Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUnable to fix a fence panel that I've been complaining about for nearly a year. It's not that hard but these people seem to be very incompetent at doing simple tasks.
You should take into account the bad reviews. People are warning you for a reason.
Edit:
Once again I have no hope in being contacted by yourself for this issue.
Mahnoor · 11 August 2021
Agent replied
Hi Mahnoor,
You have actually left this review under the Tower Bridge sales and lettings office. I have spoken with the manager of our Property Management team who will reach out to you directly within the next 48 Hours in order to help with the issue at hand. I hope this helps.
Kind regards
★★★★★ 5/5
GoogleIt was my first time renting in London and Tarryn was very helpful and professional. She was very responsive, punctual and reliable in securing the flat that I wanted. She answered all my questions and helped make my transition as smooth as possible.PositiveResponsiveness, Professionalism
Nour · 26 August 2021
★★★★★ 5/5
GoogleBecky was very professional and the entire process from the initial contact to the move-in was very smooth. I particularly appreciated the quality and detail of the communication that we received from her at the various stages as well as how quickly she responded to our many questions.
Thomas · 2 October 2020
★★★★★ 5/5
GoogleBecky was super helpful during all stages of the renting process, very approachable and professional and she was always available for any questions/enquiries we had. She made it easy and stress free and I would definitely recommend! 10/10 experience - thank you so much!
Yasmin · 29 March 2021
★★★★★ 5/5
GoogleBecky was so helpful and has made the usually very stressful process of moving very easy!
Esther · 18 October 2019
Agent replied
Hi Esther, thank you so much for your lovely review! We are happy that the whole process was a smooth one for you! The team here at Tower Bridge wish you all the best and hope you enjoy your new home!
★★★★★ 5/5
GoogleBecky and Tarryn have been very kind and the process of renting was pretty straight-forward. I really appreciate the fact that they were immediately giving me any information I requested about the property. Most agencies I've dealt with had been ignoring my questions and going straight to their questions in the initial convo. Gordon and Co were very respectful.
Asya · 14 March 2021
Agent replied
Hi Asya, thank you for the great review. Hopefully you are now fully settled and enjoying Royal Arsenal. We wish you all the best with your new property!
★★★★★ 5/5
GoogleTarryn was lovely to work with and helped us out with lots of things. Thanks Tarryn!
Abby · 24 August 2019
Agent replied
Hi Abby, thank you for the five star review! We are pleased that you came to Gordon & Co. to help with your property search, and glad to hear you were happy with the services provided by Tarryn. We hope you both enjoy your time at Little London.
★★★★★ 5/5
GoogleTop-notch service! Thank you to Oprah for being so attentive and helpful throughout. Nothing was too much fuss and everything was done efficiently and professionally. Oprah is a top asset to Gordon & Co. look after her... People as attentive and genuine are very hard to find!
Dov · 24 August 2019
★★★★★ 5/5
GoogleRecently used their services to rent property for myself and can recommend if you searching for nice property. Despite COVID restrictions entire process was easy and quick. Tarryn was very helpful and her communication was professional.PositiveQuality, Professionalism
Mil · 26 August 2021
★★★★★ 5/5
GoogleWe recently starting renting through Gordon and Co and cannot recommend them enough. From booking the initial viewing to moving into the flat the experience was so amazing. Becky in particular was great and was always available to help with any questions we had.PositiveResponsiveness, Quality, Professionalism
Kim · 22 June 2022
Agent replied · 21 June 2024
Hi Kim,
Thank you for such a great review, we pride ourselves on the service we provide. Its great to see your move in process was handled with care from Becky! Enjoy your time in Greenwich.
★★★★★ 5/5
GoogleBig Thanks and even 6 stars for Richard to sort it out very quick all documents and all process with new flat. Checked couple of agency's and we're been very disappointed until we found Gordon&Co and Richard. Very professional service from beginning to finalise contract. Thanks a lot !!!PositiveResponsiveness, Quality, Professionalism, Value
Adam · 22 June 2021
Agent replied · 21 June 2024
Hi Adam, thank you for the five star review! We are pleased that you came to Gordon & Co to help with your property search. We hope you both enjoy your time at London City Island.
★★★★★ 5/5
GoogleTarryn was very helpful and responsive in guiding the process to rent a property with Gordon and Co. We had many little requests and Tarryn would do what she could to accommodate our needs.PositiveResponsiveness, Professionalism
Sheenwar · 22 June 2021
★★★★★ 5/5
GoogleI rented a flat through Go&Co. They are professional and helpful. Responded to my queries over the holidays.
Special thanks to Richard McRoberts for arranging everything in time.
I would recommend them.PositiveResponsiveness, Professionalism
Kaiser · 26 August 2021
★★★★★ 2/5
GoogleWould often take our property manager (Sophie Mummery) several weeks to respond to urgent issues, such as severe mould that caused several health issues. Her slow responses meant having to deal with very damp, cold and smelly rooms for nearly 3 months. Took us nearly 7 weeks to get our deposit back, even though the property was left in an excellent condition and we were perfect tenants.
It seemed the only way to get Sophie to carry out the basic tasks required of her job was when we threatened to get the council/tenancy deposit scheme involved. Property management Assistant, Natalie Davies, was far more helpful and responsive.
The general admin (inventory, signing, etc.) was carried out fairly efficiently by Gordon and Co, but it's very worrying when even the bare minimum expected of an estate agent seems to be a massive struggle for them.NegativeResponsiveness
Flora · 22 June 2021
★★★★★ 5/5
GoogleBecky helped me secure my tenancy and was a total pleasure to work with. Fast responses over Whatsapp, helpful and concise with any information I had requested. Great service.
Thanks Becky :)
Antony · 19 March 2021
★★★★★ 1/5
Googleoffensive and incompetent staff, Since renting a flat we’ve received nothing but issues. Gordon & Co management is rude and disrespectful. We’ve had to speak to them on numerous occasions after not receiving responses to emails and have received sarcastic/ rude remarks every time.NegativeQuality
John · 26 August 2021
Agent replied
Dear John,
Sorry to hear this. I cant seem to locate your details under any of our tenancies. Could you kindly provide further information to Towerbridge@goandco.co.uk in order for us to look into this further for you.
Kind regards
★★★★★ 5/5
GoogleWe rented a flat in January and were very happy with how smooth was the process with Gordon &Co Tower Bridge. Especially with Becky, who was very helpful and responded quickly to all our questions.
Sandra · 29 July 2022
Agent replied
Hi Sandra,
We love feedback such as this, thank you for taking the time to leave us a review! Great to see Becky was at hand to help throughout your move in process! We wish you all the best in your new apartment.
★★★★★ 1/5
GoogleThe only thing I can say, do yourself a favor and don’t work with this agency. They are great when they want to rent you out a flat, then they squeeze every penny they can after you leave the property.
I’ve been literally robbed! 1st and last!
Cláudio · 25 March 2020
Agent replied
Hi Claudio, thank you for your review and I'm sorry to hear you didn't have a positive experience in the end. I think this review was intended for our Property Management team, who would be happy to discuss the case with you. We do have to adhere to the Tenancy Deposit Scheme adjudication decision, however we’d be happy to talk through the points with you. Please do contact the team on residentialmanagement@goandco.co.uk. Wishing you all the best.
★★★★★ 5/5
GoogleI had a pleasant experience, Becky was very helpful and fast!
Reza · 31 March 2023
★★★★★ 5/5
GoogleWe have recently moved into a new apartment and we couldn't be any happier! The process has been a very pleasant experience due to Becky Scrivener being responsive, polite, and reassuring.PositiveResponsiveness, Quality, Professionalism, Value
Melanie · 22 June 2022
Agent replied · 21 June 2024
Hi Melanie,
Thank you for the 5* review! We love to hear feedback like this. We love to provide all our clients such as yourself with the highest service! We wish you all the best in your home!
★★★★★ 1/5
GoogleWhen we check out, we lost one bowl, and finally, this company asked us to pay 50 pounds to this. Actually, this bowl can be bought on Tiger, 2for six pound.When I said i found this bowl and are willing to send this bowl back, this company asked me to pay 5....at the first time, it charged me 200 on professional clean, when i asked the receipt, it changed to 150...also,our contract finished on the middle of August, but the manager asked us to pay the rent until the early of September...Why????Anyway, it is a TOTAL LIER COMPANY!
Si · 10 December 2018
★★★★★ 5/5
GoogleI have rented a flat with Gordon & Co Tower Bridge and receive a very good service from Richard. Quick to answer questions, ponctual and professional at the viewing, all process was very fast and smooth. Totally recommend it.PositiveQuality, Professionalism
Karen · 22 June 2021
Agent replied · 21 June 2024
Dear Karen, its great to receive your review! Richard is glad to know he provided the service we pride ourselves on. The team here wish you all the best with your new property!
★★★★★ 5/5
GoogleThis was my first time using an estate agent to help find accommodation for university. I found Tarryn to be friendly and approachable. She was also very prompt and professional and made the process of renting quite seamless for me. I would highly recommend her services.
A · 18 September 2019
Agent replied
Thank you for the great review! We are very pleased to hear that you were happy with the services provided by Tarryn. We wish you all the best in your new home!
★★★★★ 5/5
GoogleJust one day in, the whole renting process has been smooth and Richard has been very helpful. Hopefully this is gonna keep happening as a tenant.PositiveResponsiveness, Professionalism
Nelson · 26 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
