apartments at headline. She was had all the answers to my questions, polite and helpful. Thanks Anna.
5/5
TrustpilotWe had a great experience with everyone…
We had a great experience with everyone we interacted with moving into the Bristol building and were given lots of help from Maisie who was always quick to answer our queries and respond with helpful answers. We have been impressed with the team and would recommend them to other future tenants.
1/5
TrustpilotDisgusting attitude and ridiculous service
This company is absolutely insane on money grabbing on customers. I used to live at Bury the Rock and the living experience is so awful to start with.
Agent replied · 24 September 2026
Hello, Thank you for your detailed review, we would like to apologize for the discomfort caused. Please note that we have tried emailing you directly and have requested more information through Trustpilot as well, as we cannot locate the resident's personal details in our database. Please could you urgently get in touch with us at feedback@graingerplc.co.uk so we can investigate your claims further - we are unable to look into this without the name/full address of the resident. We appreciate your support with this, as we are keen to investigate the issues raised and provide an appropriate solution. Best wishes, The Grainger Team.
1/5
TrustpilotDo not rent from Grainger - You'll have more stress than ever
Graingers team were really kind when moving in, thats where it stopped.
Agent replied · 24 September 2026
Hi Jen, Many thanks for your review, we are sorry to hear about the level of customer experience received. We are keen to investigate this with the right colleagues on our end, therefore would you please get in touch directly at feedback@graingerplc.co.uk confirming your address - this way we can ensure we have the correct teams involved looking into this. We have sent you a request for information through Trustpilot, however that didn't come through with the right level of information needed so that we can take this complaint further. Apologies for the issues encountered, we want to assure you this is definitely not the level of customer service we strive to offer to our residents. Best wishes, The Grainger Team.
5/5
TrustpilotBibban was absolutely amazing helping…
Bibban was absolutely amazing helping with my property search and ensuring I was comfortable and happy with my final choice.
1/5
TrustpilotAvoid them at any cost!
They are horrilble, rude, disrespectul and they just collect your personal data pretending that they are going to send you an offer. They asked for a lot of personal details pretending they will send me an offer and after I gave them my details, they never replied back with an offer. When I complained about this, they just ignored me.
Agent replied · 24 December 2025
We're sorry to hear about your experience. Please note that we have a set of eligibility questions we must ask every inquiry to assess if we can progress with the application. These are standard and necessary, and we're always aiming to improve communication - we apologise if we fell short on this occasion. If you wish to give us more information, please do not hesitate to contact us at feedback@graingerplc.co.uk. Best Wishes, The Grainger Team
5/5
TrustpilotGood times!
I found my time with Grainger to be very good. Katie Castle, Gleidson Da Silva Sousa and Stan the groundskeeper were helpful, prompt and very kind. The Grainger team at the Gardens (London) were fundamental in my positive experience. The flat was beautiful and well cared for.
2/5
TrustpilotThe appt was rotting
I complained about a hole in the kitchen for months! Months! They said it was just a squeaky floor (thanks to then building manager Katie Castle) and ignored the many issues of mould that kept arising.
Agent replied · 2 June 2026
Thank you for sharing your experience. We’re genuinely sorry for the inconvenience caused. After concerns about the kitchen floor, our checks revealed an underground leak that compromised the subfloor. Once the home was deemed unsafe, we ended the tenancy on safety grounds. To help, we arranged a nearby hotel and confirmed reasonable food costs would be covered; when issues arose, we offered to move you, but you chose to stay with family. We also covered packing, storage, and relocation of your belongings, and offered another apartment in the building on a new agreement at £50 above your previous rent. After six months, the keys were returned without notice and an outstanding balance remained despite attempts to resolve it, so the matter proceeded through the court process and a judgment was issued. We regret the situation and aimed to act fairly and with care throughout. Kind regards, The Grainger Team.
5/5
GoogleI've been living at Argo for the past five years and it has been a great experience. The resident services team (Angela and Paul) have been great - they're always quick to help with any issues or requests. I've always felt well taken care off here. Loong, the building manager, also does a great job ensuring that things are running smoothly and needs are addressed promptly. Overall, I've had no issues during my time here. The team goes above and beyond and I couldn't be happier living at Argo!
4/5
TrustpilotQuick and straightforward!
The process from viewing the property to moving in was very straightforward and seamless. We have been impressed. Bibban in particular was very helpful - her initial viewing was very thorough, and she was on hand afterwards to answer my many questions. She did all of this with a very friendly and professional attitude throughout.
5/5
TrustpilotTribe East Apartments
James the building manager at Tribe East apartments in New Islington has been fantastic. He went above and beyond to help us sort out an issue with the flat and I’m so grateful.
1/5
TrustpilotHORRIBLE management team
Had the worst experience I’ve ever had with any management team with Grainger. Will never consider living in another Grainger property ever again and would not recommend to any of my friends or colleagues to live in one of their properties.
5/5
TrustpilotI’ve lived in my flat for 8 years and…
I’ve lived in my flat for 8 years and loved it, the handyman helped me find a amazing bigger flat he’s so lovely and kind and helpful with everything we always need he always make sure everything’s fixed straight away extremely talented our landlady has helped so much with my new flat making it a lovey home that’s perfect for us she’s helped with everythig she can with my health and safety with my disability and she’s the loveliest woman ever always gets everything sorted after 8 years of living here I plan to stay again for a lot longer due to how helpful and lovely this company and landlady are
4/5
GoogleLived in Argo for two years and as with all homes and buildings there are issues from time to time, but our flat was great and the people at Argo are awesome!! Special shout out to Erelinda for being fabulous and always on it! Rachel and the concierge team have also always been very helpful and lovely! Thank you Argo 😊 …
1/5
Trustpilotabsolutely no interest in behaving…
absolutely no interest in behaving legally, ethically or kindly. will refuse to fix obvious issues then kick you out because the property needs renovation with no sign of your deposit. cruel, sketchy and without any humanity or even basic professionalism. greed upon greed.
Agent replied · 24 December 2025
Hi there, Thank you for your review - we are disappointed to learn about your poor experience. Please could you contact us at feedback@graingerplc.co.uk with further details, such as the property in question, so that we can investigate the issues further. Best wishes, The Grainger Team.
5/5
TrustpilotFinding a new home with Molli from Filaments
Our experience with finding a home was really great with The Filaments in particular Molli.
4/5
TrustpilotMostly happy with service & Constructive feedback
Ida in Windlass has provided a great service, I believe she is a great listener, very friendly, professional, and provided a great response to an immediate query. My partner and I have been in Windlass for years now, we feel appreciative for the actions the various teams are doing, the friendliness and kindness in service, we feel we really enjoy the location and facilities.
1/5
Trustpilotexperience with Grainger
Agent replied · 24 September 2026
Dear Hayley, Thank you for taking the time to share your feedback. We appreciate you bringing your concerns to our attention. Following a review of the issues raised, we understand these relate to historic matters that have since been investigated and resolved. We are sorry to hear that your experience left you feeling frustrated and that our communication did not meet your expectations. Feedback such as yours is important to us, and we remain committed to ensuring all residents feel listened to, supported and treated with respect. If there are any further issues you wish to discuss, please can you email us directly at feedback@graingerplc.co.uk and we'll ensure the right colleagues will deal with these as soon as possible. Best wishes, The Grainger Team.
5/5
TrustpilotBristol apartment tenancy
I had a fantastic experience with Maisie and the rest of the team. They were super helpful and accommodating, the process went smoothly and there was full communication at all points. I’ve moved into a new build in Bristol and everything is perfect.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Grainger London
How many reviews does Grainger London have?
Grainger's London office has 138 reviews across two platforms: 65 on Google, 73 on Trustpilot.
What is Grainger London's rating?
Grainger London is rated 4.3 out of 5 across all 138 reviews, and 4.4 out of 5 on Google from 65 reviews.
Where is Grainger's London office?
Grainger London, Silvertown Way, London, E16 1ED.
