Trusted Agent profile · London
★★★★★
566 reviews across 3 platforms
130, Northfield Avenue, London, W13 9RT
Gibbs Gillespie's office in London, at 130, is rated 4.0 out of 5 across 566 reviews on three platforms, including 103 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat move manager
Kasia was excellent in keeping us informed of progress and in chasing solicitors. She also provided some helpful documents faster than our solicitor.
HiWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
GoogleHad worst experience with Gibbs Gillespie Northfields through out the rental process. If anyone has similar experience that you have been denied justice from them, wants to sue them and need supporting evidences that shows how they treat people, we can always contribute. Please don't hesitate to ask. Thanks
Dear Anju Susan Varghese, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
TrustpilotThey are the worst estate agents
They are the worst estate agents. I had experience with letting a house through them. after leaving the property they put unnecessary charges on me. I was asked to pay another £120 if I want to contest the charges. I paid them the full amount in their account through their portal but they kept sensing me email reminder of payment three times a day. Final they referred me to debt collecting agency but did not bother to check with their accounts team. Please avoid them as they are very proud, unprofessional and liars. They will speak nicely to you and promise to call you back but never call back.
5/5
TrustpilotSales Manager JH and Team
JH and his team at Uxbridge attracted three offers for our property within a single open day showing, they meticulously tracked every aspect of the sale with urgency, detail and professionalism. I had the property professionally and independently valued by Chartered surveyors so was pleasantly surprised when Gibbs closed the sale 30% above the valuation during what developed into an unsettled market. Thank you for outperforming our best expectations.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWorse experience ever.
Worse experience ever.This about a particular agent of the Stanmore branch, let's call him Mr X since he never even introduced himself. Let me clarify, this was during the pandemic and he didn't wore a mask, gloves nor had any kind of hand sanitizer with him.The agent was super unknowledgeable. He wasn't able to answer a single question for the property. He didn't even have all the keys with him, had no idea about the condition of the property, status of active charges,... He literally threw us out of the property after 18min (random) since another couple had a viewing booked.Please do us all a favor and find a different job. Preferably something not involving human interaction.Extra NoteThank you Adam for quick replyThis was a 2bed house at Douglas Cl, Stanmore HA7 3SP, UKViewing was at 14:30, Saturday 12 September 2020
Dear Mr T, We are sorry to hear about your experience. This is not our usual standard of service and it goes against our safety procedure when viewing a property. Thank you for providing these details and once again, we apologise for our failure to serve you well. Kind regards,Adam Wilson-ClootLettings Manager
1/5
TrustpilotWould rate 0 only if it was allowed
Would rate 0 only if it was allowed, check out exp and getting the deposit back with Gibbs has been nothing short of a nightmare. After several follow ups, landlord confirming that he has provided all the information requested by them, I'm still waiting to get my deposit back even after 4 weeks of vacating the house. I will strongly suggest to avoid this company at all cost.
Dear Gaurav,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotExcellent service by Gibbs Ruislip
The support given to us by the whole team at Gibbs Ruislip was excellent. Particular thanks to Sinead and Elaine.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have used agencies previously to find a house to rent, but none near as good as Gibbs Gillespie at Northfield Avenue. They are very professional and they answer every email within minutes. Antonio Berbia and Sahil Arora have been exceptional. I would highly recommend them to anyone and i will recommend them to all my friends
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFirst time seller
It was my first experience of selling a property, and the team at Gibbs Gillespie (Ruislip Manor) made the whole process smooth and transparent. I was kept well informed at every stage, and the team were all really helpful.
Dear Helen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving the Ruislip Manor team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGeorgia Smith was most helpful and…
Georgia Smith was most helpful and efficient in successfully renewing the annual Tenancy Agreement with my existing tenants.
Hi David, Thank you for taking the time to leave a review for Georgia and your kind words, we are delighted that you have been happy with the service received. Best wishes, Chloe
1/5
TrustpilotA great agency to repels tenants
I wish there was a way to warn landlords how many prospect tenants they are losing just because of the agents' attitudes. They have rules that I have never experiences before, like you must earn 30-35 times the rent? Fetch me guarantor just in case. Am I buying a property? I hope this reaches to landlords to open their eyes.Btw just don't take my word, try calling Ruislip branch, try to learn more about the property and first you have to answer all your financial life before you can actually get a positive answer. If you do call, please do not blame me after how you fell.Edit: Thanks for your reply, however even if I can pay in cash two years rent and run companies with huge turnover?? In the end I may not want to pay myself a huge wage after all? :) Just don't see your point, I believe you are losing really decent tenants with your rules. what can I say, that's your strategy.
Dear Steve,Tenants applying to rent need to provide details of their income before we can arrange any viewings. This is to save you wasting your time in viewing properties where you do not meet our referencing income criteria. This is standard practice for all prospective tenants.We would be happy to assist you in finding a suitable property where affordability wouldn't be a problem.Kind regards,Jo Ryan
1/5
TrustpilotShocking
I have called the Uxbridge branch almost every single day in the last 2 weeks and they would always assure me someone will call back and they never have.i am utterly disgusted by the level of professionalism of this company.i have managed to reach other companies who have literally completed all of my enquiries in a matter of 10 mins. probably the worst customer service ive ever received from any company ever. They do not honor their promises and it seems like they are too busy for you always.
Dear Fabian,We are sorry to hear that you have been disappointed with our service.However, due to the current situation, we have fewer members of staff in our offices as we must adhere to the government guidelines in relation to social distancing and therefore, we have fewer people to answer enquiries.Was your enquiry in relation to sales or rental? Kind regards,Jo
5/5
TrustpilotAll my questions answered on time and…
All my questions answered on time and supported whenever needed . All the staff were just one phone call away . I would like to thanks Tim Buckley who supported me throughout the process.
5/5
TrustpilotHighly recommend the Stanmore branch
Very good advice from Rahul and Philip all the way through the selling process of my late mother-in-law's house. They provided a realistic valuation and quickly offered a list of potential buyers; we sold the house within a week. Through a protracted process to exchange, Rahul and Philip helped manage the process and were responsive in getting issues resolved. I'd highly recommend the Stanmore branch.
Dear JohnCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRuislip and Stanmore branch
This review is for Ruislip Branch- I was supposed to have a viewing booked for Saturday afternoon at 2pm. I called the office at 2pm sharp as I did not see anyone there and was told the booking had been moved to 3pm! No communication and no email! I was respectful enough to come in the pouring rain with a young child and they didn’t even bother to call me to update me on the time! Then I was told that Jordan Douglas had made the booking and I needed to speak with him. I was assured that he would call me on Monday morning with an explanation as to what’s happened! Surprise surprise, I haven’t received any forms of apology! The weekend before, I was viewing a house in Stanmore area. Again, the agent failed to turn up!! Not only did they not tell us they were not coming, but again there was no follow up phone call to apologise for this extremely unprofessional behaviour! I will never be using Gibbs Gillespie again!!
Dear Kshama,We sincerely apologise about the confusion in relation to your viewing last weekend.We did try to call you yesterday but were unsuccessful in reaching you. Customer satisfaction is something that we take very seriously and this is clearly a mistake from our side and we take full responsibility for it.Kind regards,
5/5
TrustpilotA great overall experience for my first…
A great overall experience for my first house purchase. Rosie was very well informed when showing us around the house. Thomas kept me updated at every stage and the process went smoothly.
5/5
GoogleAmrit Panesar and Gabriele Brancato have been really helpful in easing the renting process of our next home. They’ve provided us with all the information and were very kind and efficient in answering our questions. Thank you!
Dear Miguel Menendez Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI had the pleasure to sell a property…
I had the pleasure to sell a property for a friend, sadly I picked the wrong agent! The company I should have picked was Gibbs Gillespie, and the person to do this would be Leah Verasammy. Of all the agents I met, she is head and shoulders above the others. She spent time looking at the pagents, understood why it was challenging to sell, most importantly she is honest. Forget the rest of the, if you want to sell a property, this is the agent for you.
5/5
TrustpilotOutstanding help and support from the…
Outstanding help and support from the Manager Sam and staff, especially Sinead at the Ruislip Office all the way till completion. Very professional, emails and calls were always answered, they helped and guided us at all times right up to completion we are very pleased with their work.From the first viewing to completion was 7 weeks.Would highly recommend and use Gibbs Gillespie in the future.
1/5
TrustpilotJust horrible
Just horrible. Very cocky and unprofessional branch Manager Tim Buckley from Harrow branch. Avoid like plague. Also, potential sellers beaware of 20 weeks contract.-----for some odd reason i can't respond to the reply of Harrow Branch manager. However, i;m happy to publish all the transcripts of data/voice, only if Gibbs Gillespie(its more than harrow branch) are willing as we're governed by GDPR. Tim, i don't think you can run a business by sitting in a ivory tower and delusional about facts.
Dear Santosh,I’m disappointed to read your review, but equally I’m somewhat confused by your comments. Since taking your property onto the market we have kept you regularly updated on progress and offered you advice on overcoming some of the challenges faced in the current climate. I’ve tried to contact you to discuss this, but have so far been unsuccessful. Please contact me at your earliest opportunity as I'd welcome the opportunity to settle this matter amicably to achieve the best outcome for you.Kind regards,Tim Buckley
1/5
TrustpilotI write this review as I await…
I write this review as I await emergency surgery in hospital since Christmas Eve highly likely bought on by the sheer stress I have been put through these past months as we were served a no fault eviction.. just another contributor to the homelessness crisis despite having paid over £80k+ towards someone's lifestyle/asset it seems these f'ers just cannot get us a property to rent.. pets, part dss etc seems to be such an issue with unscrupulous private landlords my advice find built to rent with legitimate corporate landlords less discrimination and a better chance
5/5
TrustpilotSale of property
We had an excellent experience selling our house through the Gibbs Gillespie Stanmore branch. All the staff were friendly, professional and efficient. A special mention and thanks to Grant Pettersson who was a pleasure to deal with, always providing good advice and helping to get the sale pushed through succesfully and for above asking price.
5/5
TrustpilotThomas
Thomas, from the Stanmore office, did a great job on the sale of my house. Always kind and considerate and very good at communicating with helpful advice. Always felt he was on top of things. Thank you very much.
1/5
TrustpilotTerrible letting agents
Terrible letting agents. I have been with gibbs for over 10 years as a landlord and the past few years the service has gone downhill. Unprofessional and would not recommend.
Dear AnjaliWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
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