Trusted Agent profile · London

Gibbs Gillespie London reviews

4.0

★★★★★ Great

566 reviews across 3 platforms

130, Northfield Avenue, London, W13 9RT

Gibbs Gillespie's office in London, at 130, is rated 4.0 out of 5 across 566 reviews on three platforms, including 103 Google reviews rated 4.7.

Google logo

4.7 / 5

103

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

462

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Gibbs Gillepsie

Luca Beltrami the agent who dealt with my purchase was very professional, polite and kept me informed on a regular basis, Mr Beltrami is a credit to Gibbs Gillepsie.

Barrie · 25 August 2023

5/5

Trustpilot

I would highly recommend the Ruislip…

I would highly recommend the Ruislip Manor branch of Gibbs Gillespie.From the first time of Meeting Tommy, we were put at ease with the decision to sell our fathers home.They keep you informed every step of the process.Danielle in sales was a god send.The whole team is hard working and I cannot praise them enough..

Suzanne · 6 October 2022

Agent replied · 13 June 2024

Suzanne Harper, reviews like this give us motivation and help us ensure we continue to provide a high-quality service to all our sellers and buyers. Thank you so much again for your feedback! We hope you have a great day!Best wishes,Gibbs Gillespie Ruislip Manor

2/5

Trustpilot

Bad at selling

I have dealt with quite a few estate agents over the years, but it was my first time working with Gibbs Gillespie. Unfortunately, Gibbs Gillespie does not get a good rating. Some red flags.Dealing with Rahul from the Stanmore branch and his bleached blonde colleague who didn't introduce herself. Rahul initially flat out refused to book us in for a viewing. We had to ask several times to view the property concerned. At one point it started to seem like the property they advertised was actually a fake advertisement, but as it turns out the house they were advertising did at least exist.However, once we finally did the viewing, the agent that turned up (not Rahul) claimed we only had 15 minutes to conduct the appointment and they did not know anything whatsoever about the property, and it was clear they really didn't, as they did not even know the house number. We had to point the property out to them when they arrived. It was quite odd. Their salesmanship does leave something to be desired.No wonder the property is still on the market. The agents are doing their very best (or worst) to not sell it.I have given 2 stars just because they have not been the worst I've encountered. At least the property they advertised actually existed and they had the key to the front door for it.

I · 14 May 2023

1/5

Trustpilot

Worst experience ever - avoid GG!!

Worst experience ever. Gibbs in Amersham, very pushy to book viewings- always overbooking - and always cancelling last minute, as if buyers are sitting around ready to waste weekends and afternoons for their games. Happened few times already. Avoid at all cost if you are a serious buyer, and I assume their rush to close deals fast also means sellers lose out on better offers.

Mick · 12 February 2021

Agent replied · 13 June 2024

We acknowledge your feedback Mick S. However, we have no record of you or any customer experience matching your account, nor can we verify anything about your identity from your Trustpilot account. Who were you dealing with and who cancelled your appointment?

5/5

Google

I have enjoyed working with both Gabriele and Antonio. Both are very help and are always keen to help, volunteering to do many extra things and always does what they promise, a great team. I hope to continue working with them in the future.

Richard · 25 August 2023

Agent replied · 24 August 2024

Dear Richard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Bad experience, terrible service and money loss

I had a very bad experience, terrible service and money lost due to their incompetence. Went for a viewing to buy a new build property. I asked about parking was told there was going to be residents parking outside. Asked again on the phone to confirm and was told the same. I then put an offer and started the process. I started spending money for the checks and all the procedures required. 15mins after receiving all the paper work from the solicitor I get a phone call from the agency telling me that I will never be able to get residents parking as it is a parking free development which they would have known about in the beginning when building permission was given. I was told to try and find parking at the Asda near by which was absolutely ridiculous. This issue was kept from me until months later when it was time to sign the paperwork. Also after I explicitly asked whether I can park outside the property and was told on multiple occasions YES. I no longer want to proceed with the purchase of the property as this was a very clear misrepresentation. All information regarding the property should have been made clear to me from the beginning in order for me to make an informed decision to buy. As parking is a requirement for me if I had been told from the beginning, I would not have put an offer down on the property. After speaking to the salesman (Alex Robinson) that was dealing with this he hasn’t been helpful in trying to resolve this situation and has been dragging it on for months now. I have to keep chasing him and he’s seems not bothered at all trying to help. It has got to the stage where he is telling me to sort it out my self with the solicitor if I want to get my money back. I’m very disappointed in their very unprofessional service and do not recommend them at all.

Yassine · 2 May 2023

1/5

Trustpilot

Spam emails that never end

Back in December, I saw a nice property that was marketed by them. They asked for my contact info to arrange a viewing, and then spam started. Unfortunately, they don't have a proper unsubscribe button (this should have been A HUGE RED FLAG), but a button that sends an email with some prefilled info asking the sender to unsubscribe you. Well, this means that they pass your details to the next salesperson, and you're stuck with their spam.

Stephanos · 28 June 2023

5/5

Trustpilot

Jordan was very professional in his…

Jordan was very professional in his approach

Terry · 20 July 2022

Agent replied · 13 June 2024

Dear Terry,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

My experience with Gibbs was great from…

My experience with Gibbs was great from start to finish. Luca was very professional and in constant communication throughout the whole process.

Kripen · 22 December 2023

5/5

Trustpilot

Recently purchased a property from…

Recently purchased a property from Gibbs.G, Both Ryan and Katie were amazing throughout. Kept the process short and simple and were quick to respond to all my questions. Highly recommend this agency. I have had great experience during the early stage of the purchase and encourage other to visit their branch. KB

Sammy · 22 August 2019

5/5

Trustpilot

Very responsive

Very responsive. Special thanks to Danielle and Tom

Nicola · 11 May 2022

Agent replied · 13 June 2024

Nicola Ewins, thank you for your kind review; we are happy to pass along your comments to the team here at Gibbs Gillespie Ruislip Manor, and Tom and Danielle in particular. We hope to be of service to you again in the future. Best wishes, Gibbs Gillespie Estate Agents Ruislip Manor

5/5

Trustpilot

Excellent throughout

From start to finish, I cannot fault the service provided by Gibbs Gillespie. Josh Reynolds handled our sale and was professional throughout. He handled a successful open-day viewing of the property and achieved a high sale price. Communications were excellent and timely. Highly recommend.

Carolyn · 25 September 2021

5/5

Google

I've just rented a flat though Gibbs Gillespie and the whole process was seamless. Antonio, was incredibly helpful and responsive. He made the process much faster and easier. He kept me updated every step of the way. Thank you!

Randa · 29 October 2023

Agent replied · 24 August 2024

Dear Randa Marzguioui Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thank you Harry for showing us around…

Thank you Harry for showing us around the The metalworks in Slough. Harry’s has been very professional and made us feel super comfortable! Great advice and was helpful! Thanks Harry!

Shuma · 19 April 2023

5/5

Trustpilot

Very happy with Alex and the Team at…

Very happy with Alex and the Team at Pinner during my recent property purchase. Harry was also extremely professional and courteous during site visits, understood our requirements and patiently showed us around several properties before we found the right one which we immediately purchased.

Mark · 3 August 2021

5/5

Trustpilot

The whole process end to end was over…

The whole process end to end was over all smooth! Luca was incredibly professional and helpful in making sure I had a successful completion.

Sheetal · 1 October 2023

5/5

Trustpilot

helpful and cheerful…

Leah Verasammy was helpful and cheerful throughout the process of selling our house. Thanks for all your help

Catherine · 3 February 2024

5/5

Trustpilot

GG Uxbridge are great

GG Uxbridge are quick, reliable & do it right! Special thank you to Shenae Dudley as well.

Swiss · 22 February 2024

5/5

Trustpilot

Very good service from the Ruislip…

Very good service from the Ruislip Manor office, We were happy with the valuation, charge and all other arrangements all clearly explained without any pressure to sign on the day, we were given time to read through and ample opportunity to ask questions, all questions were answered in detail.Happy to recommend.

Kerry · 2 September 2022

Agent replied · 13 June 2024

Kerry, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gibbs Gillespie Estate Agents Ruislip Manor. We hope to be of service to you again in the future. Best wishes, Gibbs Gillespie Estate Agents Ruislip Manor

5/5

Google

Gibbs Gillespie Northfields All the team , they have been super kind and available for any questions me and my wife had. We really appreciate Antonio Barba ,it's been very helpful during our search for the current place. Many thanks

Eraldo · 25 August 2023

Agent replied · 24 August 2024

Dear Eraldo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Brilliant experience with these guys! They were wonderful at guiding us through the process (as first time buyers), they went above and beyond find out details and even chased up solicitors for us, very approachable every step. Would fully recommend!

Lucy · 25 August 2023

Agent replied · 24 August 2024

Dear Lucy Billimoria Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Exceptional straightforward service

Leah and the whole team - Rohan, Luke & Irene - were exceptional throughout the process of our sale. They were very responsive, clearly listened to our wishes and concerns and adjusted what they did accordingly. They never left us in the dark, were assiduous in getting viewings and following up potential buyers, and worked unbelievably hard at the end of the process to get our sale over the line.

Mrs · 1 October 2023

5/5

Trustpilot

I have to say it was excellent…

I have to say it was excellent experience dealing with Faye and Morgan at Gibbs Gillespie. Unfortunately, the sale was a little challenging. Both Faye and Morgan where great support, through some very stressful weeks.If I was going sell or buy another property I wouldn’t hesitate to call Gibbs Gillespie

Jason · 31 August 2022

Agent replied · 13 June 2024

Dear Jason,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Ihave had excellent service from Gibbs-Gillespie in the last couple of days. Antonio Berbia dealt with the isue very quickly and at all times he was friendly, competent and very re-assuring. I could not recommend the company highly enough!

Richard · 25 August 2023

Agent replied · 24 August 2024

Dear Richard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Gibbs Gillespie's Google reviews
The Trusted Agent

Is this your office? Claim your page.