Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have had a very good experience with Betty, and we couldn’t be happier with her support. She is so lovely, kind, and always ready to help us with anything we need. No matter the time, she even answers our messages at night, which shows how dedicated and caring she is.
Betty is extremely professional and always makes sure everything runs smoothly. Thanks to her, our experience renting our flat at 10 Cumberland Court in London has been stress-free and enjoyable.
We truly appreciate all her hard work. We love working with her and will definitely continue to do so in the future. Highly recommended! Love you❤️💖
Lalan · 16 March 2026
★★★★★ 4/5
GoogleWe had a very pleasant stay. The location is excellent and very safe, with many places easily reachable on foot.
The staff were very kind, friendly, and helpful, especially Mr. Anuar and his colleagues. The apartment was spacious and well equipped, but it could have been a bit cleaner, as there was some hair on the bed and bed sheets.
Mrs. Maria was also very helpful and organized an Uber for us on the day of departure, which picked us up on time and took us to the airport without any issues.
We were a group of five young women and felt very comfortable. We had a great time and would recommend this place.
Miresime · 16 February 2026
★★★★★ 1/5
TrustpilotIs creepy Shabaz still there
Is creepy Shabaz still there? Vile slimeball. As you left your room for work, creepy Shabaz was in, using the downstairs security cameras. Taking a shower and the creep was in there. Had to wait until he left the room before I could get out of shower. Absolute bunch of criminals. Looking to steal from your deposit, for an old wardrobe ( about 25 years old) claiming we had damaged it,,,, the contents of that room were fit for the skip. Did not let them deduct though. Threatened them with an authority inspection, soon shut them up. Play dirty back like them. Absolute criminals. AVOID THESE SLEAZY LOT
Cheryl · 30 December 2025
★★★★★ 4/5
GoogleGreat experience, We were really pleased with the property location, and great individualized attention.
Betty and Anwar were who we interacted with and were truly impressed.
We had difficulty in cleaning the apartment again because our stay was a bit long.
I hope they focus more on the cleanliness and rearranging of the apartment, especially during a long stay.
We will use it again and definitely recommend you do, as well.
Ibrahim · 19 December 2024
Agent replied · 26 December 2024
thank you Mr Ibrahim for the nice review we value our customers very highly and we are glad that Betty and Anwar looked after you. the properties are rented on a self service basis, they are not "serviced apartments" so usually the occupants organise their own cleaning as serviced apartments are usually double the price and only in certain buildings in London.
we can offer a cleaning and housekeeping service but this is always at an extra cost to the occupants. however on your next stay, we would like to offer for you a complimentary service during your stay as we want to meet your expectations and inshala we can win 5* from you. our best wishes and a very merry Christmas to you.
★★★★★ 5/5
GoogleAmazing service level, with available rooms in stunning locations in central London. Maria was amazing with me, showing me an apartment and also offering help in finding a short term accommodation before the long term tenancy would start.
Would recommend. They have a beautiful office in central London, where you can go and get help on finding the best solution for your needs!
Vincenzo · 16 February 2026
★★★★★ 5/5
GoogleWe are a party of 5, ladies travelling together and sharing a 4 bedroom apartment unit. We all felt very safe during our stay and the staff were attentive, helpful, informative and friendly. Their location was super convenient, with Marble Arch tube station literally just a stone’s throw away, and multiple buses (24hr buses as well) to take us everywhere. We especially enjoyed having the gorgeous Hyde Park just across the street. There’s a 24hr convenience store just next door too. Mr Anwar and Mr Sam were always standing by to welcome and assist us at the reception counter when we return after a long day of gallivanting. The nicely furnished apartment was amply equipped with the basic amenities, and the rooms are spick and span. We highly recommend Golden Eagle to anyone looking for a place to stay in London. We will definitely be coming back here again.
Anna · 1 June 2024
Agent replied · 24 August 2024
we are glad you enjoyed your stay - you are always welcome with us.
★★★★★ 5/5
TrustpilotI’ve rented a room in a shared flat…
I’ve rented a room in a shared flat managed by Golden Eagle International and find it to be a great decision. Would highly recommend considering the amazing customer service, especially if you have Marina as your primary contact. She’s been absolutely amazing! Made the whole process seem really easy, is always online and quick to respond to every silly query and has the greatest personality; super easy to talk to. She walked me through each step of the process and has made me have the best experience renting out of student accoms for the first time.
Hoor · 25 August 2026
★★★★★ 5/5
GoogleJust moved our son to London for the spring semester anbroad and the apartment rental through Golden Eagle is amazing! The team there, Betty and Paul, were so kind and helpful getting everything set up. Apartment is extremely well maintained and very very clean. Extremely impressed and would highly recommend them to anyone looking for short term rentals in the area.
Amy · 16 January 2026
★★★★★ 5/5
TrustpilotGreat if you have a great Property Consultant
I rented a room in a shared flat in central London from Autumn 2025 to Summer 2026 through Golden Eagle. There were some initial communication issues, but when Damiano took over as our primary contact everything was great.
Wes · 3 July 2026
★★★★★ 5/5
GoogleI had the pleasure of working with Betty and I couldn't be more impressed with her service. From start to finish, Betty was always attentive to our needs and made sure to listen carefully whenever we had any questions or concerns. She truly cares about her clients and goes above and beyond to ensure everything runs smoothly. Overall great experience working with her!
Malak · 16 December 2025
★★★★★ 5/5
GoogleExcellent service and expertise from Mariam Assila!
I was extremely impressed by her professionalism, efficiency and knowledge of the property market. Mariam kept me informed at every step and made the entire process smooth and stress-free. She ensures all my inquiries are answered with honest advice.
I would highly recommend Mariam Assila to anyone looking for a trustworthy and experienced senior letting negotiator. 5 stars!
Mirah · 16 November 2025
★★★★★ 5/5
GoogleAn exceptional experience from start to finish. The apartment I rented was perfect, spotless, well-equipped, comfortable, and exactly as advertised. A special thank you to Betty, who took amazing care of us. She was professional, attentive, and always available to help with anything we needed.
I highly recommend Golden Eagle International Ltd, truly reliable, efficient, and offering top-quality service.
Abderrahman · 16 December 2025
★★★★★ 5/5
GoogleWe had such a fantastic stay at this lovely apartment.Very nice location , close to the Hyde park .
The host Christina was great deal with , she makes my check in /out goes easy and smoothly . Christina is very responsive and helpful and was very quick to respond to any questions I had during my stay.
Sam and Anwar who are in the reception were great and friendly .
I would definitely stay again at this amazing apartment.
Moneera · 16 June 2023
Agent replied · 15 June 2024
Many thanks we appreciate your positive feedback when our staff work hard!
★★★★★ 5/5
TrustpilotThey made my stay perfect!
They made my stay perfect!! Booking was simple, photos matched the apartment, location was a stone throw away from marble arch. I can't wait to come back
Remi · 23 June 2026
★★★★★ 5/5
GoogleHuge thanks to Damiano at Golden Eagle International Ltd, he made the whole process incredibly easy and stress-free. He was super responsive, professional, and genuinely cared about finding the right place for me. You can tell he really knows what he’s doing.
Highly recommend Damiano and the agency!
Erdi · 16 December 2025
★★★★★ 5/5
GoogleI visited London this month was May and my stay at Bryanston Apartments was an excellent reception and will give my opinion on the residence after the completion of a period of residence note that the apartment is very clean and similar to the images displayed
Morning or good evening for all as previously and that described my experience in reaching the place of residence in London, specifically Cumberland Court and how was the good reception and arrange all the necessary talking about the period of stay after the completion of the period of residence almost ten days arranged by Ruben which was a pleasant experience in this accommodation, which featured location and proximity to all points of interest and close to the famous Oxford Street, I would advise anyone who visited London to enjoy the experience of living in this unique housing loved the participation of all my experience with them distinctive, and I wish all happiness accept the nicest greeting
Ali · 16 June 2022
Agent replied · 15 June 2024
Thank you for your nice words- our team try our best to spoil our customers and good feed back makes all the difference. We look forward to having you back with us again soon!
★★★★★ 4/5
GoogleAlthough my flatmate and I were satisfied with the service overall, we were a little bit disappointed during move out. The lady who had shown us the flat to move in and had been very helpful then, was suddenly impolite. We believed they overcharged for small things. When asked why they charge so much they replied that they need to charge for the time of the person who goes to buy the stuff and we were told that if we did not like the price we could go buy it from the supermarket.
However, I want to clarify that in the end they did not charge for 20% service which they normally do, possibly because we complained that they had been impolite. Joe and George and the maintenance team are very helpful and friendly. They care for customer satisfaction and are very quick with contracts, moving in, checking inventory etc making the whole apartment hunting and moving in process a lot easier. I have also had to contact them after the end of the tenancy and Joe was very helpful and quick to respond.
Amalia · 16 June 2022
Agent replied · 15 June 2024
Dear Amalia,
we are disappointed to see that you have changed your review from 5 stars to 3 stars.
batteries and bulbs are tenant responsibility in any tenancy, with any agency not just us - when a tenant confirms they are moving out, we always send a document of things that need to be done before move out - close up bills/ replace bulbs etc - and we always give the tenant the opportunity to do this our lettings manager costed up to change the batteries and bulbs, that are our standard costs of covering someone to replace them also, our team do not work for free - when she offered for you to go downstairs and buy them, it was genuine, and we would of preferred that yo had changed yourself, you declined this and accepted the charge.
we always work extremely hard to keep costs to a minimum, where you damaged the walls from your work desks, you were only charged to paint that 1 wall, we were entitled to charge to paint the room, as most other agents would of done, but again in the interest of keeping our tenants happy we charge the minimum possible.
we should also remind you that when moving in, you were moving to another flat of lower standard, with 1 bathroom, which was within your budget, at the last minute, Raya worked hard to upgrade you to a much nicer flat with 2 bathrooms and air-conditioning for the same price - Raya literally managed to save you £200-£250.00 per week on a much much nicer flat.
we always do the best by our clients and we get disappointed when people dont acknowledge the hard work and effort we put in for them.
we wish you all the best and hope you understand why we are disappointed
★★★★★ 5/5
TrustpilotPleasant stay with Golden…
We had a pleasant stay with Golden Eagle in London. We highly recommend Damiano for his helpful nature.
Diva · 19 June 2026
★★★★★ 5/5
TrustpilotAnwar was amazing and helpful
Anwar was amazing and helpful, helped us with everything! The stay was lovely
Dalal · 23 July 2026
★★★★★ 5/5
TrustpilotAdil has been so good to me I love it…
Adil has been so good to me I love it thank you Adil thank you golden eagle🙏❤️🔥
Itamar · 17 June 2026
★★★★★ 5/5
GoogleI had a great stay with golden eagle apartment. They are in great location, the properties are clean and come with everything their staffs are the best. Betty was great and very helpful. I highly recommend them and definitely I will be back.
Faris · 16 November 2025
★★★★★ 4/5
GoogleWe've rented an 2-bed room apartment with Golden Eagle. We both are happy with Shahbaz service. He made every rental processes easier. However, we experienced some issues with maintenance team. They are not responsive, and have a very long and delay service time. Also, some issues still have not been solved till now.
In summary, Golden Eagle is very professional and Shahbaz is very helpful, but they would get 5 stars if they can improve their maintenance service.
Chitsanu · 16 June 2022
Agent replied · 15 June 2024
dear Chitsanu, thank you for your comments we work very hard to maintain the properties and offer a high standard of service both in front end lettings and back end management. with regards to maintenance, its important to know that they are maintaining several hundred properties and work in order of Importance, ie a leak or fire is high priority which is attended to in 4 hrs, a door handle is lesser priority which can take upto 7 days - we looked at your latest report for a door handle and window not opening and they were attended to within 5 days ( reported on monday, attended on saturday)
its important to know that most Lettings agents dont have their own in house maintenance team and outsource it to 3rd party companies to fix - we keep nearly all trades in house to be responsive to maintenance issues. the maintenance team work very hard behind the scenes are are not often appreciated. we hope you understand and enjoy your stay with us.
★★★★★ 5/5
GoogleGEI has been a tremendous help in finding the impossible property to rent. We were looking for a short let, 6 months, with immediate occupation, super difficult to find, let alone to find one which you like. Shahbaz was extremely helpful in finding a place we liked and then worked diligently to make it happen under a very tight deadline, which he successfully did. Thank you Shahbaz and GEI, your help and support are very much appreciated.
James · 16 June 2022
Agent replied · 15 June 2024
Thanks James - we are glad you are happy - most agents try to fit the round peg in a square hole… if it doesn’t work you do not hear from them! - we like a challenge and can be very fluid with our large managed portfolio to find the best solutions for tenants! We appreciate the positive feedback
★★★★★ 5/5
GoogleI recently stayed in a wonderful four-bedroom apartment in London that had been recently renovated. It was a fantastic experience with my family, filled with many cherished memories. The apartment's location was perfect, just a few meters walk from Oxford Street and Selfridge, and right across the street from Hyde Park. Our stay was amazing, and we left with many good memories. We are looking forward to returning to this apartment soon.
The accommodation was excellent, and the customer service team who facilitated our stay did an outstanding job. We would like to extend our heartfelt thanks to Angelina, Anwar, Sam, and Christina for their hard work and support in making our stay so enjoyable.
Hessah · 25 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
