5/5
TrustpilotGreat service
Lorenzo was awesome. My favourite agent by a mile.
Trusted Agent profile · London
Frank Harris and Co London reviews
★★★★★
825 reviews across 2 platforms
205 Tooley Street, London, SE1 2JX
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 205 Tooley Street, is rated 4.7 out of 5 across 825 reviews on two platforms, including 614 Google reviews rated 4.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleJust moved into my new place a few months ago, but Neitharsan and Michelle are always professional and quick to answer any questions or problems that arise.
Agent replied · 16 June 2024
Dear Scott, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleInformative and efficient firm, easy to talk to.
Agent replied · 16 April 2026
Dear Simon, Thank you for your kind comments and 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat service from Nicole, she helped us along every step of the letting process. She was always very quick to answer our concerns, we highly recommend.
Agent replied · 16 June 2024
Dear Greg, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleGood service. I dealt with Kieran Braddick who's been very helpful, clear and prompt. Recommended
5/5
TrustpilotBarbican Flat Purchase - Thank you Jamie
I have moved into my flat in the Barbican. While the processes to get was painful - the outstanding support from Jamie Charlton really helped. He was helpful right from the beginning in arranging all the viewings and second viewings, and through the whole process. I cannot thank him enough for his patience and expertise.
5/5
GoogleMaría have good attention, Is lovely girl
Agent replied · 16 April 2026
Dear Maria, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFast and efficient service whether letting our flat or managing it and good communication too. We had a water emergency this year and a plumber was instantly available.
Agent replied · 16 June 2024
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
GoogleThanks for the help Freddie!
Agent replied · 16 April 2026
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery professional, polite and helpful
Agent replied · 16 April 2026
Dear Frankie, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLovely to work with Daniel. He is a lovely chap, very helpful and always available to answer all of our questions. Many thanks
Agent replied · 16 June 2024
Dear Katie, Thank you very much for your great review regarding our City Docklands Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleMark Scott 10/10 service
Agent replied · 16 April 2026
Dear Yasmin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHelpful and prompt responses
Agent replied · 16 April 2026
Dear Jordan, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGood & attentive service
Agent replied · 16 April 2026
Dear Steve, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBest service ever !!!!
Agent replied · 16 April 2026
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotTrusted Barbican expert with great energy
Was looking to sell a Barbican flat and advised by Jamie and Lorenzo. They're super responsive and helpful - good knowledge about Barbican so that you know you're with safe hands; and great energy which is important as dealing with properties can be stressful. Would definitely recommend their service!
5/5
TrustpilotTina and Lorenzo both amazing bring the…
Tina and Lorenzo both amazing bring the sale of my property across the line. Lorenzo ensured everything smoothly and chased up when things needed to happen. I cant recommend Frank Harris & co , Tina , Lorenzo enough they were always so attentive even when I wasn’t in the UK.
1/5
GoogleUnprofessional!!!!!!!
Agent replied · 16 April 2026
I am sorry to read your 1 review. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further for you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotVery professional and courteous people.
I have been working with Lorenzo Ronconi to find a new flat in the Barbican. He has been the model of professionalism and care, in all of our interactions. He’s good at listening to understand my needs and makes the often unpleasant business of house-hunting enjoyable. I recommend him strongly.
5/5
GoogleCitydocklands tooley street branch let my property in shad thames earlier this year. I found them entirely approachable , diligent and hard working. I was most impressed with quality of tenants ( investment banker and accountant ) , as the second agency I had it on with offered me students twice after explicitly stating, NO STUDENTS!
5/5
GoogleQuick and Easy Service also a good variety
Agent replied · 16 June 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotLorenzo possesses great knowledge about…
Lorenzo possesses great knowledge about all things Barbican. He is attentive, courteous and willing to put himself out, to help. I would recommend any seller to go to him and any buyer interested in the Barbican to contact him. In short he provides a 5 star service.
5/5
GoogleCity dock lands were excellent in helping me find a place in London and even though I was out of the country during majority of the process they were still very helpful and communicated on a regular basis with regards to everything going on with the apartment. I'd definitely recommend them as great estate agents!!
5/5
GoogleVery professional, pleasant and friendly environment. I had a great experience in finding my new home. Thanks once again for your service
Agent replied · 16 June 2024
Hi Bangals32, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
