Trusted Agent profile · London
★★★★★
400 reviews across 1 platform
506 - 508 Brixton Road, London, SW9 8EN
Foxtons's office in London, at 506 - 508 Brixton Road, is rated 4.5 out of 5 across 400 reviews on 1 platform, including 400 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleRenting with foxtons has been great from the very start and some of the best customer service I’ve experienced. Narad was brilliant, really professional and friendly and helped us to find a beautiful flat that ticked all our boxes. Would highly recommend.
5/5
GoogleSuper fast and responsive from agent Daniela, found my desired property within less than two hours. Good services and great attitude.
5/5
GoogleVery impressed by Andrèa’s knowledge when it comes to valuing. She came to my property recently and I must say she installed my confidence that her valuation was accurate and fair. Andrèa displayed her industry experience through explaining why the property is valued at this price and for someone who doesn’t know much about property that was comforting.
5/5
GoogleI’ve recently been speaking to Shahad at the brixton office who has been extremely helpful, ensuring to take into consideration our needs, budget and timing. Her kind and bubbly personality makes the stressful experience of flat hunting a lot easier!
5/5
GoogleWe received assistance from Jonathan wallis, and I can confidently state that it was the most beneficial counsel and support we have ever gotten from any prior agents. He consistently demonstrated exceptional patience and helpfulness throughout the entire process.
4/5
Googlereally great for the buying process, personable staff - particularly Bruna - and a great experience
5/5
GoogleAndrea Ricketts has been great. She's gone the extra mile and given a very personal service.
5/5
GoogleWe were lucky enough to have Shahad guide us through the process of getting a flat here. Took amazing care of us and was very quick with getting the information we needed. Can’t thank her enough for her help.
5/5
GoogleJon worked really hard to find us something that fit our requirements. His communication was great and he was very understanding of my long list of needs! He genuinely wanted to find us the best place and he did!
4/5
GoogleFortune was v good help
Thank you for the great review Subodh.
5/5
GoogleThe journey to finally buying the property was over 2 years long and throughout that time there were ups as well as downs. The Foxtons team and in particular Mr W Cooke, were brilliant at providing alternative options, showing me an endless number of properties and driving things forward to a successful completion.
Hi Karlos. Thank you for taking the time to leave your review. Pleased to hear that you had an excellent service with our team.
1/5
GoogleVery poor customer service. When I went to pick up my keys for a rental flat, I didn't bring my passport. I promised to return in 20 minutes, but traffic caused me to be 5 minutes late. Despite my pleas, no one at Foxtons waited and the office was shuddered when I returned, resulting in £350 in hotel and storage costs over the weekend. Worse, the week before I moved out, I couldn't get the keys to my new flat because Foxtons hadn't provided my tenant reference to my new landlord - despite numerous phone calls and emails from both me and my new landlord. With the lockdown, I had nowhere else to go, so was forced to stay in the flat for two extra nights until the Monday morning when I could get an answer. There hasn't been any apology or admission of guilt - and forget about any lockdown solidarity - I've been chanrged £171.42 for the pleasure of being forced to stay in the flat. I even did them the favour of making a video of my flat (plus cleaning and tidying ahead of time), which didn't get me any favours - not even a thank you or acknowledgement - nothing. And I haven't even mentioned the filthiness and squalor of the flat. From my experience, Foxtons charges a lot, yet holds its tenants in contempt.
5/5
GoogleI've been really lucky to know Marko to Foxtons, he is heling me a lot in finding one bedroom garden flat, despite the difficulties due to the fact that I have two small dogs. Many thanks Marko.
5/5
GoogleI had a great experience from Jon in the lettings team. He was always honest and showed me a good range of options. Will be coming back to him for my next move.
5/5
GoogleLuke was very professional and helpful. Would highly recommend.
1/5
GoogleWish I could give minus 5 star. 8 weeks ago when signed the contract, it was agreed to get the flat professionally cleaned prior to moving in date since previous tenants had a cat that me and my partner are allergic to. They started calling us 3 days before moving in date and bullying us to move in without cleaning / compensation. After moving in, my allergic reaction was so severe that my work and health was disturped. The dispute is ongoing. They charged us £500 administration fee for the worst experience.
5/5
GoogleCracking service from start to finish from Daniela Silva.
5/5
GoogleI have a lot of experience with lettings, but wanted to highlight my great experience with @ Jon Wallis. He was professional and went above and beyond with what I needed.
1/5
GoogleMate of mine tried to leave his contract early so we could live together. He found a new tenant - no loss whatsoever to Foxtons in terms of the return / commission generated on the property. Charged him a £300 fee for 'commission lost', essentially taking advantage of his wish to leave his contract early. Not what I'd called ethical practice. Not the sort of company to fail to enforce some spurious clause of your tenancy if it can make them a couple of quid. Capitalism at its 'best'.
1/5
GoogleRenting with Foxtons was a really bad experience. Maintenance issues where never dealt with in a timely manner (one month without a fridge, leaks ruining floors and carpets) or worst (one of the maintenance team that was sent to our flat for a blocked pipe pretended that our dish washer was not working, took it away and had a new one installed at cost). The flats offered by Foxtons are usually nicer than the rest of the market - but having several water damages, broken appliances for weeks and holes in the ceiling really ruins it. As a landlord I would not recommend them either as their cost saving policy usually leads to long term damage of the flat. To be avoided.
5/5
GoogleShahad at Foxtons was a tremendous help when I was looking for a property. She listened to my needs, provided excellent options, and made the entire process straightforward and enjoyable.
5/5
GoogleI was impressed by the ambition, professionalism and efficiency of the Foxtons team, headed up by Tom Lebbern. He and his colleague Joanna Sutherland ensured the whole process, including a withdrawn offer and a replacement, higher, offer was smooth and relatively stress free.
Thank you for taking the time to share your experience with us Claire, we're pleased to know that Tom and Joanna were able to make your selling process as smooth as possible. We hope to work with you again in the future.
1/5
GoogleI have dealt with a large number of estate agents over the years, for both sales and lettings, and I can safely say that this is the worst service I have ever received. Foxtons live up to their reputation to perfection. I have never paid so much for so little. Save your time and your money and use one of the many good estate agents out there who actually know something about housing, who respond to queries and who actually care about their clients. If you can possibly avoid giving Foxtons your business, then do.
5/5
GoogleI met Shahad for my viewings recently. She was really lovely, very personable and communicated well answering all my questions. I had a very positive experience. Thank you! Morika
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
