5/5
GoogleGolden eagle international one of the best agents to get a flat from I recommend it for everyone want a great service especially Cumberland court building prefect staff ( Anwar ) Much appreciated for all your service and help
Trusted Agent profile · London
Golden Eagle International London reviews
★★★★★
404 reviews across 3 platforms
10 Portman Street, London, W1H 6DZ
Golden Eagle International's office in London, at 10 Portman Street, is rated 4.7 out of 5 across 404 reviews on three platforms, including 357 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleMr George Lamb was a very good realtor! He helped us find a place in a very short amount of time (two days from searching to offer) and then coordinated with another realtor to speed the bureaucratic process and ensure that we moved in as quickly as possible. 10/10 would recommend both the agency and especially Mr George.PositiveResponsiveness
3/5
GoogleLast year my brother booked a 3 bedroom flat for that we liked. However, 2 days before we arrived in London they suddenly switched flats and gave us an alternative that was much smaller and had only 1.5 bathrooms rather than 2. They said the reason was that the flat landlord suddenly decided he wanted to spend the summer there rather than rent it out. Since it was summer and everything was booked we had no choice but to accept what they had done.
Agent replied · 24 August 2024
thank you for your message - unfortunately sometimes these things happen which are out of our control, we did give you a discount on the apartment which was in the same building and very similar size/ standard - it only had a separate guest WC instead of full bathroom. - i have also spoken to your brother and offered you a category upgrade for your next booking. apologies again - best regards.
5/5
GoogleToday I was locked out of my room, I called up the emergency number with in 25 minutes they came with spare key and opened my door for the room. I would like to thanks Joe for the favour of coming to help me out of office hours.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat stay and very helpful staff especially maria thanks for her she was very helpful
1/5
GoogleSo, I wasn’t planning on writing a review of golden eagle until an incident occurred with my cousin. My cousin and I have been renting separate apartments with golden eagle for a year. Throughout that time, my cousin and myself have faced several incidents of unprofessionalism, including her clothes being accidentally thrown out by the golden eagle cleaners, waiting all day for the maintenance team who never show up and so on and so forth. My cousin left a review saying that golden eagle are an unprofessional group of individuals that we had the misfortune of dealing with. The owner of golden eagle called my cousin and instead of trying to understand what had happened or apologize, he accused her of being hard to please (despite her not asking for anything besides a broken fridge fix every now and again) and told her that she should be nicer to people. I’d just like to say that my cousin liked the owner, and was nothing but polite with him and all the staff (I’ve been with her each time she had to speak to them); and the fact that an owner who receives a bad review would respond by attacking the character of someone rather than address the issues that were brought up is worse than all the unprofessionalism we have faced while working with this company.
Agent replied · 15 June 2024
dear Nawaf - we have now changed our reply as we understand who you are - no name was left previously, however your review makes it clear that you were our last tenant. with regards to your comment, about you yourself receiving "unprofessionalism", we have checked over our files and can see you had no issues or complaints reported to us. infact, from our files, we note our Managing Director met with you and your cousin directly and actually broke protocol by allowing you to move into the property before we were in cleared funds. our MD spent a lot of time with yourself your cousin and your aunt to make sure you were happy and comfortable whilst in the property and you never raised any complaints about service received whilst in the property - your checkout was done on time and your deposit refunded in full. with regards to your cousins' scenarios, our Managing Director did indeed call your cousin to discuss and she raised 3 issues. 1 - her clothes being thrown away (valued @ £500.00) to clarify the scenario - your cousins clothes were left in a plastic bag beside the rubbish bin, a cleaner accidentally threw them away thinking it was a rubbish bag. the cleaner lost her job, and our company compensated your cousin nearly £2000.00 in free cleaning for the whole year to make up for the mistake that happened - further more, each cleaning session ( charged at £35 per session) is for 2 hours for a general service. your cousin had cleaning for on average 3 hours a week as the cleaners were instructed to go above and beyond for you. 2. your cousin complained that she reported aircon not working and waited in all day for maintenance to come and repair it. to clarify the Scenario- -unfortunately the aircon engineers do not work for GE they are a separate company and their timing is completely out of our hands. 3. the head of maintenance turned up late to your cousins' checkout. to clarify the scenario - unfortunately on the way to the appointment the head of maintenance got diverted to an emergency. its very very rare that he does not attend appointments and is only allowed to divert in the case of an extreme emergency, (severe water leak/ gas leak/ fire etc) on doing the checkout, against the inventory that your aunt signed on behalf of your cousin. 3 broken porcelain tiles were found. (cost to change over £300) we waived the costs of this as a gesture of good will to your cousin. it is not fair for you to write negative comments about us when you yourself never had any bad experiences and infact we went out of our way to accommodate you and everyone was extremely nice and professional to you. with regards to complaining on behalf of your cousin, again we did our best to satisfy her whilst in her property and infact to put her mothers' mind at rest that we would look after her. for any hiccups that happened your cousin was compensated more than 4x her losses in deductions and free services to make up for our mistakes. any maintenance done in both your properties' during your tenancies was done well within our recommended times and we really went out of our way to make your stays as comfortable and hassle free as possible.
5/5
GoogleWhat a nice apartment !!, also there is a nice guy who helped us his name is damiano huge thanks to him and I appreciate his help
5/5
GoogleAn excellent solution for your stay in London. Angela and Betty supported us throughout our entire holiday in the city via Whatsapp. Thank you, GEI!
Agent replied · 12 January 2025
Pleasure having you with us - would love to have you back with us! Remember to tell all your friends 🤣 …
5/5
GoogleGood agency with its own in-house maintenance team, which makes things very simple. My agent Saverio was very knowledgeable and easy to communicate with, helping me settle in with any questions and issues that I may have had.
5/5
TrustpilotGreat host & great stay!
5/5
GoogleWe've rented one apartement in Baker Street for a four days visit in London and we are very satisfy about it. District is kind, in the middle of city center, apartement is clean and confortable. A huge "thank you" to our owner Ali, always helpuf and Professional!
5/5
GoogleGood quality serviced flats in the heart of london, next to Oxford street. The standard of the flats is impressive and I really liked how clean the flats were. Staff members and receptionist/porter are very helpful I would like say thanks for Anwer & Joe Best service ever
Agent replied · 15 June 2024
Thanks Ali - we enjoy having you working with us
5/5
GoogleMy experience was enjoyable dealing with this company, especially with Ms. Angela, who was wonderful in dealing with me, with all honesty and integrity. A wonderful greeting from me, Sultan.
Agent replied · 23 October 2024
Thanks we are happy to have you
5/5
GoogleThe stay was excellent, and all services were available. Anything we needed was promptly provided by the company. Maria, whom I dealt with, was very responsive and cooperative. I will definitely book with them again in the future.
5/5
GoogleProbably the best agency I have dealt with in London. Everyone is very friendly and any issues are dealt with in 24 hours. Extremely happy, thank you Golden Eagle!
Agent replied · 23 October 2024
Thanks Rebecca we aim to please 🫶 …
5/5
GoogleI had a great experience with this agency! The team was professional, responsive, and truly cared about finding the right property for me specifically miss Betty
5/5
GoogleThank you to "golden eagle and Maria" for everything
5/5
TrustpilotGreat communication lovely property…
Great communication lovely property very helpful
5/5
GoogleThanks to Golden Eagle and Maria for the marks.
5/5
GoogleI stayed there for a month and several days. It was a good and wonderful stay, and the treatment was very excellent, especially from Mrs. Maria.
5/5
GoogleBest serviced apartments in Oxford Wonderful welcome from brothers Anwar and Akram Many thanks to brother Anwar for his constant support and for providing every comfort around the clock
5/5
GoogleI loved the apartment, it was really beautiful because of the brother Anwar who works in the reception, and I would love to repeat the visit again. Thank you.
Agent replied · 24 August 2024
Thank you for nice words.
5/5
GoogleThe apartment and the place are worth visiting again. The staff are excellent, especially Anwar and the employee Peter.
5/5
GoogleExcellent service and outstanding treatment. We thank Ms. Maria for her service and will definitely use her again.
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