Trusted Agent profile · London, Greater London
Verified
★★★★★
815 reviews across 1 platform
44 Coombe Lane, Coombe Lane, London, Greater London, SW20 0LA
Part of Goodfellows, see every office.
Goodfellows's office in London, Greater London, at 44 Coombe Lane, is rated 4.6 out of 5 across 815 reviews on 1 platform, including 815 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of three awards Goodfellows won in 2026.
The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleBradley Hearse was the agent we dealt with to rent a 2 bedroom flat. He was very professional and accommodated us twice with our requests to change appointment times. He really helped us move in quickly and successfully. I also have to say that the other ladies I spoke to in the office were also helpful too. Thank you.PositiveResponsiveness, Professionalism
5/5
GoogleDue to family circumstances I needed to move out of my then current place pretty quickly, I contacted Goodfellows and was advised of 2 properties that met our needs, one of which was absolutely perfect. We put an offer in which was accepted within a day and the referencing process took no more than 2 days. With everything complete sooner than we thought we decided we wanted to move in sooner than initially planned as we were going away the day after the original move in date so thought the extra days would help. Aaron who was dealing with our references and move was extremely supportive and managed to get the landlord to agree an earlier start date, so we basically managed to move in to our new place 9 days from the initial viewing. Absolutely awesome customer service and they really listen to your needs as well as accommodate when required. Highly recommend these guys, had an awesome experience!!!
Thank you Adhnan Ahmed for sharing your experience. We are please to hear Aaron provided a fantastic service. We wish you all the best in your new home.
5/5
GoogleAaron was a great agent ,very helpful and professional, always there to answer my questions. He did the whole process really fast and saved us from stress. Thank you so much Aaron and team!
Thank you Christina for taking the time to review our service from our Morden branch - especially mentioning the excellent service you received from Aaron.
5/5
GoogleJack was fantastic with the sale of our house. He had great communication throughout the whole process which made it easy and stress free.
5/5
GoogleI had a very good experience with Goodfellows, as they helped me rent out my place. Barbara was very professional in the whole process and always kept us up to date. Thanks Barbara
Thank you Jawad for your five star review.
5/5
GoogleI would like say big thanks to Bradley. He has great marketing and customer skills, fantastic service. I greatly admire his service and the skills he have. He was helpful and very focused on customer base and their need and he does great to satisfied customer demand. Thanks Bradley
5/5
GoogleBradley was very prompt to find tenants for me in more than one occasions. He acts fast, courteous and to the point on the action items. He is always honest with his responses, confident and has the right professional attitude. I would love to deal with him in future.
5/5
GoogleThe best agent with the best staff! 👌 it was a wonderful experience with searching and securing an apartment. Rosie is a very lovely person, was helpful throughout the process, responds on time to messages and well detailed with information. Good professionalism and transparency. Thank you so much. …
5/5
GoogleDue to family circumstances I needed to move out of my then current place pretty quickly, I contacted Goodfellows and was advised of 2 properties that met our needs, one of which was absolutely perfect. We put an offer in which was accepted within a day and the referencing process took no more than 2 days. With everything complete sooner than we thought we decided we wanted to move in sooner than initially planned as we were going away the day after the original move in date so thought the extra days would help. Aaron who was dealing with our references and move was extremely supportive and managed to get the landlord to agree an earlier start date, so we basically managed to move in to our new place 9 days from the initial viewing. Absolutely awesome customer service and they really listen to your needs as well as accommodate when required. Highly recommend these guys, had an awesome experience!!!
Thank you Adhnan Ahmed for sharing your experience. We are please to hear Aaron provided a fantastic service. We wish you all the best in your new home.
5/5
GoogleI used Goodfellows to purchase a property. The whole process was very well organised and professional throughout. Gemma Bedford was fantastic, proactive and very helpful. Will definitely recommend Goodfellows!
Dear Sam , thank you for your very positive 5 STAR review. We are delighted that you felt the process was well organised and professional and the fact that Gemma was fantastic, proactive and very helpful. Gemma will be so pleased to read your thoughts, knowing others will see what she is capable of to. Kind regards Goodfellows Morden
5/5
GoogleWe found Jodie to be friendly, approachable and very professional. She has excellent knowledge about the local area and schools. Cannot recommend Jodie highly enough and without doubt has a 5 star rating from us.
Thank you T Robain for mentioning Jodie and leaving us a 5 star review.
5/5
GoogleLewis was extremely helping during the time we was looking for tenants, although we didn't go with Goodfellows I highly recommend using Lewis, he is extremely hard working and is very dedicated to his job.
Yvonne - thank you for taking the time to review our service
5/5
GoogleSarah and Tamara have been excellent in conducting, processing and completing the rental process with efficiency. 👍 …
2/5
GoogleExperience not very good on this occasion, They never answer the phones, when you leave a message they do not return your calls, but constantly send emails out for you to sign i was getting 3 of the same emails a day for days, until i signed without being able to speak to anyone. As i am a client of Goodfellows i do not feel that they acted in my best interest. I have been with goodfellows in morden for a lot of years and this has been the worst time dealing with them as a landlord.
5/5
GoogleI want to say a big thank you to Jordan Facolujo. He was helpful in getting our new property in time. Really friendly and responsible person. I will say again a BIG thank you!!!
Thank you for taking the time to review our service Aksenia - especially mentioning Jordan. We like to pride ourselves on the service we deliver.
5/5
GoogleGoodfellows were amazing when I was trying to find a property! The original lady who helped me has since left the Company which is a great shame as she was nothing short of helpful. Kanika (I believe in accounts) has been absolutely amazing! She is one of the most helpful Customer Service orientated people that I have ever come across. She is always very polite, and has helped me with a small issue that I had without placing pressure on me at all. Keep her within your Company - it's rare to find someone like her these days :-)
Thank you Kayley for your 5 star review and sharing your experience.
5/5
GoogleMy property was sold by Goodfellows and my relationship was with Jack Miles. Despite problems selling, we got there in the end. I decided to stick with Goodfellows despite setbacks because of my belief in Jack. He is an intelligent young man and I believe a great asset to the company. He always responded with speed and had a grasp on any given situation in an educated manner ensuring one felt he was acting in the best possible way.
5/5
GoogleSo far all is good, looking forward to sign the contract :D great variety of houses and easy to communicate with :) quick update on this review: Great experience, everything was done via DocuSign so, you don;t have to waste time going to the agency every time a new signature is needed. Also, even after signing the contract, they still answer the phone and help even though the property is managed by the landlord. Outstanding services, I would definitely recommend them to all my friends @Aaron, keep on rocking, you're a star and Goodfellows should be proud to have you part of their team.
Mihai, thank you for rating us 5 stars we wish you all the best in your new home.
5/5
GoogleI want to say a big thank you to Jordan Facolujo. He was helpful in getting our new property in time. Really friendly and responsible person. I will say again a BIG thank you!!!
Thank you for taking the time to review our service Aksenia - especially mentioning Jordan. We like to pride ourselves on the service we deliver.
1/5
GoogleJust had the worst experience over the phone with a lady from their accounts team, unfortunately I didn't get her name. I called to explain me something over my deposit and when she had to speak to me again she said 'Oh Gosh' at the being of the conversation. Then she said that is hard to explain to me what the latter states while shouting at me and at the end almost hang up on me. Don't even bother speaking to them. I have been using them for 3 yers now and every time we have to contact them it is a nightmare.
Dear Vanya Marionva, I am sorry that you have rated our service with a low score, we have spoken to our property management team and they said: The tenant called up after having sent a receipt of the one weeks deposit being refunded which she asked me what does the dates mean on the side if the deposit was paid in sept why was it transfer out on in May which I had advised the tenant that the deposit was only registered for a year which because they had stayed on at the property I had to be registered again however she can ignore the dates a this is something for our on purpose however we can see on our system the date we had received the deposit, I then confirmed the original deposit amount and how much I had refunded to the tenant which she was happy with the breakdown and the figures. The tenant then phoned back 15 mins later with an attitude stating she does not understand the dates why are they on the receipt which I explained this is something for outside which she should not take into the dates she then asked me did I just say “oh god” which I said sorry no I didn’t which then she said whatever so I stayed on the phone silent waiting for her to explain what she doesn’t understand once she had explained the dates once again I started explain the full breakdown of her account with being interrupted every min I just stopped talking until she was ready and then asked if I could explain to her which then she said no its fine it doesn’t matter so I said are you sure which he then put the phone down Jeannette was also there and heard every part of the conversation. I had released 8 deposit today and did not have anyone speak to me with an attitude once they had received their confirmation apart from this tenant she also then started shouting saying I’ve had enough of Goodfellows every time I call there is a p-problem which I said ok I apologise for that being she put the phone down. I believe this is unfair as I have never had a bad review with anyone but happened to have this with a let only tenant when I have had let only tenants leave 5 start review therefore.
1/5
GoogleAbsolutely poor service, Renting a property and paying in excess £2000 a month and have not been able to carry out basic maintenance on the property. Repairs, damages, appliances not fixed for months, nobody is holding themselves accountable and keep putting it off. Staff hanging up the phone on me, not helping me or my family in a time of need and customer service, staff and agency is just not fit for purpose. Scummy area of London and agency to go with it stay well clear!!!!
Dear Jessica, We have carried out a full search on our data base and spoken to our Managers, Property Management team and they do not have you listed as a tenant of Goodfellows. It has now been over 2 months and we still haven't received a response form you.
5/5
GoogleDue to family circumstances I needed to move out of my then current place pretty quickly, I contacted Goodfellows and was advised of 2 properties that met our needs, one of which was absolutely perfect. We put an offer in which was accepted within a day and the referencing process took no more than 2 days. With everything complete sooner than we thought we decided we wanted to move in sooner than initially planned as we were going away the day after the original move in date so thought the extra days would help. Aaron who was dealing with our references and move was extremely supportive and managed to get the landlord to agree an earlier start date, so we basically managed to move in to our new place 9 days from the initial viewing. Absolutely awesome customer service and they really listen to your needs as well as accommodate when required. Highly recommend these guys, had an awesome experience!!!
Thank you Adhnan Ahmed for sharing your experience. We are please to hear Aaron provided a fantastic service. We wish you all the best in your new home.
5/5
GoogleAfter moving several times in London and having to deal with multiple agencies over the years, Goodfellows was definitly one of the most professionnal, reactive and reliable we met. Barbara was very helpful, friendly and she made sure that the renting process goes as smoothly as possible. We are very pleased and recommend their services. Thibaut H.
4/5
GoogleEven though Tiffiany is new to Goodfellows, she took ownership of my problem and dealt with it efficiently and expeditiously. Very good customer service. SJPositiveResponsiveness
Dear Sabina thank you for your review complimenting one of our new property managers Tiffany. We are very pleased that you found her efficient and that she expedited your problem with good customer service. Kind regards Goodfellows Property Management.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Goodfellows, London won Gold; Goodfellows, Morden won Gold; Goodfellows, Mitcham won Trusted Agent.
